Employment Service Assessments Presentation by Melinda Hatton, Branch Manager, Job Seeker...
-
Upload
mariam-osmon -
Category
Documents
-
view
218 -
download
1
Transcript of Employment Service Assessments Presentation by Melinda Hatton, Branch Manager, Job Seeker...
Employment Service Assessments
Presentation by Melinda Hatton,Branch Manager, Job Seeker Assessments and Mature Age Programs 13 August 2013
Agenda• What is an ESAt?• Overview of ESAts to date• Volumes• Recommended Program Referrals• Medical Conditions• Barriers
• Recent changes• Opportunities for Improvement• Job seeker preparation• Barrier Management Tool (BMT)• ESAts and Ongoing Provider Servicing• NBN Trial of Video Assessments• DHS Youtube Videos
Employment Services Assessment (ESAt)
• Identifies barriers to employment, work capacity and support needs
• Recommends interventions to address barriers
• Conducted by a DHS Assessor
ESAts Submitted by Month
0
5,000
10,000
15,000
20,000
25,000
30,000
ESAt Referral Result Chart
0
2,000
4,000
6,000
8,000
10,000
12,000
DES - Disability Management Service
DES - Employment Support Service
Stream 4
Stream Services
ESAt Medical ConditionsD
epre
ssio
n
Spin
al D
isor
der -
Oth
er
Psyc
hol/
Psyc
hiat
ric D
isor
d...
Ost
eoar
thriti
s
Hyp
erte
nsio
n
Low
er L
imb
Defi
cien
cies
Shou
lder
and
Upp
er A
rm D
...
Circ
ulat
ory
Syst
em -
Oth
er ..
.
Anx
iety
Dia
bete
s - N
on In
sulin
De.
..
0%
5%
10%
15%
20%
25%
30%
ESAt Barriers – Top 10N
o or
lim
ited
empl
oym
ent.
..
No
or li
mite
d w
ork
skill
s
Psyc
holo
gica
l/ps
ychi
atric
...
No
or li
mite
d jo
b se
ekin
g s.
..
Phys
ical
lim
itatio
ns re
stri.
..
Endu
ranc
e lim
itatio
ns
Tran
spor
t iss
ues
No
or li
mite
d fo
rmal
edu
c...
Moo
d D
isor
der
Chro
nic
pain
0%
10%
20%
30%
40%
50%
60%
Barrier Management Tool (BMT)• Just under 2.6 million barriers imported from ESAts and JCAs• 24.5% of imported barriers have a status of ‘being addressed’
or ‘finalised’
22.5%
2.0%
72.3% 3.1%
Being Addressed
Finalised
New
No Action Required
Recent changes• Assessment process and ESAt report reviewed at
Newcastle JSA and DES provider forum.
• Escalation procedures introduced when a provider refers a job seeker for an ESAt and they cannot see any appointments.
• Introduced provider only diary appointments to remove competition between providers and DHS for available appointments.
• Assessors are now able to view EPP and BMT to see what servicing has been undertaken.
Future IT Changes
Interventions• Review of interventions identified redundancy• Over 70 interventions suggested for removal• Interventions will be more relevant
Opportunities for Improvement• Preparing the Job Seeker for an ESAt
• Advise job seekers that the ESAt is to:• Barriers to employment• Capacity for work• Help the provider to determine the most
suitable work• Medical evidence
• Explain to the job seeker that the assessment itself will not effect their income support.
Opportunities for ImprovementRecommended Interventions• Consider identified interventions when
developing EPP
Barrier Management Tool• Tool to assist with view of Job Seekers’ barriers
and interventions• Provides a comprehensive list of all identified
barriers• Providers can add barriers • Can be linked to the EPP
National Broadband Network Trial• Commenced May 2013
• The trial involved job seekers in a digital hub in Canberra being connected with an assessor at a digital hub in Kiama.
• The purpose of the trial is to:
• Test and demonstrate the use of High Definition Video
• Align assessor resources with ESAt demand
• Test as an alternative to phone assessments
DHS Youtube VideosVideos titles for providers include:• Medical evidence for an ESAt• Change of circumstances facility in ESS
Videos titles for customers include:• Employment Services Assessment (ESAt) • ESAt outcomes• Are you eligible for DSP• How do I claim DSP• Providing medical evidence for DSP
Questions