Employee Value Proposition
19
Tony Wiggins A/Program Manager Performance People and Culture Strategic Services Queensland Health 1 7 April 2011 Good Employee Proposition: The Key to Attraction and Retention
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Discussion about Employee Value Proposition strategies that the Building Services Authority and possibly your organisation have used to manage the attraction and retention of staff.
Transcript of Employee Value Proposition
Tony WigginsA/Program Manager Performance
People and Culture Strategic ServicesQueensland Health
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7 April 2011
Good Employee Proposition: The Key to Attraction and
Retention
My Contribution Today
…. discuss Employee Value Proposition strategies that the Building Services Authority and possibly your organisation have used to manage the attraction and retention of staff.
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... describes what an organisation stands for, what it requires and offers as an employer
has a magnetic effect protecting your business from skills shortagesensures continued growth
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Employee Value Proposition
BSA Profile
Statutory authority established 1992Purpose
• building standards, equity and confidence • remedies for defective work• support, education and advice for home owners, builders
and building industry Funded by builder licensee fees
Head office - West End + 8 regional offices (+1)370 employeesStaff - building construction, insurance and legal
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Restraining Forcesbefore 2001
• Funding problems• No business
direction• Inadequately skilled
staff • Reactive • No quality service
and customer value• Externally driven
Driving Forcesafter 2001
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The Approach
“Our goal is to strengthen our position as a people-oriented employer where staff are developed, valued and involved. BSA operates in an environment where our people are our greatest asset, so we are serious about providing a positive, motivating and challenging work environment and creating the talent for the future.”Ian Jennings – General Manager
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Attraction and Retention - BSA style
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VALUES BASED CULTURE
LEARNING AND
DEVELOPMENT
WORK/LIFE/FAMILY BALANCE
EDUCATIONAL ASSISTANCE
DEFINED CAREER PATHS
FUN ENVIRONMENT
REWARD AND RECOGNITION
What does it mean to work at BSA?
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“everyone is a leader here”
“morning teas, room to advance, challenging”
“the caring attitude of the team”
“I love Jenno’s vision for 2011”
“being able to make a difference”
“it’s a people place”
“working for a respected organisation”
“sense of belonging to a family”
Our Success
National RecognitionHuman Resource Magazine Awards
• Best Learning + Development Strategy 2004 + 2005• Best HR Champion (CEO) 2005• Best Change Management Strategy (Finalist) 2005
OrganisationalLeadership PipelinePerformance management cultureLifelong learning cultureHR Team - business partner
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Values Based Culture
Values affect every thought we have, every decision wemake and every action we take.
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BSA Employment Proposition
I
C
A
R
E
Innovative
Collaborative and consultative
Accountable
Respect and trust
Energy and fun
Learning and Development (classroom)
• Silent driver - behavioural change
• 3 learning areas
• Behavioural + attitudinal change
• Transfer of learning / ROI model
• Partnerships
BSA Employment Proposition
Learning and Development (outdoors)• Transferring classroom learning to the outdoors • Activities - build shared values and behaviours• Broke down silos between teams• T1, T2 and T3 Challenges
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BSA Employment Proposition
Great Keppel Island Mt GloriousMt Coolum
Educational Assistance
• Financial and leave assistance - professional qualifications
• Based on relevancy to BSA and the skills and knowledge to be acquired
• Assisting staff to be part of and contribute to success management or operation of BSA
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BSA Employment Proposition
Rewards + Recognition
Australia Day Awards - exceptional performance
Business Improvement Council Awards - “thinking outside of the box”
Breakfasts/lunch/dinners - recognising rising stars
Letters of appreciation - thank you for a job well-done
Years of service awards - commitment to the organisation
Newsletters/emails
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BSA Employment Proposition
Work/Life/Family Balance
Corporate Health
Leave Entitlements
Flexible Work Arrangements
Pregnancy, Parenting + Family
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BSA Employment Proposition
Fun Environment
“employees who laugh together stay together”
serious about having fun at work
fun makes difficult situations less stressful
our General Manager set the tone
“fuzzier” benefits - key to our success
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BSA Employment Proposition
Sourcing - Cultural Fit
Involve Everyone
Onboarding
Leadership and Culture
Recognition andRewards
Source: BCG Creating People Advantage 2008
HR strategic partners in business
Interesting and Fun
Good employment proposition• relatively new territory• new way to compete and differentiate
‘Must have’ rather than ‘nice to have’
People - key driver for performance
Cannot afford to get it wrong.
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Looking Forward
Tony WigginsA/Program Manager Performance
People and Culture Strategic ServicesQueensland Health
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7 April 2011
Thank you!
