Ram UpYour

ServiceExperience

Managing EmotionsSunday, April 14, 13

Santhanaram Jayaram

Santhanaram Jayaram is a BusinessCommunication Coach & speaker with an

MBA inInternational Business who strongly believes

in his missionof H.O.P.E , Helping Other People

Effectively. Ram hasconceptualized a program

"C.O.D.E.W.O.R.D for success".

Specialty : Creating Service Experience,Laughter & Enneagram

Sunday, April 14, 13

Santhanaram Jayaram

Santhanaram Jayaram is a BusinessCommunication Coach & speaker with an

MBA inInternational Business who strongly believes

in his missionof H.O.P.E , Helping Other People

Effectively. Ram hasconceptualized a program

"C.O.D.E.W.O.R.D for success".

Specialty : Creating Service Experience,Laughter & Enneagram

Sunday, April 14, 13

Sunday, April 14, 13

Sunday, April 14, 13

Ram’s Partners

Sunday, April 14, 13

Ram’s Partners

Sunday, April 14, 13

EmotionCoaching

Sunday, April 14, 13

Emotion Coaching

Sunday, April 14, 13

Emotion Coaching

Sunday, April 14, 13

Emotion Coaching

Sunday, April 14, 13

Step 1 Diagnosis

Emotion Coaching

Sunday, April 14, 13

Step 1 Diagnosis

Emotion CoachingSet Standards and BenchmarksFind out where they are now and the outcomes to achieveEstablish working relationship - Coaching Contract

Sunday, April 14, 13

Step 1 Diagnosis

Emotion Coaching

Sunday, April 14, 13

Step 1Step 2

Diagnosis

Alliance

Emotion Coaching

Sunday, April 14, 13

Step 1Step 2

Diagnosis

Alliance

Emotion CoachingOutline Purpose of coachingSet clear objectives that is agreed uponIdentify specific assessment tools

Sunday, April 14, 13

Step 1Step 2

Diagnosis

Alliance

Emotion Coaching

Sunday, April 14, 13

Step 1Step 2Step 3

Diagnosis

Alliance

Assessment

Emotion Coaching

Sunday, April 14, 13

Step 1Step 2Step 3

Diagnosis

Alliance

Assessment

Emotion CoachingUse Open QuestionsReflect and summarize

360-degree feedback & personality questionaires

Sunday, April 14, 13

Step 1Step 2Step 3

Diagnosis

Alliance

Assessment

Emotion Coaching

Sunday, April 14, 13

Step 1Step 2Step 3

Step 4

Diagnosis

Alliance

Analysis

Assessment

Emotion Coaching

Sunday, April 14, 13

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Step 4

Diagnosis

Alliance

Analysis

Assessment

Emotion CoachingSWOT analysis

Prioritize development actionDiscuss appropriate models

Sunday, April 14, 13

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Step 4

Diagnosis

Alliance

Analysis

Assessment

Emotion Coaching

Sunday, April 14, 13

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Diagnosis

Alliance

Analysis

Alternatives

Assessment

Emotion Coaching

Sunday, April 14, 13

Step 1Step 2Step 3

Step 4Step 5

Diagnosis

Alliance

Analysis

Alternatives

Assessment

Emotion CoachingConsider alternative waysUse problem-solving strategies to explore possibilities

Use structural process for decision-making

Sunday, April 14, 13

Step 1Step 2Step 3

Step 4Step 5

Diagnosis

Alliance

Analysis

Alternatives

Assessment

Emotion Coaching

Sunday, April 14, 13

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Step 4Step 5Step 6

Diagnosis

Alliance

Analysis

Alternatives

Action Planning

Assessment

Emotion Coaching

Sunday, April 14, 13

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Step 4Step 5Step 6

Diagnosis

Alliance

Analysis

Alternatives

Action Planning

Assessment

Emotion CoachingDevise a detailed planIdentify sources of support/hindranceAgree timescales

Sunday, April 14, 13

Step 1Step 2Step 3

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Diagnosis

Alliance

Analysis

Alternatives

Action Planning

Assessment

Emotion Coaching

Sunday, April 14, 13

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Step 7

Diagnosis

Alliance

Analysis

Alternatives

Action Planning

Assessment

Application

Emotion Coaching

Sunday, April 14, 13

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Step 7

Diagnosis

Alliance

Analysis

Alternatives

Action Planning

Assessment

Application

Emotion CoachingBehavioural exercisesRelaxation techniquesKeeping a feeling diary

Sunday, April 14, 13

Step 1Step 2Step 3

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Step 7

Diagnosis

Alliance

Analysis

Alternatives

Action Planning

Assessment

Application

Emotion Coaching

Sunday, April 14, 13

Step 8

Step 1Step 2Step 3

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Step 7

Diagnosis

Alliance

Analysis

Alternatives

Action Planning

Assessment

ApplicationReview, Feedback & Evaluation

Emotion Coaching

Sunday, April 14, 13

Step 8

Step 1Step 2Step 3

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Step 7

Diagnosis

Alliance

Analysis

Alternatives

Action Planning

Assessment

ApplicationReview, Feedback & Evaluation

Emotion CoachingIdentify what worked well and what did notExplore key learning pointsAgree further development

Sunday, April 14, 13

Step 8

Step 1Step 2Step 3

Step 4Step 5Step 6

Step 7

Diagnosis

Alliance

Analysis

Alternatives

Action Planning

Assessment

ApplicationReview, Feedback & Evaluation

Emotion Coaching

Sunday, April 14, 13

Ramitup.com

Sunday, April 14, 13