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8Employee and Organizat ional Development

What’s InsideServiceS ProvidedBenefits ReviewsCareer Development CoursesCareer Development FundCommunication CertificationComputer CoursesCustomer Service CoursesE-Learning CoursesIRIS CoursesLeadership & Development CoursesLunch & Learn SeriesMediation & Conflict CoursesUT Leaders Lighting the WayPart 1 CertificationPart 2 Certification

SeminarsToastmastersTraining Advisory GroupVolunteer Training PartnersWriting Courses

comPuter courSeSAccess 2003 Level 1, 2, & 3Acrobat 8.0 Level 1 & 2Dreamweaver CS3 Level 1 & 2Excel 2003 Level 1, 2, & 3Facing Word FearlesslyIllustrator CS3Mail MergePhotoshop CS3 Level 1 & 2PowerPoint 2003 Level 1 & 2Publisher 2003Superchicken: Windows XPWord 2003 Level 1, 2, & 3

SPRING 2008

Sitting left to right: Karen Windham, Selene Moser, Tammy Berry ,Sharon Marshall, and Jennifer Scagnelli, Standing left to right: Laurie Rober-son, Kimberly Galyon, Ralph Moles, and Valuri Reid. Not pictured: Kristin England, Mary Linda Hearon, Juvy Melton and Lisa Ann Murray

1st Annual Part 2 Graduation ceremony September 14, 2007, was a terrific day for UT employees who had completed the Leading at UT: Part 2 Certification. A breakfast was held in the UT Conference Center Building to honor these participants, all of whom received certificates of completion. One highlight was a lively panel discussion featuring Herb Byrd, Chris Cimino, Les Matthews, Marva Rudolph, and Izetta Slade.

Part 2 Certification is designed for UT employees who are in supervisory or managerial roles. The certi-fication takes approximately two years to complete with 20 classes being required. Among the required course are Building Conflict Management Skills, Compensation Practices, Employment Practices, Fiscal Policies and Budgeting and Accounting Overview, HR Practices, Improving Employee Conduct, Internal Controls Overview, and Legal Aspects of Management and Supervision. Electives are in areas of Technical Processes and Compliance Training, Employee and Team Development, Organizational Development, and Personal and Professional Development. Congratulations to these leaders! If you have questions about the certification, you may phone Linda Francisco at 974-8361. Enrollment is automatic when participants attend the required course: Leading at UT.

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Implemented in January 2005, HR 128 is the policy which states that it is strongly suggested that university employees earn at least 32 hours of job and career-related training per calendar year. Employees can achieve their 32 hours each year by attending classes taken through Employee & Organizational Development, which include training classes, computer courses, IRIS classes and professional de-velopment seminars; e-learning classes offered by EOD & OIT; outside classes, seminars and conferences; and specialized departmental training.

All approved training hours are logged into the Training & Event Management module located in the University’s IRIS system. These training hours include any of the training opportunities listed above. This is the official training transcript that also includes additional training credit classes an employee has taken.

Listed below are commonly asked questions regarding an employee’s training history:

Q1: How do i check my training history in iriS?A: Within your department, the departmental specialist, who should be familiar with IRIS, is the person who has the authority to retrieve

your training history.

Q2: How do i know who my departmental specialist is?A: In most cases, the person who processes the time entry for the department is identified as the departmental specialist.

Q3: if i am the departmental specialist, how do i check the training history for a single employee within my department?A: There is a transaction in IRIS (Human Resources > Training & Event Management > Information Systems > Reports > Attendances

> S_PH9_46000431 – Attendee’s Training History) you can execute to access the training history for an individual employee in your department at his or her request. Once you open the transaction, you can find detailed instructions on how to use this transaction by clicking on ‘Help’ from the top-bar menu and selecting ‘IRIS Help’ from the drop-down menu. In a separate window, you should select the first detailed list of instructions titled, Attendee’s Training History.

Q4: if i am the departmental specialist, how do i generate a departmental report to check the training history for all employees at one time within my department?A: Using the same path in Question 3 to access the transaction, you can find detailed instructions on how to generate this report by

clicking on ‘Help’ from the top-bar menu and selecting ‘IRIS Help’ from the drop-down menu. In a separate window, you should select the second detailed list of instructions titled, Attendee’s Training History for Multiple Employees.

If you have questions, please contact Employee & Organizational Development at (865) 974-6657.

how’s your HR 128?

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reGiStrAtioNThere are two ways to register for courses: call our office at (865) 974-6657, or register online at http://uthr.admin.tennessee.edu/tandd. You may also register in person during our regular office hours, noted at right.

LocAtioN oF cLASSeSTraining classes are held in the UT Conference Center Building, 600 Henley Street, Rooms 218 or 238, unless otherwise noted. Computer courses are held in Room 219. To get to these locations, you may take the trolley, which runs from 7 a.m. to 5 p.m., or park in the UT Parking garage on the corner of Clinch and Locust Streets (view map online at http://uthr.admin.utk.edu/tandd/default.html). If you park in the garage, please bring your ticket with you so that it can be validated. Parking is free unless otherwise noted.

cHArGeS/cANceLLAtioNSCharges are sometimes made to cover costs of materials, speakers, facilities, or equipment. All computer courses cost $75 (unless otherwise indicated), are taught on Dell PCs, and are approved for CPS re-certification. Fees for computer courses and seminars will be charged directly to the de-partments through electronic billing. The entire fee will be charged for class cancellations made less than five working days before the program. Departments are welcome to send substitutes. Make-up classes are not allowed.

remiNderSWe will make every attempt to contact you with reminders two to three days before classes. However, a reminder is only a courtesy; it is not a confirmation of your registration. Once you call and register, please consider yourself committed to the class and note our policy for cancellations. If you are un-able to attend, please notify us as soon as possible so those on waiting lists may be notified.

the basicsthe university of tennessee employee & organizational

development

Suite 220, UT Conference Center Building

600 Henley Street

Knoxville, TN 37996-4125

Phone: (865) 974-6657

Fax: (865) 974-9715

http://uthr.admin.tennessee.edu/tandd

employee & organizational development Staff

Linda Francisco

Shannon Bruce

Julie Monday

Stefani Mundy

Angela McLemore

Johanna Owenby

Brian Roe

Tomi Rogers

Mary Ann Venable

our missionEmployee & Organizational

Development serves the University of Tennessee by providing faculty and staff with opportunities for

growth in their careers. We promote a community that embraces lifelong learning and respect for individual differences, celebrates competence and extraordinary accomplishments,

and enhances the quality of work life.

office HoursMonday-Friday:

8:00 a.m. to 5:00 p.m. Employee & Organizational Development observes the

university’s holiday and administrative closing schedule.

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Name ________________________________________________________________________

Department ___________________________________________________________________

Address ______________________________________________________________________

Phone # ______________________________________________________________________

Cost Center/WBS Element __________________________________________________________

Course Title ___________________________________________________________________

Course # _____________________________________________________________________

Fax to (865) 974-9715, or mail to Employee & Organizational Development, Suite 220, 600 Henley St, Knoxville, TN 37996

Course Registration Form

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AdvANced coNNectioNSOne bad service experience can have an enormously negative impact on our effectiveness and on the university’s reputation. How many service horror stories have you heard or perhaps experienced? Advanced Connections provides the means to take the first steps toward becom-ing a service-oriented organization. Enroll with your staff in this free program. If you have ten or more employees, we will come to you. To set up a class on site, contact Linda Francisco, (865) 974-8361.

BeNeFitS revieWSDepartments may request in-house benefits reviews. This program includes in-depth information regarding retirement, insurance, tax deferred annuities, and many other benefits available to employees. For more information, contact Benefits and Retirement Services, (865) 974-4341.

e-LeArNiNG courSeSComputer-based training (CBT) is a series of interactive courses offered on the internet that can be tailored to the individual’s needs. Many of the e-learning classes can be substituted for training courses that fall within Employee & Organiza-tional Development’s certification programs. To be eligible to use CBT, you must be a UT faculty or staff member. To register, email Bruce Delaney at bdelaney@utk.edu, and ask for the e-class substitution.

LuNcH & LeArN SeSSioNSThe Lunch & Learn series is de-signed to provide additional learning opportunities for busy faculty and staff. This series provides a central location for offering concentrated information on various topics. The sessions are informative yet casual enough for you to enjoy your lunch while learning. To register, call (865) 974-6657.

mediAtioN ServiceSProblems in communicating are common in most organizations. The mediation process has proven to be an effective means to resolve conflict. We offer confidential media-tion services. These services include consultation, facilitation, mediation training, and formal mediation. For more information, contact Linda Francisco, (865) 974-8361.

PerFormANce coNSuLtiNG ServiceSAt times, either departmental or individual performance fails to meet the mark, and it is difficult to ascertain the root cause for the performance problem. We provide services from consulting and coun-seling to training and planning, that will identify needs and offer options to address those needs. Follow-up to assess the plan’s effectiveness is included. For more information, contact Linda Francisco, (865) 974-8361.

ProFeSSioNAL deveLoPmeNt ProGrAmSThe University of Tennessee encour-ages faculty and staff to take advantage of professional develop-ment programs. These programs are designed to empower and enlighten employees who work at all levels in the university. Each class is guaran-teed to be a rewarding experience. As an employee of the University of Tennessee, you have the opportu-nity to take a minimum of 32 hours of classes per year, according to HR128. Our classes may also be of-fered on-site in your department. For further information on how to bring training to you, call (865) 974-6657.

recertiFicAtioN For cPS & cAPTraining classes noted by the CPS symbol and all computer classes will count one point for each hour spent in class toward recertification. Certificates will be given on request.

SPeciALiZed dePArtmeNtAL trAiNiNG & retreAtSLet us plan your next staff develop-ment retreat or on-site training! We will meet with you to identify needs, prepare activities, and guide all the arrangements to assist in provid-ing continuing staff development for your department. Contact Linda Francisco, (865) 974-8361, for more information.

StrAteGic PLANNiNG ServiceSDoes your department have a vision and mission? Do they connect to your strategic plan? If you don’t have a strategic plan in place, you may want to avail yourself of our stra-tegic planning facilitation services. A strategic plan is essential to your department’s success. Contact Tomi Rogers, (865) 974-0807, for more information.

trAiNiNG AdviSorY GrouPThe Training Advisory Group (TAG) is a system-wide organization that meets biannually to discuss training needs at the campus/unit levels and to pri-oritize training. Meetings are generally held in April and October in Knoxville. Contact Linda Francisco, (865) 974-8361, for more information.

voLuNteer trAiNiNG PArtNerSVolunteer Training Partners consists of a group of faculty and staff who are interested in promoting training and development for those who work at the university. If you are inter-ested in becoming a VTP, contact Linda Francisco, (865) 974-8361.

training services

Specialized training is available on a departmental basis! Call (865) 974-6657 for details!

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career developmentCareer Development Expo

communication certificationIntroduction to Communication (Prerequisite)Building a Team: Teambuilding at Its BestBuilding Conflict Management SkillsBusiness Communications for EverydayCommunicate Like You Mean it: Developing AssertivenessCommunicating with Credibility and DiplomacyCommunication Skills for SupervisorsCreating a Respectful WorkplaceDelegation SkillsDelivering Effective RecognitionEffective Presentation SkillsEmotional IntelligenceGiving and Receiving FeedbackHow to Shine at MeetingsListening SkillsLunch & Learn: Managing & Motivating Student WorkersMaking Meetings WorkManaging Across GenerationsMemo Writing and Business Letter WritingMyers-Briggs Type IndicatorNon-Verbal Communication in the WorkplacePreventing Sexual HarassmentUnderstanding Some of the Most Common “Hidden” Disabilities”Working With Individuals Who Have Sensory Disabilities

computer Skills coursesAccess 2003 Level 1, 2, & 3Acrobat 8.0 Level 1 & 2Dreamweaver CS3 Level 1 & 2Excel 2003 Level 1, 2, & 3Facing Word FearlesslyIllustrator CS3Mail MergePhotoShop CS3 Level 1 & 2PowerPoint 2003 Level 1 & 2Publisher 2003Superchicken: Windows XPWord 2003 Level 1, 2, & 3

customer ServiceCustomer Service for Supervisors

e-Learning coursesBehavioral InterviewingBusiness Grammar EssentialsBusiness Writing EssentialsDealing with Conflict in the WorkplaceDealing with Organizational ChangeDelegation SkillsDelivering Successful PresentationsEffective Listening Skills

Ethics in BusinessInterpersonal Communication Skills for BusinessManaging & Working with Difficult PeopleManaging Diversity & InclusivenessManaging Others Through ChangeMaking Teams Work: Capitalizing on ConflictMoving into a Management RoleProblem-Solving and Decision-Making for BusinessSexual HarassmentThe Successful FacilitatorWorking More Effectively—Taking Control of Your Time

iriS coursesApprovalsBasic Reporting for FundsBasic Reporting for WBS ElementsCash DepositsDocument TrackingEffort Certification ReportsFunds ReservationsHuman Resources TransactionsInternal OrdersInternal TransfersInvoicesIRIS OverviewPayroll EncumbrancesProcurement CardsPurchasing & Asset ManagementTime EntryTravel

Lunch & Learn SessionsBuilding a Budget On An Average IncomeCar Buying 101 Don’t Be a Victim!Home Buying 101Identifying and Determining the Need for Elder CareInvesting in IRAs and US SavingsBondsKeeping it Clean: Talking to Family and Friends about Alcohol & DrugsLong Term Care-Helping Protect Your Nest EggPersonal SafetyPlanning for Financial Security: Investment PlanningProtecting Yourself against Identity TheftRetirement Strategies: The Importance of Having a WillSecure Your Future: Retirement Strategies for WomenSmart TripsWhat Banks & Mortgage Companies Don’t Want You to KnowWhat You Need to Know About Annuities

Part 1 certificationIntroduction to Supervision (Prerequisite)Communication Skills for SupervisorsConquering Workplace NegativityCreating a Respectful WorkplaceDealing with ChangeDecision-Making SkillsDelegation Skills

Listening SkillsMaking Meetings WorkMyers-Briggs Type IndicatorTime Management

Part 2 certificationLeading at UT (Prerequisite)Building Conflict Management SkillsCompensation PracticesEmployment PracticesEnvironmental Health & Safety ComplianceFiscal Policies and Budgeting & Accounting OverviewHR PracticesImproving Employee ConductInternal Controls OverviewLegal Aspects of Supervision & ManagementManaging Across GenerationsMediation Skill BuildingPerformance ReviewPreventing Sexual HarassmentPurchasing & Bidding ProceduresSupervising a Diverse Work Environment IStrategic Planning IStrategic Planning IIWorkers’ Compensation

electives for Part 2 certificationBehavioral InterviewingBuilding a Team: Teambuilding at Its BestCareer Development for StaffCommunicating with Credibility & DiplomacyCustomer Service for SupervisorsDealing with Employee Leave IssuesDelivering Effective RecognitionEthical Challenges in the WorkplaceLeading ChangeMotivation and Retention of EmployeesOrganizational CultureResearch ComplianceRisk ManagementSupervising a Diverse Work Environment II

WritingMemo & Business Letter WritingWriting Effectively

curriculum The training and computer courses listed below are organized into topics to help meet indi-vidual and departmental planning needs. Employees and their supervisors can work together to develop training plans that support the mutual goals of the employee and the department.

course symbols listed below are used throughout training Pages:

Part 1

New course

Part 2

e-learning substitution

cPS/cAP recertification class

communication

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communication certification

Frequently Asked Questions:What do i need to do in order to obtain the certification?To complete this certification, a participant must take 32 hours of training classes includ-ing one required course, Introduction to Communication.

How do i “sign up” for the certification?When you take the first required course, “Introduction to Communication,” you are automat-ically enrolled in the certification.

is there a time limit on completing the certification?No. You may take courses to build your certification for as long as you like.

What if i took some of these classes previously?Employee and Organizational Development will accept classes within the Communication curriculum beginning September 2004. Courses taken before that time cannot be applied to the certification.

Will these classes count for Hr128?Absolutely! The University of Tennessee strongly suggests that each employee take 32 hours of professional development training per year, and classes under the Communication Certification are applied toward HR128.

can i take any of these classes online?Yes. Several classes can be earned through an e-substitution.

What happens when i “graduate”?Once per year, Employee and Organizational Development staff will generate certificates of completion for those who finish the program. The certificate will be sent to you through departmental mail.

Whom do i call for more information?Call Brian Roe at 974-8492, or email broe1@tennessee.edu.

Effective communication skills are vital to the success and growth of every employee of the University of Tennessee. The ability to communicate clearly and effectively with faculty, colleagues, and other university customers is required for today’s diverse working environment. In response to campuses’ requests, Employee and Organizational Development is excited to be offering a Communication Certification that will teach participants how to communicate effectively. This certification is available to all employees.

Focusing on both written and oral communication, the course offerings build a solid foundation for productive teamwork and essential clear communication skills. To complete this certification, a participant must take 32 hours of training classes including one required course, Introduction to Communication. Classes taken after September 2004 can be applied to this certification.

Available courses:Introduction to Communication (Prerequisite)

Building a Team: Teambuilding at Its Best

Building Conflict Management Skills *

Business Communications for Everyday

Communicate Like You Meant It: Developing Assertiveness

Communicating with Credibility and Diplomacy

Communication Skills for Supervisors *

Creating a Respectful Workplace

Delegation Skills *

Delivering Effective Recognition

Effective Presentation Skills *

Emotional Intelligence

Giving and Receiving Feedback

How to Shine at Meetings

Listening Skills *

Lunch & Learn: Managing and Motivating Student Workers

Making Meetings Work

Managing Across Generations

Memo Writing and Business Letter Writing

Myers-Briggs Type Indicator

Nonverbal Communication in the Workplace

Preventing Sexual Harassment *

Punctuation Basics*

Understanding Some of the Most Common “Hidden” Disabilities

Working With Individuals Who Have Sensory Disabilities

Writing Effectively *

*Denotes e-class substitutions.

Throughout Training Pages, these classes are denoted with a Communication Certification Star.

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communication certification part 1 certificationWith the university’s increased commit-ment to training and developing employees, Employee and Orga-

nizational Development implemented certifications. According to results from the Employee Satisfaction Survey, Training Advisory Group, and focus group meetings, we targeted supervisory training as our particular emphasis.

The supervisory training plan has four components with each designated for a specific group of employees.

PART 1: Part 1 is planned for those staff members who desire to become supervisors. The training focuses on self knowledge, communication skills, and supervisory responsibilities. Part 1 consists of 32 hours of training to receive certification.

PART 2: Part 2 training is designed for supervisors and managers, both new to the organization and those who hold a supervisory or managerial posi-tion. Training is delivered during a two-year period with certification being achieved after 68 hours of training. The Part 2 training includes core require-ments, technical processes and compliance training, employee and team development, organizational development, and personal and professional development.

An on-line tool kit is available for supervisors. The tool kit will consist of a call list; newsletter for supervisors; job aids for performance review, creating a po-sition, filling a job, interviewing skills, and completing the PDQ; links to person-nel and fiscal policies and procedures; links to a supervisory online magazine; and training curriculum. Frequently asked questions (FAQ’s) are posted.

A supervisory conversation circle for Part 2 participants is being established. For those who desire to be part of the group, Employee and Organizational Development will establish the time and place for the conversation circle to convene.

PART 3: Managerial seminars are targeted for experienced managers and su-pervisors and are conducted at various locations throughout the state. These seminars will include specific topics of interest to this group. The seminar topic is Stephen Covey’s Seven Habits Highly Effective People.

PART 4: Leadership training is the fourth part and consists of two compo-nents: faculty leadership for new and newly appointed deans, department heads, and associate and assistant deans and department heads. These programs will be held twice each year at various locations.

The second component of Part 4 will involve one-day workshops and seminars for graduates of the Leadership Institute. These day-long programs will bring graduates together to address challenges in the workplace and to renew their leadership skills.

SuPerviSorY reSPoNSiBiLitieS Introduction to Supervision (Prerequisite)* 3 hrs Creating a Respectful Workplace 3 hrs Delegation Skills* 3 hrs Making Meetings Work 3 hrs

commuNicAtioN SkiLLS Communication Skills for Supervisors* 3 hrs Conquering Workplace Negativity* 3 hrs Listening Skills* 3 hrs

SeLF kNoWLedGe Dealing with Change* 3 hrsDecision-Making Skills* 3 hrs Myers-Briggs Type Indicator 3 hrs Time Management* 2 hrs

total 32 hours

part 1 curriculumPart 1 is planned for those staff members who are inter-ested in supervision. The training focuses on self knowledge, communication skills, and supervisory responsibilities. This part consists of 32 hours of training to reach certification. Participants start the certification process by taking the initial class: Introduction to Supervision.

*Denotes e-class substitutions.

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part 2 certificationPart 2 training is designed for supervisors and managers, both new to the organization and those who hold a supervisory or managerial position. Training is delivered during a two-year period with certifica-tion being achieved after 68 hours of training. The Part 2 training includes core requirements, technical processes and compliance training, employee and team development, organizational development, and personal and professional development. Participants start the certification process by taking the initial

class of Leading at UT. The Panel Discussion: Current Issues & Trends in Supervision will be held at graduation of the Part 2 Certification. Please note: This level of certification is for current UT managers only.

Leading at UT (Prerequisite) 3 hrsBuilding Conflict Management Skills* 3 hrsCompensation Practices 3 hrsEmployment Practices 2 hrsEnvironmental Health & Safety Compliance 2 hrsFiscal Policies and Budgeting & Accounting Overview 3 hrsHR Practices 3 hrsImproving Employee Conduct 3 hrsInternal Controls Overview 2 hrsLegal Aspects of Management & Supervision 3 hrs

Mediation Skill Building 2 hrsPanel Discussion: Current Issues & Trends in Supervision 2 hrsPerformance Review 3 hrsPreventing Sexual Harassment* 3 hrsPurchasing & Bidding Procedures 2 hrsStrategic Planning I 3 hrsStrategic Planning II 3 hrsSupervising a Diverse Work Environment I* 3 hrsUT Search Procedures 2 hrsWorkers’ Compensation 3 hrs

core requirements:

part 2 curriculumThe following outlines the electives for fulfilling the requirements for Part 2 Certification. You must take at least one course from each of the competency areas.

*Denotes e-class substitutions.

electives: i. technical Processes & compliance training Behavioral Interviewing* 3 hrs IRIS Approvals 3 hrs IRIS Overview 3 hrs Research Compliance 3 hrs Risk Management 3 hrs

ii. employee & team development Building a Team: Teambuilding at Its Best 3 hrs Career Development for Staff 3 hrs Delivering Effective Recognition 3 hrs Dealing with Employee Leave Issues 3 hrs Managing Across Generations 3 hrs Motivation and Retention of Employees 3 hrs Supervising a Diverse Work Environment II 3 hrs

iii. organizational developmentLeading Change* 3 hrsOrganizational Culture 3 hrs

iv. Personal & Professional developmentCommunicating with Credibility & Diplomacy 3 hrsCustomer Service Skills for Supervisors 3 hrsEthical Challenges in the Workplace* 3 hrs

total training time:53 hours of required courses15 hours of elective courses68 hours to achieve certification

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part 2 certification training classesjanuarydirect coStiNG Facilitator: Gail White January 10, 1:30-4:30 Section 50055665 238 conferencecenterBuilding This course provides guidance in de-termining costs that may be directly charged to Federal sponsored proj-ects. The discussion will include a description of circumstances where it may be appropriate to directly charge expenses which are normally included in the F&A rate.

PerFormANce revieWFacilitator: therese Leadbetter January 11, 8:30-11:30 Section 50051278 Shiloh room, university centerFormal performance reviews should be done annually. Come to this session to see how to conduct ef-fective reviews. You will be able to participate in activities developed to provide a painless review process.

LuNcH & LeArN: doN’t Be A victim!Facilitator: ut Federal credit union StaffJanuary 15, 12:00-1:00 Section 50055667 237 university centerEvery year more than 500,000 consumers are victims of identity theft. Don’t be one of them! UT Federal Credit Union will conduct a brown bag session to help you avoid becoming a victim of identity theft. It’s up to you to protect your own identity.

mAkiNG meetiNGS WorkFacilitator: Brian roe January 17, 9:00-12:00 Section 50055668 238 conferencecenterBuildingE-Learning Substitution: The Suc-cessful Facilitator (31 hrs.)

Effective facilitation of a meeting is key to being an effective supervisor. Leading meetings requires planning, skills, and knowledge. Participants in this program will engage in exercises that will help develop facilitation skills and techniques to outmaneuver meeting stoppers.

LeAdiNG At ut Facilitator: Linda Francisco January 18, 8:30-11:30 Section 50055669 238 conferencecenterBuilding Prerequisite to Part 2 Certification

The prerequisite class of Part 2, Leading at UT, provides an overview of the importance of leadership skills at UT. This session involves a discussion of key leadership responsibilities and delineates the ways in which leaders are crucial to the university’s success. This class is designed for those already in supervisory or leadership positions.

PreveNtiNG WorkPLAce vioLeNceFacilitator:ut Police department January 23, 9:00-11:00 Section 50055670238 conference center BuildingInformation regarding the esca-lating problem of violence in the workplace will be explored. Topics include identification of traits and characteristics of potentially violent individuals, prevention, and avoid-ance strategies.

creAtiNG A reSPectFuL WorkPLAceFacilitator: tomi rogers January 24, 8:30-11:30 Section 50055671 238 conferencecenterBuildingRespect is a basic component of a positive work climate. This session will offer practical strategies for creating respectful relationships with co-workers by identifying: (1) essential elements of respect in the workplace; (2) causes of disrespect-ful behavior in the workplace; and (3) pitfalls to developing respectful relationships in the workplace.

iNtroductioN to SuPerviSioNFacilitator: Stefani mundy January 29, 9:00-12:00 Section 50055730238 conference center BuildingPrerequisite to Part 1 Certification

E-Learning Substitution: Moving Into a Management Role (19 hrs.)

This three-hour course introduces participants to the UT Leaders Lighting the Way: Part 1 Certifica-tion. It is intended for those who are aspiring to be supervisors and will give information to guide them to that goal. When one becomes a supervisor, work and responsibilities change. In this session, participants will examine the different roles and challenges of the supervisor.

Hr PrActiceSFacilitator: Alan chesney January 30, 8:30, 11:30 Section 50055731238conference centerBuildingLearning a little about many things can be scary, but in this case a little bit may be all you need to steer

your employees on the right road. This training course will provide managers a broad overview of the university’s critical policies and procedures.

FEBruary

WorkerS’ comPeNSAtioN Facilitator: Susan Bevelhimer February 5, 9:00-12:00 Section 50055732 238 conferencecenterBuilding Do you know what to do if you or your employee is injured on the job? This session will concentrate on basic information about how the state Workers’ Compensation system works at UT. If you’ve ever been confused by the paperwork and procedures involved in an on-the-job injury or illness, Workers Compen-sation benefits, or Family Medical Leave, this class is for you.

coNQueriNG WorkPLAce NeGAtivitYFacilitator: therese Leadbetter February 6, 8:30-11:30 Section 50055733 238 conferencecenterBuildingE-Learning Substitution: Managing and Working with Difficult People (12.5 hrs.)

Are you challenged by a negative co-worker or stuck in a negative work environment? An office or department can overcome negativ-ity with some attitude adjustment skills. This class will focus on the power of a positive attitude in the workplace and identify some techniques to assist with conquering workplace negativity.

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training classes

memo & BuSiNeSS Letter WritiNG Facilitator: Brian roe February 7, 9:00-11:00 Section 50055708 238 conferencecenterBuildingDetailed, specific, and direct are three essential elements of effective memo and business letter writing. There is an art to providing just the right amount of information not to overwhelm the recipients with use-less details or leave them fishing for additional information. Register to learn the basic techniques and se-crets for efficient business writing.

coSt trANSFerS ANd cLoSeout Facilitator: Gail WhiteFebruary 7, 1:30-4:30 Section 50055709 238 conferencecenterBuilding This course examines the recent UT fiscal policy regarding cost transfers on sponsored projects, including timeliness and supporting docu-mentation requirements on federal projects.

LiSteNiNG SkiLLS Facilitator: Brian roe February 12, 9:00-12:00Section 50055710 238conferencecenterBuilding E-Learning Substitution: Effective Listening Skills (14 hrs.)

Effective listening is a skill that can be learned. Participants in this session will identify three different listening styles and will discuss ways to maximize their own listening skills. Several activities demonstrat-ing effective listening will be used.

emotioNAL iNteLLiGeNceFacilitator: Stefani mundyFebruary 13, 9:00-12:00 Section 50055711 238 conferencecenterBuildingIn High-IQ professions, what distinguishes the individuals who rise to the top from those who don’t? Research indicates that IQ accounts for as little as 20% of the differ-ence between star performers and ordinary employees. This workshop will explore why the remaining 80% is emotional intelligence. Each par-ticipant will examine the components of emotional intelligence, look at his/her own emotional intelligence, and then devise a strategy to increase emotional intelligence. The session is based on the theories of Daniel Goleman and others.

LuNcH & LeArN: ProtectiNG YourSeLF AGAiNSt ideNtitY tHeFtFacilitators: daniel Waters,Financial consultant & Jerry moore February 13, 11:30-1:00 Section 50055719 218 conferencecenterBuilding This session will discuss (1) long term care- your actual risk, cost, and potential impact; (2) long term care insurance- what is it, what do plans cover, what do policies cost, and is it right for you? (3) group plans, including a review of the current group plan offered for UT employ-ees; (4) alternatives to long term care insurance; and (5) the role of Medicare and Medicaid in long term cares planning. This presentation is designed to be informational- no product pushing.

Lunch will be provided. Register today to reserve your space in the class!

SuPerviSiNG A diverSe Work eNviroNmeNtPArt iFacilitator: Lennisa mostella February 15, 8:30-11:30 Section 50055720 218 conferencecenterBuilding E-Learning Substitution: Managing Diversity & Inclusiveness (26 hrs.)

Participants in this interactive workshop will focus on elevating their cultural awareness and explore ways to promote an inclusive, sup-portive, and welcoming environment. The primary focus will be on defining diversity beyond race and gender. Workshop members will engage in activities to identify their cultural norms that influence effect meet-ings, work expectations, and daily communication. Their leadership style as it relates to diversity man-agement, engage in an interactive culture tour, and discuss experiences that elevate their understanding of the many ways we are alike, value the many ways we are different, and appreciate the strength we can find in our diversity.

LuNcH & LeArN: iNveStiNG iN irAS ANd uS SAviNGS BoNdSFacilitator: ut Federal creditunionFebruary 19, 12:00-1:00,Section 50055721 237 university center Individual Retirement Accounts offer a great savings potential and tax advantage. Learn the different types of IRA’s available and benefits of each. And, find out why you should invest in US Savings Bonds?

iNvoice PoLicY & ProceSSiNGFacilitators: cindy Stockdale & Janet West February 19, 1:30-4:30 Section 50055723 238 conferencecenterBuilding

This class will cover invoice policies and the processing of invoices and other payments. Entry of invoices into IRIS will not be covered. How-ever, a few tips and tricks will be offered.

BuSiNeSS commuNicAtioNS For everYdAYFacilitator: therese Leadbetter February 20, 8:30-11:30 Section 50055722 238 conferencecenterBuilding Would you like to be more effective in communicating with students, faculty and staff? This seminar examines tips and techniques you can use to make the impression you want. Examples include listening skills, non-verbal communication, and public speaking. We’ll identify factors which make communication clear or confusing; considerate or inconsiderate; and efficient and/or effective using tools like email, status reports, and the telephone.

emPLoYmeNt PrActiceSFacilitator: tony GivensFebruary 21, 9:00-11:00 Section 50055725 238 conferencecenterBuilding This program covers Employment policies and procedures in Section 100 of Human Resources Policies, including employee categories and designations, the employment of minors, and the process for hiring non-exempt and exempt staff. The session will also cover internal and departmental searches, personnel requisition forms, and exempt and non-exempt search processes.

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training classes training classesLuNcH & LeArN: PerSoNAL SAFetYFacilitator: ut Police departmentFebruary 21, 12:00-1:00 Section 50055726 218 conferencecenterBuildingRealistic safety tips for everyday living will be discussed.

LuNcH & LeArN: keePiNG it cLeAN: tALkiNG to FAmiLY ANd FrieNdS ABout ALcoHoL ANd druGSFacilitator: magellan Health Services February 26, 11:30-1:00 Section 50055727 238 conferencecenterBuildingWhen it comes to drugs and alcohol, most of us have more questions than answers. If people are concerned, they will want answers to these questions: What are the warning signs of a problem? What are the dangers if I do nothing? Am I helping or harming if I talk to my family member, friend, or co-worker about my concerns? What if it is a teen-ager? Are there preventative steps a parent can take? How can I get help?

comPeNSAtioN PrActiceSFacilitator: mike HerbstrittFebruary 27, 8:30-11:30 Section 50055754 238 conferencecenterBuildingThis program will cover the overall objectives of UT’s salary administra-tive program, the difference between exempt and non-exempt positions, position description questionnaires, and position evaluations.

eFFective PreSeNtAtioN SkiLLSFacilitator: Suzy PrentissFebruary 28, 9:00-12:00 Section 50055758 238 conferencecenterBuildingE-Learning Substitution: Delivering Successful Presentations (14.5 hrs.)

Having a fabulous idea, proposal, or project is only half of the battle. Effectively presenting that project is the other. Learn how to present your topic in an audience-friendly way by effectively communicating your points. Organization and a clear outline are essential to an effective presentation. Simple skills and tricks of the trade can make the difference. Register to learn more.

LuNcH & LeArN: Secure Your Future: retiremeNt StrAteGieS For WomeNFacilitator: Andrew c. craft, cFP, vALic Financial Advisors, inc.February 28, 11:30-1:00 Section 50055763 218 conferencecenterBuildingThis class focuses on overcoming the financial hurdles specific to women as they plan to invest for the future. The seminar empha-sizes the importance of having a personal plan, a sound strategy, and a consistent approach to saving. It provides information to help women of all ages accumulate the money they’ll need for a financially secure retirement. Topics include:

• Retirement challenges

• Cost of retirement

• Sources of retirement income

• Investment considerations

• Cost of procrastination

• Financial facts .

Lunch will be provided. Register today to reserve your space in the class.

iNtroductioN to commuNicAtioNFacilitator: Brian roeFebruary 29, 9:00-11:00 Section 50055769 238 conferencecenterBuildingThis two-hour course introduces participants to the communications certification. You must complete this class before taking other courses in the communication certification. Those who attend will discuss a communications model, develop analytical skills for determining the appropriate response in spoken/written situations, and assess their own style.

MarCHiNterNAtioNAL emPLoYeeS ANd viSitorS-uNiverSitY ANd GoverNmeNt PAPerWork PArt i Facilitator: Wendy Syermarch 3, 6, & 7, 1:30-4:30 Section 50055772 218 conferencecenterBuildingThis first part of a two-part program is intended for departmental accounting personnel and others who process paperwork related to international visitors and employees. Part one will focus on the I-9 form and employment eligibility, covering different types of immigration status used for international students and scholars. This part is appropriate for any department with international employees or for any person involved in the hiring process. Participants may register for either session or both. For more information about session topics, please call Wendy Syer at 974–3177.

mANAGiNG AcroSS GeNerAtioNSFacilitator: Stefani mundymarch 4, 9:00-12:00 Section 50055775 238 conferencecenterBuildingToday’s workforce covers four generations, each having different motivations and expectations. This session explores values and charac-teristics of the Boomers, Generation Xers, Generation Y, and the Netters and provides strategies to motivate and manage each generation of employees.

eNviroNmeNtAL HeALtH ANd SAFetY comPLiANceFacilitator: chuck Paynemarch 5, 9:00-11:00 Section 50055776 218 conferencecenterBuildingThis session provides an overview of the established program to protect the environmental health and safety of the university community. Topics to be discussed include UT’s re-sponsibility, the responsibility of all employees, services available from the Department of Environmental Health and Safety Services (EHSS), supervisors’ safety responsibilities, supervisors’ safety logistics respon-sibilities, and improving the safety culture at UT.

LuNcH & LeArN: WHAt You Need to kNoW ABout ANNuitieSFacilitator: daniel Waters, Finan-cial consultantmarch 5, 11:30-1:00 Section 50055778 238 conferencecenterBuildingAnnuities are one of the largest sell-ing products in the financial world,

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training classesand odds are, someone has tried to sell one to you. This session will talk about the different types of annui-ties, including fixed and variable an-nuities. Annuity payout options will be discussed, including annuitization options and systematic withdrawals. The advantages and disadvantages of each type of product and payout option will be covered. Employees with 403B plans should especially consider attending (many 403B plans are annuity contracts). This presentation is designed to be infor-mational- no product pushing.

Lunch will be provided. Register today to reserve your space in the class.

mYerS-BriGGS tYPe iNdicAtorFacilitator: Linda Franciscomarch 6, 8:30-11:30 Section 50055779 238 conferencecenterBuildingMyers-Briggs helps participants identify their personality types. Once personality types are identi-fied, participants will learn how to gain greater understanding of self and others to create personal and professional effectiveness.

PerFormANce revieWFacilitator: therese Leadbettermarch 7, 8:30-11:30 Section 50055780 238 conferencecenterBuildingFormal performance reviews should be done annually. Come to this session to see how to conduct ef-fective reviews. You will be able to participate in activities developed to provide a painless review process.

iNterNAtioNAL emPLoYeeS ANd viSitorS-uNiverSitY ANd GoverNmeNt PAPerWork PArt ii Facilitator: Wendy Syermarch 10, 12 & 13, 1:30-4:30 Section 50055781 218 conferencecenterBuildingThe second part of a two-part program, this section is mainly intended for departments who invite or hire visiting scholars, research-ers, and faculty who are not U.S. Citizens or Permanent Residents. We will review forms used to initiate visa applications, including the J-1 request form and H-1B request forms. Some information will also be provided about U.S. tax laws for international employees, Social Security number applications, and other obstacles encountered by international scholars. Participants may register for either session or both. For more information about session topics, please call Wendy Syer at 974–3177.

imProviNG emPLoYee coNductFacilitators: mike Herbstritt and Alan chesneymarch 11, 8:30-11:30 Section 50055783 238 conferencecenterBuildingThis program helps participants im-prove skills in gathering interviews, analyzing discipline problems, and preparing warning notices. Time will be allotted for discussion.

deLeGAtioN SkiLLSFacilitator: tomi rogersmarch 12, 8:30-11:30 Section 50055784 238 conferencecenterBuildingE-Learning Substitution: Delegation Skills (10 hrs.)

Anyone in a supervisory position faces the delegation dilemma regularly. This session will help supervisors, or those interested in becoming supervisors, learn to think of delegation as a helpful tool rather than an ongoing problem. Activi-ties, exercises, and discussion will be used to teach participants what to delegate, how to delegate, and techniques for deciding to whom the work should be delegated.

coSt SHAriNGFacilitator: Gail Whitemarch 13, 1:30-4:30 Section 50055785 238 conferencecenterBuildingUT has recently implemented a fiscal policy for cost sharing on sponsored projects. This course examines types of cost sharing, allowable cost sharing expenditures, and preferred methods of accounting for cost shar-ing in IRIS.

commuNicAte Like You meAN it: deveLoPiNG ASSertiveNeSSFacilitator: eod Staffmarch 14, 8:30-11:30 Section 50055786 238 conferencecenterBuildingStand up and speak out! Learn how to communicate confidently with co-workers and state what you mean clearly. No longer will you be second-guessed or questioned. Be certain your message gets across and register for this class.

PdQ ANd YouFacilitator: martie Gleasonmarch 18, 9:00-11:00 Section 50055787 238 conferencecenterBuildingThis course is designed for any em-ployee who would like to understand the connection between the PDQ and position evaluation. This informa-

tional session serves as guidance for the completing of the PDQ.

LuNcH & LeArN: Home BuYiNG 101Facilitator: ut Federal credit unionmarch 18, 12:00-1:00 Section 50055788 237 university centerLearn what you need to know to purchase your first home. Knowing the facts before you begin can save you time and money.

LuNcH & LeArN: WHAt BANkS & mortAGe comPANieS doN’t WANt You to kNoWFacilitator: Andy Johnson,Primerica: A member of citigroupmarch 19, 11:30-1:00 Section 50055790 238 conferencecenterBuildingEver wonder what mortgage companies don’t want you to know, this class will tell you! You will learn what an equity line of credit really is. You will learn how to beat the rule of 50/25. You will also learn how to identify the right questions to ask when borrowing money. You will also learn how to set goals and what it will take to achieve them!

Lunch will be provided. Register today to reserve your space in the class.

mAkiNG meetiNGS WorkFacilitator: Brian roemarch 20, 9:00-12:00 Section 50055791 238 conferencecenterBuildingE-Learning Substitution: The Successful Facilitator (31 hrs.) Effective facilitation of a meeting is key to being an effective supervisor. Leading meetings requires planning,

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training classes training classesskills, and knowledge. Participants in this program will engage in exercises that will help develop facilitation skills and techniques to outmaneuver meeting stoppers.

LuNcH & LeArN: ideNtiFYiNG ANd determiNiNG tHe Need For eLder cAreFacilitator: magellan Health Servicesmarch 25, 11:30-1:00 Section 50055793 238 conferencecenterBuildingGiven the rapid growth of the elderly population, we are all likely at some point in time to find ourselves the caregiver to an elderly parent or relative. In fact, we may be more likely to spend more years caring for an aging relative than we did caring for a child. Concerns about caring for aging parents/relatives can affect both work and family life. In this training, participants acquire the kind of information they need to make informed decisions about elder care. The topic of growing old in America is examined: what it means, what it costs, and what options are available. A comprehensive set of handouts can help them speak knowledgeably to elder care profes-sionals and make good decisions.

BuiLdiNG A teAm: teAmBuiLdiNG At itS BeStFacilitator: tomi rogersmarch 26, 8:30-11:30 Section 50055794 238 conferencecenterBuildingE-Learning Substitution: Making Teams Work: Capitalizing on Conflict (16 hrs.)

Everyone talks about teamwork, and nearly every unit wishes for more. Supervisors find quickly that teamwork isn’t something that just

happens by itself. This session will offer strategies and methods for supervisors to assess the current level of teamwork in their units, to target an optimum level of team-work, and to encourage and increase specific teamwork behaviors among employees.

rAPe AGGreSSioN deFeNSe (rAd)Facilitator: ut Police departmentmarch 26, 27 & 28, 12:30-4:30 Section 50055795 ut Police departmentThe nationally recognized standard in women’s self defense programs, RAD offers realistic and hands-on training in a comfortable training environment. This class provides educational information and basic physical skills.

This class will take place in the community room at the UT Police Department.

Note: This class is for women only.

Please wear athletic shoes and comfortable clothes.

SuPerviSiNG A diverSe Work eNviroNmeNt iiFacilitator: Lennisa mostella march 27, 8:30-11:30 Section 50055796 218 conferencecenterBuildingPrerequisite: Supervising a Diverse Work Environment I

This session is designed to introduce race/ethnic differences in workplace communication behaviors, expecta-tions, and cultural norms as they pertain to daily work interactions. Participants will learn different cultural views concerning the concept of time, staff meetings, and work expectations. Workshop members will learn how gen-eral cultural differences vary when compared to mainstream culture.

Learners will gain insight into ways Native Americans, Asian Americans, African Americans and Hispanic/Latino Americans communicate with coworkers, supervisors and leaders may work to improve workforce communication, performance, and productivity.

deciSioN mAkiNG SkiLLSFacilitator: therese Leadbettermarch 28, 8:30-11:30 Section 50055797 238 conferencecenterBuildingE-Learning Substitution: Problem-Solving and Decision-Making for Business (18 hrs.)

University employees, especially supervisors, are faced with many decisions during the course of a typical workday. Whether they involve hiring, performance improvement, approving time off, or rearranging office furniture, these decisions may be challenging. This program will provide participants with guidelines for making the best choice in a given situation.

aPrIL

iNterNAL coNtroLS overvieWFacilitator: mark Paganelli April 1, 9:00-11:00 Section 50055799 238 conferencecenterBuildingEveryone at the university has some responsibility for our internal control structure. This course is designed to assist administrators, faculty, and staff to effectively discharge their responsibilities by understand-ing and applying internal control concepts. This is accomplished by reviewing the components of internal controls, class exercises, and case studies of actual events at the university.

LuNcH & LeArN: LoNG term cAre- HeLPiNG Protect Your NeSt eGGFacilitator: daniel Waters,Financial consultantApril 2, 11:30-1:00 Section 50055801 218 conferencecenterBuildingThis session will discuss (1) long term care- your actual risk, cost, and potential impact; (2) long term care insurance- what is it, what do plans cover, what do policies cost, and is it right for you? (3) group plans, including a review of the current group plan offered for UT employ-ees; (4) alternatives to long term care insurance; and (5) the role of Medicare and Medicaid in long term cares planning. This presentation is designed to be informational- no product pushing.

Lunch will be provided. Register today to reserve your space in the class!

cAreer deveLoPmeNt For StAFFFacilitator: Brian roeApril 3, 9:00-12:00 Section 50055802 238 conferencecenterBuildingOne of the most important respon-sibilities of a supervisor is to assist and support career growth in staff. Professional development and goal setting are essential for effective results. This program will focus on the supervisor’s role in the process of career development for staff, including options offered throughout the university and community.

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training classesPreveNtiNG WorkPLAce vioLeNceFacilitator: ut Police department April 3, 9:00-11:00 Section 50055803 218 conferencecenterBuildingInformation regarding the esca-lating problem of violence in the workplace will be explored. Topics include identification of traits and characteristics of potentially violent individuals, prevention, and avoid-ance strategies.

WHAt’S Your LeAderSHiP StYLe?Facilitator: Linda Francisco April 4, 8:30-11:30 Section 50055804 238 conferencecenterBuildingParticipants will define leadership styles, take an inventory to assess their own leadership styles, and apply what they discover to real-life situations. With this information, they will be able to make deliberate choices about the most effective way to lead in different situations.

mANAGiNG muLtiPLe ProJectSFacilitator: Stefani mundyApril 4, 9:00-12:00 Section 50055985218 conferencecenterBuildingHandling several projects can seem like running a race in many direc-tions! At the starting lineup, can you envision the finish line? Do you have the mindset to get there? This course shows participants how to identify major priorities and create a written priority plan. Learning effective ways to leap the hurdles of 1) procrastination, 2) multiple disruptions, and 3) mental stress will set you strides ahead. Join the team as we map a course in multiple project management.

NoNverBAL commuNicAtioN iN tHe WorkPLAceFacilitator: rochelle NelsonApril 8, 8:30-11:30 Section 50055805 238 conferencecenterBuilding10%, 30%, 50%. What percentage of communication is the spoken word? You may be surprised. A majority of communication is non-verbal. That includes your posture, eye movement, and hand gestures. Learn how to control your non-verbal communication and to interpret what others are saying with theirs.

LeGAL ASPectS oF mANAGemeNt & SuPerviSioNFacilitator: mike FitzgeraldApril 9, 8:30-11:30 Section 50055806 Shiloh room, university center managers face rules and proce-dures of ever-increasing com-plexity. this program will provide guidance in the consideration and application of state and federal laws and university policies and procedures as they pertain to university employees. regulations to be discussed will include FmLA, AdA, disciplinary procedures, discrimination procedures, sexual harassment policies and more. LuNcH & LeArN: SmArt triPSFacilitator: Smart trips StaffApril 10, 12:00-1:00 Section 50055808 218 conferencecenterBuildingTrying to figure out how you are going to get to work during the upcoming I-40 construction closure? Smart Trips can help employees find ways to get to work that saves money, reduces stress, and lessens that much dreaded traffic conges-tion. Bring your lunch and come

learn about the Smart Trips program. All attendees will have a chance to win a gift card.

AdvANced toPicS & SuBcoN-trAct moNitoriNGFacilitator: Gail WhiteApril 10, 1:30-4:30 Section 50055809 238 conferencecenterBuildingThis course includes program income, federal expanded authority on sponsored projects, and subcon-tract monitoring. UT has recently implemented new fiscal policies for identification, accounting, and reporting program income, and for subcontract monitoring on spon-sored projects. This course includes comparisons of subcontractors and vendors providing professional services. Federal requirements for monitoring subcontractor perfor-mance are also discussed.

BeHAviorAL iNtervieWiNGFacilitator: tony GivensApril 11, 8:30-11:30 Section 50055810 238 conferencecenterBuildingE-Learning Substitution: Behavioral Interviewing (17 hrs.)

Have you ever made a poor hiring decision? Are you concerned with the legal aspects of interviewing applicants? Are you unsure what to ask to gain substantive information on which to base hiring decisions? If you interview applicants, this class is a must for you. Issues such as interview format, applicant testing, ADA issues, and working with HR-Employment in making your hiring decisions will be covered.

WorkiNG WitH iNdividuALS WHo HAve SeNSorY diSABiLitieSFacilitator: teressa GregoryApril 11, 8:30-11:30 Section 50055811 218 conferencecenterBuildingAnyone who would like to work better with individuals with sensory dis-abilities, such as hearing, speech, or visual disabilities will benefit from this seminar. Topics include effective methods of communication, courte-sies, responsibilities, and liabilities when accommodating the needs of people with these disabilities.

commuNicAtioN SkiLLS For SuPerviSorSFacilitator: Suzy PrentissApril 15, 9:00-12:00 Section 50055813 238 conferencecenterBuildingE-Learning Substitution: Interper-sonal Communication Skills for Business (30 hrs.)

More than other employees, supervisors must possess the best of communication skills to be successful. Topics covered will include methods for encouraging upward communication, listening skills, techniques for disseminating information, strategies for delivering unpopular messages, guidelines for common supervisor/employee meet-ings, delivering effective feedback, and approaches to maintaining high morale.

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training classes training classesLuNcH & LeArN: BuiLdiNG A BudGet oN AN AverAGe iNcomeFacilitator: ut Federal credit unionApril 15, 12:00-1:00 Section 50055814 237 university center“Budget” can be such a dirty word for many people. Learn how to compile a “Spending Plan” to meet your personal needs.

time mANAGemeNtFacilitator: Stefani mundyApril 17, 9:00-11:30 Section 50055822 238 conferencecenterBuildingE-Learning Substitution: Working More Effectively – Taking Control of Your Time (14.5 hrs.)

We all have the same number of hours in the day, but why is it that some people seem to have more? If we could all learn to “eat our frogs,” we may have more time to do the fun and important things in life. This session will provide tips and techniques for managing your time, prioritizing, and getting the most out of every day. Also, four styles of time management will be discussed to help employees work more effec-tively with each other.

deLiveriNG eFFective recoGNitioN Facilitator: eod StaffApril 17, 9:00-12:00 Section 50055823 218 conferencecenterBuildingDelivering effective recognition is not a skill that comes easily. How does a supervisor acknowledge an employee’s accomplishments fairly and consistently? How can we be sure the message will be received as

it was intended? Participants in this session will identify five key factors in delivering employee recognition and learn ways to improve their skills. Three common types of em-ployee recognition will be presented, including meaningful ways to pres-ent awards.

LeAdiNG At utFacilitator: Linda Francisco April 18, 8:30-11:30 Section 50055824 238 conferencecenterBuildingPrerequisite to Part 2 Certification

The prerequisite class of Part 2, Leading at UT, provides an overview of the importance of leadership skills at UT. This session involves a discussion of key leadership responsibilities and delineates the ways in which leaders are crucial to the university’s success. This class is designed for those already in supervisory or leadership positions.

GiviNG ANd receiviNG FeedBAckFacilitator: Brian roeApril 18, 9:00-12:00 Section 50055825 218 conferencecenterBuildingAnyone who faces the challenge of having a difficult conversation, such as giving or receiving a critical performance review, confronting disrespectful behavior, or receiving constructive criticism, will benefit from this course. By exposing the preconceptions about the criti-cal conversation, the session will provide tips on how to raise difficult topics, manage emotions, and con-duct productive conversations about difficult issues.

commuNicAtiNG WitH crediBiLitY & diPLomAcYFacilitator: therese Leadbetter April 22, 8:30-11:30 Section 50055826 238 conferencecenterBuildingAre you ready to stand out in the crowd by advancing your credibility and confidence? Interacting with others using poise and polish will transform communication conflicts into opportunities for cooperation and success. Participants in this course will explore methods of com-municating with tact and honesty.

LuNcH & LeArN: PLANNiNG For FiNANciAL SecuritY - iNveStmeNt PLANNiNG Facilitator: Andrew c. craft, cFP, vALic Financial Advisors, inc.April 23, 11:30-1:00 Section 50055827 218 conferencecenterBuildingThis session reviews specific ideas on how to invest in order to achieve specific financial goals. It starts with simple concepts and progresses into more sophisticated investment strategies, including:

• Investment types

• Time horizon

• Risk tolerance

• Diversification

• Asset allocation

Lunch will be provided.

Register today to reserve your space in the class.

ProFeSSioNAL deveLoPmeNt coNFereNce For WomeNcoSt: $95April 24, 7:45-4:30Section 500558544th Floor, conference center Building

Employee & Organizational Development presents this all-day conference full of exciting topics and speakers. This conference is designed to provide tools to enhance professional and personal lives. The $95 conference fee covers workshop materials, breakfast, lunch, breaks, and parking.

riSk mANAGemeNtFacilitator: Judy mcGheeApril 25, 8:30-11:30 Section 50055855 238 conferencecenterBuildingThis session will provide a basic overview of risk management. Do you know what to do if you are involved in an automobile accident while driving either a university vehicle or your personal vehicle or a rental vehicle while on university busi-ness? Do you know who “volunteers/friends” of the university are and how to register them with the state? Do you know how university property is insured? Do you know how to as-sist a visitor to the campus who has fallen or been injured? This course will concentrate on the paperwork and procedures involved in risk man-agement and insurance issues.

FiScAL PoLicieS & Proce-dureS ANd BudGetiNG & AccouNtiNG overvieWFacilitator: chris ciminoApril 30, 8:30-11:30 Section 50055856 238 conferencecenterBuildingMany UT supervisors are familiar with our personnel policies governing leave, benefits, and compensa-tion. But, the fiscal policies, which guide our use of money, often remain somewhat of a mystery. Attend this course to learn how our fiscal policies are originated, why

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training classeswe have certain policies, and what issues cause the most confusion for employees. This class also provides participants an overview of budget (the university’s plan for spending) and an overview of accounting (what the university actually spent). The budget overview will include the funding sources, the external budget process, and the internal budget process. The accounting overview will help participants understand the basic accounting concepts and the accounting reporting process.

May

PreveNtiNG SexuAL HArASSmeNtFacilitator: marva rudolphmay 2, 8:30-11:30 Section 50055857238 conferencecenterBuildingE-Learning Substitution: Sexual Harassment (6 hrs.)

This class assists participants in determining what constitutes sexual harassment in the workplace and outlines the steps involved to prevent sexual harassment.

orGANiZAtioNAL cuLtureFacilitator: tomi rogersmay 6, 9:00-12:00 Section 50055858238 conferencecenterBuildingAll organizations have a defining culture or DNA, a set of descrip-tions, nuances, and attributes that designate what is acceptable and what is not; what is valued and what is ignored. Effective leaders actively shape the organizational culture working within its boundaries rather than fighting against it. Participants will identify key characteristics of their existing cultures and learn

techniques for creating a culture conducive to overall success.

iNtroductioN to SuPerviSioNFacilitator: Stefani mundymay 8, 9:00-12:00 Section 50055859238 conferencecenterBuildingPrerequisite to Part 1 Certification

E-Learning Substitution: Moving Into a Management Role (19 hrs.)

This three-hour course introduces participants to the UT Leaders Lighting the Way: Part 1 Certifica-tion. It is intended for those who are aspiring to be supervisors and will give information to guide them to that goal. When one becomes a supervisor, work and responsibilities change. In this session, participants will examine the different roles and challenges of the supervisor.

motivAtioN & reteNtioN oF emPLoYeeSFacilitator: eod Staffmay 9, 8:30-11:30 Section 50055860218 conferencecenterBuildingThis course summarizes current research on employee retention, de-scribes data from the UT Employee Satisfaction Survey, and offers specific suggestions on how to keep your best employees. Participants will learn how to conduct retention interviews. Case studies will be used to highlight learning concepts.

deALiNG WitH emPLoYee LeAve iSSueSFacilitator: mike Herbstrittmay 13, 8:30-11:30 Section 50055862238 conferencecenterBuildingThis course describes the various types of leave available to university employees. Legitimate uses of leave and abuse of leave will be discussed. Finally, methods to deal with leave abuse situations will be covered.

LuNcH & LeArN: cAr BuYiNG 101Facilitator: ut Federal creditunionmay 13, 12:00-1:00 Section 50055863237 university centerIn the market for a new or used car? UT Federal Credit Union will host an informational brown-bag session to answer the tough questions that come with purchasing a new or used automobile.

A Credit Union loan officer will cover points such as:

• Educating you on the variety of automobiles available

• Selecting the right vehicle for your needs and interests

• Obtaining financing

• Negotiating a reasonable price

• Closing the deal and taking delivery

FrAud PreveNtioN ANd detectioN iN HiGHer educAtioNFacilitator: Brian Browningmay 14, 9:00-12:00 Section 50055864238 conferencecenterBuildingEvery day the media report on large fraud cases that have caught the private sector by surprise. However,

it is rare to learn about occupational fraud occurring in higher education environment. The facts are that it does occur. This course will provide the attendee an understanding of fraud, the types of fraud most common in higher education, how they occur, and how to recognize or prevent these acts in your depart-ment.

PurcHASiNG & BiddiNG ProcedureSFacilitator: Sharon mountmay 15, 9:00-11:00 Section 50055865221 university centerThis course covers all aspects on how to purchase supplies, equip-ment, and services for your depart-ment. General purchasing policies, bid requirements along with types of requisitions, orders, and contracts are just a few things shared in this bi-annual class.

deALiNG WitH cHANGeFacilitator: Stefani mundymay 15, 9:00-12:00 Section 50055866218 conferencecenterBuildingE-Learning Substitution: Dealing with Organizational Change (10.5 hrs.)

Do you wish that everything would just get back to normal? Do you know there are proven techniques to assist you in dealing effectively with change? This three-hour session explores these techniques, which apply to work and home, and will discuss why change management is a skill valued by organizations.

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training classes training classes

LeAdiNG cHANGeFacilitator: therese Leadbettermay 21, 8:30-11:30 Section 50055868 218 conferencecenterBuildingE-Learning Substitution: Managing Others Through Change (8 hrs.)

Change doesn’t simply “happen.” People make it happen! To be an effective supervisor, it’s important to take a strong role in leading changes rather than simply coping with the change brought about by others. Participants in this workshop will discuss techniques for change management, learn what employees need from their supervi-sors during times of change, and practice leadership skills essential to implementing change. Topics will include communication strategies, motivation, overcoming doubt and fear, and planning for the future.

LuNcH & LeArN: retiremeNt StrAteGieS: tHe imPortANce oF HAviNG A WiLLFacilitator: Andy Johnson, Primamericamay 21, 11:30-1:00 Section 50055870 238 conferencecenterBuildingThis class will help you understand how mutual funds work, what are IRAs, Roth IRAs, and Variable An-nuities. You will also learn about different types of funds and the importance of a diversified port-folio. You will learn also about the importance of having a will, power of attorney, and living wills.

cuStomer Service SkiLLS For SuPerviSorSFacilitator: eod Staffmay 22, 9:00-12:00 Section 50055871 218 conferencecenterBuildingCustomer relations’ responsibilities are usually quite clear for those front-line employees who greet the public and answer the phone. But what about the customer relations role of the supervisor? This course, designed for supervisors at any level, will cover ways to solve cus-tomer relations problems, guidelines for setting standards, techniques for supporting front-line employees, and the importance of leading by example.

BuiLdiNG coNFLict mANAGemeNt SkiLLSFacilitator: Stefani mundymay 28, 9:00-12:00 Section 50055867 238 conferencecenterBuildingE-Learning Substitution: Dealing with Conflict in the Workplace (18.5 hrs.)

Conflict occurs whenever we try to get our needs met and someone or something interferes. The good news is that we can improve our ability to manage conflict. Based on Thomas-Kilmann’s conflict manage-ment studies, you will be introduced to different conflict management styles, including your own, and you will learn an effective conflict management model.

iNtroductioN to commuNicAtioNFacilitator: Brian roemay 23, 9;00-11:00 Section 50055872 238 conferencecenterBuildingThis two-hour course introduces participants to the communications certification. You must complete this class before taking other courses in the communication certification. Those who attend will discuss a communications model, develop analytical skills for determining the appropriate response in spoken/written situations, and assess their own style.

cAreer deveLoPmeNt exPocoordinator: Brian roemay 29, 8:00-12:00 Section 50055873 4th Floor, conference center BuildingThis half-day seminar is designed to help employees learn more about developing their careers and career planning. Registration is free. Space is limited, so be sure to register early. Watch for more information later this spring!

StreSS mANAGemeNtFacilitator: tee ezellmay 30, 9:00-11:00 Section 50055874Are you stressed from work or home situations? Attend this workshop to look at alternative ways of coping with stress. We will identify your per-sonal source of stress and current coping mechanisms. Participants will learn alternatives for breaking the stress cycle and practice effec-tive relaxation techniques.

uPcomiNG SemiNArS iN 2008

oFFice ProFeSSioNALS SuPer SemiNArCoordinator: Brian Roe

COST: $85

October 30, 8:00-4:00

Section 50055916

4th Floor, Conference Center Building

AdmiNiStrAtive ProFeSSioNALS retreAt(20 HrS.)Coordinator: Stefani Mundy

Cost: $249

Section 50055915

November 12, 10:00-5:00

13, 8:00-5:00

14, 8:00-12:00

Gatlinburg, TN

Accommodations to be announced.

*NOTE: AGENDAS FOR SEMINARS TO BE ANNOUNCED LATER.

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computer classesAll computer courses cost $75 unless otherwise indicated. Please note our cancellation policy on page 3.

EOD is pleased to announce the“Welcome Back” policy for com-puter classes. If you take any of our computer classes, you can repeat the class within six months for free on a space available basis. You do not have to worry about retaining all the information in class. You can always repeat it if you feel you didn’t understand some part of the material. As mentioned, it is on a space available basis. You will need to bring the manual you received in the first class.

AcceSS 2003 LeveL 1: iNtroductioN to AcceSS Prerequisite: An understanding of Windows

This module introduces the basic skills necessary for using Access. It includes tasks to explore Access; and create, work with, and edit tables. Students will also learn how to find, filter, and print data.

January 8 & 9, 8:00-12:00, 50054211February 12 & 13, 12:30-4:30, 50054225march 3 & 4, 8:00-12:00, 50054285march 31 & April 1, 12:30-4:30, 50054296may 12 & 13, 12:30-4:30, 50054328

AcceSS 2003 LeveL 2: AdvANced tABLeS & QuerieS Prerequisite: Access 2003 Level 1 or equivalent experience

This module introduces students to more advanced features of tables and queries in Access. It includes tasks to modify tables, set field properties, use operators in queries, design advanced queries, and create

action queries. Students will also learn how to use advanced query wizards and advanced database features.

January 22 & 23, 8:00-12:00, 50054216February 19 & 20, 8:00-12:00, 50054227march 27 & 28, 8:00-12:00, 50054293April 22 & 23, 12:30-4:30, 50054303

AcceSS 2003 LeveL 3: AdvANced tecHNiQueS Prerequisites: Access 2003 Levels 1 and 2 or equivalent experience

This module introduces students to the more advanced features in Access. Tasks include using charts, subforms/subreports, other form techniques, and ActiveX controls. Students will also learn how to work with indexes, replicate databases, use Access and the Internet, and database security.

January 30 & 31, 8:00-11:30, 50054220 mAY 14 & 15, 1:00-4:30, 50054332 AcroBAt 8.0: LeveL 1Prerequisite: An understanding of Windows

Participants will use different ap-plications to create documents and files for your own reference. However, you may now be required to share your files electronically by email, over a network, or on the web, so that recipients can view, print, and offer feedback. In this course, you will use Adobe Acrobat 8.0 to make your in-formation more portable, accessible, and useful to meet the needs of your target audience.

February 5 & 6, 9:00-12:00, 50054222April 24 & 25, 8:30-11:30, 50054304

AcroBAt 8.0: LeveL 2Prerequisite: Acrobat 8.0 Level 1 or equivalent experience

As a business professional, you have some experience in using Adobe Ac-robat. Now, you are ready to further develop your PDF documents. In this course, you will use Adobe Acrobat 8.0 Professional to convert technical documents to PDF files, enhance and control PDF content accessibil-ity, customize PDF documents for interactive use online, and prepare PDFs for commercial printing.

February 27, 8:00-12:00, 50054283may 1, 8:00-12:00, 50054307

dreAmWeAver cS3 LeveL 1Prerequisites: Experience with Windows Operating Systems and familiarity with Web technologies

This class covers getting started with Dreamweaver, creating a website, adding design elements to web pages, working with links, working with frames, and uploading a website.

January 16 & 17, 8:00-12:00, 50055929 march 17 & 18, 8:00-12:00, 50055955April 24 & 25, 12:30-4:30, 50055964

dreAmWeAver cS3 LeveL 2Prerequisite: Dreamweaver Level 1 or equivalent experience

This class covers working in code view in Dreamweaver, formatting styles sheets, creating an effective user-navigation interface, working with AP elements, automating tasks, creating forms, authoring with XML-based data, and integrating other applications with Dreamweaver.

February 5 & 6, 1:00-4:00, 50055931April 8 & 9, 1:00-4:00, 50055958

exceL 2003 LeveL 1: BASic exceL SkiLLS Prerequisite: An understanding of Windows

This module introduces the basic skills necessary for productive development of workbooks. It includes tasks to explore Excel, use basic workbook skills, and work with ranges. Students will also learn how to create simple formulas, copy and move data, and how to print worksheets.

January 24 & 25, 8:00-12:00, 50054218march 5 & 6, 8:00-12:00, 50054287April 2 & 3, 12:30-4:30, 50054297April 29 & 30, 8:00-12:00, 50054305

exceL 2003 LeveL 2: uSiNG WorkSHeet FeAtureSPrerequisite: Excel 2003 Level 1 or equivalent experience

This module covers the features to manage data, worksheets, and workbooks. It includes tasks such as using large worksheets; working with multiple worksheets, and manag-ing data, worksheets and files. The student will also learn how to use ranges, other functions, and filter data in a list.

January 28 & 29, 8:00-12:00, 50054219February 19 & 20, 12:30-4:30, 50054278march 10 & 11, 8:00-12:00, 50054289April 14 & 15, 12:30-4:30, 50054300may 7 & 8, 8:00-12:00, 50054310

SPRING 2008 19

computer classesexceL 2003 LeveL 3: dAtA-BASeS, LiStS, ANd cHArtS Prerequisites: Excel 2003 Levels 1 and 2 or equivalent experience

This module introduces using a worksheet as a database and importing data. It includes tasks to work with labels in formulas; and work with outlines, databases, and data forms. Students will also learn how to work with advanced filters and charting, use list features, and export and import data.

February 25 & 26, 12:30-4:30, 50054282April 22 & 23, 8:00-12:00, 50054302

FAciNG Word FeArLeSSLY ~ $50Prerequisite: Working knowledge of word processing

Are you an experienced word proces-sor but frustrated by some aspects of Microsoft Word? Are you annoyed when Word changes what you type? Feel you are missing some of the basics of Word, but don’t need a beginning level course? Then Facing Word Fearlessly is the right course for you! In this four-hour course, we will cover character, paragraph, and page formats, indents, tabs, merge, sections, styles plus any other topics you are curious about. Bring any file you are having problems with to this course, as well as any questions you have.

February 7, 8:00-12:00, 50054223march 27, 12:30-4:30, 50054294may 27, 8:00-12:00, 50054330

iLLuStrAtor cS3Prerequisite: An understanding of Windows

Adobe Illustrator CS3 is a sophis-ticated graphics application that helps you to create complex and attractive designs with type effects. You can create logos, advertise-ments, and other illustrations with ease using this software. However, creating complex designs can be overwhelming if you are not familiar with the tools present in Adobe Illustrator and their features. In this course, you will learn to use Adobe Illustrator CS3 by drawing and ma-nipulating simple shapes to create logos. You will also combine text and graphics to create advertisements.

February 21, 12:30-4:30, 50054280may 12, 8:00-12:00, 50054177

mAiL merGe ~ $50Prerequisite: Working knowledge of word processing

Mystified by Mail Merge? Have you done merging in a previous word processing product, but don’t under-stand the process in Microsoft Word 2003? Then Mail Merges is the right course for you! Merge data from an Access database, Excel spreadsheet, or word processing file. Bring ques-tions or files for use in class.

February 27, 1:00-3:00 50054284may 1, 1:00-3:00 50054308

PHotoSHoP cS3 LeveL 1Prerequisite: Basic understanding of computer’s operating system.

This class covers exploring the Pho-toshop environment, working with image areas, working with layers, enhancing images, saving images for web and print, and managing assets with Adobe Bridge.

January 28 & 29, 1:00-4:00, 50055930march 10 & 11,1:00-4:00, 50055954April 16 & 17, 1:00-4:00, 50055961 may 5 & 6, 8:30-11:30, 50055971

PHotoSHoP cS3 LeveL 2Prerequisite: Photoshop Level 1 or equivalent experience

This class covers masking and clipping layers, masking with vector paths, enhancing photographs, cre-ating special effects, working with video files, and automating tasks.

march 25 & 26, 8:30-11:30, 50055932may 28 & 29, 1:00-4:00, 50055973

PoWerPoiNt 2003 LeveL 1: iNtroductioN to PoWer-PoiNt Prerequisite: An understanding of Windows

This module introduces the skills necessary to use PowerPoint. It includes tasks on exploring Pow-erPoint, getting help, using basic presentation skills, and working with presentations. Students will also learn how to use the outline tab, edit and proof text, and print.

January 8 & 9, 1:00-3:30, 50054212February 12 & 13, 9:00-11:30, 50054224march 3 & 4, 1:00-3:30, 50054286march 31 & April 1, 9:00-11:30, 50054295

PoWerPoiNt 2003 LeveL 2: creAtiNG eFFective PreSeNtAtioNS Prerequisite: PowerPoint 2003 Level 1 or equivalent experience

This module covers working with the various editing tools to create effective presentations. It includes tasks such as creating basic charts; creating and using tables; customiz-ing presentations; editing presenta-tion masters, notes masters, and handout masters; and adding special effects. Students will also learn how to set up and expand a slide show.

January 22 & 23, 1:00-3:30, 50054217April 14 & 15, 9:00-11:30, 50054299

PuBLiSHer 2003Prerequisite: An understanding of Windows

This model covers the design and creation for a wide range of business publications. Learn to use new wizards, such as the Easy Web Site Builder and the E-Mail Newslet-ter wizard. Learn to create print publications, including brochures, newsletters, postcards, CD or DVD labels, and other publications. Learn how to design personal publications using an expanded collection of tem-plates, including personal stationery sets and professionally designed greeting cards and invitations. Automatically create a publication that merges pictures and text from a data source (like Microsoft Excel or Microsoft Access) using Catalog Merge to create publications ranging from a datasheet to a sophisticated catalog.

January 30 & 31, 12:30-4:30, 50054221march 17 & 18, 12:30-4:30, 50054291may 5 & 6, 12:30-4:30, 50054309

computer classes

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SuPercHickeN: WiNdoWS xPAre you a little hazy about where files are located? About how to copy or transfer files? Windows Explorer seem mysterious? Come to the Windows Superchicken class! We will learn to create files, backup files, explore the desktop, work with my computer and windows, use toolbars, create folders, use search and the recycle bin, use the taskbar, accessories, the start menu, and internet explorer. Plus, bring any questions you can think of!

January 16 & 17, 1:00-4:30 50054215February 21 & 22, 8:00-11:30, 50054279April 8 & 9, 8:00-11:30, 50054298

Word 2003 LeveL 1: BASic Word SkiLLS Prerequisite: An understanding of Windows

This module provides an introduction to Word for Windows. Students will explore Word 2003, use basic docu-ment skills, and work with document views. Students will also learn how to use basic text editing, check spell-ing and grammar, and print Word documents.

January 10 & 11, 8:00-12:00, 50054213February 14 & 15, 12:30-4:30 50054226April 16 & 17, 8:00-12:00, 50054301may 7 & 8, 12:30-4:30, 50054311

Word 2003 LeveL 2: everYdAY tASkS mAde eASier Prerequisite: Word 2003 Level 1 or equivalent experience

This module covers many of the fea-tures that can make everyday tasks quicker and easier. The student will learn how to insert dates and symbols; work with AutoFormat and tables, edit a table, and apply bor-

ders and shading. The student will also learn how to work with drawing objects, insert graphics, and use charts and diagrams.

February 25 & 26, 8:00-12:00 50054281march 25 & 26, 12:30-4:30, 50054292April 29 & 30, 12:30-4:30, 50054306

Word 2003 LeveL 3: AdvANced FeAtureS Prerequisites: Word 2003 Levels 1 and 2 or equivalent experience

This module covers advanced features of Word. Tasks include using mail merge, merging mailing labels and directories, sorting table data, and using formulas in tables. Students will also learn how to import Excel worksheets, work with lists, protect a document, and use macros and forms.

march 5 & 6, 12:30-4:30, 50054288may 14 & 15, 8:00-12:00, 50054329

computer classes

(Left to right: Johanna Owenby and Stefani Mundy)

eod WeLcomeS NeWeSt StAFF memBerS!

Johanna is a Knoxville native who recently graduated from the University of Tennessee with a B.A. in psychology. She plans to return to UT in 2008 to begin work on her master’s degree. In her new role in the office of Employee & Orga-nizational Development, she is responsible for tracking certifications, inputting additional training credit forms, scheduling and maintaining materials for IRIS classes, and co-planning graduation celebrations for certification programs. She is excited to be a part of the EOD office because of her interest in the field of training and development.

Born and raised in East Tennessee, Stefani has always been a proud UT Volunteer! As a UT professor, her father brought her along to campus events, with her first trip to Neyland Stadium at 9 yrs old. “I’ve been doing ‘the wave’ in orange ever since,” says Stefani. Gaining a bachelors in Psychology with a minor in English, she began working in UT’s Development Department immediately following graduation. A year later, she began the masters program in UT’s College of Social Work. After comple-tion of her masters, she commenced work in counseling and personal development training in Knoxville. After one year away from the University, she returned to her UT home! As a new trainer in the EOD Department, Stefani is eager to connect with employees across Tennessee and again be a part of the UT family.

SPRING 2008 21

iris classesListed below are descriptions for IRIS classes.

For a complete IRIS class schedule, visit our website at: HTTP://UTHR.ADMIN.TENNESSEE.EDU/TANDD.

APProvALSThis class covers how to complete on-line approvals in

IRIS for both financial transactions and time entry.

Prerequisite: NoneFrequency: monthly

BASic rePortiNG For FuNdSThis class is an introduction to basic financial reporting for those who are new to reporting in the IRIS system. It covers how to run, print, and read three of the most basic departmental financial reports: the department ledger reports (ZD-EPT_LEDGER and ZE_LEDGER), the annual budget versus actual report (ZFM_BCS001B), and an actual line item report (FMRP_RFFMEP1AX – All Postings). You MUST have a valid user ID for the IRIS Produc-tion system AND know your cost center or WBS element number to participate in this class. Also, to get the greatest benefit from the class, you should wait to take the class until you have had at least a month’s experience using the IRIS system.

Prerequisite: valid user id, one month’s experience using iriSFrequency: every other month

BASic rePortiNG For WBS eLemeNtSThis class is an introduction to basic reporting for WBS elements for those who are new to reporting in the IRIS system. Among the information covered is how to read the depart-ment ledger report (ZDEPT_LEDGER) based on the type of WBS element, the overall budget versus actual report (ZFM_BCS002B), and the

WBS element line item report (CJI3). Also included are the WBS Element Master Data Overview – Restricted Report (ZPS_WBS_RESTRICTED), which provides master data infor-mation on the WBS element, and the Overspent Sponsored Projects Report (ZFOVER001). You MUST have a valid user ID for the IRIS Produc-tion system AND know your WBS element number to participate in this class. Also, to get the greatest benefit from the class, you should have taken the Basic Reporting for Funds class and have had at least a month’s experience using the IRIS system for WBS elements.

Prerequisites: Basic report-ing for Funds, valid user id, one month’s experience using iriSFrequency: every other month

cASH dePoSitSThis class covers how to enter bank deposit information in IRIS.

Prerequisite: iriS overviewFrequency: monthly

documeNt trAckiNGThis class covers how to track all types of documents in IRIS, including requisitions, purchase orders, parked documents, posted documents, workflow documents, rejected docu-ments, budget revisions, and time entries. You must have your own IRIS user ID and password to participate in this class. Also, you must have been an IRIS user for at least one month. To get the greatest benefit from the class, you should bring several of your own document num-bers with you, including a requisition number.

Prerequisites: Valid User ID, one month’s experience using IRIS

Frequency: Every other month

EFFORT CERTIFICATION REPORTS

This class is designed for the staff who either enter monthly certifica-

tion information for their department or who are the central contact per-son to help faculty, staff, or students enter their personal ECRs. The class covers the basics of how to enter the information and also some of the policy involved.

Prerequisite: NoneFrequency: twice/year

FuNdS reServAtioNSThis class covers how to interpret funds reservations on reports and how to use funds reservations to help manage the balances of WBS elements and cost centers.

Prerequisite: iriS overviewFrequency: Quarterly

HumAN reSourceS trANSActioNS

This class covers how to enter termi-nation, pay/funding change, and ad-ditional pay requests in IRIS for both biweekly and monthly employees. So far these electronic transactions are significantly shortening the amount of time that it takes to go from “filling out the form” until final entry into the employee’s personnel record. In many cases these transactions are completing the approval process through final entry in only one day.

Prerequisite: iriS overviewFrequency: monthly

iNterNAL orderSThis class covers the use of internal orders in IRIS. Internal orders can be powerful tools for managing funds within cost centers or WBS elements. Topics include creating and manag-ing internal orders, reporting on internal orders, and the posting and/or re-posting of IRIS transactions to internal orders.

Prerequisite: iriS overviewFrequency: twice/year

iNterNAL trANSFerSThis class covers entering internal transfers (formerly known as trans-fer vouchers) in IRIS.

Prerequisite: IRIS Overview

Frequency: MonthlyThis class covers how to move expenditures from one cost center or WBS element to another cost center or WBS element. Topics covered include internal transfers, which are used to move operating expenses (FB50) and sal-ary transfer vouchers (STVs), which are used to move salary expendi-tures (ZPSTV000).

iNvoiceSThis class covers entering invoice (FB60 and MIR7) and credit memo information in IRIS.

Prerequisite: IRIS Overview

Frequency: Monthly

iriS overvieWThis class is for those who are new to IRIS. It includes an introduction to the IRIS training materials and instructions on how to navigate in the system and how to search for and display information. It does not teach specific IRIS transactions but provides the user with the skills needed when beginning to use IRIS and for taking other IRIS courses. The Overview is the prerequisite to all other regularly-scheduled IRIS classes (except the Approvals class).

Prerequisite: None

Frequency: Monthly

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iris classesPAYroLL eNcumBrANceSThis class covers how to interpret the reports and manage the encum-brances. The payroll encumbrance system will affect the balances of your WBS elements as well as your cost centers. Prerequisite: iriS overview Frequency: twice/year

ProcuremeNt cArdSThis class covers how to reconcile the monthly procurement card state-ments on IRIS.

Prerequisite: iriS overviewFrequency: monthly

PurcHASiNG & ASSet mANAGemeNtThis class covers how to complete purchase requisitions in IRIS and create asset records for equipment.

Prerequisite: iriS overviewFrequency: monthly

time eNtrYThis class covers how to enter ab-sence and attendance information in IRIS for both biweekly and monthly employees.

Prerequisite: iriS overviewFrequency: monthly

trAveL This class is an introduction to the IRIS Travel System. It is a full-day class with instruction in the morning and lab exercises in the afternoon. The morning segment covers how to enter Travel Requests (authoriza-tions) and Travel Expense Reports (reimbursement requests) in IRIS. The topics to be covered include initial settings in IRIS for using the TRIP transaction; entering a basic Travel Request and Travel Expense Report; adding comments, ad-ditional destinations, and alternative cost assignments; and information on how to handle expense per diems

and individual expense receipt types, and how to complete travel docu-ments for guest travelers and group travel. The session also includes instruction on how to resubmit a revised Travel Expense Report, handle a rejected or adjusted Travel Expense Report, find out the status of the reimbursement payment, and request a personnel number for a guest traveler. The morning segment will be hands-on with the students following along with the instructor. Afternoon time will allow for additional hands-on experience with class exercises and examples of specific travel issues.

Prerequisite: iriS overview Frequency: monthly

cAreer deveLoPmeNt FuNdThe Career Development Fund is available for staff to support their professional development. The fund can provide total or partial funding for employees participating in approved career-development programs or activities. The fund reimburses a maximum of $200 per fiscal year for full-time employees and is pro-rated for part-time staff, based on percent of effort.

To be eligible for funding, the applicant must be employed as a regular, full-time, or part-time staff member of the Uni-versity of Tennessee for at least six months. Many employees have used the career development fund to help pay expenses for CPS courses, CPS examination, and other seminars and training programs. Applications for the fund must be submit-ted at least three weeks before the event to be considered for reimbursement.

Application forms are available on the web site at http://admin.tennessee.edu/hr/CareerDev/default.html. They should be sent to Angie McLemore, 220 CCB. The fund is supported by annual gifts from employees.

For questions about the Career Development Fund, contact Angie McLemore, (865) 974-8359.

Take Advantage of the Career

Development Fund!

SPRING 2008 23

planner Date Courses to Take Hours Completed

Total:

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Employee and Organiza t iona l Deve lopment

The University of Tennessee does not discriminate on the basis of race, sex, color, religion, national origin, age, disability, or veteran status in provision of educational programs and services or employment opportunities and benefits. This policy extends to both employment by and admission to the university. The university does not discriminate on the basis of race, sex, or disability in its education programs and activities pursuant to the requirements of Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act (ADA) of 1990. The University of Tennessee–Knoxville in its efforts to ensure a welcoming environment for all persons, does not discriminate on the basis of sexual orientation in its campus-based programs, services, and activities. Inquiries and complaints should be directed to the Office of Equity and Diversity. Inquiries and charges of violation concerning Title VI, Title IX, Section 504, ADA or the Age Discrimination in Employment Act (ADEA) or any of the other above referenced policies should be directed to the Office of Equity and Diversity (OED), 1840 Melrose Avenue, Knoxville, TN 37996 3560, telephone (865 974 2498 (V/TTY available) or 974 2440. Requests for accommodation of a disability should be directed to the ADA Coordinator at the UT Office of Human Resources, 600 Henley Street, Knoxville, TN 37996 4125. PA# E01-0273-001-07