Emotion & Moods

TEAM 2

SHRADDHA DESAI- 306

RAJASHREE DHOLYE-307

ROSHAN D’SOUZA- 308

HELEN FRANCIS -309

AMIT JAISWAL - 310

AFFECT, EMOTIONS & MOODS

• AFFECTSIt is generic term that covers a broad range of feelings that people experience. It encompasses both emotions and moods.

• EMOTIONS Intense feelings that are directed at someone or something.

• MOODSFeelings that tend to be less intense than emotions and that lack a contextual stimulus.

AFFECTBroad Range of

Feelings that people experience

EMOTIONS• Caused by Specific event

or person

• Action oriented in nature

• Usually accompanied by distinct facial expressions

• Specific and numerous in nature

MOODS• Cause is often general

and unclear

• Cognitive in nature

• Generally not indicated by facial expressions

• More General

AFFECT, EMOTIONS & MOODS

BASIC SET OF EMOTION

Basic Set

Emotions

Happiness

Surprise

Fear

Sadness

Anger

Disgust

Positive & Negative affect

BASIC MOODS

Do emotions make us Irrational?

What Functions do Emotions Serve ?

• Disgust

• Excitement

• Jealousy

• Anger

• Fear

FUNCTIONS OF EMOTIONS

• WEATHER• STRESS• SOCIAL ACTIVITIES• SLEEP• EXERCISE• AGE • GENDER• DAY OF THE WEEK

SOURCES OF EMOTIONS & MOODS

Positive Moods are Highest

• At the End of the Week

• In the Middle Part of the Day

Negative Moods are Highest•At the Beginning of the Week•They show little variation throughout the day

HOW OUR MOODS ARE AFFECTED BY DAY OF THE WEEK AND TIME OF THE DAY

• EMOTIONAL LABOUR Emotional Labour is an employee’s expression of organizationally desired emotions during interpersonal transactions at work.

• EMOTIONAL DISSONANCE Emotional Dissonance is when employees have to project one emotion while simultaneously feeling another.

EMOTIONAL LABOR

• Felt Emotions Actual Emotion of Individual

• Displayed Emotion Emotions that the organization requires workers to show and considers appropriate in a given job.

• Surface Acting Hiding ones inner feelings and forgoing emotional expressions in a response to display rules

• Deep Acting It is trying to modify ones true inner feelings based on display rules

EMOTIONAL LABOR

EI is a person’s ability to

• Be self aware (to recognize your own emotions when you experience them)

• Detect emotions in others

• Manage emotional cues & information

EMOTIONAL INTELLIGENCE (EI)

For Intuitive Appeal EI predicts criteria that

matter EI is biologically based

Against EI is too vague concept EI can’t be measured The validity of EI is

suspect

CASE FOR & AGAINST EI

• Selection Emotions can affect employee effectiveness

• Decision Making Positive emotion helps in better Decision making.

• Creativity Good mood increases creativity.

• Motivation Emotional commitment to work and high motivation are strongly linked

• Leadership Emotions are important to acceptance of messages from organizational leaders.

OB APPLICATION OF EMOTIONS AND MOODS

• Negotiation Negotiation is an emotional process

• Job Attitudes People who have good day at work are more relaxed when they go home than people who have a tough day.

• Customer Service: Emotions influence customer service and the quality of customer service provided by a worker.

• Deviant workplace Behaviors: Negative emotions leads to deviant workplace behaviors. Action that harms organization norms is known as deviant workplace behaviors

OB APPLICATION OF EMOTIONS AND MOODS

GLOBAL IMPLICATIONS

• Does the degree to which people experience emotions vary across cultures?

• Do people’s interpretations of emotions vary across cultures?

• Do the norms for the expressions of emotions differ across cultures?

“YES” to all of the above!

• Emotions and mood are intertwined and are both affective in nature.

• Emotions and moods are a natural part of an individual’s makeup.

• You can’t divorce emotions from workplace because you can’t divorce emotions from people.

IMPLICATIONS FOR MANAGERS