Are You Saying What I Think You Are Saying? Effective Communication
Employee Engagement - More than just saying Thanks!
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Transcript of Employee Engagement - More than just saying Thanks!
What does Engaged mean for you ?
• Examples:
• Engaged customer services delights customer at 10am the same at 5pm
• Salesperson works just as hard on Friday as on Monday morning
• Fewer accidents, more productive
• Your organisation
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What it means for other companies
• Most engaged companies had 5 times higher total shareholders return
• Engaged companies have 6% higher net profit margins
• B&Q (DIY) gained £70million a year in increased sales through engaged employees
• Where did you last experience consistently engaged employees? Why where they engaged?
How can you achieve the same?
• Quick survey (Survey monkey, Zoomerang)
• Use Likert-scale (Strongly Disagree, Disagree, Neutral, Agree, Strongly Agree)
• 7 key questions….
7 Key Questions to ask people…
• I am extremely satisfied working at XXXX
• I rarely think about finding a new job in a different company
• I would recommend XXXX to my friends as a great place to work
• There is frequent 2 way communication at XXXX
• XXXXX provides me with sufficient opportunities for learning and development
• I feel appreciated at work
• I am confident that XXXX has a bright future
What your results mean
• Above 4 very good
• Between 3.5 and 4.0 good
• Below 3.5 bad
What to do next: Share the Results!
• I am extremely satisfied working at XXXX = X.X
• I rarely think about finding a new job in a different company = X.X
• I would recommend XXXX to my friends as a great place to work = X.X
• There is frequent 2 way communication at XXXX = X.X
• XXXXX provides me with sufficient opportunities for learning and development = X.X
• I feel appreciated at work = X.X
• I am confident that XXXX has a bright future = X.X
Facilitate Discussion• What do you think about our scores?
• Which questions/scores are standing out to you?
• Are you surprised at low/high the score is on a particular question?
• What are some ideas that could improve question X?
Start a Recognition programme
• Employees need to feel recognised
• Say Thanks! - You can never overdo this one!
• Praise employees to others
• Buy lunch!
Timetable
• Survey
• Analyse results
• Share and discuss
• Establish a pattern of Thanks
How People helps with Thanks
• Encourages employees to engage each other by sending Thanks
• Notifies each employee with a nice personalised email
• Allow other employees to see Thanks, generating Recognition for the person receiving it
• Each Thanks results in personal and team skill endorsements that can be used in different circumstances - brighten a bad day, performance discussions, company awards
15 Ways to Say Thanks
Helpful Creative Expert Knowledgeable Hardworker
Cust Champ Problem Solver Efficient Strategiest Cost Cutter
Revenue Gen Add Your Own Personal Dev Ambassador Team Player
Badges Carry Skills
Helpful For helping others Team:!Helpfulness!Collaboration!Teaching!!!Personal:!Adaptability
Creative For adding a twist of creativity to the workplace
Team:!Results!!!Personal:!Creativity!Initiative!Expertise!Problem solving
Expert For letting true area-expertise shine through
Team:!Results!!Personal:!Expertise!Problem solving
Endorsements/Skills
Knowledgeable For demonstrating true knowledge
Team:!Teaching!Communication!!Personal:!Expertise!Problem solving
Hard Worker For putting in 110% Team:!Motivation!!Personal:!Adaptability!Determination!Passsion
Customer Champion For providing great customer service… with a smile!
Team:!Communication!Helpfulness!!Personal:!Customer relations
Endorsements/Skills
Problem Solver For getting to the bottom of something tough
Team:!Results!!Personal:!Creativity!Expertise!Problem solving
Efficient For completing tasks well, quickly
Team:!Results!!Personal:!Productivity
Strategist For improving processes or operations
Team:!Leadership!Teaching!!Personal:!Creativity!Vision
Endorsements/Skills
Cost Cutter For making smart financial decisions
Team:!Leadership!!Personal:!Decisiveness!Initiative
Revenue Generator For bringing in record-breaking sales volume
Team:!Results!!Personal:!Initiative!Vision
Personal Developer For improving personal skills!
Team:!Motivation!!Personal:!Determination!Initiative
Endorsements/Skills
Team Player For adding value to the team
Team:!Collaboration!Communication!Team building!!Personal:!Initiative!Adaptability
Ambassador For representing the company in a good light
Team:!Mentorship!Leadership!Collaboration!!Personal:!Vision!Customer relations
Endorsements/Skills