Emotional Intelligence

THE DARK SIDE

What is Emotional Intelligence?The ability to monitor one's own and other people's emotions

The Dark Side!• Negative emotions are fraught with danger given the relative

vividness of such emotions.• But managers who are unable to control their anger and other

negative emotions are unlikely to prove effective. • Negative emotions express an attempt or intention to exclude.

Let your emotions work FOR you, not AGAINST you

Four Branch Model Mayer and Salovey

1. Perception, Appraisal Expression of Emotion2. Emotional Facilitation of Thinking

3. Understanding and Analysing Emotions; Employing Emotional Knowledge

4. Reflective Regulation of Emotions to Promote Emotional and Intellectual Growth

Ability Model for Emotional Intelligence by Daniel Goleman

Emotional Exploitation-Clues

• Making one feel guilty-this behavior seeks to make you feel guilty and is aimed at sending you into the land of "should“

• The Assumption-this tactic seeks to turn your behavior into what the beholder perceives it as, whether or not their interpretation is accurate.

• The confronting statement – this approach is about causing an argument.

• Self-pity: "But I'm so unloved/ sick/ victimized, etc."