EMERGING LEARNING TECHNOLOGIES

EMERGING LEARNING TECHNOLOGIES

Reference and Loan Library, 3/24/2009

Martha Farley Berninger and Abby Swanton

The Reference Team at Reference and Loan

Martha Farley Berninger, Librarian Supervisor Reference and Interlibrary Loan 608-224-6168 [email protected]

Allison Coshenet, Reference Librarian, AskAway PR lead, Reference/Virtual reference 608-224-5393 [email protected]

Jeanne Otteson, Reference Librarian and Wisconsin.gov portal support 608-224-6164 [email protected]

Reference and Loan Library, 3-24-09

mailto:[email protected]



Some of the Reference and Loan Resource Sharing Team

David Sleasman, Librarian Supervisor, Resource Sharing Technology

Abby Swanton, Wisconsin Document Depository Librarian

Vickie Long provides schools and libraries support for WISCAT Software

Michele Martinsen assists schools, libraries and patrons with interlibrary loan

Pat Stutz assists schools, libraries and state agency employees with interlibrary loan


What Reference Services do we offer to Schools?

The AskAway virtual reference service Chat – available to ALL Wisconsin libraries including

schools Email – available to libraries that pay as full

participants

Backup reference service to all Wisconsin residents We respond to requests forwarded to us by resident’s

public library systems and public libraries Via phone, email, and mail

Development and management of proprietary research tools included in BadgerLink including: Songbook database Library directory


Conducting Research for Library Patrons

Our reference librarians respond to research requests forwarded by public library systems and libraries, and school libraries. We can conduct some research for you, or train you on how to search yourself.

We search: BadgerLink the Internet Our collection WISCAT and OCLC/FirstSearch “Fee-based” databases like DIALOG, WestLaw, and

LexisNexis We search fee based databases on your behalf, but we cannot

offer direct access


The AskAway Virtual Reference Service

24/7 chat and email reference service

We began a trial of AskAway in select Wisconsin schools last August – details to come…

Many schools have posted the chat link to AskAway outside of the trial, and if yours is one of them we’d like to work more closely with you to ensure success


What is AskAway?

24/7 chat and email reference service available through public library websites, the DPI website and some school websites

A handful of Wisconsin libraries have implemented an IM interface, but it’s not widespread

Any Wisconsin resident (including you, your students, your colleagues and your family members) can login to the chat service

Email questions are handled by the library you use to submit your question

Chat staffing is handled by librarians in participating libraries around the country and in the U.K.

The AskAway service is offered by OCLC as “QuestionPoint” Reference and Loan Library, 3-24-09

What Does AskAway Provide?

Patrons are given help locating and using resources made available by their school library, their local public library, BadgerLink, and on the web

Patrons needing additional help can be referred to their home library (public or school) from within the software, if the library has its own AskAway page and staffing

QuestionPoint policies specify that students logging in to the service should be directed to the resources of their school and/or public library and offered assistance selecting and using resources

The intent of the service is to instill information literacy skills, not to provide “instant answers” Does that always happen? Unfortunately no.


How Does it Work?

Patrons login and librarians staffing chat pick up their questions to begin a session

Librarians conduct reference interviews with patrons and begin by checking the policy page for the patron’s library to verify the sources available to that patron and check for chat librarian login information

Librarians may co-browse with patrons, which allows either party to move to different websites together

Co-browse functionality has some issues, so it’s used by all librarians

When not co-browsing, chat librarians will push links to pages to the patron


Our AskAway Launch Page

AskAway Chat Interface

Our AskAway Policy Page

Cobrowsing

What Happens Next?

Librarians ask clarifying questions during the chat to verify that patrons are finding the information they need

When the patron confirms that they’ve received enough information to proceed with their research on their own the librarian may end the chat, or wait for the patron to logoff

After the session ends the librarian codes the outcome, and if the patron needs more information the chat librarian can send the chat transcript to the patron’s library for follow-up (but only if the patron verifies their email address during the chat)

Libraries generally follow-up the next day.

Chat libraries review transcripts regularly to report any concerns about the quality of service provided to their patrons


Levels of Participation in AskAway

ANY school can refer their students to the AskAway link on the Reference and Loan website, or your local public library’s website

This option requires the least investment of time and energy

But even if this is all you do, we’d like to provide you some training materials so your students know what to expect from the service


Joining the Expanded AskAway Trial

Your school can join the expanded AskAway trial by posting a link into the Reference and Loan launch page

Your students would have easy access to the service from your website

Reference and Loan will provide training for you and your library media specialist

Support materials, including customizable tip sheets and flyers are provided

Your staff would not have direct access to transcripts, statistics, or the ability to logon to chat as a librarian or administrator

Reference and Loan can provide you with basic statistics and sample transcripts on a periodic basis


A Word of Caution

PLEASE DO NOT post a link into AskAway using the link hosted by the Reference and Loan or your local public library without consulting that library or us

Patrons logging in are identified as patron’s of the library whose launch page they’ve used to login

Posting a link into another library’s launch page makes that library responsible for follow up with your students

The national QuestionPoint consortium monitors the percentage of questions answered by librarians within a patron’s state vs. out of state

The statewide consortium needs to know when new libraries are posting links so we can address the staffing ramifications


Additional Option to Participate in AskAway

Reference and Loan will be working with the DPI Instructional Media and Technology team to explore more ways to support AskAway in schools Stay tuned for details

Schools CAN subscribe directly to AskAway, which would provide students access to the chat and email service, and give staff direct access to student transcripts, usage statistics, and the ability to staff chat For more information please contact : Martha Berninger at 608-224-6168 Mark Beatty at WiLS at 608 265-5719


Results of the School Trial to Date

Last May five schools were selected to participate, four were able to proceed - other schools expressed interest, but were unable to participate due to a variety of factors

Participating schools were: George Nelson Tremper in Kenosha South Division High School in Milwaukee Mosinee School District Homestead High School in Mequon

Milwaukee Public Library is supporting South Division Reference & Loan is supporting the other schools Usage during the trial period has grown gradually over time,

but fluctuates according to class workload and academic schedule


AskAway on Tremper High School Library Website

AskAway on Homestead High School Library Website

School Trial Statistics

What Have we Learned?

Reviews of the trial held with Reference and Loan, participating libraries and Milwaukee Public Library reveal that:

It’s important to present training to students both in the library and the classroom – training drives student use of the service

Repeat presentations may be necessary to build student’s confidence in the service, and to develop constructive, appropriate use of the service

Training fellow teachers and school staff also builds use of the service and understanding of its value

Use by school faculty and staff builds more slowly


What can Your School do?

We welcome all schools to participate in AskAway at the level appropriate to your situation

Direct your students to the AskAway link on the Reference & Loan website, or your local public library

Participate in the expanded trial program Explore additional program support options as

they are identified by DPI Become a paying participant


About AskAwayAbout reference servicesAbout interlibrary loan

Martha Berninger, 608-224-6168

[email protected]

Please Call with any Questions!


WISCONSIN DIGITAL ARCHIVES

Providing Access to Wisconsin State Government Information

By Abby Swanton, LibrarianDept. of Public Instruction, Reference and Loan Library

WEMTA, March 24, 2009

Wisconsin Document Depository Program

shall collect and distribute a wide range of state government publications and information to depository libraries [r]egardless of format or process by which produced and regardless of the source of funds provided to the publisher in order to preserve and make available a record of major state government programs for future use

Defined by Sections 35.81- 35.84 of the Wisconsin Statutes, as amended by 1991 Wisconsin Act 285


What is a State Document?

• Wisconsin statutes 35.81(3)• “State document" includes every publication produced by a state

agency in multiple copies or prepared for a state agency in multiple copies … that is supported wholly or partly by any funds appropriated by this state, regardless of the format or process by which produced … which is intended by the publisher to be disseminated or made accessible to the public or is required by law to be published…”


Shift in Access to State Gov’t Info

Web publishing means fewer publications printed• Publications are born digital and only exist online• Some state agencies claim to be completely electronic• Printing on a more limited basis creating decrease in access• Quality of print has significantly diminished

More state government information available through state agency websites than ever before


• Creates a system to fulfill statutory obligation to participate in the Wisconsin Document Depository Program with electronic formats

• Provides authoritative permanent electronic access to electronic documents and web content accessed from Wisconsin state agency websites.


Introducing the Wisconsin Digital Archives

Managed by the Wisconsin Reference and Loan Library

Library Collaborators: • Wisconsin Legislative Reference Bureau• Wisconsin Dept. of Transportation• Wisconsin Historical Society (Library-Archives)• UW-Madison• Wisconsin State Law Library


Collaboration is Key to Success

Everyone Benefits!

• Provides all libraries, regardless of depository status, the opportunity to provide greater access to state government documents in electronic formats

• Provides unlimited users 24/7 convenient access to electronic state government documents


How does it Work?

Use Web Harvesting Tools Creation of persistent digital archives URLs to electronic documents and

web content

URLs are cataloged in WorldCat (WIDAG)

Distribution lists of fully cataloged digital archives are created and posted online

Libraries download catalog records into local OPACs for access from WorldCat or WISCAT


Primary Mode of Access in OPACs

All records in WorldCat, WISCAT, MadCat, LRBCat, FirstSearch

Libraries can download catalog records into local OPACs for access from WorldCat or WISCAT

Provides search benefits and convenient access to state agency information in a controlled environment

State agency publications co-exist regardless of format providing full historical range of state agency publications

Provide 24/7access and convenience to users

Expand audience served beyond designated depository librariesReference and Loan Library, 3-24-09

Broad Range of Topics

Current hot topics

Global warming

CWD

Organic Farming

DPI reports and initiatives

Statistics

Health

Employment/Unemployment

Crime

Governor’s Task Forces and Final Reports


What are we not Digitally Archiving?

Not collecting items that might be considered public records

Databases

Not digitally archiving content that is not meant for public consumption Nothing from Intranet sites

Not digitizing content Content is not being scanned from tangible formats, it already

exists in electronic format online

Not archiving entire websites We Are Not the Way Back Machine


Digital Archives Shipping Lists

Provide monthly lists of fully cataloged digital archives records to libraries (since Oct. 2005) http://salcat.dpi.wi.gov/refloan/indship.asp

http://salcat.dpi.wi.gov/refloan/indship.asp

RSS Feed for new Digital Archives Records Available in WISCAT


Search “Wis. digital depository item” using “All Headings”

For More Information

Visit our website: http://dpi.wi.gov/rll/inddep.html

Contact us:Abby Swanton, (608) 224-6174Wisconsin Document Depository LibrarianWisconsin Dept. of Public InstructionReference and Loan [email protected]


EMERGING LEARNING TECHNOLOGIES

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Transcript of EMERGING LEARNING TECHNOLOGIES