Marg McClean - People & Organizational Development Consultant

model the way • inspire a shared vision • challenge the process • enable others to act • encourage the heart

•Building an Better Tomorrow Today (BBTT)•Dr. Jean Hughes (Communication and Conflict Resolutions)•Optimizing Leadership•Worked with Health Association Nova Scotia

Building on our historyStrengthening our future

Courageous Conversations

Courageous Conversations

WorkshopTemplatesPracticeConfidence

model the way • inspire a shared vision • challenge the process • enable others to act • encourage the heart

model the way • inspire a shared vision • challenge the process • enable others to act • encourage the heart

“At a Glance”• To guide intentional conversations.• To clarify expectations and responsibilities.• To assess “people stories” organizational data in

relation to program/unit data.• To embed the principles and practices that guide

AVH.• To support all members of the Health Care Team

to be successful in their role.• To impact quality and safety for all.

We are the Culture

Reference: National Safety Council

Make it Personal

Und

erst

andi

ng Be B

rave

Trust Active CaringCaring Conversations

QUALITYBegins with

MEETHICS

Begins with MECOMMUNICATION

Begins with ME

AVHBegins with

ME

Healthy People, Caring Communities, Valued Health Care Teams & Partners

Our Journey Continues… Expanding our story. Assessing and sharing our data. Supporting intentional conversations Refining and creating tools Further embedding, integrating and

aligning and our strategies. Ensuring the depth of the story connects:

how we do business; why we are in healthcare; understanding our healthcare team members are part of the community we serve.

model the way • inspire a shared vision • challenge the process • enable others to act • encourage the heart