Emotional intelligence = ROBY

EMOTIONAL INTELLIGENCEARISE TRAINING & RESEARCH CENTER

- ROBY

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ARISE TRAINING & RESEARCH CENTER

HISTORYSL.NO YEAR AUTHOR CONCEPTS

1 1920 THORNDIKE SOCIAL INTELLIGENCE

2 1935 DOLL SOCIAL COMPETENCE

3 1940 WECHSLER NON-INTELLECTIVE INTELLIGENCE

4 1948 LEEPER EMOTIONAL THOUGHT

5 1966 LEUNER EMOTIONAL INTELLIGENCE

6 1973 SIFNEOS “ALEXITHYMIA”(COGNITIVE EFFECTIVE DEFICITS)

7 1983 GARDNER PERSONAL INTELLIGENCESL.NO YEAR AUTHOR CONCEPTS

8 1983 STERNBERG PRACTICAL INTELLIGENCE

9 1985 BAR-ON “EQ”

10 1989 SAARNI EMOTIONAL COMPETENCY

11 1990 SALOVEY&MAYER

EMOTIONAL INTELLIGENCE

12 1994 BAGBY&TAYLOR TAS(TORONTO ALEXITHYMIA SCALE)

13 1995 DANIEL GOLEMAN


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MULTIPLE INTELLIGENCE

1. Mathematical-logical2. Verbal-linguistic3. Bodily- kinaesthetics – PHYSICAL

ACTIVITY4. Musical5. Visual-Spatial6. INTERPERSONAL7. INTRA PERSONAL

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Goleman agreed with Salovey and Mayer that there were five main domains of emotional intelligence:

1. Knowing one’s emotions.

2. Managing emotions.

3. Motivating oneself.

4. Recognizing emotions in others.

5. Handling relationships.

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EMOTION

WHAT PEOPLE DO IN COMMON ?

FREEZE

FRIGHTENED

FLIGHT

ANCIENT PEOPLE WERE DOING = DARWIN

“SURVIVAL OF THE FITTEST”

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INTRA VS INTER

INTRAPERSONAL Stress Handling Techniques Self Management Developing Positive Self-Talk Keeping Motivated HappinessINTERPERSONAL Communication Strategies Assertiveness Techniques Transactional Analysis Handling Difficult People Selling Techniques

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BRAIN FUNCTION=NORMAL CIRCUMSTANCES

SIGNALS=5 SENSES

THALAMUS

TRAFFIC CONTROLLERCORTEX

AMYGDALA

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BRAIN FUNCTION=EMOTIONAL CIRCUMSTANCES

SIGNALS=5 SENSES

THALAMUS TRAFFIC CONTROLLER

CORTEX

AMYGDALA BYEPASS AND SEND

DIRECTLY

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THE ART OF WAR

"Knowing others and knowing oneself, in one hundred battles no danger. Not knowing the other and knowing oneself, one victory for one loss. Not knowing the other and not knowing oneself, in every battle certain defeat."

= Sun Tzu, The Art of War

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When a boss shout at you!!!!!!!

“When angry, count to ten before you speak; if very angry, an hundred.”

- Thomas Jefferson

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According to Mayer, there would appear to be three ways in which people deal with emotions:

• Self-aware – people are aware of their emotions.

• engulf – people feel overwhelmed by their emotions.

• Accepting – people accept their moods.

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THE BEHAVIOUR CYCLE

MY LEVEL OF SELF-ESTEEM

INFLUENCE MY

BEHAVIOUR

THEIR OPINION

INFLUENCES MY SELF - ESTEEM

THEIR OPINION AFFECT THEIR

BEHVIOUR TO ME

PEOPLE I MET SEE ONLY MY

BEHAVIOUR

THEY REACT TO

MY BEHAVIOU

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THEY DEVELOP OPINION

ABOUT ME

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HOW TO GET WORK!!!!!!!!

Andrew Carnegie, a Scotsman, emigrated to the United States and built up a very successful steel company - US Steel. He sold it in 1900 for $350m and maintained that he would leave this earth with the same wealth in which he had arrived. He was true to his word and put his money into the Carnegie Foundation which endowed thousands of libraries around the world. It is clear that he had emotionally intelligence and on his gravestone were inscribed the words,

“Here lies a man who knew how to get people to work for him that were better than he was”

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STRESS

Stress is effectively any interference that disturbs a person’s healthy mental and physical wellbeing, occurring when the body is required to perform beyond its normal range of capabilities. It is caused when the body is placed under physical or psychological stress.

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POSITIVE STRESS & NEGATIVE STRESS

POSITIVE STRESS: A cricket or football match WON under a prolonged pressure

NEGATIVE STRESS:A cricket or football match LOST under a prolonged pressure

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The most commonly reported causes of stress at work include:


A feeling that one's reward is not matched by levels of responsibility and effort.

Inadequate time to complete the job properly.

No clear job description or chain of command.

No recognition or reward for doing well.

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No way to voice complaints. Too much responsibility with too

little authority. Un-co-operative fellow workers. Lack of effective communication

and conflict resolution. Lack of job security. Long working

hours. Excessive time away from home and

family.

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Office politics and conflict among staff.

Prejudice in the workplace. Unpleasant or hazardous working

conditions. No opportunity to use personal

talent and ability effectively. Bullying or harassment.Feeling powerless.Continuous unreasonable

performance demands.

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The organisational effects of stress can include the following:

High absenteeism and staff turnover levels.

Workplace accidents. Interdepartmental conflict.Deterioration in industrial relations. Reduction in long-term productivity. General dissatisfaction, low morale

and poor work performance. Reduces commitment and

motivation.

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Signs and Symptoms - STRESS

Physical: Increased heart rate, perspiration and respiration. Chest palpitations, sweaty palms, dry mouth, muscle tension, restlessness and nausea. Long term effects include backache, stomach ulcers, migraine,

high blood pressure, heart trouble, depression, weakened immune system and irritable bowel syndrome.

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2. Emotional: Periods of anxiety, crying, feeling of hopelessness, panic attacks and irritability.

3. Behavioral: Changes in sleeping and eating patterns, increased smoking, alcohol consumption, nail biting, absenteeism form work.

Signs and Symptoms - STRESS R


Mental/cognitive: Indecision, not thinking clearly, confusion, lack of concentration, forgetting, interpretation leading to overreacting.

Signs and Symptoms - STRESS R


Stress Self-Test

Read the questions below and circle the number which best reflects how often you have had that symptom in the last three months, using the following scale:

Scale: 1 =hardly ever, 2 = sometimes, 3 = often, 4 = very often

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I feel nervous, anxious, ill at ease 1 2 3 4 I feel keyed up, over excited 1 2 3 4 I worry excessively 1 2 3 4 I become confused or forgetful 1 2 3 4 I have difficulty concentrating 1 2 3 4 I feel generally irritable 1 2 3 4 I become depressed 1 2 3 4 I feel bored or apathetic 1 2 3 4 I feel my heart pounding 1 2 3 4 I breathe rapidly 1 2 3 4 I develop headaches or eye tension 1 2 3 4 I experience low back pain 1 2 3 4 I am short tempered with others 1 2 3 4 I become withdrawn 1 2 3 4

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I am achieving less than normal 1 2 3 4 My stomach becomes upset 1 2 3 4 I feel light headed or faint 1 2 3 4 My mouth and throat become dry 1 2 3 4 I develop nervous twitches 1 2 3 4 I can't sit or stand still 1 2 3 4 My muscles become tense and stiff 1 2 3 4 I stutter or stammer when I speak 1 2 3 4 I clench my jaw or grind my teeth 1 2 3 4 My hands and fingers tremble 1 2 3 4 My appetite changes markedly 1 2 3 4 I sleep too long, stay in bed 1 2 3 4 I suffer from insomnia 1 2 3 4 I have minor accidents/make more mistakes 1 2 3

4

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I have conflicts with co-workers 1 2 3 4 I take lots of sick leave 1 2 3 4 I use alcohol excessively 1 2 3 4 I am afraid of violent confrontation 1 2 3 4 I experience exaggerated fears or phobias

1 2 3 4 I have constant financial difficulties 1 2 3

4 I have constant feelings of not being

worthwhile 1 2 3 4 I have too many pressures at one time 1 2

3 4 I have difficulty carrying responsibility 1 2

3 4

Scale: 1 =hardly ever, 2 = sometimes, 3 = often, 4 = very often R


I find it difficult to cope with frustrating situations 1 2 3 4 I can't handle a demanding environment 1 2 3 4 I have difficulty relaxing 1 2 3 4 I find it hard to communicate 1 2 3 4 I have unreal expectations of my relationships 1 2 3 4 I feel obligated to others 1 2 3 4 I experience lack of recognition and approval from others 1 2

3 4 I am resistant to change 1 2 3 4 My co-workers often seem hostile 1 2 3 4 I feel unappreciated, unsupported 1 2 3 4 I feel lonely, isolated 1 2 3 4

Scale: 1 =hardly ever, 2 = sometimes, 3 = often, 4 = very often R


ANALYSIS OF SELF STRESS

Scoring: There are no right or wrong scores for this quiz! Obviously, the lower your total score the better. This quiz is designed really to draw your attention to the myriad of stress symptoms you may have been disregarding. Any item you have marked as a three or four indicates a potential problem that warrants your attention.

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Some of the most commonly advocated strategies include:

Exercise: Exercise is widely acknowledged as beneficial in reducing anxiety levels. When you are nervous, angry, or upset, you can release the build up of pressure through exercise or physical activity. Exercise burns up adrenaline and produces helpful chemicals and positive feelings. Running, walking, working in your garden, yoga, soccer are just some of the activities you can try. They can help reduce the outward symptoms of stress and provide an emotional respite.

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Identify ways to manage your time:

One of the major symptoms of stress at work is the feeling that there are just not enough hours in the day for you to do everything that needs to get done. Trying to take care of everything at once can seem overwhelming and, as a result, you may not accomplish anything. Instead, make a list of what tasks you have to do and then do one at a time, checking them off as they’re completed. Give priority to the most important ones and do those first. Ask to attend a time management course if you feel this will help.

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Improving your diet:

When we are stressed we often feel too busy to take lunch breaks and feel too tired in the evening to cook for ourselves. We often then resort to eating ‘convenience’ foods and ‘junk’ foods. Balanced healthy diet is essential. Assess the current diet and identify where improvements should be made and commit to those improvements.

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Learn to relax:

The best strategy for avoiding stress is to learn how to relax. There are many relaxation exercises which can be done in the workplace. The most common of these is to learn breathing techniques. Relaxation can be learned by anyone and costs nothing. Yoga, meditation, and massage are commonly used as methods of relaxation.

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Talk about your stress:

It helps to talk to someone about your concerns and worries. Perhaps a friend, family member, colleague, or counselor can help you see your problem in a different light. If you feel your problem is serious, you might seek professional help from a counselor. Knowing when to ask for help may avoid more serious problems later.

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Breathing Techniques:

Stress leads to hyperventilation or over breathing. Diaphragmatic breathing counteracts the stress response. Place one hand on the diaphragm (the stomach area between the rib cage). Push this part out when breathing in and let it rest when breathing out. When breathing out, hold the breath. This replaces oxygen levels in the

bloodstream and increases carbon dioxide.

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Learn to say "no":

If there are things at home or at work that you just can't or don't want to do, learn how to say no. And don't commit to new things

just because you feel you have to. Don’t take on more than you can handle. This is dealt with in more detail in the section on Assertiveness

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WHAT IS SELF MANAGEMENT???

“Self management is the degree to agree themselves for their own mistakes, correction ,own training, career development.”

- Roby

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SELF E ESTEEM & SELF - EFFICACY

Self-esteem is the extent to which one has a positive image of oneself and a measure of the extent to which one approves of and accepts oneself and regards oneself as praiseworthy, either absolutely or in comparison with others. Self-esteem has been linked to career decisions and behavior.

Employees that have a high level of self-esteem are likely to have a strong sense of self-efficacy, which implies that they have strong expectations that they can execute the behavior required for

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DEVELOPING A POSITIVE SELF TALK:

“If you think you can, or think you can’t, you’re probably right.”

- Henry Ford

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SELF BELIEF

SELF IMAGE

SHED STRESS

POSITIVE THINKIN

G

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KEEPING MOTIVATED

“Success is not final, failure is not fatal: it is the courage to continue that counts.”

- Winston Churchill

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HOW TO GET MOTIVATED:

Get motivated every day: Motivation does not automatically last. You have to renew it each and every day. You simply have to realize that if you want to stay motivated over the long term, it is something you will have to apply to yourself each and every day.

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VISION

Have a vision for your life: Remember to have a vision. You have to have a vision that is suitable to motivate you. Set goals and sufficient rewards.

Develop a plan and stick on to achieve the plan.

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FUEL YOUR PASSION

ENERGISE YOUR BODYENERGISE YOUR MINDENERGISE YOUR SPEECH

MAKE A TREND SET IN ALL YOUR ATTITUDE


WORK HARD = RESULT ORIENTED

SMART – GOALSS= SPECIFICM= MEASURABLEA=ACHIEVABLER=RELEVANTT=TIME BOUND


PUT GOOD THOUGHTS TO YOUR MIND:

TALENT OR SKILL OR KNOWLEDGE


RIDE THE MOMMENTUM WHEN IT COMES:

“Things may not go well always it may play in a zig – zag manner. Make sure you feel good about yourself”.


COMMUNICATION STRATEGIES:

“It’s too easy in life to blame others and place the responsibility for failure on them. Before you begin to think about other people and how to deal with the problems you perceive they present let’s make sure you have thought about your own attitude”.


“HELP YOURSELF FIRST”

Recognize your own defensive mechanisms

TRY TO SLOW DOWN YOUR REACTION

INVESTIGATE,EVALUATE,OMMIT


SELF AWARENESS COMPETENCIES

AWARENESS OF FEELINGS:

“Recognize ones emotions and feelings”

Know others EMOTIONS = FEELINGName WHY AND LABEL THEM


REALISE THE CHAIN

FEELINGS

THINKING

WORDS &

SAYINGSFEELINGS OF EMOTION TO

ACTION


EFFECTS OF THEIR FEELINGS

PERFORMANCE AT WORK

QUALITY OF EXPERIENCE AT WORK

RELATIONSHIP WITH OTHERS


PERSONAL INSIGHT

AWARE OF THEIR STRENGTH,FRAILTY,EMOTIONAL BOUNDARIES IN RELATIONSHIP

REFLECTIVE AND UNDERSTANDING THE POWER OF LEARNING FROM EXPERIENCE


LEARNING

OPEN TO CANDID FEEDBACK

NEW PERSPECTIVE

CONTINOUS LEARNING & SELF DEVELOPMENT


TYPES OF PERSONALITY

1.PERFECTIONISTS 6.QUESTIONERS 2.HELPERS 7.ENTHUSIASTS OR 3.ACHIEVERS ADVENTURES

4.ROMANTICS 8.BOSSES

5.OBSERVERS 9.PEACEMAKERS


PSYCHOMETRIC TEST

A psychometric test designed by Carl Jung in his book “PSYCHOLOGICAL TYPES”,1921.

To take the test visit the URL: http://humanmetrics.com/cgi-

win/Types2.asp


EMOTIONAL INTELLIGENCE VS MASTERING MIND



LEARN TO BE HAPPY AT WORK PLACE AND

SO YOUR LIFE TOO


Peter Warr a Professor of work psychology - 25% of our lives is at work

HAPPYIT IS NOT IN DOING WHAT YOU LIKE WHEREAS LIKING WHAT YOU DO - James M Barriers Scottish author and dramatistARISE TRAINING & RESEARCH CENTER

The art of happiness: A Handbook for living – Dalai Lama

HAPPINESS CAN BE ATTAINED BY TRAINING THE MIND

1. ALWAYS SMILE2. STOP WORRYING3. DO THINGS DIFFERENTLY4. HAVE BREAK FROM WORK TO

HAVE FUN5. ENSURE GOOD NIGHT SLEEP6. EAT NUTRIOUS FOOD AND

EXERCISEARISE TRAINING & RESEARCH CENTER

BUDDHA ‘S BEAUTIFUL MESSAGE

ONE OF THE BEAUTIFUL CONCEPTS THAT BUDDHA HAS GIVEN TO HIS DISCIPLE WAS THAT A WELL ORDERED MIND WILL DO GREATER GOOD TO A MAN THAN A FRIEND OR MOTHER OR ANYONE IN THIS WORLD”


WELL BALANCED BODY AND MIND

1.EMOTIONAL INTELLIGENCE

A MAN COVERING WITH BLANKET WHEN IN COLD WEATHER WHEREAS YOGI SITS COMFORTABLY IN SNOW IN THE HIMALAYAS WITHOUT EVEN PROPER CLOTHES


EMOTIONS

Emotions are powerful sources of energy. They arise in us and activate our values, shape our behavior.

Daniel Goleman, refers emotions to a feeling and its distinctive thoughts, psychological and biological states and range and tendency to act.

Emotion is an instant plan for handling life that evolution has instilled in us.


BODY AND EMOTIONS

When a person is in fear the blood goes to the large skeletal muscles such as in the legs making it easier to run fast.

When in happiness, there is an increased activity in the brain centre. This prevents negative feelings and increases available energy.

Sadness brings a drop in energy.ARISE TRAINING & RESEARCH CENTER

HOW TO OVERCOME

1. DIET CONTROL2. SPIRUTUALISM3. THINK BEFORE YOU SPEAK4. YOGA AND MEDITATION5. POSTURE


MIND AND MONKEY

Our Mind is like a monkey which jumps from one place to another restlessly

1. Dissatisfaction2. Distress3. Disgust with others


MIND AND ELEPHANT

Our mind is also like as strong as an elephantWhich when being tamed can pull greater

burdens in life and succeed.

Which can erode six c’s of cancers

1.CYNICISM 2. CRITICISM 3.COMPARING 4.COMPETING 5.COMPLAINING 6. CONTENDING


SELF CONTROL AND CONCENTRATION

HAVE A CONTROL OVER WORDS

KEEP IT SHORT AND SIMPLE

Half of the problem sheds when this is practiced


TREE

ROOTS------- WATER HONESTY,UPRIGHTNESS,STRAIGHTFORWARD,SINCERETY,LOYALTY

SOIL--------FRIENDSHIP

FLOWER ------- CHARACTER

FRUITS ------ MASTERING THE MIND(TASTY)ARISE TRAINING & RESEARCH CENTER

MENTALLY SICK

Physical sickness can be cured but

mental sickness ?Change yourself

1.Flexible to change

2.Temperament

3.Empathy


For true success ask yourself these four questions: Why? Why not? Why not me? Why not now?- James Allen

Learn from yesterday, live for today, hope for tomorrow. The important thing is to not stop questioning.-Albert Einstein

Imagination is more important than knowledge. Knowledge islimited.Imagination encircles the world.- Albert Einstein


Emotional intelligence = ROBY

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