Emotional Intelligence Digg beneath the surface. Content What is EQ What is emotion/feeling? Case...
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Transcript of Emotional Intelligence Digg beneath the surface. Content What is EQ What is emotion/feeling? Case...
Emotional IntelligenceDigg beneath the surface
Content
• What is EQ• What is emotion/feeling?• Case study• Emotional expressions• Case study• Emotional hygene
TEST
Answers
• Which words aren’t an emotion?• Three main components of an emotion?• Are there good and bad emotions?• What is their function?• Which part of the brain was developed earlier?• What is EQ?• Is EQ inherited or developed?• Is there a peak in EQ?• Is there a correlation between EQ and IQ?
Emotions
• Physical reaction• Has psychological impact• Informs us whether our needs are fulfilled• Positive emotions emerge when our needs are met• Negative emotions emerge when we don’t get what we need
EMOTION: 3 main components
• Conscious experience• Physical reaction• External expression
Emotional intelligence
• The capacity to recognize, appreciate, understand and infulence our own emotions and the emotions of others.
CASE STUDY
PARTICIPANT
Ballet dancer
PARTICIPANT
Surgenon
PARTICIPANT
Dance partner
PARTICIPANT
Father/Mother
PARTICIPANT
Police officer
WARNING!
EMOTIONS ARE A DELICATE MATTER!
CASE STUDY
IVAN
You are assigned to team with a new collegue named Ivan. He is kind but very unprofessional. Every day he comes at least 30 minutes late for team meatings. Because of that the work process slows down and everyone has to work overtime. You decide it is time to talk about his habbit of being late.
IVAN
Organizational – not personal!Uncertainity!He is a collegue after all!
TEST
Fear
1.2.3.4.5.6.7.8.9.10.11.12.13.14.
Anger Surprise Joy Disgust SadnessContempt
Ready?
Answers!
Light Sadness
Disgust
Light Sadness
Light Joy
Light Anger/Desiciveness
Light Fear
Disgust
Sadness
Conceiled Anger
Fear or Surprise
Controlled Anger, having difficulty concetrating
Fear
Controlled Anger
Contempt
Main points
• Experience your emotions!• Respect emotions of others!• Encourage genuine emotional expression and sharing!
SelfOthers
Recognition
Acceptance
Awareness
Recognition
Respect
Awareness
I feel
I share/exp
ress
I experienc
e
Mind
I sense
I empathiz
e
I’m compassio
nate
Heart
Useful resources
• D.Goldman – Emotional intelligence• M.Goldsmith – Non-violent communication• Paul Eckman – Emotions revealed