EMERGING TRENDS of Training and Development

Trends That Will Affect Training1. The use of new technologies for training

delivery will increase2. Demand for training for virtual work

arrangements will rise3. Emphasis on capture and storage and use

of intellectual capital will increase4. Companies will rely on learning

management systems, integration with business processes, and real-time learning

Trends That Will Affect Training Contd….5. Training will focus on business needs and

performance6. Training departments will develop

partnerships and will outsource7. Training and development will be viewed

more from a change model perspective

New Technologies for Training DeliveryCost of these new technologies will decrease

Companies can use technology to better prepare employees to service customers and generate new business

Training costs will be substantially reduced through use of new technologies

New Technologies for Training Delivery Contd….Technologies allow trainers to build into

training many of the desirable features of a learning environment

Technology will allow training to be delivered to contingent, decentralized employees in a timely, effective manner

Virtual Work ArrangementsVirtual work arrangements:

Work that is conducted in a remote locationEmployee has limited contact with peersEmployee able to communicate electronically

Two training challenges:Companies have to invest in training delivery

methods that facilitate digital collaborationTeams and employees must be provided the

tools they need for finding knowledge

Intellectual CapitalCompanies will increasingly seek ways to

turn employees’ knowledge (intellectual capital) into a shared company asset because of:software such as Lotus Notes and intranetsgrowing emphasis on creating a learning

organizationTrainers and the training department likely

will:manage knowledgecoordinate organizational learning

Learning Management SystemsUsed to automate the administration of

online learning systemsCan help companies:

reduce travel costs related to trainingreduce time for program completionincrease employees’ accessibility to training

across the businessprovide administrative capabilities to track

program completion and course enrollments

Learning Management Systems Contd….Important for human capital managementHuman capital management – integrates

training with the human resource function to determine:how training dollars are spent, andhow that expense relates to business dollars

for the companyAccomplished through a software system that

integrates all human resource management activities with each other

How should an LMS be developed?1. Senior management needs to be convinced

that an LMS will benefit employees improve business functions contribute to overall business

strategy and goals2. The company must have an e-learning

culture that supports online learning and encourages employee participation

3. The online learning environment needs to be under the control of the learner

Business Needs and Performance

Training departments will have to ensure that they are seen as helping the business functions to meet their needs

Requires a shift from training as the solution to business problems to a performance analysis approachInvolves identifying performance gaps or

deficiencies and examining training as one possible solution for the business units (the customers)

Business Needs and Performance Contd…..Two ways that training departments will need

to be involved are:(1) focusing on interventions related to performance improvement(2) providing support for high-performance work systems

Training departments’ responsibilities will include a greater focus on systems that employees can use for information on an as-needed basis

Training and Development from a Change Model PerspectiveFor new training or development practices to

be successfully implemented, they must first be accepted by managers, upper management, and employees

For managers and employees, change is not easy

Resistance to new training and development practices is likely

Training and development should be viewed from a change model perspective

Training and Development from a Change Model Perspective Contd…The process of change is based on the

interaction among four components of the organization:TaskEmployeesFormal organization arrangementsInformal organization

Different types of change-related problems occur depending on the organizational component that is influenced by the change

Training and Development from a Change Model Perspective Contd…Four change-related problems need to be

considered for any new training practice:Resistance to changeControlPowerTask redefinition

A Change Model

Components of the organization

Change-related problems

Resistance to Change

Loss of Control

Formal Organizational Arrangements

Power Imbalance

Task Redefinition Challenges

Individual

Task

Informal Organization

Methods to Determine Whether Change is NecessaryViewing training from a systems perspective

means that companies and trainers need to understand both internal and external environments

They need to understand the effectiveness and efficiency of current training practices

They need to be aware of other companies’ practices to ensure that their training practices are the best possible

Change Management Steps

1. Overcoming Resistance To Change

2. Managing The Transition

3. Shaping Political Dynamics

4. Using Training To Explain New Tasks

Change Interventions

Survey Feedback

Process Consultation

Group Interventions

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