Emergency Operation Plan - Vanier College · The Vanier College Emergency Operation Plan outlines...
Transcript of Emergency Operation Plan - Vanier College · The Vanier College Emergency Operation Plan outlines...
Emergency Operation Plan
Public Version
Prepared by : Vanier College Safety & Security Services
Created: July 2012 Last Revised: November 2012
Introduction
The Vanier College Emergency Operation Plan outlines the College’s procedures for managing a wide variety of emergencies that may threaten the health and safety of the community, the integrity of its property and the ongoing classes and activities. Having an emergency operation plan does not prevent incidents from happening. It provides the College and the community, structured guidelines on reacting to events in an organized and efficient way in order to minimize the risks to everyone. It is important that the community is aware of the emergency plan in order to protect themselves and others during an emergency, but also to be knowledgeable of the steps to be taken in order to protect themselves at all times. Vanier College Safety & Security Services has the responsibility of maintaining the Emergency Operation plan, and continually update it whenever new best practices or procedures are published. Feedback may be sent to: [email protected] .
Introduction
ICS Command structure
Resources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
ICS Command Structure
The incident command system (ICS) is a standardized approach to incident management that can be used in any situation, under any circumstances, from a small scale incident to a disaster type of event. ICS is a flexible system that has been tested and in place for over 30 years in North America. The use of ICS has many benefits such as ensuring the safety of responders, ensures the achievement of set objectives and efficient use of resources.
Guiding principles:
Chain of command: Managers direct and control actions of personnel under their supervision. Chain of command eliminates confusion by requiring that orders flow only from the direct supervisor of each responder.
Unity of command: Any responder reports only to one supervisor. At the same time, responders receive assignments only from their one direct supervisor.
Planning & Organisation: Management of an event is done by establishing overarching objectives. Incidents are managed by creating an action plan that identifies specific objectives to be accomplished for each operational period.
Accountability: Is a principle effective at all levels. All responders must check-in before receiving an assignment to ensure the responders are known and how many are assigned in each area. All responses are directed in accordance with the established Incident Action Plan. Each manager must limit their span of control to between 3 and 7 individuals reporting to them, in order to efficiently manage all resources under them.
Main positions and general responsibilities
Crisis Management Group: Is a group of people from select departments of the college who are responsible for managing what goes on at the institution. Their primary focus is on recovery and continuation of services: How are they going to get classes back in session? The Crisis management group manages how to notify parents, how they are going to bring classes back in session or the cancellation of classes. They have the authority to make policy decisions, commit and obtain resources necessary to protect students and faculties. They delegate responsibility and authority over the incident to the incident commander. They do not assume a command role on the scene but they provide policy guidance on priorities and objectives and oversee resource coordination and support for the incident commander.
Command Staff
Incident Commander: He is responsible for all incident activities including strategies, tactics and information as the incident plays out. He has overall authority and responsibility for the incident operation. This position is always staffed regardless of the size of the incident.
Introduction
ICS Command structure
Ressources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
ICS Command Structure
Public Information Officer: Advises the incident commander on information dissemination and media relations. Provides information to and from the planning section, the community, the media and the Crisis management group when required.
Liaison Officer: Is the point of contact with external services, providing them information they need, and answer questions they may have.
Safety Officer: Advises the Incident commander on issues regarding the safety of the responders. Works with the operations section to ensure the safety of all responding personnel. Has the authority to stop work that is considered hazardous.
General Sections
Operations Section: Responsible for the organisation and assignation of all responders. This section supervises all tactical decisions in order to accomplish the established incident objective. It is also responsible for assigning resources to the incident.
Planning Section: The main task of the planning section is to collect, evaluate and disseminate operational information to the appropriate person. This section also prepares the incident action plan, tracks all incident resources, provides required documentation and ensures that responders have accurate information. This section is only created if needed and supports the operations section.
Logistic Section: Assists the incident commander and the operation section by providing facilities, services and materials required to support incident activities. Ensures the wellbeing of responders by providing sufficient food, water and medical services. Also arranges for communications and communication infrastructures as well as the required transportation.
Finance and Administration section: Responsible for contract negotiation, recording of personnel and equipment time, document and process claims for accident and injuries. They also offer the incident commander and the operations section financial and cost analysis of the operation in order to minimize spending. They keep a running tally of all costs associated with the incident response.
Assigned Positions:
The Crisis Management Group positions includes: o Director General o Academic Dean o Director, Administrative Services o Director, Financial Services o Director, Human Resources o Director, Student Services o Director, Vanier Communications o Registrar
Introduction
ICS Command structure
Resources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
ICS Command Structure
The Incident Commander position is assigned to the Manager, Safety & Security Services.
The Operations Section chief position is assigned based on the specific of the incident and qualifications. The Planning Section Chief position is usually assigned to the Manager, Facilities.
The Logistic Section Chief position is usually assigned to the Manager, Purchasing.
The Finance/Administration Section Chief position is usually assigned to the Coordinator, Financial Services.
Introduction
ICS Command structure
Resources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Resources and local information
Emergency Phone Numbers Numéro de telephone d’urgence
Vanier Safety & Security Services Police – Ambulance- Fire Department
514-744-7575
Red emergency phone / Téléphone rouge
White intercoms / Intercoms Blanc
911
Services de Sûreté et Sécurité
Vanier College
Police – Ambulance – Service incendie
Other Useful Numbers Autres numerous utiles
Services for students
Health Services Office
Counseling service
Student with Disabilities office
514-744-7885
Services aux étudiants
Services de santé
Service d’aide psychologique
Bureau de soutien aux étudiants en situation d’handicap
Service Department Montreal Police (SPVM) Neighborhood police station Quebec Poison Control Center Suicide Prevention Helpline Info Santé Drug-help and referral Tel-Jeunes
514-744-7500 ext. 7977
514-280-0107
1-800-463-5060
1-866-277-3553 514-723-4000
811
1-800-265-2626 514-527-2626
1-800-263-2266 514-288-2266
Département de Service
Service de Police de Montréal Poste de quartier
Centre antipoison du Québec
Centre de prévention du
suicide
Info Santé
Drogues – Aide et Référence
Tel-Jeunes
Introduction
ICS Command structure
Resources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Personal preparedness
Ultimately, every person is responsible for their safety and there are some simple steps that will help to prepare to meet any natural or human made disaster. At Home
Learn about hazards in your home and community o Find out what natural and technological disasters that could happen in your
community. o Potential hazards include floods, hail, rain, wind, chemical spills, epidemics
and power outage. o Look also around your home for hazards such as chemicals, faulty fire
alarms, etc.
Develop a family emergency plan o Arrange a meeting with your family members to explain the benefit of
having an emergency plan, the potential emergencies and explain what to do in each case.
o Every member of your family should know what to do in the event of an emergency. Preparing for an emergency will reduce fear, anxiety and response time as they will know how to respond.
o Establish 2 meeting points with your family: One outside your home if you have to evacuate for a sudden emergency and one outside your neighborhood if you can’t return home or asked to leave the neighborhood by the authorities.
o Teach all family members how to shut off utilities if it is required during an emergency, a leak is suspected or requested by the authorities.
o Take a first aid course that includes CPR. o Find out about emergency plans in your children school or daycare. What is
your role in a disaster situation? What are the evacuation procedures? Is there an alternate site in case of an emergency?
Prepare an emergency kit that should include bottle water, non-perishable food, medication, flashlight, radio, batteries, a first aid kit, games to pass time and anything that you may find useful in such a time.
Practice and maintain your emergency plan.
Twice a year, do a mock evacuation of your home to practice with the children what is the proper course of action in such a situation.
At the College:
Learn about hazards at work
Learn about how you will be informed of an emergency
Learn about the Vanier College Emergency Operation Plan
Volunteer for First aid/CPR training
Get involved
Introduction
ICS Command structure
Ressources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Communications
Vanier College Communications is responsible for all communications for the college. During an emergency, all communications are handled in accordance with the Crisis Communication Plan. Most college communications with the community can be handled through Omnivox, automated telephone calls, emails and through the Vanier College webpage. For updated information, visit the Vanier College webpage as well as associated account on social media.
Introduction
ICS Command structure
Ressources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Active threat
The college is considered to be a safe campus. However, active threats can happen anywhere at any time. For everyone’s safety, it is important for the whole community to be aware and familiar with the following procedures. An active threat is defined as an imminent threat to the safety of the community by an individual who uses or threatens to use deadly force by any means.
If escaping the building is an immediate option
Leave the building immediately by the closest exit.
Notify anyone you encounter to leave the building immediately.
Do not activate the fire alarm on your way out, it can create more targets/opportunities for the aggressor and putting more people at risk.
When you are leaving the building, raise your hands above your head. This will help the police identify you as non-threatening
If the aggressor has a firearm, leave the building with as much speed as possible and move in an erratic fashion making yourself a harder target to hit.
Move away from the building and find shelter.
As soon as it is safe to do so, contact 911 and then Safety & Security services.
If police or Safety & Security officers are near the exit, follow their instructions at all times.
If police or Safety & Security officer are near the exit, provide them with any information you have.
If escaping the building is not an option
Go inside the nearest room or office that can be locked and attempt to find cover.
Close and lock the door. Cover the windows. Barricade the entrance if you can. Try to determine if windows on outside walls can be used for escape or to relay messages to authorities by the use of hand written signs placed in the window.
Make it look like there is nobody in the room: Turn off the lights, turn off all audio or video equipment, silence your phone and take shelter
As soon as it is safe, choose one person to contact the police and/or Safety & Security Services and be prepared to answer the following questions:
o What’s your name? o Where are you? o How many persons with you? o How many shots have you heard? o Have you seen the suspect? Is there only one or multiple
suspects? o What is the location of the suspect? o Can you provide a description of the suspect and his/her
weapon? o Is he still in the school as we talk? o Have you seen anyone wounded or victims?
Introduction
ICS Command structure
Resources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Active Threat (Continued)
o Where are the wounded individuals?
Do not answer the door.
If it is safe to do so, make your presence known to external services by placing a paper sheet on an exterior window with the following information:
o Room Number o Number of persons in the room
Be patient and wait for police officers before evacuating.
Additional information: Police Response
The primary duty of police officers in such a situation is to proceed directly to the area and neutralize the threat as rapidly as possible. They will bypass injured people and will not help you escape. Only after the shooter is stopped will they begin to provide other assistance.
Police do not know who is a threat and who is a victim, it is therefore your responsibility to make you are you are not seen as a threat:
o DO NOT point toward an emergency responder o DO NOT move toward the emergency responders, let them
come to you o DO NOT scream or yell o DO NOT protest or argue with emergency responders o Be quiet and comply with all instructions given o Keep your hands visible to the police at all times; the officers
need to see your empty hands to confirm that you are not a threat
Additional Information: Fire Alarm
Do not sound the fire alarm, If the fire alarm rings during a lockdown do not evacuate unless :
o You have first-hand knowledge that there is a fire in the building.
o You are in imminent danger. o You have been advised by Safety and Security services or police
services to evacuate.
Additional information: Confronted with the suspect
These are only guidelines provided based on documented actions taken by staff and students in similar situations. These are life and death decisions and only you can decide the best course of action to take in the specific circumstances of the event you are facing.
Comply with the intruder o Speak only when spoken; do not offer jokes or sarcasm. o Show passive compliance: act relaxed and sit down if allowed. o Do not turn your back or reach down unless instructed. o Be patient and trust emergency responders. o Weigh any chance to escape carefully.
Introduction
ICS Command structure
Ressources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Active threat (Continued)
Additional information: Confronted with the suspect (Continued)
In case of an immediate life-threatening event, each individual should
take whatever actions are necessary to protect his/her own life
o If the decision is made to fight: You are fighting for your life,
there can be no indecision, and you should be fully and
completely committed to disarming and overpowering the
attacker. As much aggression as possible should be focused on
your attacker.
Introduction
ICS Command structure
Ressources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Civil disturbance or demonstration
Although infrequent, civil disturbances may occur on campus and are usually tolerated on campus premises as long as they don’t disturb on-going activities and are limited to the grounds of the college. In the event of a civil disturbance, please be aware of the following information:
General guidelines for civil disturbances
Avoid the area where the disturbance is located.
Avoid provoking or obstructing demonstrators.
If the disturbance is close to your area, stay away from windows and close blinds to prevent flying glass.
If you are instructed to evacuate by Safety and Security Services, secure your work area, log off computers and secure sensitive files.
If security officers are not present, call Safety and Security services at 514-744-7575 to alert them of the situation.
If a riot or a civil disturbance becomes unruly or attempts to enter the building
Safety and Security Services may initiate a Hold and Secure procedure as written in this document.
Do not attempt to talk or confront the individuals causing a disturbance. Safety and Security, and local police personnel will handle any interaction with the individuals.
Avoid physical conflict with any persons even if provoked.
Follow any instructions given by Safety and Security and/or police officers.
Arrangements will be made for any visitors to leave the premises.
If a civil disturbance gains access to the building
Safety and Security Services may initiate a lockdown procedure as written in this document.
Ensure that all offices and non-public areas are locked and sealed off.
Secure any sensitive documents consider backing up any important computer files, logging off the computer and lock away any disks, files and papers.
Do not attempt to physically remove or restrain any protesters. Safety and Security and police officers will handle any issues with protesters.
When possible, provide Safety and Security Services updates on what is occurring at your location (how many people are involved, what is their location, what activities are they engaging in, etc.).
Introduction
ICS Command structure
Resources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Hostage situation
The campus is considered very safe. However, if you are held against your will by an individual, being familiar with the follow procedure is likely to improve the chances of a favorable resolution of the situation.
If you hear or see a hostage situation
Immediately move away from any possible danger and find a safe location to shelter.
As soon as you are safe, contact 911 and provide the following information
o Location of incident o Number and description of hostage takers (Including weapons) o Number and description of hostages (Including if you have seen
wounded individuals) o Your name, current location and a number to be reached.
Contact Safety & Security Services and provide the same information. Do not hang up in either case until the dispatcher advises you to do so.
If you are taken hostage
Remain calm, be polite and cooperate with your captors.
Speak normally.
Observe the captors and try to memorize their physical traits, clothing or other details that can help provide a description.
If forced to present terrorist demands to authorities, clearly state that the demands are from your captors. Avoid making a plea on your own behalf or that seems to be on your own behalf.
Try to stay low to the ground or behind sturdy furniture if possible. Stay away from windows or doors if possible unless being physically restrained by a captor, in which case move as directed.
Do not attempt escape unless there is an extremely good chance of survival.
Do not complain, avoid being belligerent and comply with captors instructions.
Do not draw attention to yourself with sudden body movements, statements, comments or hostile looks.
If possible, contact 911 and leave the connection open with the phone on mute.
Introduction
ICS Command structure
Ressources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Earthquake / Severe Weather
Earthquake, even if rare, are inevitable but the damage from them is not. The steps you take to ensure your safety will reduce injuries, damages and losses. A series of tips and guidelines will help you prepare better for such an event.
Before an earthquake
Make note of the location of fire extinguishers and emergency supplies in your area.
Identify equipment you should shut down to reduce potential hazards when safe to do so.
Look around your area and decide where the safe spots are located (Sturdy table, desks, etc.).
Always store flammable materials and hazardous chemicals in containment trays and in approved cabinets.
Keep breakables and heavy objects on lower shelves when possible so they do not fall and injure someone.
Secure valuable equipment, process tanks, storage tanks, gas cylinders, closets and materials to prevent loss.
During an earthquake: Inside a building
Immediately take cover under a desk, against a corridor wall or between seating rows in classroom.
Do not go into a doorway.
Do not run or panic.
Move away from danger areas: Windows, hanging objects, tall unsecured furniture (bookcases, cabinets, and appliances) and research or process equipment containing hazardous chemicals. Most injuries and casualties in earthquakes result from falling items.
Stay under cover until shaking stops.
Watch for falling objects.
If it is safe to do so, turn off and disconnect power to equipment containing hazardous materials unless needed to keep the material safe.
During an earthquake: Outside
Stay outside.
Move to an open area away from building, trees, overhead wires and other hazards.
If forced to stand near a building, watch for falling object.
During an earthquake: In a vehicle
Stop your vehicle in the nearest open area without blocking the roadway.
Do not stop under bridges, overpasses or overhead wires.
Stay in the vehicle until the shaking stops.
Introduction
ICS Command structure
Ressources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Earthquake / Severe Weather (Continued)
After an earthquake
Evacuate the building ONLY if any of the following are observed : o Smoke and/or fire o Fire alarm and/or sprinkler is activated o Other life-threatening hazards o Serious and/or structural damage o If the order to evacuate is given
Take your emergency supplies, car keys, purse and/or wallet with you. You may not be allowed to re-enter the building.
Do not use the elevators.
Do not use plumbing, light switches or gas until utility lines have been verified.
Do not move seriously injured person unless they are in obvious and immediate danger (Fire, building collapse, etc.). Take note of their location and report it to a Safety & Security officer.
Avoid using phones for non-emergency purposes.
Do not use matches, lighters or candles.
Open doors carefully.
Be vigilant for aftershocks.
Do not attempt to re-enter the building until Emergency management personnel has given clearance to return.
Wait and follow instructions given by Safety & Security personnel and emergency responders.
If trapped in a building
If a window is available, place an article of clothing outside the window as a marker for emergency responders.
If there is no window, regularly tap on a pipe or wall so that rescuers can hear where you are.
If possible, use a flashlight or whistle to signal your location.
If possible, pull a manual fire alarm pull station.
Shout only as a last resort.
Avoid unnecessary movement.
Cover your nose and mouth with anything you have on hand.
Severe weather may include storms that could bring significant accumulations of ice, snow or rain. This may affect different important systems such as power and transportation. Please be aware of the following guidelines:
Before the storm
Be aware of the weather forecast and stay updated on the changing condition of a storm.
Have a stash of emergency supplies in an area you may find yourself stranded in (Office, home, car). Supplies should include : Non-perishable food, flashlight, prescription medicine, first aid supplies and bottled water.
Introduction
ICS Command structure
Ressources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Earthquake / Severe Weather (Continued)
Before the storm (Continued)
Establish an emergency preparedness plan with your family. The plan should include:
o Plan on a place to go when a storm warning is issued depending on where you are (Home, school, work, car, etc).
o Plan for a friend or relative that is designated as a point of contact for your family if you are separated during a severe storm.
o A location where your family members can meet if separated during the storm.
During the storm
Seek shelter inside the closest building.
Stay safe, warm, dry and calm.
Seek a safe location where you and your co-workers can use as a shelter.
Gather any emergency supplies that may be available.
Contact and inform Safety & Security Services of your location and number of people with you.
Introduction
ICS Command structure
Ressources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Medical Emergency
All members of the community are encouraged to enroll in first aid courses. Medical emergencies may happen at any time and such knowledge may allow you to save a life. Be aware of the following procedure.
If
immediate medical attention is required or the injury is life threatening:
Call 911 and provide all the required information.
Call Safety & Security Services and provide them with the same information.
If you are qualified, provide first aid.
Always wear protective gloves if available.
Do not attempt to move a person unless they are in immediate danger
Safety & Security Services officers will respond with first aid equipment and will provide basic first aid. They will also use prearranged protocols to respond to the specific type of emergency.
Do not leave the scene until instructed to do so by an officer of Safety & Security services or emergency responders.
Assist the Safety & Security officers with any questions they have or information they need.
For non-life threatening injuries
Call Safety & Security Services and provide them the following information:
o Name o Location o Description of the situation
If you are qualified, you may provide first aid.
Wait for Safety & Security Services officers and provide them with the assistance they need.
For sickness or minor injuries
Minor injuries can be defined as the victim being able to walk on his own with very little or no difficulty. Between 08:30 and 17:00 during school days :
The victim may choose to go to Health Resource Centre in C-203. At any other time :
Contact Safety & Security Services who will proceed to your location to provide assistance and first aid.
First aid tips Bleeding
Press directly on wound with sterile gauze, sanitary napkins, clean handkerchief or hands.
Maintain steady pressure until the bleeding stops.
If an arm or leg is bleeding, keep it elevated until emergency responders arrive.
Introduction
ICS Command structure
Ressources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Medical Emergency
First aid tips (continued)
Choking
Do nothing if the victim is coughing or gasping, encourage them to continue to do so.
If the person’s air passage is blocked, apply abdominal thrusts (Heimlich maneuver). Hold the victim from behind with your hands over the belly button area and keep your feet firmly planted on the ground one in front of the other separated by approximately 24 inches (two feet); quickly squeeze in and up until the object is expelled. Be prepared to support the individual if they collapse as a result of oxygen depletion.
Seizure
Protect victim from self-injury, remove anything within reach of the person that may cause harm if struck.
Do not hold the person down.
Do not put anything in the person’s mouth.
Do not give the person water, pills or food until fully alert.
After seizure, place the victim in recovery position. Watch for vomiting to prevent the victim from choking. Keep the victim comfortable in recovery position until emergency responders arrive.
If the seizure last longer than 5 minutes, call 911 and Safety & Security Services.
Shock
Call 911 and Safety & Security Services.
Keep the victim warm and calm, with legs slightly elevated, until emergency responders arrive.
Unconscious / Unresponsive
Call 911 and Safety & Security Services.
Check for breathing: If the victim is not breathing, initiate CPR. Gently tilt the head back and lift the chin to open the airways; watch chest and listen for air from mouth. If not breathing, pinch the nose and give two slow, full breaths.
Watch the chest rise and fall during each breath.
If an automated external defibrillator (AED) is available, follow instructions and apply. Administer CPR as required.
To administer CPR: Press down with the palm of your hand on the middle of chest keeping arms straight and elbows locked 30 times and give two breaths. Repeat until help arrives.
Introduction
ICS Command structure
Ressources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Fire
Actual fires are a rare occurrence at the college. However, it still remains a serious threat and may happen at any time. Always be aware of your surroundings and respond appropriately to all fire alarms. Always keep fire doors closed and know where the nearest fire extinguisher, pull box and assembly points are for the places you frequent the most.
If a fire alarm occurs
Only if it is safe to do so, take your emergency supplies, car keys, purse and/or wallet and other personal items.
Never attempt to save possessions at the risk of personal injury.
Proceed to the safest exit or stairwell. Never use the elevators.
If you are the last to leave an area, close the doors behind you to confine the fire. Do not lock the doors as it could hamper access to emergency responders.
If the area has smoke : o Stay low to the ground. Crawl if necessary. o Assume smoke and/or fumes are hazardous o Use a wet cloth, if possible, to cover your mouth and nose
Before opening any doors, feel the upper, middle and lower part of the door with the back of your hand.
If the door is hot or smoke is visible, DO NOT open the door. Look for an alternative exit.
If the door is cool, brace yourself against the door and open slowly.
If safe to do so, confine the fire by closing any windows or doors.
Never go back into a burning building.
Move away to the building to a safe distance (50 meters) o Once in a safe location, contact Safety & Security services (7575)
and give the following information: Your name Telephone number Location of fire (Building, floor, room, etc) Severity of fire Are people or hazardous equipment involved or in
immediate danger
Once you report to the designated assembly point, report any noted hazards or remaining personnel.
Do not return inside the building until instructed by Safety & Security personnel or the Building Fire Warden.
If you are trapped inside your office or classroom
Immediately contact 911 and give the following information : o Your name o Telephone number o Your current location and the location of the fire o Number of persons with you
Introduction
ICS Command structure
Ressources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Fire
Wedge cloth material along the bottom of the door to keep out the smoke.
Close as many doors as possible between you and the fire.
Once you have secure your location, contact Safety & Security Services and provide the following information:
o Your name o Telephone number o Your current location and the location of the fire o Number of persons with you
Additional information
If your clothes or those of another are on fire: STOP, DROP and ROLL.
If you are faced with a small fire (such as a trashcan fire) and it is safe to do so, use an extinguisher to control the fire using the PASS method:
o Pull the pin o Aim at the base of the fire o Squeeze the nozzle o Sweep back and forth
Specific procedure: Animal Health Technology Department
Animals in the custody of the animal health technology department may be evacuated during a fire alarm only if there is no risk to human life during the operation
Peoples assisting the evacuation of animals are not allowed to re-enter the building after having evacuated for any reason.
Animals have to be evacuated in the safest way for the occupants of the building. The animals should be caged at all times.
Animals should be evacuated by the closest and least occupied staircase available.
Animals should be stored in the steam plant as soon as possible.
The chosen warden for the Animal Health Technology Department will be responsible for future action based on established departmental procedures.
Introduction
ICS Command structure
Ressources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Hazardous material incident
The college uses a variety of hazardous material around the Campus, if a chemical spill occurs or if a gas leak is detected follow this procedure:
If the incident is a health-threatening release
Note : Unknown chemical release should be treated as life-threatening
Advise other occupants of the incident.
Close all ignition sources, if it is safe to do so.
Evacuate the area and close all doors to isolate the area, if it is safe to do so.
Proceed to a safe location.
Contact Safety & Security Services to inform them of the incident and provide the following information:
o Your name o Contact number o Location of the incident o Name of the material o Quantity involved o Time of incident o Is anyone injured or has been exposed to the material o If a fire or explosion is involved
If there is a risk of explosion, fire or toxic fumes, pull the fire alarm and follow Evacuation Procedure.
Know the location of the closest MSDS reference binder and have it available for emergency responders.
If incident is not a health-threatening release
Advise other occupants of the incident.
If you have appropriate knowledge and equipment and face with a minor spill of a known chemical, you may clean up the spill yourself.
If the spill is larger or you do not have the appropriate equipment or knowledge or that the spill is an environmental hazard, contact Safety & Security Services and provide the following information:
o Your name o Contact number o Location of the incident o Name of the material o Quantity involved o Time of incident o Is anyone injured or has been exposed to the material
In all cases, Safety & Services must be contacted so that the incident may be documented.
If an individual has been contaminated : o Remove any contaminated clothing o Use emergency eyewash or shower for a minimum of 15
minutes
Introduction
ICS Command structure
Ressources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Strange odour
There is a possibility that in your time at the College, you may come across a strange odour. Please follow this procedure :
Strange Odour
If you notice an unusual odour but do not feel ill or uneasy, contact Safety & Security services to advise them of the situation.
If you notice an unusual odour and start to fill ill or uneasy, advise others in the area to leave and then leave the area immediately.
From a safe location, contact Safety & Security Services and provide them with the following information
o Your name o A contact number o The location of the odour o Describe the smell
Heavy gas or rotten egg odour
Note: A rotten egg odour is associated with natural gas and may indicate a leak.
Do not activate the fire alarm or turn on any lights, electrical appliances or cell phones.
Evacuate the building immediately, alerting co-workers via word-of-mouth.
Once outside the building, move away from the building.
From a safe location, contact Safety & Security Services.
Do not re-enter the building until instructed to do so by Safety & Security services.
Introduction
ICS Command structure
Resources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Evacuation Procedure
Evacuation of a College Building may occur for a variety of reasons. Always evacuate the building when any of the following occurs:
The fire alarm bell activates (unless in an active threat scenario).
You are instructed to evacuate by an Emergency Warden, your supervisor, a member of the Evacuation team or by Safety & Security officers.
An emergency is evident in your area.
You are instructed by an emergency notification (Intercom, etc).
Evacuate the building immediately
If it is safe to do so, secure hazardous materials and turn off equipment before leaving.
Calmly proceed to the nearest, safe exit. Walk, do not run, push or crowd.
Use only the stairs for the evacuation. Stay on the right and use the handrail.
Accompany and help any individual with special needs, visitors or colleagues who appear to need direction or assistance.
Close doors behind you but do not lock them.
Verify doors for heat before opening. Do not open if hot.
When exiting, move 70m away from the building.
When exiting, check in with the emergency warden and provide any information or hazards you have noted during evacuation. Identify yourself and remain available to provide information to Safety & Security officers or the authorities.
Stay out of the way of emergency responders who are responding to the incident.
Do not block streets, driveways or entrances/exits.
Evacuation of people with disabilities
It is suggested that people with disabilities prepare for emergencies by learning the location of exit corridors and enclosed stairwell and by informing co-workers, professors and or classmates of the best methods of assistance during an emergency. Hearing impaired Hearing impaired individuals should have no problem with the evacuation. Difficulty may occur at the time of alarm where the person may not hear or be aware that there is an evacuation underway.
Co-workers and colleagues should ensure that the hearing impaired is aware that an evacuation is ordered.
Instructions to evacuate can be given by writing a short explicit note to evacuate.
Introduction
ICS Command structure
Ressources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Evacuation Procedure
Visually impaired Visually impaired individuals will be familiar with their surroundings and frequently traveled route. They are usually able to evacuate with the normal flow of people and should pose no serious issues during an evacuation.
Visually impaired individuals should take the time to learn their way to and from at least 2 exits in the area they are working.
Visually impaired individuals may need assistance in evacuating. As an assistant, you should:
o Lead the visually impaired individual by inviting him to grasp your elbow. This will enable you to guide the person and help them gain information about doors and steps by having them walk half a step behind you.
o The assistance should provide all information to the visually impaired to ensure a safe evacuation. Evacuation such as: where you are, where you are going, presence of obstacles, etc.
o Once outside and at a safe distance, the assistant or another sighted individual should remain with the visually impaired until the emergency is over.
Mobility impaired
If there is no immediate danger, mobility impaired individuals will be evacuated after the main flow of traffic has passed to avoid accidents and keep a rapid evacuation pace.
Move next to the nearest safe stairwell and communicate with Safety & Security services at 514-744-7575 or by using a red phone to advise them of your location.
Only enter the stairwell if the main flow of traffic has passed or that there is an imminent danger to your safety.
Await the assistance of a volunteer, security or emergency services.
If people ask if you wish to be picked up, you must realize they are not trained to lift and carry a person.
Introduction
ICS Command structure
Ressources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Shelter-in-place procedure
Shelter-in-place procedures are usually put in place when the college is faced with an external environmental or weather-related situation. This procedure is used when it is not possible or advisable to evacuate the college and that it is necessary to keep occupants inside the buildings for their safety. Examples of situation where a Shelter-in-place may be recommended may include chemical spills, blackouts, explosions or extreme weather conditions.
General Guidelines
Once the shelter-in-place protocol is activated, a message will be broadcasted through the communication system to advise the community of the situation and protocol.
People may enter and remain in the building for the duration of the emergency.
All doors and windows should be closed for the duration of the emergency.
If it is determined that the air intake could pose a health or safety risk to occupants, heating, ventilation and air conditioning units should be turned off to prevent outside air from entering the buildings.
Normal operation may continue within the building.
Introduction
ICS Command structure
Resources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Hold and Secure procedure
Hold and Secure procedures are used when a threat is present outside the school or near school premises. The event poses no immediate danger to the community as long as people remain inside the building for their safety and the perimeter of the college is secured. An example of a situation which may call for a Hold and Secure would be an armed robbery near the college property).
General Guidelines
All schools door will be locked and supervised either by security personnel or designated staff members.
Ensure that teachers with students who are on outside activities are moved into the nearest building.
All movement in and out of the college will be restricted. Nobody will be allowed to enter the College for the duration of the event. Anyone attempting to leave the building will be strongly advised to remain in the building for their safety for the duration of the event and directed to a designated exit if they still wish to leave.
Exterior windows should be covered or blinds drawn where it is possible.
Normal operations may continue within the College.
Introduction
ICS Command structure
Ressources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Lockdown Procedure
Lockdown is an extremely rare occurrence and will only be used in case of imminent threat to the safety of the community when faced by a hostile or armed threat.
General Guidelines
Once a lockdown is established, a continuous recorded message will be broadcasted through the intercom to advise the community of the threat and the actions to take to ensure their safety.
If you reasonably believe that you can escape without being harmed, do so. Once outside, move away from the building and take cover.
Proceed to a room that can be locked (Classroom, office, etc).
Lock all windows and doors, cover windows and stay out of sight.
Turn off lights (To make the area seem unoccupied).
Silence all phones but do not turn them off completely.
Keep occupants calm, quiet and out of sight.
Seek cover in the room and barricade the room. Place as much material as possible between you and the threat.
As soon as it is safe to do so, designate 1 person to contact 911 per room and provide the following information:
o Your name o Telephone number where you can be reached o Current location (Vanier College and room number) o Number of occupants in the room o Number of wounded in the room o Any information you may have in regards to the threat
When approached by emergency responders : o Do not approach them, let them come to you. o Raise your hands above your head. Do not make any rapid
movements or movements toward the emergency responders. Showing your hands and remaining calm will allow responders to assess you and determine if you’re a threat.
Remain undercover until you are advised by emergency responders that it is safe to leave the area.
You will also be receiving additional information through the intercom broadcast. An “all clear message” will indicate that the threat has passed.
Do not sound the fire alarm, If the fire alarm rings during a lockdown do not evacuate unless :
o You have firsthand knowledge that there is a fire in the building o You are in imminent danger o You have been advised by Safety and Security services or police
services to evacuate.
Introduction
ICS Command structure
Ressources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Elevator Entrapment
Even if the elevators are well maintained, there is a possibility of failure. There are no inherent risks of being trapped in an elevator such as risk of falling or breathing issues. If you happen to be in an elevator when one fails, follow the procedure described below.
If you are in an elevator when it fails:
Do not try to force the doors open or attempt to get out of the elevator. This will trigger additional safety mechanisms that will lengthen the time it will take to get you out of the elevator.
Use the emergency phone in the elevator to get in contact with a Safety and Security officer. If for some reason the elevator phone fails, attempt to use a cell phone. If there is no signal on a cell phone, attempt to attract attention to yourself by making noise and calling for help. Provide the following information:
o Building o Where the car is stopped, if known o How many people in the elevator o If there is a medical emergency for anyone inside the elevator
Wait until the dispatcher advises you to disconnect. A Safety & Security officer will be dispatched to assist you.
If the line disconnects, call again. Some emergency phones are designed to disconnect after a given amount of time to avoid tying up emergency lines.
Assist the other passengers to remain calm if necessary.
If you hear an elevator alarm or strange noises coming from an elevator:
Call Safety & Security Services to inform them of the situation.
Attempt to establish contact with whoever is inside and gather information about the situation.
When a Safety & Security officer arrives, provide him with the information you have.
Introduction
ICS Command structure
Ressources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Seasonal flu and pandemic influenza
Influenza or flu is a contagious respiratory illness cause by particular strains of viruses. Seasonal flu occurs every year, typically in the fall and winter. Pandemic flu is different. It is a global outbreak of the influenza disease that occurs when a new influenza virus appears in the human population. Because people have little or no immunity to the new strain, serious illness can occur, and the virus can spread easily and rapidly from person to person with no vaccine immediately available. In the event of a pandemic outbreak, campus officials will work closely with the local Centre de Santé et Services Sociaux (CSSS) and public health officials to determine the best course of action to reduce the risk of infection. In the event of a pandemic that poses a threat to the College community, College officials will issue regular updates through the use of the internet, email, telephone and other media, depending upon their continued availability. Advisories to staff members will be issued through Human Resources, Faculty will be directed through the Academic and Faculty Deans; and students will receive information from Services for Students. There will also be regular updates via the College homepage and Vanier College Safety & Security Services.
Flu prevention recommendations
Talk to your preferred health care practitioner about vaccines and make yourself aware of their benefits and possible health risks
Keep immune systems strong with regular exercise, nutritious foods, sufficient sleep and plenty of fluids.
Wash hands frequently with soap and water. Avoid touching your eyes, nose or mouth. Germs are often spread when a person touches something that is contaminated with germs and then touches his or her eyes, nose or mouth.
Avoid crowds.
If you are sick or if you are in contact with a sick person, consider wearing a face mask.
Avoid sharing eating utensils, water bottles, towels or bedding without first washing these items with soap and hot water.
Clean surfaces that are soiled with bodily fluids with a household disinfectant while wearing gloves.
Cover your mouth and nose with a tissue when coughing or sneezing, throw tissue in the trash after use. If tissue is not available, direct the cough or sneeze into the bend of your elbow, not into your hands.
Stay home from work, classes or errands when sick with a fever or actively coughing.
Avoid close contact with people who are sick.
Stay informed about developments regarding a pandemic influenza by visiting Vanier College webpage.
Introduction
ICS Command structure
Ressources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Phone Threat
It is possible that a faculty member or a staff member receives a threatening phone call. It is important to follow the procedure and gather as much information as possible on the caller.
In all cases
Stay calm
Listen carefully and take notes. Be polite and show interest in the caller. Keep the caller talking so that you can gather more information.
Once the call is complete, call 911 from a college phone. If possible, have a colleague contact 911 for you while on the phone with the threatening individual (stay far enough away as not to be heard by the caller).
Complete the phone threat report (Available in annex) as soon as the conversation is complete. Record caller information and as many details as you can remember. This information will be used by police services in their investigation.
Alert your supervisor of the situation.
Alert Safety & Security services of the situation.
Do not discuss the threat with anyone else.
Follow instructions from the 911 dispatcher and Safety & Security officers.
In the case of a bomb threat:
Additionally to the above procedure,
Try to keep the caller talking by asking the following questions: o When will it explode? o Where is it located? What building? What room? o What kind of bomb is it? o What does it look like o What will cause it to explode? o Why are you doing this? o What is your name? o Where are you calling from? o Did you place the bomb? o How many or is there more than one bomb?
When you contact Safety & Security Services, a decision will be made by the incident commander if an evacuation should be ordered.
o If you are asked to evacuate, make a note of anything unusual or
out of place but DO NOT TOUCH ANYTHING.
o It is imperative that if you are evacuating to do so in the exact manner that has been explained by Safety and Security Services or Emergency Responders. It is very important to relay specific instructions provided by the person who called.
Introduction
ICS Command structure
Ressources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Power outage
Power outages can be caused by a variety of circumstances. The college is equipped with emergency generators that are capable of providing enough power to go about your daily business. It is unlikely that the college will experience a blackout but the community should be aware of the following procedure:
Be prepared:
Keep a flashlight and batteries accessible.
Know the location of the nearest exit.
If a power outage occurs
Assess the extent of the outage in your area.
Contact Safety & Security services and provide them with your name, location and information you may have regarding the power outage.
If you are in total darkness and unsure on how to leave, provide that information to Safety & Security services who will meet you are your location.
Turn off or unplug any non-essential equipment such as computers, printers, etc.
If persons are in darkened areas, help them move to safety.
Do not use open flames or candles for lighting.
If you are in an elevator during the power outage, stay calm. The elevator should return to a predetermined floor and the doors will open to let you out. If the elevator doesn’t seem to be working at that time, refer to the Elevator Entrapment procedure.
If you are asked to evacuate and it is safe to do so, secure any hazardous materials.
Evacuation in a power outage
If you feel that you must evacuate the building, contact Safety & Security Services to inform them of the reasons, provide them your location and your intentions.
Crawl on your hand and knees, do not stand.
With the back of your right hand, feel and follow the wall to your right.
Sweep your hand in an up and down movement, feeling for door knobs.
Feel any door for heat before you open it.
With your left hand, sweep in front of you for obstacles or stairs.
Crawl down stairs backward, feeling the steps with your feet.
Never lose contact with the right-hand wall, you will eventually find an exit.
Introduction
ICS Command structure
Ressources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Suspicious behaviour & personal safety
Vanier College is considered to be a safe campus. However, since the College is open to the public, it is possible for non-community members to gain access to the premises. For your safety; lock all office doors and ground floor windows, or windows that open to a balcony whenever a room is left unattended. If you are working in an open area, keep your valuables in a locked drawer or cabinet. If you are using a laptop, never leave it unattended and place it in a locked drawer if you have to leave the area. Consider purchasing a security cable if you are using a laptop frequently.
If you are a victim, involved in or witness to a suspicious behavior.
In the event that you are a victim, involved in or witness to an individual behaving in an unusual or suspicious manner or an individual is disorderly, intoxicated, committing vandalism or other destructive or criminal acts, proceed as follow:
Do not take unnecessary chances.
Keep a safe distance from the person. Watch him/her only if it is safe to do so.
Do not attempt to talk with or remove the individual yourself.
Contact Safety & Security Services and provide them with the following information
o Nature of the incident o Location of the incident
o Description of person(s) involved o Location of person(s) involved o Your name, location and contact number
Get a good description of the suspicious person if it is safe to do so. Note height, weight, sex, color, approximate age, clothing, method and direction of travel, name if known. This information is vital to assist in identifying the suspect and the investigating officers.
Should a suspicious person attempt to leave the scene in a vehicle, note the make, model, color, license plate number and outstanding characteristics. DO NOT attempt to stop him/her.
Remain where you are until a Safety & Security services officer arrives
Do not interfere with: o Persons committing the crime/creating a disturbance o Safety & Security or police officers on the scene
Personal safety tips
Be observant and aware of your surroundings at all times.
Keep a list of emergency numbers with you or in your phone.
If you feel uneasy about a strange or unusual noise, Contact Safety & Security Services.
Secure your valuables.
Lock your door, cabinets, desk, etc., whenever you leave the office unattended.
Always keep the door to your room locked when you are working alone.
Introduction
ICS Command structure
Ressources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Suspicious behaviour & personal safety (Continued)
Personal safety tips (continued)
Do not let people into a locked building or office. If they require access and they do not have it by their own means, advise them to contact Safety & Security Services. If the person harasses you, call Safety & Security Services.
If a suspicious person is seen roaming around, or suspicious calls are received, contact Safety & Security services immediately. Do not investigate a suspicious person or noise by yourself.
If you need to work late, you may want to move your car closer to the building before dark and as parking spots become available.
Remember to always lock your car. Do not leave valuables in plain sight in your car; remove all briefcases, computer cases, tote bags, gym bags, and all electronic accessories. Also, remove any mounting devices for the electronic equipment from the vehicle or conceal them so they are not visible to anyone looking into the vehicle. A mounting device left in view may be an indicator to the thief that it’s associated electronic device may still be hidden in the vehicle.
Walk with a friend whenever possible. If you are uneasy going to your vehicle by yourself and have no one with you, you can contact Safety & Security Services to ask for an escort.
Walk in an alert and confident manner, actively pay attention to your surroundings and do not wear earphones.
Choose the best lit and most traveled paths when walking.
Consider taking a self defense course.
If you have bicycle on campus, please ensure you lock your bike and both tires and remove any accessories that can be easily stolen. U-Locks are the most secure type of bicycle lock.
Introduction
ICS Command structure
Ressources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Suspicious package / Mail / E-Mail
Although unlikely, Staff or faculty may receive or observe a suspicious package. The following sections cover the common characteristics of a suspicious package and the various precautions to take.
Suspicious letter or package characteristics
Origin: Item is mailed from a foreign country, name of the sender is unusual or unknown or no return address is given.
Postage: Excessive postage.
Writing: Letter is addressed to title or position but not a name. Restrictive marking such as “Confidential”, “Personal” or “Do not Delay”. Common words are misspelled. Text is badly written or typed, use of cut-and-paste letters.
Content: Content seems unusually rigid or bulky. Wires can be seen around the wrapping. Oily stains, discoloration or crystallization on wrapping can be observed. A suspicious or almond-like odor is emanating from the package. The content may seem lopsided or uneven. The content may feel like it contains powder.
Weight: The item seems unusually heavy for its size
Additional characteristics that may indicate a mail bomb
Protruding wires or aluminum foil
Strange odour or stains
An unusual amount of tape is used to seal the package
Buzzing, Ticking or sloshing sound
Irregular shape, soft spots or bulges
Excessive weight for its size
Letter bombs may feel rigid or appear uneven or lopsided
If you receive a threat or find a suspicious package or mail
Do not handle the package more than absolutely necessary.
Do not shake, bump or empty the contents of any suspicious item.
Isolate the item immediately.
Do not open, smell, touch or taste the package. Treat is as potentially hazardous.
Do not use cell phones or 2 way radios in the vicinity of the package or mail.
Notify Safety & Security services and give the following information: o Your name o Telephone number where you may be reached o Location of the suspicious package or mail o Description of the package or mail
Anyone who handled the package should thoroughly wash their hands with soap and water and isolate themselves in a separate room until further instruction to contain the possible contamination.
Introduction
ICS Command structure
Resources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Suspicious package / Mail / E-Mail
Write down everything that you can remember about receiving or finding the package or mail, including all people who were in the area of the object. The information will be useful to police services and emergency medical services.
Image taken from Canada Post guidelines for Suspicious Mail Alert
Introduction
ICS Command structure
Resources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Suspicious package / Mail / E-Mail
Suspicious Email
Phishing Phishing is a common type of email that is designed to look like they originate from a legitimate source such a business, financial institutions or governmental agencies. The goal of the email is to attempt to collect personal, financial and sensitive information from the victim
Phishing emails are made with the intent to trigger a quick reaction from the person receiving it. The content of the email can be upsetting or exciting information, demand an urgent response or employ a false pretense or statement.
The emails will contain official looking logos in an attempt to look legitimate to the user. The email will often ask the user to validate, confirm or update information. The email will also generally contain information of severe consequences if the user will not reply to the email.
The information that is usually sought includes but is not limited to : Social insurance numbers, full name, date of birth, full address, mother’s maiden name, username and password of online services, driver’s license number, personal identification number, credit card information and bank account numbers
Prevention
Be suspicious of email that contains urgent request for personal or financial information
Contact the requestor using a telephone number from a credible source
Never send by email personal or financial information
Avoid embedded links in an email that claims to bring you to a secure site. Instead do an internet search for the institution or go directly to their legitimate website
Get in the habit of looking at a website’s address line and verify if it displays something different from the address mentioned in the email
Regularly update computer security software
Regularly check your bank and credit statements to identify a possible fraudulent transaction.
If you have provided personal or financial information following a phishing email :
Contact your financial institution
Contact your credit bureau and have a fraud alert placed on your credit report
Contact your local police
Report the phishing to the Canadian anti-fraud centre
Introduction
ICS Command structure
Resources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Suspicious package / Mail / E-Mail
Harassing or threatening Email
Harassing and abusive emails can be described as any communication, persistent or not, that makes you uncomfortable and is usually ethnic, personal, physical, religions or sexual in nature. Harassment is an unacceptable behaviour and should not be taken lightly. Harassing Email
If you feel that you are in immediate danger, contact Safety & Security Services for assistance.
If you feel that you are not in danger, respond to the person by expressing clearly that you do not wish further communication from the sender. Make it clear that the message is clear that you wish to terminate all communication with the other party.
You may also “CC” Safety & Security services in your response to the person and advise them that any further communication will be immediately reported to the authorities.
Always save a copy of the harassing correspondence. Also copy the email to yourself, save chat sessions and, when possible, take notes of the date and time that each incident occurs.
Report any further incidents
Contact Safety & Security Services for further assistance Threatening Email
Always take email threat seriously and report them to Safety & Security Services
Assess the situation, if you believe that you are in immediate danger, secure your immediate area and contact Safety & Security Services for immediate assistance while on campus.
Do not delete the email, it has valuable information that can be used by IT specialists and can be used in evidence in future proceedings
Do not respond to threatening email. Contact Safety & Security Services to report the situation and an investigation will be started on the matter. Follow instructions from Safety & Security Services personnel.
Introduction
ICS Command structure
Resources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Annexes
Annex A: References Annex B: Incident Command structure (Full deployment) Annex C: Phone Threat Report
Introduction
ICS Command structure
Ressources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Annex A : References
Provincial Model for a Local Police/School Board Protocol, Ministry of Education of
Ontario
École Polytechnique de Montréal, Service de la sûreté institutionnelle. Plan de mesures
d’urgence et de gestion de crise.
McGill University, Emergency measures and Fire Prevention Office. Emergency Guide
Université de Montréal, Direction de la prévention et de la sécurité. Plan de mesures
d’urgence.
University of Calgary, Risk Management & Insurance. Emergency Management Program
University of Ottawa, Protection Services: Emergency Management Program. General
Emergency Response Guideline
York University, Office of Emergency Preparedness. Emergency Response Guide
Bishop’s University, Security Department. Emergency Manual
Stanford University, Office of Emergency Management. Stanford University Emergency
Response Guidelines
Stanford University, Office of Emergency Management. Campus Emergency Plan
University of Guelph, Campus Community Police, Fire Prevention and Parking Services.
Emergency Management Plan.
Concordia University, Emergency Management. Emergency Management Plan.
National Fire Prevention Agency. NFPA 1600 : Standard on Disaster/Emergency
Management and Business Continuity Programs
Federal Emergency Management Agency, Emergency Management Institute. Incident
Command System Resource Center.
Epilepsy Canada. First Aid.
Department of Homeland Security. Active Shooter: How to Respond.
CDC, Emergency preparedness and response. Natural Disasters & Severe Weather.
University of Miami, Office of Emergency Management. Disaster preparation &
Recovery Plan.
Introduction
ICS Command structure
Resources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Annex B : Incident Command Structure
Introduction
ICS Command structure
Ressources and local information
Personal Preparedness
Communications
Active Threat
Civil disturbance or demonstration
Hostage Situation
Earthquake / Severe Weather
Medical Emergency
Fire
Hazardous material incident
Strange Odour
Evacuation Procedure
Shelter-in-place procedure
Hold and Secure procedure
Lockdown Procedure
Elevator entrapment
Seasonal flu and pandemic
Phone Threat
Power outage
Suspicious behaviour & Personal safety
Suspicious package / Mail / E-mail
Annexes
Annex C: Phone Threat Report
Instruction: Be calm and courteous. Listen and do not interrupt the caller. Notify your supervisor or colleague of what is happening by using a prearranged signal while the caller is still on the line.
Date:
Time:
Person receiving the call:
Question to ask:
When will it explode?
Where is the bomb right now?
What kind of bomb is it?
What does it look like?
What will cause it to explode?
Why are you doing this?
Where are you calling from?
Did you place the bomb?
Is there more than one bomb?
Try to determine the following: Gender of the caller: Male Female Unknown
Approximate age of the caller:
Does voice sound familiar?
If yes, who does it sound like?
Description of the caller (check all that applies):
Voice Speech Language Behavior Background Noise Clean Deliberate Educated Agitated Airport Quiet Distorted Distinct Foul Angry Animals Restaurant Hoarse Fast Intelligent Blaming Baby Static Loud Hesitant Irrational Calm Birds Street noise Muffled Lisp Rational Clearing Throat Guns Talking Nasal Slow Slang Crying Gymnasium Tavern/Bar Pitch-High Slurred Taped/recorded Fearful Machinery Television Pitch-Med Stuttered Uneducated Intoxicated Motor Traffic Pitch-Low Other : Unintelligible Laughing Music Train Pleasant Foreign : Nervous Party Typing
Raspy Accented: Self-righteous PA System Water/Wind
Smooth Other: Other:
Soft
Squeaky Unclear Other