EMEA Techshare 2009 The Future Begins Endpoints Chris Barrow.
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Transcript of EMEA Techshare 2009 The Future Begins Endpoints Chris Barrow.
EMEA Techshare 2009
The Future Begins
EndpointsChris Barrow
EMEA Techshare 2009
The Future Begins
© 2009 Avaya Inc. All rights reserved. 2
Agenda
9600 New Hardware and S3.0
9670 Touchscreen Telephone
1600 Localised Sets
9600 SIP 2.4
New IP DECT
EMEA Techshare 2009
The Future Begins
96xx New Hardware & Release 3.0
EMEA Techshare 2009
The Future Begins96xx S3.0 Hardware
9620L(ite); Same as 9620 except:– Cost reduction
– No USB port, no module adapter
– Class 1 PoE
9620C(olour); Same as 9620 except:– New 65K colour display and drivers (same size as 9620)
9650C(olour); Same as 9650 except:– New 65K colour display and drivers (same size as 9650)
New sets are same physical size, have same adjustable display housing, interfaces, etc. as old.
EMEA Techshare 2009
The Future BeginsOne-X Deskphone 9620
9620L
Lite
9620 9620C
Colour
Power Class Class 1 Class 2 Class 2
USB Port No Yes Yes
Adapter interface No 1 1
Color Display No No Yes
H.323 firmware supported
R3 – GA 16/02/08 R2 – currentR3 – GA 16/02/08
R3 – GA 16/02/08
SIP firmware supported R.25 – GA November 2009
R2.0.5/R2.2R2.4- GA Summer
2009
R.25 – GA November 2009
End Of Sale August 4th 2009
SAP Code 700461197 700426711 700461205
Price GPL US$ $380 $395 $455
EMEA Techshare 2009
The Future Begins
Enhanced Support for CM Station Lock feature (requires Communication Manager 5.2 )
– Previously when user presses Station Lock feature button only CM features would be locked. Now CM features are locked PLUS:
• Redial, Call Log, Contacts, Avaya Menu are not accessible, although Call Logging continues behind the scenes.
• USB Devices trigger "Locked" screen if inserted, unless USB Login included.
• Rebooting Locked phone comes back as unlocked.
Answer Hold"/"Answer Drop"– Scenario: user on an Active call, gets Incoming call
– Phone screen auto-scrolls to call appearance for Incoming call, as normal
– Difference is softkeys:
New:
Old:
– "Return" confused users, so was replaced with better soft keys.
96xx S3.0 SoftwareSwitch-related
Ans Hold Ans Drop To Vmail Ignore
Answer To Vmail Ignore Return
EMEA Techshare 2009
The Future Begins
PIN Code calls are "logged" in Call Log– Call consists of FAC + PIN + destination number, as normal– Requires CM Telephony Server 5.2 (otherwise Call Log logs all digits)– Log Number is hidden FAC (displayed as asterisks)– Pressing Call for PIN Call dials only FAC– Log Name is "PIN Call"– PIN calls are never saved in Call Log backup data
Edit Dialing– Requires CM Telephony Server 5.2 (otherwise user has normal on-hook dialing) – User initiates by pressing dialpad digit when on-hook– CM signals telephone to do Edit Dialing– New UI collects digits, allows Backspace, Cancel, etc. – Displayed digits get dialed when user:
• Goes off-hook (via handset, speaker, or headset)• Presses Send softkey (from new UI)• Presses OK button
– Default is Enabled; user can disable via Call Settings option under ‘A’ menu button
96xx S3.0 SoftwareSwitch-related
EMEA Techshare 2009
The Future Begins
Redirected Calls can now be filed in Missed Call Log on the phone– Applies to calls that are redirected by CM and do not “touch” the actual phone (e.g. Call
Forward)
– Requires CM 5.2 , which sends message with details for inclusion in phone's Call Log
– Must set LOGUNSEEN in settings file to "1" (default = "0")
Present feature buttons on 9630/40 call appearance list– Displays feature buttons on otherwise-unused lines of Call Appearance screen
– Presented as "half-width" lines, right justified (to differentiate FBs from CAs)
– Must set FBONCASCREEN in settings file to "1" (default = "0")
Call Log data is stored in standard ext_96xxdata.txt backup file– All data saved for each entry, whenever data changes (new call, user deletes an entry,
etc.)
– Default is Enabled; to disable set LOGBACKUP in settings file to "0" (default = "1")
– Only applies to HTTP backup files. (HTTPS “being considered!”)
– “Backup Successful” message NOT displayed (Backup Unsuccessful message remains)
96xx S3.0 SoftwareSwitch-related
EMEA Techshare 2009
The Future Begins
Auto-deletion after call back from Missed Call Log
– Only works for pressing Call from Call Log screen
– Must set CLDELCALLBK in settings file to "1" (default = "0")
OPSTAT2
– OPSTAT is an existing 46xxsettings feature that allows admins to disable phone customisation
– Overrides OPSTAT for one specific case:
• When set to "1", allows changes to customized labels in backup file to be displayed
• Intent: allow administrator to customize labels even if user cannot
– Set in 46xxsettings file, default is disabled ("0")
Missed Call Counter in Missed Call Log– Calls from the same Number are displayed once, with counter (1-99) on right
end of entry on Main Screen, and on Details
– Must set LOGMISSEDONCE in settings file to "1" (default = "0")
96xx S3.0 SoftwareUser Interface Related
EMEA Techshare 2009
The Future Begins
New USB features (called Value of IP, or VIP) USB Login
– Allows user to insert USB device into phone and automatically login to a specific IP address with a specific Extension and Password.
– Password can be stored as encrypted– Will override existing login– Existing logon (if any) is “remembered” on phone so when USB is removed existing
login returns
USB Picture Frame– Allows user to have multiple jpg files from USB stick to serve as a screensaver– Overrides default (Avaya) or SCREENSAVER – Like other screen savers:
• *.jpeg files must fit phone screen• Obeys SCREENSAVERON and idle timers
– Valid jpg files shown in sequence, 5 seconds each, unless otherwise administered in USB profile
– User can force the USB screensaver by A button > My Pictures– Pictures remain on USB and are never downloaded to phone
Free GUI on support.avaya.com to create USB drive
96xx S3.0 SoftwareUser Interface Related
EMEA Techshare 2009
The Future Begins
With no impact on admin/servicing:
Call Log Details shows "Call to" or "Call from" for bridged call appearances
User can scroll from Call Log entry to entry via Details screen using left/right arrows
Call Log displays only Name on main list (Number on Details Screen) unless no name available
"Alternate" set of 8 ring tones (in addition to 8 "Classic")
Auto-highlighting of web-based text entry field
Browser supports HTTPS
96xx S3.0 SoftwareUser Interface Related
EMEA Techshare 2009
The Future Begins
9670G TouchscreenTelephone
EMEA Techshare 2009
The Future Begins
9670G Hardwarechanges vs. 9640G
Large color display (6.4 inch), full VGA resolution (640x480)
Touch screen
Integrated Bluetooth & 1Gbps Ethernet (no need for modules, therefore only 1 module is supported)
Removal of “navigation cluster” buttons
Removal of softkey hard buttons around the screen
Removal of “line buttons” & LEDs
Same installation, basic administration, etc. as other 96xx sets
EMEA Techshare 2009
The Future Begins9670 Software Changes vs. 96xx
9670-specific binaries (main & backup apps)
– Separate due to changes in memory footprint
Text entry during start-up: Backspace is via Contacts button (since no hard softkeys & no hard Left button)
Customizable Screen saver can use larger image
On screen keyboard
Support for 3 built-in sets of ring tones:
– 8 “Classic” ringtones ONLY if RINGTONESTYLE=0
– 8 “Alternate” ringtones ONLY: if RINGTONESTYLE=1 (Same tones as in 96xx 3.0 "Alternate")
– 6 “Rich” WAV ringtones always available: (Tones are embedded in phone, not downloadable)
EMEA Techshare 2009
The Future Begins9670G Example Home Screen
Up to 9 WML apps accessible on Home screen
4 built-in Avaya apps. Can be enabled/disabled from settings file
Up to 8 favorite Contacts
Pressing the Avaya ‘A’ button shows the “Home” screen
Idle timeout can be administered to automatically show
EMEA Techshare 2009
The Future Begins
Additional 9670Software enhancements
Bluetooth remembers up to 10 devices to simplify reactivation of known devices (headsets only in initial 9670G release).
– Bluetooth turned on/off from Advanced menu
Optional "Quick Touch Panel" on Phone Screen – Allows feature buttons to be displayed on the call appearance
screen (like 9630 & 9640)
– 2x4 panel of buttons like the Aux buttons on 9650
– Labeled with administered buttons 4-11 from CM station form
– Enabled/disabled from Advanced menu
Same "Ans Hold" and "Ans Drop" as S3.0 (this is the only S3.0 feature in 9670)
EMEA Techshare 2009
The Future Begins
9670 Administration/Support Considerations
Local CRAFT procedures are essentially the same– Text entry in CRAFT: Bksp softkey (on-screen) replaces left navigation button.
– Screens with Right/Left “choice indicator”: ◄ and ► softkeys (on-screen) replace left/right navigation buttons.
– Select item in a list by direct on-screen press of that line
On CM 4.0 and above, alias as 9630 (9640 or 9650 also OK). For system-wide alias (change alias station command) use 9630 (9640 not allowed) Prior to CM 4.0, alias as 4620/4625
8 Quick Touch Panel buttons map to buttons 4-11 on CM station admin form. (First row 4-7, second row 8-11, Unassigned buttons not shown & gaps closed up)
SBM24s not initially supported (being considered for future)
Addition of CALIBRATE SCREEN command in main list:– Allows calibration of touch screen
– Stylus required for proper calibration
– Calibration should not be necessary in the field
EMEA Techshare 2009
The Future Begins
16xx Localized Sets
EMEA Techshare 2009
The Future Begins
16xx Localized Telephones: What's Different -- Hardware
1603SW = 1603 + 10/100Mbps PC Ethernet port
1603SW-I = 1603 SW + support of new fonts
1608-I = 1608 SW + support of new fonts
1616-I = 1616 SW + support of new fonts
Phones look like existing sets, with updated designations
Support of new fonts provided by new display and drivers
Unless specified, faceplate is English language.
EMEA Techshare 2009
The Future Begins
Localization stickers available for sale
1603SW: French, Russian (same as original sets)
1603SW-C: China only
1603SW-I: Simplified Chinese, Traditional Chinese, Korean, Hebrew, Arabic
1608-I: Simplified Chinese, Traditional Chinese, Korean, Hebrew, Arabic
1616-I: Simplified Chinese, Traditional Chinese, Korean, Hebrew, Arabic
16xx Localized Telephones: What's Different -- Hardware
EMEA Techshare 2009
The Future Begins16xx Localized Telephones: Intended Markets
1603SW: Same as current 16xx sets
1603SW-C: China only, supplements 1603SW
1603SW-I: See below, except not China
1608-I: See below
1616-I: See below
"I" markets: China, Taiwan, Korea, Israel, UAE, Saudi Arabia, Egypt, Kuwait, Qatar, Jordan, Lebanon, Bahrain, Oman, Yemen, Morocco, Tunisia, Libya, Algeria
EMEA Techshare 2009
The Future Begins
16xx Localized Telephones: What's Different – Software enhancements (not language related)
Support of 13-digit dialing plans
Native Support on CM 5.2
Expanded RAS ID (this is the registration information that the phone reports to CM) to align with 96xx sets
– In the format x.abcZ where:
• x = major release
• a = minor release
• bcZ = Service Pack and patch number
EMEA Techshare 2009
The Future Begins16xx Localized Telephones: What's the same?
Short answer: almost everything! Installation
Administration of CM/DHCP/HTTP servers (alias as 46xx sets)
Administration of 46xxsettings file
Bootup and registration with CM
Local Procedures (still English-only)
Error and Status messages
MIB (except FONTFILE has been added)
User Interface, including language selection
Automatic Backup & Retrieval
Customer-facing Documentation
EMEA Techshare 2009
The Future BeginsFinally, the most commonly asked question gets answered:
Q: Are there any plans to support SIP firmware on the 16xx phones?
A: No plans at present
EMEA Techshare 2009
The Future Begins
Avaya one-XTM Deskphone SIP R2.4
EMEA Techshare 2009
The Future Begins96xx SIP Survivability
1. Phones register with multiple call controllers (SIP Proxies) in a variety of redundancy models.
2. Phones automatically determine and adapt to the capabilities supported by call controllers.
3. Phones monitor availability of those controllers, taking action to preserve service when network or equipment conditions affect availability.
4. Phone select the highest-priority available controller to be the active call controller for the phone.
5. When possible, enable calls-in-progress to continue when the controller used to establish them is no longer available.
6. Emergency calling; phones in logged-out state continuously monitor availability of server for emergency service. (‘anonymous user’)
PSTN
PSTN
EMEA Techshare 2009
The Future Begins
User Experience during Failover Transition
Failover will not happen during an active call. If the media path is still available, calls started via the primary call server will be maintained during failover. Failover/back is deferred until the phone is idle.
User has no control over failure mode – Failover/back is automatic Telephone display provides an indication of Failover Operation, by
displaying“Link recovery. Limited phone service. Calls may be lost.” No applications are currently available.
Held calls are lost during transition Transfers are lost during transition Conference call may be lost during transition Incoming calls during transition may be killed Softkey labels are removed from the display for any feature or operation
that is not supportable without the primary call server. Any AST feature invocation will fail
EMEA Techshare 2009
The Future BeginsActive Call Failover Warning
Active call
Proxy lost
Transition will complete when call ends.
OK SK or presses the Phone Button, the phone screen is displayed.
No other applications are allowed.
EMEA Techshare 2009
The Future BeginsPhone Screen during Transition
After pressing OK button or phone button the phone screen will be displayed. Call related SKs (Hold, Conf, and Transfer) are unusable and are removed from the screen, except the End Call SK. The failover icon appears left justified on the Top Line. The user will not be able to navigate to any other call appearance. The Prompt Line displays “Limited phone service.”
EMEA Techshare 2009
The Future Begins
Failback will not happen during an active call. If no calls are in progress, failback occurs and UI returns to normal appearance
While switching from one server to another (including while it is waiting for an active call to end) reject any new inbound calls (including emergency callbacks) or outbound call requests
AST features return.
User Experience During Failback
EMEA Techshare 2009
The Future BeginsNetwork Ping softkey Ping softkey appears anytime you view a network address in Network
Info.
– Use to validate routing to provisioned addresses.
Under Network address programming in Admin Procedures, arbitrary addresses may be pinged by using the “Host to Ping” function.
EMEA Techshare 2009
The Future Begins
New features
EMEA Techshare 2009
The Future BeginsLanguages
Russian (including Cyrillic alphabet for other languages)
Simplified Chinese
Japanese
Korean
Castilian Spanish
Dutch
Italian
Arabic
Hebrew
EMEA Techshare 2009
The Future Begins
Features/Functions Supported by H.323 2.0 but not in SIP 2.4
Voice Dialing
USB Devices
Calltype Digit Conversion
Remote Ping & Trace Route – CM instructs phone to ping CM
RSVP
Push (Top Line, web page, and/or audio)
3 SBM24 Expansion Modules
EMEA Techshare 2009
The Future BeginsCustomizable Ring Tones
Up to 8 extended ring tones may be set for external, internal, priority and intercom calls (distinctive ringing).
The user can hear the 8 extended ring tones by cycling through the 8 personalized ringing choices under the A menu/Options and Settings/Screen and Sound Options. Choice saved in PPM.
Edit the Ringtone.xls file to customize the ring tones for internal, external, priority and intercom calls. Fill in values for tones, duration and cadence.
file name corresponds to an xml file name used to set the extended ring tone in the settings file.
The XML file will be generated with a default name or name specified by the administrator e.g., name.xml.
phone must be rebooted to include new ring tones in the phone.
Eight xml files can be created and set.
The 8 xml ring tones ( 8 xml files) correspond to 8 personalized ringer choices the user has under the A menu.
Once complete press the Generate XML button to create a customized xml file.
EMEA Techshare 2009
The Future Begins
Next Generation IP DECT Solution
EMEA Techshare 2009
The Future BeginsHighlights
New IP DECT Solution with full messaging integration
SMS from phone to phone and from web interface to phone
Centralized management including download over the air
High End DECT telephone with colour display and Bluetooth headset interface
Messaging / Alarming server integration via OAP (Open Application Protocol) possible (but not standard!)
Centralized management functions
– Software Download Over-The-Air and through Intranet with intelligent charging cradles
– Virtual SIM card
GA date: May 2009
EMEA Techshare 2009
The Future BeginsNew Handsets Avaya 3720
• Low cost office handset
• Black and white display
• Graphical user interface
• Four way navigation key
• Battery Life 16 hours/180 hours
Avaya 3725• High end office / medical handset
• Color display
• Graphical user interface
• Five way navigation key
• Bluetooth headset interface*
• Liquid and dust protected (IP 44)
• Battery Life 20 hours (13h*)/240 hours (120h*)
Centralized management– Download of software and configurations from a central server possible via
intelligent, network attached cradles
– Virtual SIM card
– Download Over-The-Air possible
EMEA Techshare 2009
The Future Begins
Internal Antennea
Up to 1000 IP Radio Base Stations per system.
8 simultaneous calls per Base Station.
2000 Users per system
New Radio Base Stations
Outdoor Housing External Antennea
Single Omni Directional- up to 600M outdoors
Directional Dual Antennae – up to 750M outdoors
Single Direction Antennae – up to 1000M outdoors.
EMEA Techshare 2009
The Future Begins
New Avaya In-buildingWireless Server
Linux Based Server
Graphical User Interface
SMS Between Handsets
Web Messaging
Virtual SIM
Centralised Phonebook
Centralised Over The Air Management
Messaging and Alarm Protocols
EMEA Techshare 2009
The Future BeginsRequirements
CM Version 5.0 SP 2 with special application SA8567 PHS/DECT OVER IP plus tracking licenses every used DECT handset
– For multi location installations CM 5.1 incl. (SA9004) Multi-Location Call Routing for IP-Trunk is required
Next generation IP DECT infrastructure is incompatible with current IP DECT infrastructure (RFP 32 / 34)
– Next generation IP DECT handsets can be used with current infrastructure in GAP/CAP modus
– Next generation IP DECT infrastructure requires a green field infrastructure installation, no mixture of current and next generation infrastructure!
