employee satisfaction Level in Coral health care pvt. ltd

Coral Health Care Pvt. Ltd.

INDEX

PREFACE

ACKNOWLEDGEMENT

INTRODUCTION OF CORAL HEALTH CARE

INTRODUCTION OF EMPLOYEE SATISFACTION

EMPLOYEE SATISFACTION IN CORAL HEALTH

CARE PVT. LTD.

LIMITATION

RECOMMENDATION

CONCLUSION

- 1 -


PREFACE

The great aim of education is not only knowledge but also

the practical action. The knowledge of management is not

completed by only theory but the practical knowledge is essential.

We can co-relate the theoretical knowledge to the practical

knowledge with the help of "SUMMER TRAINING".

Keeping in view this fact the reputed management colleges

have been given the importance to the practical knowledge in their

syllabus. According to this policy- COLLEGE OF MANAGEMENT

STUDIES, KANPUR has given opportunity to me a management

student for practical knowledge in "CORAL HEALTH CARE PVT.

LTD."

The basic aim of training is-

To familiar with the industrial / Co. environments.

To be aware what is happening in the fast growing professional

world.

To explore new field of interest.

- 2 -


ACKNOWLEDGEMENT

Prior to present anything about the project I want to express

my sincere gratitude to all those scholars who have contributed in

making it a success.

I am highly indebted to my project guide Mr. KULVINDER

KUMAR (Manager HR) for leaving no stone unturned in providing

each and every detail, which I needed throughout the project.

I am also beholden to my faculty members and my colleagues

for their fruitful discussion and expert advice, Last but not the least I

want to thanks to my family member for their support and

encouragement.

It will be matter of pleasure for me if the reader will draw useful

conclusion from the report.

SHIV KUMAR VERMA

MBA UPTU (2008-10)

COLLEGE OF MANAGEMENT STUDIES

- 3 -


- 4 -


Company Details

- 5 -

Company Name :


Address : 15, Industrial Area, Sector-5, Parwanoo, Distt: Solan (H.P.)-173220

Level of Office : Head OfficeWebsite : www.coralhealthcare

.net

City : ParwanooState : H.P.Pin : 173220Company Type :

India's Top 1000

Total Turnover :

1000-2500 Crs

No. of Employees :

501-1000

Sector : Private Sector

http://www.coralhealthcare.net/

http://www.coralhealthcare.net/


INTRODUCTION OF CORAL HEALTH CARE

A Private Limited Company owned by Mr. Ram Kishore

Saxena (M.D) His special skills in financial management and

chartered accountancy is added advantage in quick growth of the

company. coral health care, located in the rich green region

Parwanoo, Himanchal Pradesh. engaged in the business of

manufacturing cosmetics and FMCG products. rich infrastructure

and a well defined quality Policy: right blend of young, energetic and

experienced professionals. CORAL HEALTH CARE PVT. LTD. is the

FMCG company that has captured a market of FMCG products and

other beverages. it has covered and expends volume, revenue and

profit. the season behind such success in a small period is due to

superior product range. high quality, high standard and integrity pf

the people are main objects.

Head quarter of CORAL HEALTH CARE PVT. LTD. holdings is in

Parwanoo, Himanchal Pradesh that is built in More than 35,000

Sq.Ft. manufacturing space. complex. its operation are expended in

hole countries. Around 1,500 employees are employed in seven

units.

- 6 -


MANUFACTURING CAPACITY

- 7 -

PRODUCTION

FACILITY

CAPACITY (TPD)

Toothpaste 9

Talcum Powder 10

Saving Cream 9

Hair dye / Washing

Liquid

10

Cream / Jelly / Shampoo 6


HISTORY OF CORAL HEALTH CARE PVT. LTD .

Dr. S.K.Sarkar a renowned scientist & technocrat is

the Business Director of the company. Dr. Sarkar,

Ex-Chief chemist of Dabur India had also displayed

his skills & expertise in organizations like P&G,

Emami, etc. He was also the Technical Advisor of Sahara India &

many other renowned organizations of India & abroad.

Mr.S.C.Kumar, M.Tech (IIT) & MBA(Gold

Medalist) is the Vice President of the

organization. In his 18 years of service tenure, he

has gathered versatile & rich experience at

different critical positions in organizations like JK Tyres, Birla Tyres,

Vam Organics, Degussa AG & A.V.Birla Group.

- 8 -


QUOTE

"As our MD thinks, we believe to serve our nation by

generating good working environment and so as to give job

opportunity to the people those who believe our goal and

want to fulfill that thru. Their hard work and dedication."

- 9 -


MISION AND VISION OF COMPANY

MISSION:-

“Committed to achieve the organizational goal - total customer

satisfaction by adhering to quality standards, timely delivery,

innovative productivity, cost cutting measures; continuous

improvements and safety.”

VISION:-

“To be a renowned name in quality and time bound supply in

principle to principle manufacturing business in next 03 yrs.”

- 10 -


MAIN OBJECTIVE OF COMPANY

Building core brands

Deploying resources according to priorities

Franchising as the primary route to market

Building operating capabilities

CORAL HEALTH CARE PVT. LTD. is the FMCG goods

manufacturing company that has captured a market of FMCG

products and other beverages. it has covered and expends volume,

revenue and profit. the season behind such success in a small

period is due to superior product range. high quality, high standard

and integrity pf the people are main objects.

CORAL HEALTH CARE PVT. LTD. has established a business

which aim to serve the long term dynamic needs of consumers in

India. CORAL HEALTH CARE PVT. LTD. India and its partners have

invested more then 17 crore rupees for establishing in the

country. Coral Health Care Pvt. Ltd. provides direct and indirect

- 11 -


employment to 1,700 people including suppliers and distributors.

Coral Health Care Pvt. Ltd. nourishes consumers with a range

of products from treats to healthy eats. that deliver joy as well as

nutrition and always, good taste. Coral Health Care Pvt. Ltd Coral

Health Care Pvt. Ltd.'s business is based on its vision every day is

visible in its vision of making tomorrow better than today. Coral

Health Care Pvt. Ltd.'s commitment living by this vision every day is

visible in its contribution to the country. consumers and farmers.

PRODUCTION MOTTO

Well documented process control and GMP

- 12 -


Quality control system includes strict IPQC and SQC.

Packaging Material Quality Control.

Microbiology Testing facility.

Lab Equipments.

Computerized inventory control system.

Complete Confidentiality of data and Technical Doc

CUSTOMER FRIENDLY CONFIDENTIALITY

Privacy and confidential information of any nature is

maintained by us with professional ethics. Technical information of

Principle company’s are maintained in such a manner that it could

- 13 -


not be accessible to any professional below GM level. All formulation

are passed on thru. Coding system into manufacturing.

Business plan, Strategy, Product idea, Market information,

Product formulation, Packaging Information, Pricing, Costing,

Product benefits and all types of records and data are handled with

special care and with utmost confidentiality.

Customers are served with all sorts of available services

without disclosing any private or confidential negotiations of any

form inconformity to the law of the land.

SALIENT FEATURES

R&D equipped with Pilot plant to handle Toothpaste,

Cream & Lotions.

Modern ETP to take care of effluents.

Fully automatic tube filling and Pot filling along with

cartooning facility.

Hair colorant production, filling & packaging facility is

an unique.

- 14 -


advantage.

EXTENDED SUPPORT

Rich professionals and well planned manufacturing plant,

combined with in- depth R&D to produce high quality FMCG and

cosmetic products.

CORAL support to you shall be in the areas of Product

formulation, packaging, design, cost control, timely targeted delivery

etc.

UTILITIES

- Thermax Boiler

- 15 -


- Atlas copco’s Compressor

- Reynolds Chilling Plant

- AHU

- Environlze Global RO – Italian Technology

- Kirloskar’s D

- Oil & Water Vacuum pump-Promivac make.

- Nitogen purging system for Hair colourent.

- 16 -


EMPLOYEE SATISFACTIION

In my point of view, study of “ Employee satisfaction “ helps to

maintain a standard & increase productivity by motivating the

employees. This study tells us how much the employees are capable

&interest at workplace? Although “Human resource” are the most

important resources for this organization. So to study on employees

satisfaction helps to know the working condition & what are the things

that effect them to not work properly. Always majority of done by the

machine / equipments but without any manual moments nothing can

be done. So to study on employee satisfaction is necessary.

Generally Employee satisfaction is a measure of how happy

workers are with their job and working environment. Keeping morale

high among workers can be of tremendous benefits to any company,

likely to produce more, take fewer daysoff,and stay loyal to the

company. there are many factors in improving or maintaining high

- 17 -


employee satisfaction, which wise employers would do well to

implement.

To measure employee satisfaction, many companies will have

mandatory surveys or face to face meetings with employees to gain

information , both of these tactics have pros and cons , and should be

chosen carefully .I also meet with associates individually and

communicate with them and ask some questions regarding health,

benefits and entertainment in Coral Health Care Pvt. Ltd. plant.

surveys and meetings can truly get to the center of the data

surroundings employee satisfaction, and can be great tool to identify

specific problems leading to lowered morale.

Many experts believe that one of the best ways to maintain employee

satisfaction is to make workers feel like part of a family or team. In my

questionnaire I found if possible amenities to your workers to improve

morale. Make certain they have a comfortable, clean production lines

with basic necessities such as running water. keep facilities such as

Bathrooms clean and stocked with supplies. While an air of

professionalism for most businesses, allowing working to share his

problem freely. Basic considerations like thee can improve employee

satisfaction , as workers will feel well cared for by their employers.

I

Over a decade a ago Schneider wrote: “What is surprising is that (1)

- 18 -


researchers and businessmen have concentrated far more on how to

attract consumers to products and services than on how to retain

customers, (2) there is almost no published research on the

retention of service consumers”. Despite the passing of years, there

is still very little published research on the area of retention

marketing. Certainly

little rigorous work is evident in the area of the relationship between

employee satisfaction and customer retention.

The specific objectives of this section are:

1. To review and provide a critique on the literature on customer

retention and employee satisfaction

2. To consider appropriate strategies for improving customer

retention

3. To examine the relationship between customer retention and

employee satisfaction.

4. To identify major potential areas for future research

DEFINITION

Employee satisfaction is the terminology used to describe whether

employees are happy and contended and fulfilling their desires and

needs at work. Many measures purport that employees satisfaction

is a factor in employee motivation, employee goal achievement, and

- 19 -


positive employee morale in the workplace.

Employee satisfaction, while positive in CORAL HEALTH CARE PVT.

LTD..

FACTORS CONTRIBUTING TO EMPLOYEE SATISFACTION

RESPECT

EMPLOYEE RECOGNITION

EMPOWERING EMPLOYEES

BENEFITS AND COMPENSATION

GOALS

MEASUREMENT

EXPECTATIONSPROVIDING EMPLOYEE PERKS AND COMPANY

ACTIVITIES

Employee satisfaction is often measured by anonymous employee

satisfaction administered periodically that gauge employee

satisfaction in area such as:

management,

understanding of mission and vision,

- 20 -


empowerment,

teamwork, communication,

coworker interaction.

A method which i used in Coral Health Care Pvt. Ltd., to measure

employee satisfaction is meeting with small groups of employees

and asking the same question verbally. and also prepare a

questionnaire including every questions related with employees job

and work environment.

Why Survey Employee Opinions ??

Employees are often referred as the internal customers of the

organisation. Understanding the attitudes, behavior, their

motivations, feelings and issues affecting them and their

performance is an elementary concern for any and every

organisation, as they play an extremely important role in shaping

and directing the organisation's productivity and achievement of the

goals and overall success. The importance of employee opinions has

been an issue of debate for organisations and HR experts from a

long time now.

Employee satisfaction surveys, participatory meetings, employee

- 21 -


suggestion boxes etc are various means to know what's on the mind

of the employees or, to feel the pulse of the employees.

Such employee opinion provides valuable insights and information

about the employees and the organisation to identify and address

serious issues affecting the workforce like levels of employee

engagement, undiscovered problems and fostering optimum

utilization of resources and, achieving and extracting the best

possible productivity of the employees as well as the organisation. It

will help the organisation to create a brand image for itself as an

employer and attracting and retaining the best potential talent.

Why conduct and employee satisfaction / opinion survey???

Employee satisfaction survey or employee opinion is like a double

edged sword which can be used both against and in favour of the

employee. Being in constant touch with the employees through

these tools and acting upon the information gathered can lead to

significant results. Some of them are:

Foster employee and organizational productivity by identifying

and removing the bottlenecks.

Assessing and improving employee satisfaction

- 22 -


Judge the level of workforce engagement

Gauge and reinforce your current organizational culture and

climate

Improve the retention levels in the organisation

Provide insight and reinforce the organizational values and

ethos

Assisting in the optimal utilization of resources

Assisting in managing and incorporating change in the

organisation

Examine the past objectives and help in setting the same for

the future

Improve communication and understanding of employee's

issues & expectations

Another major benefit is - Employee surveys help to improve

customer satisfaction as well. The correlation between the employee

motivation and customer satisfaction is well-known. Therefore,

- 23 -


employee satisfaction surveys and other tools for employee opinions

are not just for improving the employee satisfaction. Customer

satisfaction and loyalty is the key to organizational success. It is on

the organisation to realize and achieve that as employee

satisfaction is one of the most important key to customer

satisfaction. Satisfied employees create satisfied, loyal, and more

profitable customers.

Important issue

An important issue related to the employee satisfaction and opinion

surveys is to face, analyze and deal with the criticisms and with

unbiased outlook and positive manner. Any and every organisation

has some percentage of demotivated, dissatisfied or undervalued

employees and will receive feedback on similar lines. Also, there

might exist problems that the management might not be aware of.

So, the organisation (management) and the HR professionals should

be mentally prepared to deal with the problems and the scenario

and take the results in a positive manner. Underestimating the

importance of such tools to achieve organizational effectiveness and

its goals and objectives, various researches have found that only

51% of American organisations formally ask employees about their

opinions and feedback. And, only 54% of organisations conducting

employee surveys actually acted on that employee feedback.

- 24 -


Surveying employee opinions helps to identify the existing or

potential problems and act as an early warning system for the same.

An organisation should feel the alarm bells ringing for an employee

satisfaction survey when it finds itself facing:

High attrition rate: An employee satisfaction survey can help

significantly to identify the causes of the high attrition rates

and take measures to rectify them.

Excessive rumors: Employee opinion surveys can help to

reduce the rumor mills working overtime in an organisation and

reinforce trust and proper communication amongst the

employees.

Planned or recent organizational changes: Employee opinions

can act as a significant change catalyst for an organisation.

Highly competitive industry: Satisfied employees ,means higher

productivity and satisfied customers.

Therefore, we can say that being in touch with the employees can

prove to be of strategic advantage to the organisation and survive in

the competitive world.

- 25 -


WHY EMPLOYEE SATISFACTION SURVEYS MAKE GOOD SENSE

In a competitive world with the need for businesses to be more

streamlined and productive a company can often find itself with a

working under pessure resulting in low morale and high turnover.the

benefits of a company having a highly motivated workforce can be

considerable and the two goals of having a workforce that is both

motivated and productive shoould not be regarded as being

mutually exclusiveto one another.

Dissatisfied & Unproductive

The are many reasons why employees may be dissatisfied with their

job and more often than not staff frustration is channelled into a

demand for higher salaries and less hours.

It's not about money

- 26 -


The following are common barriers to achieving productivity,none of

which are likely to be resolved by increasing salaries or reducing

hours:

Out of date working methods

lack of proper tools and equipment

Out of touch management

Inadequate training

It is About Communication

Improving communication

suggestion boxes are useful but can be viewed as token efforts by

management as they wait for personel to highlight a problem.

The backbone of employee satisfaction is respect for workers and

the job they perform.in every interaction with management,

employees should be treated with courtesy and interest.an easy

avenue for associates to discuss problems with upper management

should be maintained and carefully monitored.even if management

cannot meet all the demands of employees, showing workers that

- 27 -


they are being heard and putting honest dedication into

compromising will often help to improve morale.

- 28 -


Why are employee satisfaction important ? Purpose / benefits of

employee satisfaction include as follows:

1. Importance of employee satisfaction for organization

• Enhance employee retention.

• Increase productivity.

• Reduce turnover, recruiting, and training costs

• More energetic employees.

• Improve teamwork.

• Higher quality products and/or services due to more competent,

energized employees.

2. Importance of employee satisfaction for employee

• Employee will believe that the organization will be satisfying in the

long run

• They will care about the quality of their work.

• They will create and deliver superior value to the customer.

• They are more committed to the organization.

• Their works are more productive.

How to make an employee satisfaction survey successful?

If u want to get an honest feedback from the employees, they

should be ensured that their identities would be kept

- 29 -


confidential i.e. anonymity would be maintained. Otherwise the

employees might not give the honest and true feedback and

suggestions.

Acting on the response in a timely manner is equally crucial for the

employees to have trust in the organisation and its systems. It

reinforces the fact the organisation values its employees and their

opinions and issues.

JOB SATISFACTION

The term job satisfaction can be defined as a positive feeling about

one's job resulting an evaluation of its characteristics person with a

high level of job satisfaction holds positive feelings about the job.

While a person who is dissatisfied holds negative feelings about the

job.

job satisfaction: a positive feeling about one's job resulting from an

evaluation of its characteristics.

How do we measure job satisfaction?

How satisfied are employees in their jobs?

What causes an employee to have a high level of job satisfaction.

Approaches to measure's job satisfaction

- 30 -


The two most widely used approaches are a single global rating and

a summation score made up of a no.of job facets.

The single rating method is nothing more than asking global

individuals to respond to one question such as “all things

considered, how satisfied are you with your job?

The respondents reply by circling a no.between 1 and 5 that

correspondents to highly dissatisfied.the other would be included

are the nature of the work, supervision, present pay promotion

opportunities and relations with coworkers.these factors are rated

on standardized scale and then added up to create an overall job

satisfaction score.

There are many elements that go towards providing an employee

with job satisfaction, from the working environment, working

methodology, working ethos, company ethics to having good and

effective management. Job satisfaction brings benefits through

improved motivation and productivity from a workforce that feels

they are treated as individuals and not a commodity item.

Points related to dissatisfaction

- 31 -


EXIT: Behavior directed toward leaving the

organization, including looking for a new position as

well as resigning.

Voice: Actively and constructively attempting to

improve conditions including suggesting improvements,

discussing problem with superiors and forms of union

activity.

Loyalty: passively but optimistically waiting for

conditions to improve, including speaking up for the

organization in the face of external criticism and

trusting the organization and its management to “do

the right things”.

Neglect: passively allowing conditions to worsen,

including chronic absenteeism or lateness, reduced

effort, and increased error

- 32 -


MEASURING AND DEVELOPING STAFF SATISFACTION

MEASURE ISSUES

IMPLEMENT ACTION ACTION PLAN

For better result it is necessary your Workforce should be highly

motivated and trained when I was doing my summer project in

Coral Health Care Pvt. Ltd. Jainpur plant, I covered these points

which is necessary for highly satisfactory or motivated workforce

and it is also helpful for Human Resource Department.

Employee Satisfaction & Productivity

Employee Satisfaction

Several factors influence employee satisfaction. Each factor

interacts with the others, and

collectively all factors contribute to employee satisfaction.

Work Environment

- 33 -

REVALUATE

IDENTIFY ISSUES


The single most important factor contributing to employee

satisfaction is the internal quality of the work environment. This

internal environment is determined by the employees’ feelings

towards their jobs, colleagues, and employers.

Employees want to be treated with respect and dignity by both

colleagues, employers.

Employees want to feel that they are part of the team and that they

serve

a valued function in the operation of the practice. Employees need

to have a feeling of mutual respect with both colleagues and

employers.

Employees want to feel that they are part of the team and that they

serve

a valued function in the operation of the practice. Employees need

to have a feeling of mutual respect with both colleagues and

employers.

Responsiveness

BASIC POINTS RELATED WITH SATISFACTION

- 34 -


• Employee training

• Desire for responsibility

• Sense of belonging

• Mutual trust and respect

• Business knowledge

• Pride in serving clients

Measuring Employee Satisfaction

Surveys should be used to measure the degree of employee

satisfaction.

Employee

Selection <> Employee

Training <> Employee

Empowerment <> Employee

Motivation

Ways of motivating employees at the workplace

- 35 -


Why is it important to have motivated employees

Motivation is directly proportional to productivity,

ways of motivating employees at the workplace

The following are ways of motivating employees at the work place, it

may be hard to satisfy all of these conditions but at least try to do

some of them:

know their different needs: know the different needs of your

employees, each employee have got his own needs that may be

much different from the others, and he wont get motivated unless

you satisfy this need, for example people who work for money will

never get satisfied by empowerment or promotion compared to

increasing their salaries,

properly assign tasks

meet his expectations

provide a way for relief

let them set goals.

- 36 -

http://www.2knowmyself.com/motivation


Employee Satisfaction

Questionnaire ( General form )

1 Your name: Department:

1.Strongly dissatisfied

2. Dissatisfied

3. Undecided

4. Satisfied

5. Strongly satisfied

- 37 -


COMPANY

1. My company is one of the best

companies to work for.

(1) (2) (3) (4) (5)

2

.

My company treats me well. (1) (2) (3) (4) (5)

3

.

I am proud to tell people I work

for this company (1) (2) (3) (4) (5)

4

.

.

Considering everything, I am

satisfied working for my

company at the present time.

(1) (2) (3) (4) (5)

- 38 -


5

.

Our company is concerned with

the long term welfare of the

employees.

(1) (2) (3) (4)

(5)

6

.

. Our company maintains salary

levels that compare well to

other companies in this area.

(1) (2) (3) (4)

(5)

7 The company has adequate

safety & health standard .

(1) (2) (3) (4)

(5)

8. Company employee policies are

properly and equally

administered in my

department.

(1) (2) (3) (4)

(5)

- 39 -


JOB

1. I am satisfied with my job and

the kind of work I do.

(1) (2) (3) (4)

(5)

2. My job are challenging and

interesting. (1) (2) (3) (4)

(5)

3. I am getting enough relevant

training for my present job.

(1) (2) (3) (4)

(5)

4. I understand what is expected

of me in my work.

(1) (2) (3) (4)

(5)

- 40 -


5. I have the material/equipment

and tools I need to do my job

well

(1) (2) (3) (4)

(5)

6. I am satisfied with my working

conditions.

(1) (2) (3) (4)

(5)

7. My manager recognizes and

acknowledges my good

performance.

(1) (2) (3) (4)

(5)

8. Overall, I am satisfied with my

present

(1) (2) (3) (4)

(5)

- 41 -


CARREER AND DEVELOPMENT

1. The company makes every effort

to fill vacancies from within

before recruiting from outside.

(1) (2) (3) (4)

(5)

2. I am satisfied with the job

opportunities in the company.

(1) (2) (3) (4)

(5)

3. Promotion goes to those who

most deserve it.

(1) (2) (3) (4)

(5)

- 42 -


5. I was given enough feedback on

my performance.

(1) (2) (3) (4)

(5)

6. I feel there is adequate

opportunity for me to move to a

better job within the company.

(1) (2) (3) (4)

(5)

7

.

I think there is some kind of

additional trainnig is provided to

me rather than job.

(1) (2) (3) (4)

(5)

8.

This company is helps in giving

me a broader carrier path (1) (2) (3) (4)

(5)

- 43 -


SUPERVISOR

1.

My immediate supervisor deals

with my problems fairly. (1) (2) (3) (4)

(5)

2. My supervisor helps me to

improve myself.

(1) (2) (3) (4)

(5)

3. My supervisor takes prompt and

fair corrective action on

employees who fail to perform

their work satisfactorily.

(1) (2) (3) (4)

(5)

4. My suoervisor establishes plans

and work objectives with me.

(1) (2) (3) (4)

(5)

- 44 -


5. My supervisor gives me clear

instructions.

(1) (2) (3) (4)

(5)

6. My supervisor is available when

I need advice.

(1) (2) (3) (4)

(5)

7. I feel free to talk openly and

honestly to my supervisor.

(1) (2) (3) (4)

(5)

8. My manager praises me when I

do a good job.

(1) (2) (3) (4)

(5)

- 45 -


9. My manager holds regular

meetings with my work groups.

(1) (2) (3) (4)

(5)

1

0.

Those meetings keep me

informed, give me information

and enable me to do a better

job.

(1) (2) (3) (4)

(5)

1

1.

My manager is effective in

making decisions.

(1) (2) (3) (4)

(5)

1

2.

My manager knows what is

going on in my work group.

(1) (2) (3) (4)

(5)

- 46 -


1

3.

My manager is doing a good job. (1) (2) (3) (4) (5)

1

4.

My manager (immediate

supervisor) trusts me.

(1) (2) (3) (4)

(5)

WORK GROUP

1. Work is fairly distributed in my

work group.

(1) (2) (3) (4)

(5)

- 47 -


2. I am satisfied with how

members of my work group

solve problems.

(1) (2) (3) (4)

(5)

3. My work group works well

together.

(1) (2) (3) (4)

(5)

4. I feel free to talk openly and

honestly with members of my

work group.

(1) (2) (3) (4)

(5)

5. The employees in my

department work well in a

(1) (2) (3) (4)

- 48 -


team. (5)

6. My department is well

organized for the work it does.

(1) (2) (3) (4)

(5)

7. My coworkers only moto is to

achive the company target

(1) (2) (3) (4)

(5)

8.

I receive co-operation from all

other departments.

(1) (2) (3) (4)

(5)

9.

My peers give me proper

feedback tome

(1) (2) (3) (4)

(5)

1

0.

My department is well known by

its teamwork

(1) (2) (3) (4)

(5)

- 49 -


EMPLOYEE BENEFIT

1. I am satisfied with the

company’s employee welfare

programs such as rewards,

incentives, food coupons,

insurance and health care, etc.

(1) (2) (3) (4)

(5)

I am satisfied with the (1) (2) (3) (4)

- 50 -


2. recreational activities provided

by the company, e.g. picnics

and annual dinner.

(5)


company’s people programs,

such as birthday

announcements, valuable

employee of the month,

bulletins and newsletter, etc.

(1) (2) (3) (4)

(5)

4.

I have an annual set of

performance standards. (1) (2) (3) (4)

(5)

5.

I am satisfied with the

refreshment facilities provided

(1) (2) (3) (4)

(5)

- 51 -


by the company.


company’s HR Policies.

(1) (2) (3) (4)

(5)

7. This company provides me

some family benefit plans.

(1) (2) (3) (4)

(5)

1: Give at least three suggestions to improve the work

environment in this company?

- 52 -


2: What are the three things that you feel needs to be

improved the most at company?

3: Suggestions you want to give the company as regard

health, entertainment.

a)

b)

c)

4: Any other suggestion you want to give :

- 53 -


Coral Health Care Pvt. Ltd. Employee

Satisfaction Survey

Survey details: NO. OF REPONDENTS -22

MONTHADMINISTERED –JUNE

2009

- 54 -


Levels of satisfaction

Strongly dissatisfied dissatisfied undecided satisfied

Strongly satisfied

DIMENSIONS

Company ( Overall satisfaction )

- 55 -


4.5% 14% 19% 36% 27%

1. company is concerned with the long term welfare of the

employess

9% 9% 32% 32% 19%

2.My company is one of the best company to work for

_ _ 9% 59% 32%

3.My company treats me farely

9% 9% 32% 32% 18.5%

Work ( overall )

9% 19% 19% 32% 27%

1. I have the material/equipment and tools I need to do my

job well

19% 12% 19% 36% 13%

2. I am getting enough relevant training for my present job.

5% 27% 27% 36% 5%

- 56 -


3. My manager recognizes and acknowledges my good

performance.

12% 18% 30% 35% 5%

Career and development (overall )

14% 19% 14% 32% 23%

1. I am satisfied with the job opportunities in the company.

5% 5% 18% 50% 22%

2. Additional training is also provided to me

23% 22% 13% 36% 5%

3. Promotion goes who most deserve it.

19% 19% 22% 27% 14%

Supervisor/ manager (overall)

14% 19% 14% 32% 23%

- 57 -


1. My supervisor takes prompt and fair corrective action on

employees who fail to perform their work satisfactorily.

5% 14% 32% 40% 9%

2. My manager holds regular meetings with my work

groups.

9% 32% 22% 28% 9%

Co- worker( overall )

5% 5% 9% 36% 41%

1. My coworkers only moto is to achive the company target

9% 11% 32% 28% 20%

2. I receive co-operation from all other departments

5% 14% 9% 45% 27%

Employee benefit (overall )

5% 19% 9% 50% 19%

- 58 -


1. I am satisfied with the recreational activities provided by

the company, e.g. picnics and annual dinner.

5% 41% 5% 36% 14%

2. I am satisfied with the refreshment facilities provided by

the company

9% 22% 19% 32% 18%

3.This company provides me some family benefit plans.

- 22% 5% 40% 33%

Coral Health Care Pvt. Ltd. Employee Satisfaction Dashboard

India beverage Solan plant

- 59 -


Areas to Watch

Lacuna Areas

Strength

Empoyee satisfaction index

Supervisor Deal with problem work group Decision making coperation Hold regular meeting proper feedback teamwork

Career & developmentWork employee benefit Refreshment facility Tools/ recreational facilities additional trainningMaterial welfare programme job opportunitiestraining

Five most favourable items

1. HR policies and welfare activities

- 60 -

company

safety & health Policies

Welfare


2. job opportunities in the company

3. employees are work as a team

4. family benefit programme

5. company is one of the best company to work for.

Five most unfavourable items

1. lack of proper training.

2. regular meetings are not conducted by the supervisor

3. refreshment facilities

4. tools and equipment

5. health and medical facilities

- 61 -


- 62 -


RESEARCH DESIGN AND DATA COLLECTION

Research Design : DESCRIPTIVE and OBJECTIVE

Method of Data Collection: SURVEY METHOD

Sources of Data : PRIMARY

Types of Questionnaire : STRUCTURED

Types of Question asked: CLOSED TYPE AS WELL AS

OPEN ENDED

METHOLOGY ADOPTED

This project on"Employee satisfaction" in Coral Health Care Pvt. Ltd.

- 63 -


Indias holding Pvt.Ltd.Solan H.P. was taken up for investigating and

getting knowledge about the various aspects of employee

satisfaction.

Mr. Kulvinder Kumar (HR Manager) guided me& I also discussed

various aspects of employee satisfaction with managers and other

personal relating to the assigned topic.

Data collection of this project is based on 8 weeks survey.Data

sources

comprise primary data.

A primary data sources include responses to questionnaire &

interviews Conducted with associates and operators.

How to increase employee satisfaction?

Do today’s employers take care about employee satisfaction level,

as workforce surplus country with poverty an critical problem. Basic

employment is not reachable, satisfaction is little faraway. The

change is very much visible employers today looking more quality

and skilled employees who can fulfill their work criteria, employment

is increasing slowly.

Let’s see how we can increase employee satisfaction:

• Provide a livable salary and benefits for your employees. If your

- 64 -


employee can't afford the cost of living on his or her salary, and if

there are no benefits, your turnover will be high. Avoid creating

expectations that will lead to disappointment.

• Provide a pleasant working environment to increase employee

satisfaction. Re-organize the physical work space so each employee

has sufficient and comfortable space to work in. Give each employee

access to a window or a pleasant view or pleasant surroundings.

• Respect and take a positive view of your employees. You hired

them; now have faith in them. Avoid assuming your employees are

reluctant to work or need constant supervision. Resist the

temptation to show indiscriminate distrust of your employees. The

reason? An employee who is viewed negatively will act negatively.

An employee who is viewed as responsible, talented, and an asset to

the company will be more likely to take responsibility, be

conscientious, and be loyal and an asset to the company or small

business.

• Reward your employees in small but tangible ways by giving

holiday bonuses, honoring birthdays, new hirings and departures,

and providing other employee perks.

- 65 -


• Launch team building activities for your small business. The level

of employee satisfaction in your company hinges largely on whether

or not your employees feel a part of the team.

• Whether you're a small business owner or owner or manager of a

large company, make an effort to be flexible with your employees.

Whenever possible, offer flexible scheduling, comp time, job sharing,

the chance to switch shifts, and other opportunities to help your

employees manage their work life and home life to their satisfaction.

SUGGESTIONS FOR CORAL

Employees are the greatest assess of an organisation. Therefore,

valuing their issues, thoughts and opinions can provide significant

insights to organizational performance and achieve its goals. It is an

investment which builds a sense of commitment and attachment of

the employees with the organisation. Also, a simple and cost-

effective of tool of knowing employee opinions can go a long way in

creating satisfied employees leading to satisfied customers and

ensuring long term success of the organisation.

• Provide a livable salary and benefits for your employees.

- 66 -


If your employee can't afford the cost of living on his or her

salary, and if there are no benefits, your turnover will be high.

Avoid creating expectations that will lead to disappointment.

• Provide a pleasant working environment to increase employee

satisfaction.

Re-organize the physical work space so each employee has

sufficient and comfortable space to work in.

Give each employee access to a window or a pleasant view or

pleasant surroundings.

• Respect and take a positive view of your employees. You hired

them; now have faith in them.

Avoid assuming your employees are reluctant to work or need

constant supervision.

Resist the temptation to show indiscriminate distrust of your

employees.

• Reward your employees in small but tangible ways by giving

holiday bonuses, honoring birthdays, new hiring and

departures, and providing other employee perks.

• Launch team building activities for your small business. The

level of employee satisfaction in your company hinges largely on

- 67 -


whether or not your employees feel a part of the team.

- 68 -


LIMITATIONS

- 69 -


The work-study has some limitations in itself. In the project survey

conducted by me, whatever is the methodology adopted the

following limitations were perceived.

1- Some times respondents of survey replied that they have no time.

2- The associates were busy every time,even sometime they said

they

don't have 10 minutes to fill the questionnaire.

3- Sometimes, it was found that the information given by the

ssociates

is not correct, they are biased when they fill up the questionnaire.

4- The respondents were reluctant to give the correct information

because of fear.

5-Sometimes the employee were depicting various things in orally

and were writing different things in questionnaire due to fear of job

- 70 -


security.

6- Some of the respondent asking for a questionnaire, which is being

filled by other person. This way they were trying to copying/

compare their own responses.

- 71 -


CONCLUSION

- 72 -


As i have got a great opportunity to associate myself with such

a great organisation,

it was a matter of pride for me. the Coral Health Care Pvt. Ltd.

is well known food and bevrage company worldwide and is also

known for its good services. I have learned a lot in the plant. my

Executive Mr. rajkumar rai has helped me a lot in making my

project report in well mannered way. my topic of project was

"EMPLOYEE SATIFACTION" in which i have to find out how much the

associates are happy with his work environment and his job.

At last i find out in some conditions they are satissfied and in some

they are dissatisfied

so in the lacuna areas the improvement is needed.i also find the

rules and regulation are properly followed and all the necessary

documents are maintained by the plant. Do today’s employers take

care about employee satisfaction level, as workforce surplus country

with poverty an critical problem. Basic employment is not reachable,

satisfaction is little faraway. The change is very much visible

employers today looking more quality and skilled employees who

- 73 -


can fulfill their work criteria, employment is increasing slowly.

- 74 -


THANKS JAINPUR FOR COMPLETING ME THIS PROJECT

- 75 -

employee satisfaction Level in Coral health care pvt. ltd

Documents

Transcript of employee satisfaction Level in Coral health care pvt. ltd