EMPLOYMENT PACKAGE:

The following employment package contains information to apply for the: Case Manager, Full Time – Permanent, 20-007.

The package contains (for your information):

1. Job Posting

2. Job Description “Case Manager”

3. Scenario Questions

4. Employment Application

5. Job Application Screening Form

Applicants MUST submit the following to be considered for the Position:

1. Applicant’s Resume & Cover Letter

2. Completion of Application Form

3. Completion of Scenario Questions (3)

4. Completion of Job Application Screening Form

POSTING: Case Manager

Full-time Permanent: 35 Hours/week

RESPONSIBILITY: The Case Manager provides professional support services within the framework of person-directed recovery and rehabilitation. They are responsible for assisting individuals with mental health issues or experiencing mental illness in readiness development, goal setting, assessing skills and supports, as well as housing support.

QUALIFICATIONS: Education requirements: The position requires a Diploma or Degree in a Human Service area Language requirements: Fluency in English is required. Advanced conversational French is essential Professional designation/certification: For permanent positions: Registration, in good standing, or eligible for registration with a regulating professional body, (e.g. Ontario College of Social Workers and Social Service Workers).

SALARY: Bachelor: $42,792 – $53,491 Diploma: $38,597 – $48,246

All employees are eligible to participate in the Healthcare of Ontario Pension Plan (HOOPP), a defined benefit pension plan. We offer a comprehensive group benefit plan.

LOCATION: Sudbury

TO APPLY: Please complete the employment package available at https://sm.cmha.ca/get-involved/careers/ and submit to Lisa Schutt, Human Resources by: Email: recruitment@cmha-sm.on.ca Please put the recruitment number in the subject line. Fax: 705-675-7247

DEADLINE: Tuesday, September 8, 2020, at noon

INTERVIEWS: To be determined

The Canadian Mental Health Association operates within a Total Quality Management model. Personal information submitted will be used for the purpose of determining suitability for these openings only. All applicants are thanked for their interest; however, only those selected for an interview will be contacted. CMHA follows the AODA legislation and support

persons with disabilities with accommodations. Please notify us if you have any accessibility requirements. Canadian Mental Health Association is an equal opportunity employer.

AFFICHAGE : Gestionnaire de cas

Permanent à temps plein : 35 heures par semaine

RESPONSABILITÉS : Le/la gestionnaire de cas fournit des services de soutien professionnel dans le cadre d’une récupération et d’une réadaptation axées sur l’individu. La personne sera responsable d’aider des individus avec une maladie mentale, avec la préparation au développement, l’établissement d’objectifs, l’évaluation de compétences et de soutien, en plus de soutien résidentiel.

QUALIFICATIONS : Exigences en matière d’éducation : Ce poste exige un diplôme ou un baccalauréat dans un domaine du service à la personne

Exigences linguistiques : La maîtrise de l’anglais est requise. Français conversationnelle

avancée est essentielle

Désignation professionnelle/certification : Inscription, en règle ou admissible à l’inscription

auprès d’un organisme professionnel de réglementation (p. ex. Ordre des travailleurs sociaux et des techniciens en travail social de l’Ontario).

SALAIRE : Baccalauréat : Diplôme :

41,534 $ – 51,918 $ 37,462 $ – 46,828 $

Nous offrons un plan-bénéfice de groupe complet. Tous les employés peuvent participer au régime de retraite à prestations déterminées de Healthcare of Ontario Pension Plan (HOOPP).

EMPLACEMENT : Sudbury

POUR FAIRE UNE DEMANDE: veuillez remplir le dossier d'emploi disponible sur : http://sm.cmha.ca/get-involved/careers/ et le soumettre à l'attention du Lisa Schutt ressources humaines : Par courriel: recruitment@cmha-sm.on.ca Veuillez inscrire le numéro de recrutement dans la ligne d’objet. Par télécopieur: 705-675-7247 parvenir à l'attention du Lisa Schutt ressources humaine (CONFIDENTIEL)

DATE LIMITE : Nous acceptons les candidatures jusqu’à midi le 8 septembre 2020.

DATE D’ENTREVUES : à confirmer

L’Association canadienne pour la santé mentale fonctionne parmi un modèle de la gestion de la qualité totale. Les renseignements personnels fournis seront utilisés pour la détermination d’aptitude pour remplir le poste. Merci à tous les candidats et candidates pour l’intérêt. Seulement ceux et celles qui seront choisis pour une entrevue seront contactés.

L’ACSM conforme à la Loi sur l’accessibilité pour les personnes handicapées de l’Ontario (LAPHO) et fournit un soutien aux personnes handicapées. S’il vous plaît, informez-nous de vos exigences en matière d’accessibilité. L’ACSM applique une

politique au principe d’équité en emploi.

Case Manager

INCUMBENT: REPORTS TO: Manager of Clinical Service

PROGRAM: Community Support Services APPROVED BY: Board of Directors

DATE APPROVED/REVISED: HOURS: 35 hours/week

POSITION SUMMARY:

Under the direction of the Coordinator, Case Management, the Case Manager provides rehabilitation and comprehensive personal support to individuals experiencing mental illness Support is provided in office, home, in the community and virtually with individuals in the Sudbury/Manitoulin area. The Case Manager provides professional support services within the framework of a client directed recovery and rehabilitation model. Staff will assist the client in assessing their readiness for change in any of the four recognized rehabilitation environments: living, learning, working and/or social.

ESSENTIAL JOB RESPONSIBILITIES:

Provide support to client to assist in their recovery and rehabilitation

o Meet with individuals, either at their home, in the office, over the phone or in the community.

o Complete the following assessments with individuals:

Ontario Common Assessment of Needs (OCANS),

Wellness Recovery Action Plan (WRAP assessments),

Psychosocial Rehabilitation assessments (readiness assessment, overall rehabilitation goals,

achieving valued roles assessments, etc.)

o Set overall rehabilitation goals with the client based on assessments.

o Provide case management, personal psychosocial rehabilitation, counseling and support to

client in achieving goals, in the four rehabilitation environments: living, learning, working and

social, and provide personal support

o Build rapport with client to ensure the client can work with the practitioner in the rehabilitation

tasks.

o Preparing and assisting awareness activities/recovery awareness activities for individuals

o Provide crisis support.

o Where family involvement has been indicated, assess the needs and values of the family in

order to support, link, educate and advocate for family as needed.

o Ensure family is aware of available resources. Where conflicts arise between the wishes of

clients and family members, family members are referred to an alternative staff or service.

o Assist clients in accessing and obtaining other community resources where needed and

appropriate and advocate with and for clients to ensure adequate resources are available.

o Where resources do not exist or are inadequate, advocate within the system to develop or

improve essential services and resources for individuals with serious mental illness

o Ensure overall rehabilitation goals are achieved.

o Maintain records of clients’ rehabilitation plans.

o Ensure that all client discharges are planned to support the clients; ability to transition.

Case Manager

Provide Training

o Research material for communities of practice.

o Prepare lesson plans.

o Facilitate monthly lesson plan to our communities of practice team.

o Organize and conduct skill teaching and promotion, educational, or support groups for clients at

varied locations.

o Participating in the delivery of a variety of educational presentations dealing with mental health

promotion and services of the agency.

o Developing resource materials for educational presentations and groups.

o Evaluate the effectiveness of activities and sessions.

Workshop Team Member

o Research material for workshops.

o Book rooms and set up in advance of workshops.

o Facilitate workshops.

o Send out workshop email to inform of upcoming workshops.

o Attend monthly meetings with workshop team.

o Create warm up activities/cool down activities.

Other

o Provide orientation to students.

o Provide orientation to staff (new and returning staff).

o Routinely assess client’s primary health for potential problems:

Develop and implement a plan with the client to address any primary health related

concerns.

Enlist assistance of other health services where appropriate.

o Assist with community events and fundraise for CMHA.

o Attend and participate in Supervision and Performance review meetings.

o Attend and participate in Organization meetings, such as Clinical meetings, Agency Planning Day

(APD), etc.

o Attend training such as webinars, psychiatric training, video conferences, etc.

o Attend annual training such as WHMIS, anti-harassment and violence non-violent crisis

intervention (NVCI), privacy, accessibility, etc.

o Provide supervision to agency volunteers and students as requested.

o Substitute for and assist other agency staff where skills are applicable.

Case Manager

Qualifications

o Graduation from a 2-year College Diploma Program or completion of a University Degree in

a Human Services area.

o Computer skills: Microsoft Word, Excel, PowerPoint and Outlook.

o Experience with Client Record Management and Assessment Software.

o Valid Ontario Driver’s License.

o Access to a reliable vehicle.

o Automobile liability insurance coverage in the amount of at least $2,000,000.

o Minimum 1 – 2 year’ experience working with individuals, families in the mental health system.

o Proficiency in both official languages is essential for 50% of these positions.

Professional designation/certification (options): i. Registration, in good standing, with a regulating professional body (e.g. OCSWSSW), or working

towards registration;ii. Certification, in good standing, with a professional certifying organization* within health or social

service fields (e.g. CPRRP from PSR Canada), or working towards certification.

*Organization must have a written code of ethics, core values and standards that are consistent with those ofCMHA S/M-S/M. Certification must require members to meet a core set of competencies, have a requirement forcontinuous learning to maintain certification and be approved by CMHA-S/M.

JOB SPECIFIC COMPETENCIES:

The following competencies are required for this position:

Planning, Organizing and Coordinating

Efficiently uses time and completes tasks/projects on time through the routine planning of own work and organization of resources. Develop plans considering the agency’s objectives, responsibilities, timelines and resources. Keeps appropriate people informed of task/projects.

Teamwork and Collaboration

Participates willingly and supports team decisions. As a member of a team, keeps other team members informed and up to date on group progress, individual actions or influencing events, shares all relevant or useful information.

Integrity Upholds clear ethical standards that are broadly respected within the agency and with outside partners. Holds self-accountable for professional behaviour. Is able to make thoughtful judgements and reasoned decisions when ethical standards are in conflict.

Client Service Orientation

Follows through on client inquiries, requests and complaints and is responsive to public interests and concerns.

Listening, Understanding and Responding

Demonstrates openness and receptivity to new information. Is willing to listen when approached by others. Picks up on non-verbal cues to others’ feelings and emotions. Is aware of own feelings, reactions and messages.

Case Manager

Functional Skills Ability to provide strong support and leadership skills, excellent multi-tasking and time management skills, exceptional communication and quality improvement skills.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization

Succursale de Sudbury /Manitoulin Branch 111, rue Elm Street, Suite/local 100 Sudbury, ON P3C 1T3 Tel./tél.: 705-675-7252

Fax/téléc.: 705-675-7247

CMHA Sudbury/Manitoulin Employment Application

Page 1

EMPLOYMENT APPLICATION

Position being applied for Date available to begin work

PERSONAL DATA

Last name Given name(s)

Address: Street Apt. No. Home Telephone Number

Province Postal Code Bus. Telephone Number

Languages spoken

Yes No

Yes No

City

Email Address

Languages written

Are you legally eligible to work in Canada?

Are you willing to relocate in Ontario?

Preferred Location:

To determine your qualifications for employment, please provide below and on the reverse, information related to your academic and other achievements including volunteer work, as well as employment history. Additional information may be attached on a separate sheet.

EDUCATION

SECONDARY SCHOOL BUSINESS OR TRADE SCHOOL

Highest grade or level completed Name of program Length of program

License, certificate or diploma awarded? Yes No

Type

COMMUNITY COLLEGE: Diploma / Degree awarded: Yes No Honours

Name of Program

UNIVERSITY: Diploma / Degree awarded: No Honours

Name of Program Major Subject

Other courses, workshops, seminars

Major SubjectYes

Length ofProgram

Length ofProgram

1 Year2 Years

2+ Years

3 Years4 Years

4+ Years

Succursale de Sudbury /Manitoulin Branch 111, rue Elm Street, Suite/local 100 Sudbury, ON P3C 1T3 Tel./tél.: 705-675-7252

Fax/téléc.: 705-675-7247

CMHA Sudbury/Manitoulin Employment Application

Page 2

EMPLOYMENT APPLICATION

WORK RELATED SKILLS

Describe any of your work related skills, experience, or training that relate to the position being applied for.

EMPLOYMENT HISTORY

Job Title(s)

Name of present / last employer Name of Supervisor

Address of employer Phone

Type of Business

Functions / Responsibilities

Period of employment (includes leaves of absence related to maternity / parental leave, Worker’s Compensation claims, disability, or human rights complaints)

From To

Reason for leaving (do not include leaves of absence related to maternity / parental leave, Worker’s Compensation claims, disability, or human rights complaints)

Job Title(s)

Name of previous employer Name of Supervisor

Address of employer Phone

Type of Business

Functions / Responsibilities

Period of employment (includes leaves of absence related to maternity / parental leave, Worker’s Compensation claims, disability, or human rights complaints)

From To

Succursale de Sudbury /Manitoulin Branch 111, rue Elm Street, Suite/local 100 Sudbury, ON P3C 1T3 Tel./tél.: 705-675-7252

Fax/téléc.: 705-675-7247

CMHA Sudbury/Manitoulin Employment Application

Page 3

EMPLOYMENT APPLICATION

Reason for leaving (do not include leaves of absence related to maternity / parental leave, Worker’s Compensation claims, disability, or human rights complaints)

Job Title(s)

Name of present / last employer Name of Supervisor

Address of employer Phone

Type of Business

Functions / Responsibilities

Period of employment (includes leaves of absence related to maternity / parental leave, Worker’s Compensation claims, disability, or human rights complaints)

From To

Reason for leaving (do not include leaves of absence related to maternity / parental leave, Worker’s Compensation claims, disability, or human rights complaints)

REFERENCES

For employment references may we approach:

Your present / last employer? Yes No

Your former employer(s)? Yes No

List references if different than above.

1.

2. 3.

I hereby declare that the foregoing information is true and complete to my knowledge. I understand that a false statement may disqualify me from employment, or cause my dismissal.

Signature Date

Succursale de Sudbury /Manitoulin Branch 111, rue Elm Street, Suite/local 100 Sudbury, ON P3C 1T3 Tel./tél.: 705-675-7252 Fax/téléc.: 705-675-7247

CMHA Sudbury/Manitoulin Scenario Questions

Page 1

Please use this page if you have any information that you could not fit into the form above.

Succursale de Sudbury /Manitoulin Branch 111, rue Elm Street, Suite/local 100 Sudbury, ON P3C 1T3 Tel./tél.: 705-675-7252 Fax/téléc.: 705-675-7247

CMHA Sudbury/Manitoulin Scenario Questions

Page 2

SCENARIO QUESTIONS

1. You are supporting a client who is currently working. The client has shared they really wantto get out of this ‘dead end’ job and realizes that they would really like to move up the ladder, which means they need to go back and finish their degree. Working within the psychosocial rehabilitation approach, please describe how you would assist the client with this pursuit.

2. Psychologist Patricia Deegan, references the Supporting Client Choice Continuum that identifies a way to help people while responding in a way that supports recovery (recovery-oriented). Please describe your understanding of this approach. Please give a specific example (real or imagined) that illustrates a decision made that has taken into account this continuum.

Succursale de Sudbury /Manitoulin Branch 111, rue Elm Street, Suite/local 100 Sudbury, ON P3C 1T3 Tel./tél.: 705-675-7252 Fax/téléc.: 705-675-7247

CMHA Sudbury/Manitoulin Scenario Questions

Page 3

SCENARIO QUESTIONS

3. People have a preferred way of connecting to others. They may prefer to connect through:emotional, intellectual, physical or spiritual ways. Please describe your preferred style ofconnecting with people. Please share what you would bring to the team and how you wouldconnect with others on your team.

Succursale de Sudbury /Manitoulin Branch 111, rue Elm Street, Suite/local 100 Sudbury, ON P3C 1T3 Tel./tél.: 705-675-7252 Fax/téléc.: 705-675-7247

JOB APPLICATION SCREENING

Date:

Please complete the following information.

Name:

JOB COMPETENCIES

EDUCATIONAL PREPARATION What is your highest level of Education?

LANGUAGE CAPACITIES Are you bilingual (English and French) Do you speak another language along with English or French? If so, indicate which language.

EXPERIENCE AND KNOWLEDGE (PAID ONLY) Do you have at a minimum 1 year experience working with people who have a serious mental illness?

Do you have experience working with people with a serious mental illness in their home of place of shelter?

Do you have experience working with individuals who are homeless?

Do you have experience intervening with individuals who are in crisis and/or suicidal?

Do you have experience working with people who have substance use disorder?

Are you knowledgeable of community resources in Sudbury/Manitoulin?

Are you knowledgeable of pertinent legislation affecting clients? (e.g. Mental Health Act, Ontario Works, Tenant Protection Act?)

Do you have experience in advocating for individuals within the Mental Health, Criminal Justice, and Social Service systems?

Do you have experience in community development and community education?

Are you able to assess client needs and develop service plans that respond to client needs and preferences?

Have you demonstrated the ability to work effectively with a wide variety of professionals?

Page 1 CMHA Sudbury/Manitoulin Job Application Screening

Grade 12 - GED Certificate Diploma Degree Master's Degree

Yes NoYes No

Yes No

Yes No

Yes No

Yes No

Yes No

Yes No

Yes No

Yes No

Yes No

Yes No

Yes No

EXPERIENCE AND KNOWLEDGE (PAID ONLY) Continued.

Are you interested in working as part of a team?

Are you able to work independently in a non-structured environment?

Are you able to work flexible hours?

Do you have a strong belief in a client directed practice?

Do you have a non-judgmental attitude towards individuals who choose alternative lifestyles?

Have you demonstrated the ability to establish and maintain good working relationships with clients, colleagues, and the community at large?

Do you have a valid Canadian class G driver’s license?

Note: Misrepresentation shall disqualify you from employment or be considered just cause for dismissal.

Signature: Date:

Page 2 CMHA Sudbury/Manitoulin Job Application Screening

Yes No

Yes No

Yes No

Yes No

Yes No

Yes No

Yes No