Employee Training Strategies - How to Reduce Internal Helpdesk Calls
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Employee Training Strategies: How to Reduce Internal Helpdesk Calls by iridize
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While helpdesk is an essential part of your internal customer service plan - it doesn't have to be the only support option. Some thoughts on the more affordable alternatives to internal phone support.
Transcript of Employee Training Strategies - How to Reduce Internal Helpdesk Calls
Employee Training Strategies:
How to Reduce Internal Helpdesk Calls
by iridize
iridize.com
How much money does
your company spend
annually on internal
helpdesk support?
Reportedly, the
construction industry
spends the least – and
that is about 1.35% of
their revenue.
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Some of that expenditure can be
salvaged, through a careful
combination of automated support
and re-examination of your
employee training strategy.
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Reduce Costs
with Employee
Training
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Yes, employee
training is another
expense. But it is a
one-time expense,
as opposed to
helpdesk support.
Image source: Idea go @ FreeDigitalPhotos.net
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Proper training
should teach
employees to
anticipate technical
issues and provide
the tools to solve
them.
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Proper employee
training will make for
pro-active workers,
as opposed to
passive, helpdesk-
dependent
employees.
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Alternatives
to
Helpdesk Calls
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Eliminating helpdesk
support altogether is
a terrible idea.
Personal, human,
audio-vocal support
is irreplaceable…
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In others, automated support can save a lot
of time and money. It’s time to take your
organization’s IT support to the next level:
…in some cases.
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Chat support
Virtual agents
A smart CRM system to
manage support ticket
iridize’s walkthrough guides
and automated support tools.
Request a demo.
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Proper training is the
key to encouraging
employee pro-activity,
instead of being
reactive and helpless. Image source
Ask us more about iridize’s
onboarding solutions.
Why Iridize Mobile? We Hope That Was Helpful!
Read more about onboarding solutions at blog.iridize.com Or request a demo at [email protected]
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Icons in this presentation made from Flaticon.com: Freepik by
iridize.com
