Emotional Intelligence: Understanding what motivates people.
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Transcript of Emotional Intelligence: Understanding what motivates people.
Emotional Intelligence: Understanding what motivates people
Objectives for my session
A bit about me and the teams I’ve managed
What is emotional intelligence – why I think it’s relevant
How do I use emotional intelligence as a manager
Motivating teams – theory to practice
Any questions
A bit about me
Occupational Psychologist & Organisational Development
Analyst to Manager
Teams sizes of 2 to 54
New teams or established
What is Emotional Intelligence?• “The ability to monitor one's own and others' feelings and
emotions, to discriminate among them and to use this information to guide one's thinking and actions"
Salovey and Mayer (1990)
• Emotional intelligence has 4 elements to it
• Navigating Emotional IntelligencePUUM model of emotional intelligence
Why I think its relevant?
• Managing a team is a people business
• People bring their ‘whole selves’ to work – emotion and all
• It allows me to choose my behaviour
The Behaviour Cycle(Betari Box)
How I use emotional intelligence
See Think
Feel DoWhat happened
there?
Motivating teams
• What are you finding motivating about work?
• The difference between being not dissatisfied and actually satisfied and engaged?
Herzberg model
Factors for SatisfactionFactors for Dissatisfaction
Achievement Company Policies
Recognition Supervision
The work itselfRelationship with Supervisor and Peers
Responsibility Work conditions
Advancement Salary
Growth Status
Security
From theory to practice
• What works for you might not work for someone else in the team
• Takes time to find out
• Hard to gain the trust and understanding v easy to lose
Any questions?