Employee Engagement: Stop Measuring and Start Doing
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Transcript of Employee Engagement: Stop Measuring and Start Doing
Employee EngagementStop Measuring and Start Doing
© 2016 Apollo Education Group. All rights reserved.
Alicia MandelChief Learning Officer and Vice President of Learning and Organizational Development Apollo Education Group
Moderator
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Join the Conversation: #ActivelyEngagedWithApollo
© 2016 Apollo Education Group. All rights reserved.
Improve engagement today
Sustain engagement over time
Foster employee skill-building and career development
Fuel an engagement-friendly learning culture
Target Takeaways
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#ActivelyEngagedWithApollo
Tips to:
© 2016 Apollo Education Group. All rights reserved.
Kami BondSenior Vice President of People and CultureCielo®
Karen BasileSenior Director, TalentTyco
Sue StephensonVice President, Community Footprints The Ritz-Carlton®
Panelists
4© 2016 Apollo Education Group. All rights reserved.
Stop Measuring, Start Doing
5© 2016 Apollo Education Group. All rights reserved.
@AliciaMandel
Source: Gallup, Status of the American Workplace, 2013.
Engagement Drives Business Outcomes
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High-engagement teams outperform low-engagement teams on key business metrics
22% higher
profitability
21% higher
productivity
10% higher
customer ratings
37% lower
absenteeism
25-65% lower turnover
© 2016 Apollo Education Group. All rights reserved.
2006
2005
2004
2003
2002
2001
2000
2015
2014
2013
2012
2011
2010
2009
18 56 26 2008 20 51 29
18 54 28
19 53 28
19 52 29
18 52 30
18.8 51.5 29.6
17.5 51 31
16.5 48 31.5
16 54 30
17 53 30
17 55 28
17 54 29
15 59 26
15 55 30
2007
actively disengaged not engaged engaged actively disengaged not engaged engaged
20 50 30
15 Years of Employee Engagement Metrics
Source: Gallup, 2015.
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2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
Actively disengaged Not engaged Engaged Actively disengaged Not engaged Engaged
© 2016 Apollo Education Group. All rights reserved.
Gallup Survey: Industry Standard
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Measures levels of engagement through 12-question survey
Engaged Not engaged Actively disengaged
Involved and committed, going
above the call of duty
Going through the motions, “sleepwalking,”
not passionate
Disruptive, undermining
organizational culture
© 2016 Apollo Education Group. All rights reserved.
Sources: Brookings Institution, 2014; Bersin by Deloitte, Global Human Capital Trends, 2014.
Engagement is Critical in Millennial Workforce
of workforce will be made up of Millennials by 2025
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75%of employers say engagement &
retention are critical
78%
© 2016 Apollo Education Group. All rights reserved.
Be proactive and future oriented
Listen first, then act
+ +
What Do We DO About It?
Focus on the drivers
10© 2016 Apollo Education Group. All rights reserved.
Change the Questions
1. How can I empower you to do your best every day?
2. How can I help you learn?
3. How can I encourage your development?
4. What can I do to make your opinions count?
5. How can I help make your job feel important?
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Replace retrospective, yes/no questions with proactive, open-ended questions.
Sample Questions
© 2016 Apollo Education Group. All rights reserved.
Answer
Vote
Results
Employees answer anonymously, ensuring feedback is authentic. Unlike a survey, they can answer as many times as they like. The more input, the better.
1
2
3
Tool for real-time employee input
© 2016 Apollo Education Group. All rights reserved. 12
Questions for Alicia
? Submit questions using Chat
13
#ActivelyEngagedWithApollo
Career DevelopmentKami Bond, Senior Vice President of People and Culture Cielo®
LearningKaren BasileSenior Director, Talent Tyco
Skill DevelopmentSue Stephenson, Vice President Community Footprints The Ritz-Carlton®
Panelist Case Studies: Key Engagement Drivers
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Skills-Based Volunteering Boosts Engagement
© 2016 Apollo Education Group. All rights reserved.
The Ritz-Carlton® Case Study
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@SueOStephenson
Skills-based volunteering 16
Providing opportunities for employees to share their skills externally
• Engagement• Retention• Skill development• Professional development• Personal growth
Skills-Based Volunteering Drives…
© 2016 Apollo Education Group. All rights reserved. 17
Succeed Through Service18
Mentoring program in 90 Ritz-Carlton hotels worldwide
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Serve With Purpose
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Serve With Purpose
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Serve With Purpose
Engage. Retain. Develop.
Millennials are engaged when given opportunities to make a difference
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Aligning volunteer impact with the UN’s Sustainable Development Goals
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Questions for Sue
? Submit questions using Chat
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#ActivelyEngagedWithApollo
Enhancing Engagement Through Learning
Tyco Case Study
© 2016 Apollo Education Group. All rights reserved. 25
6 Principles of High-Engagement Learning
1. Connect it to the business
2. Support the learners
3. Blend and Balance
4. Make it social
5. Personalize it
6. Make it fun
Tyco’s Growth & Innovation System#1 Connect it to the
Business
Tyco University Strategy
Tyco University aligned to 4 key priorities
Sales Capability & Excellence
Growth & Innovation
Leadership Development
Change Leadership
#2 Support the Learners
Learning Drives Engagement & Innovation
36 Innovation Workshop
Leaders trained globally
Design Thinker / Innovation Workshops
Innovator’sAccelerator
online learning course
Innovation Overview 2-hour
workshop to enable readiness
Experiential learning helps employees collaborate to innovate
#3 Blend and Balance
Accelerator Course Experience™
An innovative, award-winning approach: making learning fun, engaging and effective.
Developed for Apollo Education Group by IDEO, a leading international design and innovation firm.
Example: Innovator’s Accelerator™Turnkey course created with 3 of the world’s foremost experts on innovation.
#6 Make it Fun#5 Personalize It #4 Make it Social
Results at Tyco
Course completion rate: 100%
Duration of student engagement with content and other participants: All 7 weeks
Average Impact Score: 587
Average Skills Tracker Score: >70% of maximum
Net Promoter Score for Cohort: 80
2822242929
Questions for Karen
? Submit questions using Chat
33
#ActivelyEngagedWithApollo
Career Development in an Engagement Culture
© 2016 Apollo Education Group. All rights reserved. 34
Cielo® Case Study
© 2016 Apollo Education Group. All rights reserved. 35
When you have a great culture,
engaged employees invest
discretionary effort in innovation
and delight your customers.
36WE BECOME YOU™
HITOP
37WE BECOME YOU™
HighGround Employee Engagement Platform
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People
Data
Employee expectations are changing
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Performance Reviews
Continuous Feedback
ServiceAwards
Real-time Recognition
AnnualSurveys
PulseSurveys
CascadingGoals
AgileGoals
Complicated Software
ConsumerFeel
40WE BECOME YOU™
© 2016 Apollo Education Group. All rights reserved.41
Start Doing!
Invest in relevant employee development
Provide training that helps employees be more impactful in their jobs
Boost employee capabilities, which boosts performance, recognition and value
Empower employees to be problem solvers
Questions for Kami
? Submit questions using Chat
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#ActivelyEngagedWithApollo
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Training
Degrees
Courses
Innovative Learning & Development
Capabilities
Global Learning
Knowledge
Talent Management
Expertise
Empowering Working Learners
Join the conversation: #ActivelyEngagedWithApollo
Visit Apollo.edu/APD
Thank you!
Access the webinar for 90 days using emailed link (provided in 48 hours)
Share the link with colleagues and social media groups
Contact us at Apollo.edu/ContactAPD
Stay Connected
© 2016 Apollo Education Group. All rights reserved. 44
Visit InnovatorsAccelerator.com
Thank you!
© 2016 Apollo Education Group. All rights reserved. 45
Thank You!