Employee Data Collection Training. Core Competencies Sustainable competitive advantages Not...
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Transcript of Employee Data Collection Training. Core Competencies Sustainable competitive advantages Not...
Employee Data Collection Training
Core Competencies
Sustainable competitive advantages Not material items Core competencies are processes
Core Competencies
Alter with time Competencies must evolve Competencies carve a niche
Key performance indicators
Measures progress toward goals KPI is different for each company % of packages delivered Revenue from return customers
Key performance indicators
Must be a crucial part of success Goals may change KPI may change
Supply chain management
Overseeing all stages Manage flow of information A complete network
Supply chain management
Obtain goods or services Accomplish goals Smooth transition
Control chart
Establish statistical control limits Monitor performance and quality Illustrate efficiency
Control chart
Number of Standard Deviations Larger deviations (z=3.00) Illustrates the need for alterations
Statistical process control
Identify issues Make corrections Preventative measure
Statistical process control
Ensures quality and efficiency Variability occurs Crucial for correcting potential problems
Reference
Mentzer, J.T. et. al. (2001): Defining Supply Chain Management, in: Journal of Business Logistics, Vol. 22, No. 2, 2001, pp. 1–25
Reh, J. F. (2010). Key performance indicators. Retrieved ------------ from http://management.about.com/cs/generalmanagement/a/keyperfin dic.htm
Russell, R. S., & Taylor, B. W. (2009). Operations Management: Creating Value Along the Supply Chain (6th ed.). Hoboken, NJ: John Wiley & Sons.