Empathy, Emotional Intelligence and Relationship-based ... · David Howe. University of East...
Transcript of Empathy, Emotional Intelligence and Relationship-based ... · David Howe. University of East...
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David HoweUniversity of East Anglia
Norwich
NUI Galway8th Biennial International Conference
Rediscovering Empathy8-9 June 2017
Empathy, Emotional Intelligenceand
Relationship-based practice
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Doing social life – troubled andtroublesome people
Empathy, emotional intelligence, mentalizingmind-mindedness, social cognition,social understanding
Resilience, social competence
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Studies which have used complex statistical techniques to investigate whether some therapists consistently perform better than others have shown that they do. It seems that the differences in effectiveness between therapists carrying out the same type of psychotherapy often exceed the differences observed between different psychotherapies.
(R. Bentall, 2009, Doctoring the Mind, p 249)
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Why this should be the case is not completely understood, but the ability to form a strong therapeutic alliance is undoubtedly a skill that is likely to affect the outcome of any kind of treatment.
(R. Bentall, 2009, Doctoring the Mind, p 249)
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Evolution – why EI, social cognition, empathy etc?
- Sociable, group-living species- Prediction- Co-operation and collaboration- Division of labour, range of talents- Individual differences- Brain size, brain functions- Sarah Hrdy – Mothers and Others
NB abandonment, rejection, being ostracised
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How do we develop empathy, EI,mentalisation, social cognition?
Development, attachment, ‘environmentof evolutionary adaptedness’, co-operation, collaboration, safety.
Emotional regulation, management ofstress, mind-reading, reflectivefunction, growth of the psychologicalself.
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cortex
brain stem cerebellum
limbicsystem
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Emotional regulation
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Bruce Perry: The ChildTrauma Academy, 5161 San Felipe, Suite 320Houston, Texas 77056
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The Emotions
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Emotion is an evaluative response (a positive or negative feeling) that typically includes some combination of:
Physiological arousal - increased heart rate,sweaty palms, blushing eg anger = “feelinghot under the collar” BODY
Subjective experience MIND
Behavioural or emotional expression - theovert behavioural sign of emotion,particularly facial expressions but alsoother bodily language BEHAVIOUR
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‘So emotion is not something opposedto reason. Emotions and their potentialityfor guiding and managing thought ina general way are more basic. Theycomplement the deficiences of thinking.And perhaps most important of all… emotions provide the infrastructure forsocial life: the plans they prompt arelargely plans that involve others.’
Oatley and Jenkins 1996
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‘The readiness that emotions induceprovides outline structures for particularmodes of relating: emotions ofhappiness and affection provide forco-operation, sadness allows forwithdrawal from social interaction and theseeking of help, anger provides forconflict with others, and anxiety makesfor wariness and deference.’
Oatley and Jenkins 1996: 124
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EMOTIONS
Positive Negative
Love Joy Anger Sadness Fear
Fondness
Infatuation
Bliss
ContentmentPride
Annoyance
Hostility
Jealousy
Contempt
Agony
Grief
Guilt
Loneliness
Horror
Worry
approach avoidance
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Seconds Minutes Hours Days Weeks Months Years Lifetime
- Expressions -Autonomicchanges
Self-reportedemotions -
Moods- Emotional disorders -
- Personality traits
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Psychoneuroimmunology, health,longevity, epigenetics
Stress, social and economic inequality,mental health and social stability
Control, stress and locus of control
Emotional regulation and wellbeing
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SOCIAL CAPITAL:
Over recent years, social scientists, economists and politicians have recognised that there is something tantalisingly important about happiness, personal relationships and social support. The sum of all these elements they refer to as ‘social capital.’ Social relationships and a sense of emotional connectedness with others appear to bring great social benefits.
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SOCIAL CAPITAL:
Communities that are rich in social capital have lower rates of crime and social unrest. Conversely, they enjoy higher levels of physical health and social cohesion.
Social inequality = reduced social capital, increased stress, increased social problems
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Four-branch model which proceeds from perception to management:
The perception and expression of emotion in the self and others.The use of emotion to facilitate thought, and the integration of emotion in thought.Understanding and analysing emotions in self and others.Regulating and managing emotions in self and others depending on one’s needs, goals and plans (the management of relationships).
Emotional intelligence
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Intrapersonal intelligence Interpersonal intelligence
Self-awareness Other awareness
Self managementSelf regulation
Relationshipmanagementand regulation
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Relationships and outcomes: examples:
DrivingMedicine eg I.C.E. (ideas, concerns and
expectations)
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Feel secure:
1. Warm and friendly2. Acknowledge and accept feelings3. Understand
Then explore:
4. Opportunity to talk5. Make sense of experience6. Re-order/re-structure/change
thoughts, feelings, behaviour,circumstances.
Client Views (from D. Howe, On Being a Client, Sage)
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Be responsive Be systematicInside OutsideExperience BehaviourUnderstanding ExplanationMeaning CauseRelationship TechniqueFeel secure Then explore
Emotional intelligence Intellectual knowledgeempathy technical know-how
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The relationship and therapeutic change
For Carl Rogers (1961, 1986), the three essential qualities that must be present in the worker-client relationship in order to bring about therapeutic change are warmth, empathy and genuineness. These became known as the ‘core conditions’ of the helpful relationship. It was felt that not only were they necessary, but they could be sufficient.
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Principles of therapeutic change(Castonguay and Beutler 2006)
Three major variable domains:
Technique
Participant characteristics
Relationship
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Good relationships, it seems, are a universal therapeutic good, and yet may turn out to be the single most important ingredient of effective psychiatric care.
(R. Bentall 2009: 260).
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Relationship-based practices
“Whatever the individual approach or clinicaltechnique employed, the therapeuticrelationship is one of the most powerfuldeterminants of positive outcome…’
(Daniel Siegel The Mindful Therapist 2010)
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Relationship-based practice
- Containment- Mentalisation, EI, empathy- Transitional attachment figure- Zone of proximal development
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Hold the child in mind for the parentas a mentalizing being.
See the child’s behavior as meaningful.
Holding the parent in mind so that theparent can begin to hold the childin mind.
A. Slade (2008)
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Being held in mind by the worker is a powerful way of containing the parent’s anxiety, fear, doubts, anger, and sadness. This makes it safer for the parent to think about the child who is therefore not only more likely to be in mind but also in sight, and as a result that bit safer.
David Howe (2010): ‘The safety of children and the parent-child relationship in cases of child abuse and neglect’. Child Abuse Review, 19 (5): pp 330-41
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Empathy
Emotional Cognitive
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ClientResistance
1
2
3
4
5
0 1 2 3 4 5
Donald Forrester (University of Bedford)
Social Worker: Empathy and Listening
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Tony seeks help
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Safe Haven Secure BaseAttachment Explore/PlayFeeling safe Reflect/Think
Compare the therapeutic/working alliance
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Feel SecureFeel safeLess anxious
and fearfulLess defensiveLess resistantMore co-operativeMore collaborative
Then ExploreThinkWork
ChangeFeel motivated
Go forward
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Therapeutic Allianceempathy
Technical know-howstructure
+
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EmpathyEmotional
intelligence The relationship
ConnectionUnderstanding
Mentalising
StructureProblemsNeedsPurposeAimsGoalsMethodsTechniquesCollaboration
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Empathy and Structure
Good WorkingRelationships Welland
Therapeutic and Technique/alliance purpose
Connection before Correction
Feel secure then Explore
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Task-centredBehaviour modificationCognitive Behavioural TherapyBrief Solution FocusedStrengths-BasedMotivational interviewingMulti-systemic therapiesCritical Best Practice
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Mentalising:
Thinking about thinking in self and others
Thinking about feeling in self and others
Thinking about doing (behaviour)
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When I work with a client, I am trying tocreate a context in which he or she canslowly shift from a physical to a reflectiveor mentalizing stance…
I help people to see other people’sbehaviour as behaviour as meaningful.
A. Slade (2008)
Getting mind to consider mind.
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cortex
brain stem cerebellum
limbicsystem
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behavioural and cognitive developmentsocial support and relationships
peer relationshipssocial cognition, understanding, empathy
mentalising, attunement,affect regulation
predictability, repetition, routines, structuresafe and in control
animal assisted therapiesplay, art, music, movement and dance therapy
sensory integration treatmentsrocking, touch, massage
Bottom-up, inside to outsideRespond to developmental age and not chronological ageRelationships as the most powerful of therapeutic experiences
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Intellectual understanding and making sense
Less anxious
More emotionally available
Containment, safe haven-secure base, emotionalintelligence, empathy, transitional attachment figure
Therapeutic alliance
The social work relationship andrelationship-based practice
Technique (eg strengths, solutions, MI etc)
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ContainmentEmotional intelligenceMentalisation
ContainmentEmotional intelligenceMentalisation
ContainmentEmotional intelligenceMentalisation
ContainmentEmotional intelligenceMentalisation
Client → child, partner, parent etc
SW → client
Supervisor → sw
Organisation→ s/v, sw
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David Howe
TheEmotionally Intelligent
Social Worker
Palgrave Macmillan2008
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Empathywhat it isand why it matters
David Howe
Palgrave Macmillan2012
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The CompleatSocial Worker
David HowePalgrave Macmillan
2014