Employment Information Package for

Manager - Community, Tourism and Events

Position Number POS0418

Enquiries:

Leanne Hurst, Director Development Services P: 03 6323 3000

Application Closing Date: Friday, 21 July, 2017 at 3pm

Address all correspondence to:

Manager Human Resources City of Launceston PO Box 396 LAUNCESTON TAS 7250

Email address: contactus@launceston.tas.gov.au When emailing your application, attachments should be sent in either Word (.doc/.docx), PDF (.pdf), TIFF (.tiff), JPEG (.jpg) or Excel (.xls/xlsx) formats.

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Introduction Launceston is the regional hub of Northern Tasmania and enjoys a rich natural and social history. Located at the head of the picturesque Tamar Valley, the Launceston region is renowned for its award-winning wines, gourmet dining experiences, magnificent natural features and friendly residents. The City of Launceston municipal area covers an area of 1,405 square kilometres with a population of around 67,000 residents. The City of Launceston is Tasmania's largest municipal council in terms of population and revenue.

Launceston boasts all the major facilities of a much larger city, many of which are owned and operated by the City of Launceston. The City of Launceston is served by 12 Aldermen, including the Mayor and Deputy Mayor. Click here to view City of Launceston's strategic and annual reporting.

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City of Launceston The City of Launceston is one of 67 Tasmanian workplaces recognised as an Employer of Choice by the Tasmanian Government. An Employer of Choice is a workplace which demonstrates contemporary workplace practices and provides outstanding support for its staff. The Council employs around 570 employees across a range of responsibilities.

Organisational Chart

General Manager

Robert Dobrzynski

Corporate Services

Michael Tidey, Director

Corporate Strategy

Customer Service

Finance

Human Resources

Information Management

Information Technology

Legal Services

Rates

Strategic Procurement

Development Services

Leanne Hurst, Director

Building Services

Community, Tourism & Events

Planning Services

Environmental Services

Economic Development

Facilities Management

Andrew Frost, Acting Director

Architectural Services

Inveresk Precinct

Leisure and Aquatic Centre

Parking & Carr Villa

Emergency Management

Infrastructure Services

Shane Eberhardt, Director

Operations

Technical Services

Queen Victoria Museum & Art

Gallery

Richard Mulvaney, Director

Collections & Research

Exhibitions & Conservation

Visitor Operations

Princess Theatre

Major Projects

Dale Sinfield, Director

Investigation & Design

Procurement & Implementation

Administration Support

Civic Affairs

Communications

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Department Chart

Manager

Community, Tourism & Events

Tourism Community

Development Services

Leanne Hurst,

Director

Events

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Information for Applicants Please read this information carefully, as it will help you with the preparation of your employment application City of Launceston is an equal opportunity employer and complies with the requirements of Australian Human Rights Commission Act (Cth) 1986 and the Anti Discrimination Act 1998 (Tas) during the recruitment and selection process. When applying for this position, you must provide the following documentation:

1. City of Launceston Application for Employment Form 2. Covering letter 3. Statement addressing the selection criteria 4. Resume

1. The Application for Employment Form is available here.

2. Your covering letter should introduce you and explain why you are applying for the

role.

3. All recruitment and selection decisions are based on merit. The most suitable person in terms of skills, knowledge, qualifications, relevant experience, alignment with organisational values and work attitudes is selected for the positon. Selection is based on the assessment of each application in relation to the selection criteria identified in the position description. The position description is included later in this information kit. The selection criteria consists of the qualifications, knowledge, skills, attitudes and abilities required to successfully perform the role. You must provide a statement which addresses each selection criterion for the role. Your statement should include examples which demonstrate how you meet each criterion.

4. Your resume should provide details of your qualifications, work history, special skills, training and competency details and referees, plus any other information which may support your application. Be clear and informative. Include the names, position titles, addresses and telephone numbers of at least two work referees.

Post Application Process Short listed applicants will be contacted by telephone or email to arrange an interview. Unsuccessful candidates will be advised by email or post. Pre-employment checks The successful applicant will be required to undertake a pre-employment medical examination and consent to a national police check, at Council's expense, prior to a formal employment offer being made. Further information will be provided to the successful candidate.

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General Conditions of Employment

Position Title: Manager - Community, Tourism and Events

Employment Terms: Contract - 3 year fixed-term

Working Pattern: 5 day week

Total Remuneration: $110,000.00* *Total remuneration includes superannuation, as detailed below

Base Salary $97,995.00

Superannuation: Employer contribution of 12.25%

Annual Leave: 4 weeks annual leave, with leave loading

Long Service Leave: Long service leave applies after 10 years continuous service

The City of Launceston Enterprise Agreement 2016 is available here

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Position Description

PF NUMBER: POS NUMBER: POS0418

POSITION TITLE: Manager – Community, Tourism and Events

AWARD CLASSIFICATION: Contract

EMPLOYEE: Vacant

DEPARTMENT: Community, Tourism and Events

DIRECTORATE: Development Services

REPORTS TO: Director Development Services

PREPARED BY: Leanne Hurst

DATE: June 2017

APPROVED BY:

NAME: Leanne Hurst

POSITION: Director Development Services

SIGNATURE:

POSITION PURPOSE (Why does this position exist)

This is a key leadership position within the Development Services Directorate and is a member of City of Launceston's Senior Management Team. The role leads a diverse group of professionals who have regular liaison with members of the public, business and community organisations, ultimately to provide services that enable our community to prosper. Key objectives are to:

Provide high level strategic advice to the Executive Management Committee and

Council, regarding business and community development for the municipality;

Oversee the planning and execution of a range of community activities (programs, projects, events, etc.) within the Launceston municipality;

Monitor the engagement and support activities for business development within the municipality;

Regularly review the profile of the city to encourage tourism and event activities, including development of strategies, programs and services that support the tourism and event industries;

Provide proactive leadership to employees with the Department and oversee efficient engagement with stakeholders within and outside the Council;

Coordinate Council's Emergency Recovery policy, planning and activities.

Undertake special projects as requested by the Director and/or General Manager.

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MAJOR ACCOUNTABILITIES/DUTIES AND INDICATORS

Accountabilities/ Major Duties

Activities/Tasks include: Performance

Indicators

Business Liaison Work with the Economic Development Officer, Manager of Planning Services, and other key Council officers to provide information and support for businesses in the Launceston municipality.

Sound management processes in place. Efficient stakeholder liaison. End customer satisfaction.

Regularly liaise with the Economic Development Officer to ensure business liaison and support activities (including new business start-up enquiries) are appropriately supported and efficiently managed.

Process of managing enquiries in place. Evidence of corrective actions initiated where process improvement is required.

Provide advice and recommendations to the Director and General Manager on policies and strategies to assist the establishment and sustainability of business operators in Launceston.

Timely and accurate provision of advice. Evidence of contingency planning.

Community Development

Work with a variety of community and government stakeholders in the development and implementation of community development activities / programs for the Launceston municipal area.

Effective partnerships established.

Be responsible for coordinating Council's Community and Events Grants Scheme.

Community and Events Grant Scheme reviewed and improvements implemented.

Provide advice on demographic and community development statistics relevant to the Launceston municipality.

Accurate advice given in a timely manner.

Research and oversee funding opportunities relevant to the Department’s activities. Oversee a review process for unsuccessful funding submissions and facilitate a team approach to lessons learned.

Grants received.

Team learning activities are undertaken in a timely manner and corrective actions are implemented.

Actively pursue means of facilitating social inclusion throughout the community.

Department proactively applies the principles of social inclusion to projects.

Provide leadership and input into the development and implementation of community planning strategies for the Launceston municipal area, including relevant projects identified in the Greater Launceston Plan.

Community Planning strategies developed and implemented.

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Tourism and Events Oversee an efficient and effective Visitor Information Service.

Visitor Information Centre retains tourism accreditation and operates within budget.

Work collaboratively with the Regional Tourism Authority and Tourism Tasmania to develop and deliver destination-marketing programs.

Liaison is maintained.

Implement the Events Strategy.

Council's policies and programs are consistent with the Events Strategy.

Manage and deliver the Council’s Event Sponsorship Program.

Program operates within the parameters of the allocated budget and Council policy.

Recovery Coordination

Participate in Council's Emergency Management Committee and provide appropriate support.

Attendance and contribution at meetings.

Management Advice

Work as a member of Directorate/cross Directorate teams, providing internal and external advice on matters relating to community, tourism and events and other matters where expertise exists.

Advice provided is professional, accurate, timely and contemporary.

Develop and review policies, plans and strategies relevant to Council's role in community development, tourism and events.

Advice provided is professional, accurate, timely and contemporary.

Senior Management Team (SMT) and Leadership Group

Participate in, and contribute to the leadership of the organisation, through activities and initiatives of the SMT and the Directorate Leadership Group.

Attendance and positive contribution at meetings.

Budget and Annual Plan

Prepare budget submissions for the Department.

Present this to the Director at the agreed times.

Revenues at or above target and variations reported.

Manage annual expenditure and variations for the Department's budgets.

Annual Plan/Actions up-to-date.

Maintain Department strategy, goals, KPIs and direction in line with Council's Strategic and Annual planning processes.

Departmental reporting meets directorate requirements.

Innovations and Continuous Improvement

Proactively identify and deliver productivity gains.

Respond to emerging opportunities.

Ensure appropriate consideration is given to sustainability.

Department demonstrates a culture of continuous improvement.

Leadership Provide leadership within the Directorate and the Council.

Standards set and enforced.

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Support the Director in respect of Council, SPPC, EMC, etc.

Sound governance demonstrated.

Manage People Proactively leads and guides employees on technical or non-technical elements to deliver excellent performance.

Performance/Remuneration reviews completed in line with Council procedures.

Identify and facilitate training and development opportunities.

Department training needs identified and implemented.

Manage workplace relations.

Issues are resolved in a timely manner.

Comply with relevant processes and industrial instruments.

Processes are applied consistently with Council standards.

Communication Keep the Director briefed on issues that impact within the department, on other Council departments and the community.

Manager makes Director aware of issues.

Work with the Director to achieve operational and Corporate Executive outcomes allocated to the department.

Progress reports against the Council and Directorate Annual Plans are kept up-to-date.

Keep employees informed of any issues that impact on their performance or impacts on their work place.

Regular team meetings are conducted and documented.

Regular reporting to Directorate on activities and programs.

Reliable and concise reports received.

Work Safely with a Duty of Care for fellow employees and ensure procedural compliance

Perform all work in a safe manner in accordance with the City of Launceston's Occupational Health and Safety Policy and Procedures

While at work, a worker must –

(a) take reasonable care for his or her own health and safety; and

(b) take reasonable care that his or her acts or omissions do not adversely affect the health and safety of other persons;

and

(c) comply, so far as the worker is reasonably able, with any reasonable instruction that is given by the person conducting the business or undertaking to allow the person to comply with this Act;

and

Ensure work is halted where unsafe practices are observed

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(d) cooperate with any reasonable policy or procedure of the person conducting the business or undertaking relating to health or safety at the workplace that has been notified to workers.

(Section 28 Work Health & Safety Act 2012)

WORKING WITH VULNERABLE PEOPLE CHECK

Yes/No

Working with Vulnerable People Check required? Yes

If yes, include in Selection Criteria table below

SELECTION CRITERIA (KNOWLEDGE, SKILLS, ATTITUDES AND QUALIFICATIONS)

Relevant tertiary qualification in Business, Commerce, Economics, Community Services and/or significant experience delivering the Accountabilities/Major Duties of the position.

Demonstrated working knowledge/experience at both operational and strategic levels of the principles underpinning community development (including business and economic development), tourism and events practice.

Demonstrated experience in proactive and positive leadership to ensure effective planning, organising, leading, controlling and motivation of department employees.

Sound project management skills coupled with effective problem solving, negotiation and decision-making skills.

Strong stakeholder management skills including knowledge of local community networks or the ability to acquire that knowledge.

High-level communication skills (written, verbal, interpersonal) coupled with sound research and submission writing skills.

Ability to effectively utilise a variety of computer programs (such as the Microsoft Office Suite) and corporate software applications (such as electronic document storage).

Sound current understanding of community recovery principles and procedures.

Current driver's license.

Currently hold or have the ability to obtain a Working with Vulnerable People Registration.

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KEY RELATIONSHIPS (External and Internal Customers, Supplier, Colleagues, etc.)

Internal Nature of Relationships

All Council Departments Advice and working to further objectives of Council

Elected Members Advice and support

External Nature of Relationships

Outside bodies Advice and working to further objectives of Council

Community members Advice, advocacy and support

REPORTING STRUCTURE

Manager Director Development Services

Direct Reports Travel Centre Team Leader, Youth & Community Officer, Community Safety & Development Officer, Community Projects Officer, Sustainability Officer, CTE Administration Officer, Grants & Sponsorship Officer, Events Facilitation Officer, Business Events Officer.

DELEGATIONS & AUTHORISATIONS (Local Government Act, By-Laws etc.)

Purchasing Maximum expenditure of $20,000. Expenditures over this amount are to be negotiated with the Director Development Services.

Purchasing Authorise purchase orders over the delegated amount of other CTE staff.

Management Launceston Community Recovery Coordinator.

COMPUTER AND CORPORATE APPLICATION ACCESS REQUIREMENTS (indicate the access required for this position)

Yes/No Enter Workplace Details

Computer Access

Email and Internet Yes

Technology One Enterprise Suite

Employee Self Service Yes

Purchasing Requisitions Yes

Purchasing Approvals Yes Limit $20,000

Works & Assets Yes

Technology One Property & Rating Yes

ECM Yes

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POSITION TARGET QUALIFICATIONS (required qualifications and competencies)

Tertiary qualification in a relevant discipline.

POSITION SCOPE (Budget Control, Relevant Statistics etc)

Control of and acquittal of any grant funding received.

Management of a small team of motivated individuals.

Confidentiality Staff are

a) Able to access; or b) May be exposed in the course of performing their duties to information that

may be related to individuals, organisations or the general dealings of the City of Launceston. Some of this information will be of a sensitive nature – either within or external to the organisation.

By accepting this position the employee undertakes:

a) To keep all information that they are exposed to confidential during and after their period of employment with City of Launceston. Information should never be disclosed outside of the organisation and only be disclosed to other employees if there is a need within the context of the task being performed.

b) To not access any information within the organisation's systems that is not directly relevant to their work.

c) To abide by the requirements of the Confidentiality and Privacy clause of the relevant Enterprise Agreement.

OTHER RELEVANT INFORMATION

Is there any other background information that would assist in describing the nature and context of the role?

The position is ultimately responsible for the Visitor Information Centre, with the Travel Centre Team Leader as a direct report. The Visitor Information Centre is located close to Town Hall in Cameron Street. In addition, the position has an important role in social recovery as a result of emergencies within the municipality (such as floods or fire).

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CITY OF LAUNCESTON'S ORGANISATIONAL VALUES

Integrity – We behave ethically

We tell the truth

We keep our commitments

We meet both the spirit and letter of the law

Initiative - We lead the way

We have the courage and creativity to shape the future

We have the discipline to manage risk

We act decisively in a timely manner

Stewardship – We care about people and the community in which we live

We operate safely

We are environmentally responsible

We strengthen the community

Teamwork – We work together to achieve superior results

We share ideas and talents to develop solutions

We support and rely on each other

We value clear and open communication

Inclusion – We value diversity and respect the dignity of each person

We value differences in people and perspectives

We build relationships based on mutual trust

We recognise the contributions of every individual

Accountability – We take responsibility for our actions

We live our values

We set clear goals, measure results and seek to improve

We build the Launceston brand and reputation