Enterprise Management Consulting

GoalsGoals

StrategyStrategy

TasksTasks

PracticesPractices

ValuesValues

BehaviorsBehaviors

ResultsResults

Str

ateg

ic B

usi

nes

s P

rin

cipl

es

And

In

tern

al Q

ual

ity

Man

agem

ent,

IQ

M

Mission/VisionMission/Vision

CulturalCulturalInfluencesInfluences

StrategicStrategicInfluencesInfluences

Organizational Excellence ModelOrganizational Excellence Model

EMC Management Systems

• Strategic Management System

• Financial Management System

• Project Management System• Performance Management System

• Business Development System

• Human Resource System

• Inner Quality Management System• CEO Feedback System

Strategic Management System

219 Survey Questions

50 Points of Focus

12 Categories

3 Divisions

The Master Key System is the lynchpin to a complete set of management systems that can put your company on track to accomplish your objectives and keep you there.

Strategic Business Principles

0.0

2.0

4.0

6.0

8.0

10.0

12.0

Team 6.7 7.1 7.6

CEO 7.4 7.7 7.6

Target 10.0 10.0 10.0

Oganization Strategy 1.0 Organization Design 2.0 Organization Culture 3.0

Dharma Strategic Evaluation

0.0

5.0

10.0

1.1 Mission, Vision, CompetitiveAdvantage

1.2 External Assessment

1.3 Internal Assessment

1.4 Objectives, Initiatives, & Goals

2.1 Basic Structure

2.2 Core Competence

2.3 Information, Systems, &Technology

2.4 Organization Efficiency

3.1 Values & Beliefs

3.2 Leadership

3.3 Human Resource Systems

3.4 Organization Character

Strategic Evaluation

Organization Strategy

0.0

2.0

4.0

6.0

8.0

10.0

12.0

Team 6.8 6.6 6.7 6.7

CEO 6.6 7.9 7.2 7.9

Target 10.0 10.0 10.0 10.0

,Mission 1.1 ,Vision

Competitive

External 1.2Assessment

Internal 1.3Assessment

,Objectives 1.4 & ,Initiatives

Goals

Organization Design

0.0

5.0

10.0

15.0

Team 7.6 7.3 6.9 6.5

CEO 8.1 8.7 7.5 6.6

Target 10.0 10.0 10.0 10.0

Basic 2.1Structure

Core 2.2Competence

,Information 2.3 & ,Systems

Organization 2.4Efficiency

Organization Culture

0.0

2.0

4.0

6.0

8.0

10.0

12.0

Team 7.4 7.6 7.5 7.8

CEO 7.0 7.6 7.9 8.1

Target 10.0 10.0 10.0 10.0

& Values 3.1Beliefs

Leadership 3.2 Human 3.3 Resource

Organization 3.4Character

The FMS team meets weekly to review the cash position and trends in all accounts affecting that position as well as forecasting cash based on actual in house projects.

Financial Management System

The team also meets monthly to review the Income Statement and analyze how all related costs and expenses are comparing to its flexible budgeting system.

Financial Management Using Ratios

Financial Ratios JAN FEB MAR APR

4.2 Liquidity Ratios

4.2.1 Current Ratio

Total Current

Assets/Total Current Liabil ities

1.4 1.6 1.5 1.5

4.2.2 Quick Ratio

Cash + Accts.

Receivable/Accounts

Payable

1.5 1.4 1.6 1.5

4.3 Efficiency Ratios

4.3.1 Accts Rec Turnover

12 Mos Avg

Revenue/Accts

Receivable

7.4 7.8 6.2 8.2

4.3.2 Accts Rec Collection Days365 Days Accts Rec Turnover

49 47 59 44

4.3.3 Accts Payable Turnover

12 Mos Avg Costs

& expenses/

Accts Payable

5.6 5.7 6.0 5.5

Financial Management Using Trends

-

200

400

600

800

1,000

1,200

1,400

1,600

Sales - Monthly Variability

2008 796 1,152 869 759 543 1,415 1,064 1,164 1,573 1,122 1,456 1,162

2009 977

JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

The PMS team meets weekly to review the profitability and status of every in-house project. The accountant plays a crucial role in providing the reports that provide management with the visibility to make wise decisions.

Project Management System

The team reviews each project with the manager responsible for delivering the project according to the guidelines provided by the strategic initiatives.

EMC has developed a system to deliver your strategic initiatives right down through every associate in your organization. We call it operationalizing our intent to provide incomparable customer service.

Performance Management System

Every one of our strategic initiatives are measured weekly by the our teams and verified by client feedback during and on completion of the project.

Translating a Mission into Desired Outcomes

MissionWhy we existCore Values

What we believe inVision

What we want to beStrategy

Our game planBalanced Scorecard

Implementation and FocusStrategic InitiativesWhat we need to do

Personal ObjectivesWhat I need to do

Strategic OutcomesFinancial Perspective Customer Perspective Internal Perspective Learning & Growth Perspective

Satisfied Delighted Effective Motivated and PreparedStakeholders Customers Processes Workforce

Growth in # of Customers ProductivitySales Growth by Customer Profitability by Customer

Line Extension By Customer Increase Contribution by Project

Financial Perspective

Become the National

Solution for

Construction

Management

Challenges facing our

Customers.

Increase efficiency of

direct costs allocated

to projects

Increase # of

Customers to

maintain

"sustainability"

Accounting Dept

Proactively working

w ith Teams to

increase cost

awareness

Applying Value Chain

Philosophy, induce

Customers to

increase amount of

Business they

release to us.

Mission

ROI

EBIT

Gross Profit

Construction Management

Teams

Customer Centric

Organization

Increase Contribution Per Project

Increase Contribution

Per Customer

Increase Contribution

Per Customer

CustomerValuePerspective

Internal Perspective

Basic Requirements Differentiators

Projects delivered on

time and under budget

Project Management

Teams deliver constant clear

project updates

Projects Exceed Customer

Expectations

Project Workforce is conscious of

special needs of facility

inhabitants and respectful of their rights.

"Operational Excellence"Focus on the

level of efficiency during project delivery as the reason for our

team's existence.

Increase Customer

Value through extreme

attention to detail.

Become fanatical

about tracking our projects and completing

them on time.

Being relentless about our pursuit of customer

satisfaction through the quality we

deliver.

Learningand GrowthPerspective

Integration of objectives, measures, targets and initiatives.

Company has adopted and applies the

principles of Internal Quality Management.

Associates focus on technology as

their means of attaining

operational excellence and

personal mastery of

project management.

All associates are dedicated to the success and improvement of

their co-workers.

Climate conducive to Growth and

Transformation.

Typical Strategic Initiatives and Pledge to Clients

• Raising the Bar: We deliver projects as quickly and efficiently as possible while at the same time maintaining the highest standards of integrity and excellence from start to finish.

• On Schedule: We adhere to project schedules – no matter how busy we are. If a project gets off schedule, we quickly put a plan in place to bring it back on track.

• On Budget: We deliver the project according to our original financial projections for it and monitor charges closely to ensure that this occurs. Clients pay for ‘add-ons’ – We handle the ‘over-runs.’

• Attending to Details: We enhance the value we provide our clients by monitoring our progress on every aspect of the project – and making improvements wherever we can.

• Total Transparency: We provide our clients with project updates on a regular basis – and whenever they request them. They can also review daily progress reports through private access to their confidential account information on our Intranet service.

• Handled with Care: Our project team and work force are particularly sensitive to the special needs of the residents in the facilities we work on – and conduct themselves accordingly.

• Creating a Team of Winners: We measure team performance against strategic initiatives. And we inspire and assist each team member to do the best job possible in order to achieve and exceed our shared goals in record time.

• Exceeding Expectations: We are relentless in our pursuit of customer satisfaction through the quality of the materials, craftsmanship and service we provide.

Business development is probably the most important ingredient of the strategic plan. The steps towards accomplishing this key component are customized for every EMC client according to their ways and means.

Business Development System

Based on the web site as the core communication vehicle and supported by an impact movie and an advanced approach to relentless e-mail communication with the decision makers within the targeted companies.

EMC’s Human Resource System is designed to bring the best out of each associate transforming them into individuals sharing the same values delivering incomparable customer service.

Human Resource System

This system is the key to getting everyone on the same page and supporting and pulling together to accomplish the corporate objectives and goals.

Human Resource Management System

• Setting the Policy

• Employee handbook

• Developing Position Descriptions• Attracting the right people

• The interview

• Hiring and Orientation

• Coaching for Improvement• Evaluations

• Employee Incentive System

IQM is the key to achieving a company of individuals showing up for work as their legitimate selves ready to cooperate harmonically with one another in achieving their positional descriptions while assuring the success of the company and their fellow associates.

Inner Quality Management System

Given that the company has the right strategic approach to its market and business model, the IQM is the most important ingredient towards moving the company from good to Great.

Inner Quality Management

Internal Self-Management

CoherentCommunication

Boosting the OrganizationalClimate

Strategic Processes ofRenewal

Understanding Human Process

Recognize Internal Stresses

Plug the leaks

Increase Capacity for Intelligence

Achieve UnderstandingFirst

Listen Without Judgment

Listen for the Essence

Being Authentic

Healing the Emotional Virus

Elements of a Healthy Climate

Shared CoreValues

Wise PeopleBuild a Company

Balance

Team Work &Coaching

Creativity &Innovation

Decision Making& ProjectPlanning

Inner Quality Management Outcome

Leadership

Internal Quality

Productivity

Satisfaction

Profit &Growth

Service-Profit Chain

EmployeeSatisfaction

Value

Loyalty

CEOs need a 360 degree feedback system. Associates tend to tell the CEO what they want to hear. An anonymous survey is very instrumental about how everyone in your organization is inter-relating with management, systems and each other.

CEO Feedback System

An internal feedback system provides a win-win possibility for all stakeholders and reduces the occurrence of cynicism which tends to undo the negative perception of some of the members of your team.

A New Relationship

With a consulting company equipped to help

you hurdle the very challenging conditions

present in this economy today while providing you

with the master key system that will give you guidance and the wisdom to accomplish your goals

over the long term.