Employer Employee Relations

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    EMPLOYER EMPLOYEE

    RELATIONS

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    However large or smalla company or businessis, it is employees at alllevels that can make orbreak it.

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    Research and Studyrequired into:

    - Needs

    - Drives

    - Expectations of

    people

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    First place in the order ofbusiness for Company'ssuccess is- Analyzing &

    - Planning an adequate

    responseto employees motivations

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    Though each person has

    specific needs, drives,

    aspirations and capabilities,

    at varying degrees ofintensity, people's basic

    needs are the same, asstated by Abraham Maslow.

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    SAFETY NEEDS

    PHYSIOLOGICAL NEEDS

    SOCIAL NEEDS

    EGO NEEDS

    SELF- ACTUALIZATION

    MASLOWS HIERARCHY OF NEEDS

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    Physiological Needs

    Basic phys ical needs:

    the abi l ity to acqu ire food ,shel ter , c loth ing and o ther

    basics to surv ive.

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    Safety Needs

    A safe and non-

    threatening workenvironment, job security,

    safe equipment andinstallations.

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    Social Needs

    Con tact and fr iendsh ip w ithfel low -emp loyees, soc ial

    act iv i t ies and oppo rtun i ties.

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    Ego NeedsRecogni t ion,Acknowledgment ,

    Rewards.

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    Self-Actualization Needs

    Real izing one's d reams andpo ten t ial , reach ing the

    heigh ts o f one's g i fts and

    talents.

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    It is only when these needsare met that employees are

    morally, emotionally, and

    even physically ready to

    satisfy the needs of the

    employer and thecustomers.

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    Employee motivation must

    also be viewed from two

    perspectives:

    1. Inner drives2. Outer (external)

    motivators.

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    A person's inner dr ivespush and propel him/her

    towards an employer a

    particular job, career, line of

    study, or other activity.

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    The outer(external)mot ivatorsare the mirror

    image the employer or

    outside world offers in

    response to the inner

    drives.

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    Most employees need to:

    1. Earn wages2. Save

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    3. Have insurancecoverage

    4. Acquire friends at work5. Win recognition6. Be acknowledged and

    rewarded

    Most employees need to:

    M l d

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    7. Be able to advance inlife and career-wise

    8. Have opportunities for

    self-development9. Improve their skills,

    knowledge, and know-how

    Most employees need to:

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    10.Demonstrate and usespecial gifts andabilities

    11.Realize their ideal(s).

    Most employees need to:

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    The employer responds to

    those needs by offering and

    providing:

    1.Employment2.Adequate pay

    Th l d t th

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    3.Assistance to workersfor their special needs

    4. Job security

    5. Clear company policies

    The employer responds to those

    needs by offering and providing:

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    6. Clear and organizedwork procedures

    7. A stable, just and fairwork environment

    8. A safe workenvironment Medicalcoverage

    The employer responds to those

    needs by offering and providing:

    Th l d h

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    10.An atmosphere ofteamwork and

    cooperation11.Social activities

    12.Reward and recognitionprograms

    The employer responds to those

    needs by offering and providing:

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    13.Incentive programs

    14.Open lines ofcommunication(formal and informal)

    15.Systematic feedback

    The employer responds to those

    needs by offering and providing:

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    16.Training and

    Developmentprograms

    17. Opportunities forpromotion

    The employer responds to those

    needs by offering and providing:

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    18.Company/ business

    information19.Information oncustomer feedback

    20.Sharing of companygoals and objectives

    The employer responds to those

    needs by offering and providing:

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    21.Information on themarket situation andindustry

    22.Future expectations

    23.Plans for the future24.Guidance and

    mentoring.

    The employer responds to those

    needs by offering and providing:

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    In addition to needs and

    drives, employees have

    expectations from theiremployer.

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    -

    A knowledgeable,experienced, expertemployer

    - Clear and fair policies,procedures, and

    employment practices- Business integrity

    EMPLOYEES EXPECT:

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    - Clear job descriptions

    -Two-way communications

    - Effective management and

    supervision

    EMPLOYEES EXPECT:

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    - Positive discipline

    - Good company repute

    - Good customer relations

    - Company survival

    EMPLOYEES EXPECT:

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    - Opportunities for personal

    growth

    - Company growth

    - A share in the company's

    success.

    EMPLOYEES EXPECT:

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    Employees care beyond the

    salary- they care to know to

    whom they entrus t thei r

    fate, repu tation , and

    secur i ty. They considertheirwork as a major factor

    that shapes their lives and

    the lives of those dear to

    them.

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    Once they feel confident

    that the employer and theirplace of work is what they

    wished for and expected,

    they are ready to contribute

    above and beyond the call

    of duty.

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    Most of these needs,

    expectations andaspirations are unexpressed

    - it is up to the employer to

    develop a good system of :

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    - Company communications

    - Employee relations

    - Training and development thatwill lead to an environment of :

    - Openness

    - Cooperation- Teamwork

    - Motivation

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