2014Euronet’s ESCAPE Client Conference

Embassy Suites Hotel, Little Rock, ArkansasSeptember 16-18, 2014

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Welcome to ESCAPE 2014!On behalf of everyone at Euronet, I would like to welcome you to ESCAPE, our Euronet Solutions – Client Annual Peer Exchange conference. ESCAPE is one of our favorite times of the year because we get to celebrate our business relationships with you… our customers, partners and sponsors, all in one location here in Little Rock, the capital city of Arkansas.

We appreciate you joining us, and we recognize the time and effort you have invested to attend this event. We have taken great care in planning a conference that will be valuable to you and your organization.

The comprehensive agenda covers industry news and trends, as well as Euronet solutions. Our Sponsor Showcase includes a select group of companies whose products and services complement the Euronet solutions you use today.

This year’s conference features a full agenda including general sessions and track sessions that target ways in which you can provide exciting and in-demand offerings to meet your customers’ needs while also growing your revenue and reducing costs.

We hope you take this opportunity over the next few days to catch up with old friends, make new friends, visit with the Euronet team, learn about new business offerings, exchange information and ideas with your peers - and also, have a bit of fun along the way!

Thank you for joining us. We look forward to sharing the next few days with you.

Sincerely,

Cindy AshcraftVice President of Euronet Worldwide and Managing Director of Euronet Software Solutions

Welcome to

ESCAPE 2014

Please Join

Euronet and Sponsors

for a

Special Welcome Reception

Tuesday, September 16

8 a.m. to 9 a.m.

Embassy Suites Hotel

Ambassador I and II

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WELCOME TO ESCAPEWelcome Letter .......................................................................................................................................3

Welcome Reception ................................................................................................................................5

GENERAL INFORMATIONAttire...................................................................................................................................................... 6

Registration Desk ....................................................................................................................................6

Laptops & Mobile Phones ........................................................................................................................6

Sponsor Showcase .................................................................................................................................6

Meals......................................................................................................................................................6

Locations and Transportation ..................................................................................................................6

Smoking Policy .......................................................................................................................................6

Emergency or Illness ...............................................................................................................................6

Conference Map .....................................................................................................................................7

Fun Night Out ........................................................................................................................................13

Sponsor Appreciation Reception ............................................................................................................14

AGENDA & SESSIONSAgenda At-A-Glance ................................................................................................................................8

Agenda Details ......................................................................................................................................11

SPEAKERS & SPONSORSGuest Speakers .....................................................................................................................................20

Euronet Speakers ..................................................................................................................................23

Our Sponsors ........................................................................................................................................24

SPONSOR ADSPlus Technologies ...................................................................................................................................2

ACS BizeDocs .........................................................................................................................................9

Discover Financial Services ...................................................................................................................10

Thales e-Security ..................................................................................................................................19

TABLE OF CONTENTS

Welcome to

ESCAPE 2014

Please Join

Euronet and Sponsors

for a

Special Welcome Reception

Tuesday, September 16

8 a.m. to 9 a.m.

Embassy Suites Hotel

Ambassador I and II

5

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GENERAL INFORMATIONATTIREBusiness casual is appropriate throughout the conference.

REGISTRATION DESKThe ESCAPE registration desk will be available daily from 8:00 a.m. to 5:00 p.m. to assist you.

LAPTOPS & MOBILE PHONESAs a courtesy to all attendees, please set mobile phones to vibrate mode and leave laptops in your hotel room. Please do not use laptops during conference sessions.

SPONSOR SHOWCASEEuronet is proud to be associated with a group of companies that, in addition to providing solutions and services that complement our software, participate in ESCAPE year after year. Through their generosity and participation in ESCAPE’s Sponsor Showcase, they help us keep the costs of participation to our clients down while also improving the quality of the conference.

The sponsor showcase will be open Tuesday and Wednesday during the conference. Please be sure to stop by the various sponsor booths, visit with the representatives of these companies, thank them for their participation and spend time with them to see how their offerings can benefit you or others in your organization.

Please join us Wednesday afternoon from 5:15 p.m. to 6:15 p.m. for a social hour as we express our appreciation to all of the sponsors who contribute to the success of ESCAPE. Drinks and snacks will be provided.

MEALSA complimentary breakfast buffet will be served daily for guests staying at the Embassy Suites. Gratuity is customary and appreciated for breakfast servers. Coffee and pastries will be served during the Welcome Reception Tuesday morning. Lunch will be provided by Euronet Tuesday through Thursday. Dinner will be provided by Euronet at the Tuesday night event.

GRATUITYA 15% gratuity is customary and appreciated for Embassy Suites servers and shuttle drivers.

SMOKING POLICYThe Embassy Suites Little Rock is a smoke-free facility with smoking permitted outside only in designated smoking areas. A designated smoking area is located outside the Front Lobby entrance, the back Conference Center entrance, which is accessible from the back parking lot, and both levels of the covered parking garage. 

EMERGENCY OR ILLNESSShould you have an emergency or become ill during ESCAPE and need assistance, please come by the registration desk or contact a Euronet team member for assistance. We can help you obtain the attention, care and/or supplies you need.

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CONFERENCE MAP

corporate planner packages breakfast breaks lunch dinner reception beverages technology information

EMBASSY SUITES LITTLE ROCK11301 Financial Centre Parkway | Little Rock | Arkansas 72211501-537-3303 | www.littlerock.embassysuites.com

meeting rooms

• General Sessions will be in Ambassador III and IV

• Sponsor Showcase will be in Ambassador I and II

• Reception Activities and Breaks will be in Ambassador I and II

• Lunch Tuesday and Wednesday will be in the Atrium. Lunch Thursday will be in Ambassador III and IV

• Tuesday evening fun night will be in Ambassador IV-VII

• Track Sessions will be in the Envoy and Consulate I and II

Room assignments are subject to change

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Room locations are subject to change. Please be sure to read the Euronet signs posted in the conference areas.

TUESDAY September 16, 20148:00 a.m. – 9:00 a.m. Welcome Reception and Registration Ambassador I and II9:00 a.m. – 9:15 a.m. Welcome to Day 1 Ambassador III and IV 9:15 a.m. – 10:00 a.m. Keynote Address Ambassador III and IV 10:00 a.m. – 11:00 a.m. SPEAKER - Stephen Butcher – Prepaid Matures Ambassador III and IV 11:00 a.m. – 11:30 a.m. Break/Sponsor Showcase Ambassador I and II – Sponsored by Discover 11:30 a.m. – 12:15 p.m. SPEAKER - Discover Ambassador III and IV 12:15 p.m. – 12:30 p.m. Get to know you questions & prizes Ambassador III and IV12:30 p.m. – 1:30 p.m. Lunch Atrium – Sponsored by Plus TI 1:30 p.m. – 2:15 p.m. SPEAKER - Plus TI Ambassador III and IV2:15 p.m. – 3:00 p.m. SPEAKER – Ruby Chong - Self-Service Channels Ambassador III and IV3:00 p.m. – 3:30 p.m. Break/Sponsor Showcase Ambassador I and II 3:30 p.m. – 5:00 p.m. Track Sessions Consulate I & II & Envoy6:00 p.m. – 9:30 p.m. Fun Night Ambassador IV - VII

WEDNESDAY September 17, 2014 8:30 a.m. – 9:00 a.m. Morning Coffee Ambassador I and II9:00 a.m. – 9:15 a.m. Welcome to Day 2 Ambassador III and IV9:15 a.m. – 10:00 a.m. SPEAKER - Thales Ambassador III and IV 10:00 a.m. – 10:15 a.m. Get to know you questions and prizes Ambassador III and IV10:15 a.m. – 10:30 a.m. Customer Group Photo Ambassador III and IV 10:30 a.m. – 11:00 a.m. Break/Sponsor Showcase Ambassador I and II – Sponsored by Thales 11:00 a.m. – 11:45 p.m. SPEAKER - DSB Ambassador III and IV11:45 p.m. – 12:30 p.m. SPEAKER - ACS Ambassador III and IV 12:30 p.m. – 1:45 p.m. Lunch Atrium – Sponsored by ACS1:45 p.m. – 3:15 p.m. Track Sessions Consulate I & II & Envoy3:15 p.m. – 3:45 p.m. Break/Sponsor Showcase Ambassador I and II 3:45 p.m. – 5:00 p.m. Track Sessions Consulate I & II & Envoy5:15 p.m. – 6:15 p.m. Sponsor Appreciation Reception Ambassador I and II THURSDAY September 18, 20148:30 a.m. – 9:00 a.m. Morning Coffee Registration Hallway9:00 a.m. – 9:15 a.m. Welcome to Day 3 Ambassador III and IV 9:15 a.m. – 10:00 a.m. SPEAKER – Stephen Butcher & Fidelity - User Interface Ambassador III and IV 10:00 a.m. – 10:30 a.m. SPEAKER – Tom Kleinsorge - The Power of Euronet Ambassador III and IV10:30 a.m. – 10:45 a.m. Morning Break Registration Hallway10:45 a.m. – 12:00 p.m. Track Sessions Consulate I & II & Envoy12:00 p.m. – 2:00 p.m. Customer Appreciation Lunch and Wrap Up Ambassador III & IV

TUESDAY - September 17, 2013 8:30 a.m. - 9:30 a.m. Welcome Reception and Registration Jackson Room9:30 a.m. - 10:00 a.m. Welcome Address and Euronet Update Ballroom 10:00 a.m. - 10:45 a.m. Keynote Address Ballroom 10:45 a.m. - 11:15 a.m. Card Design Presentations Ballroom 11:15 a.m. - 11:45 a.m. Morning Coffee Break and Sponsor Showcase Jackson Room 11:45 a.m. - 12:45 p.m. PCI 2.0 Ballroom 12:45 p.m. - 1:45 p.m. Lunch Atrium 1:45 p.m. - 2:00 p.m. Afternoon Announcements Ballroom 2:00 p.m. - 3:00 p.m. Mobile & ATM Convergence Ballroom3:00 p.m. - 3:30 p.m. Afternoon Break and Sponsor Showcase Jackson Room3:30 p.m. - 5:00 p.m. Workshop Sessions Blair and Stitt Rooms6:15 p.m. - 9:30 p.m. Fun Night at Willy D’s Dueling Piano Show Meet Outside Hotel Lobby WEDNESDAY - September 18, 2013 8:30 a.m. - 9:00 a.m. Morning Coffee Jackson Room9:00 a.m. - 9:15 a.m. Welcome to Day 2 and Morning Announcements Ballroom 9:15 a.m. - 10:15 a.m. Moving Money Ballroom 10:15 a.m. - 10:30 a.m. Group Photo Location to be announced 10:30 a.m. - 11:00 a.m. Morning Coffee Break and Sponsor Showcase Jackson Room 11:00 a.m. - 12:00 p.m. Cross-Border Payments: Can the Card Networks Ballroom Compete?12:00 p.m. - 12:15 p.m. The Scoop on Operational Training for Point Releases and Ballroom Monitoring Functionality 12:15 p.m. - 12:30 p.m. Afternoon Announcements Ballroom 12:30 p.m. - 1:45 p.m. Lunch Atrium1:45 p.m. - 3:15 p.m. Workshop Sessions Blair and Stitt Rooms3:15 p.m. - 3:45 p.m. Afternoon Break and Sponsor Showcase Jackson Room 3:45 p.m. - 5:15 p.m. Workshop Sessions Blair and Stitt Rooms5:30 p.m. - 6:30 p.m. Sponsor Appreciation Reception Jackson THURSDAY - September 19, 20138:30 a.m. - 9:00 a.m. Morning Coffee 9:00 a.m. - 9:15 a.m. Welcome to Day 3 and Morning Announcements Ballroom 9:15 a.m. - 10:15 a.m. What does it Mean to be a Payments Processor? Ballroom 10:15 a.m. - 10:45 a.m. Customer Presentation Ballroom 10:45 p.m. - 11:00 p.m. Announcements Ballroom11:00 p.m. - 12:30 p.m. Workshop Sessions Blair and Stitt Rooms12:30 p.m. - 2:00 p.m. Customer Appreciation Lunch and Wrap Up Ballroom

AGENDA AT-A-GLANCE

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BizeDocsElectronicDocumentManagement

For more informaon visit: www.acs-australia.com.au +61 2 9699 6677

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Partnering with some of the largest payments organizations and banks in the world, like ICBC (China) and HDFC Bank (India), has enabled us to grow our volume and acceptance significantly.

A GROWING OPPORTUNITY WITH OUTSTANDING POTENTIAL

DISCOVER® GLOBAL NETWORK

www.DiscoverGlobalNetwork.com

70M+CARDHOLDERSAROUND THE WORLD23NETWORK1

RD LARGESTPAYMENTS 30M185

COUNTRIESMERCHANTS IN

DISCOVER GLOBAL NETWORK GROWTH SINCE 2007

68% VOLUMEINCREASE

TO PROCESS OVER$310 BILLION

MORE THAN

ACCEPTANCE FOOTPRINTTRIPLED 31% CARD

EXPANSION3

EXPERIENCED

1 Retail Banking and Research, August 20142 Nilson Report #1033, January 2014 and Discover Global Network partner reporting3 Nilson Report #917, January 2009 compared with Nilson Report #1033, January 2014 and Discover Global Network Partner reporting.

For more information

VISIT THE DISCOVER BOOTH!

8:00 am - 9:00 am Welcome Reception and RegistrationAmbassador I and II This is the official opening of ESCAPE 2014 - Join us for registration, coffee, prizes and more at

this special morning registration and welcome reception. The reception will kick-off the conference with an opportunity for you to meet sponsors, the Euronet staff and other attendees from around the world.

9:00 am - 9:15 am Welcome Address Ambassador III and IV Tom Kleinsorge will open the conference and Juanita Pearson, our Master of Ceremonies, will provide

you with important announcements about the conference sessions, logistics and activities.

9:15 am - 10:00 am Keynote Address - Experience the Sights, Sounds and Story of the Arkansas Delta Ambassador III and IV Katie Harrington, Director of the The Delta Cultural Center in Helena, Arkansas, will share the history

and story of the Arkansas Delta with you in a colorful and interactive presentation. As Director of the agency, she has helped keep the traditions of the eastern Arkansas region alive for generations to come. The Delta Cultural Center is responsible for collecting, preserving and interpreting the heritage of that region. With community support and partnerships from local banks and businesses, the agency provides a festive and educational foundation that attracts visitors from around the world. From the fertile soil of the Delta, and the rich blues and gospel music heritage to the Mighty Mississippi River, you’ll experience the sights and sounds of the Arkansas Delta in this special keynote session.

10:00 am - 11:00 pm Prepaid Matures Ambassador III and IV Stephen Butcher, Euronet Product Manager for Cards and Networks, will talk with you about how you

can leverage prepaid as the product of choice and generate more revenue by expanding the prepaid channel beyond the unbanked and under-banked.

11:00 am - 11:30 am Morning Break & Sponsor ShowcaseAmbassador I and II Sponsored by Discover Financial Services

Stretch, get a refreshment and visit with our sponsors in the showcase area. Be sure to visit every booth so you can get your name in prize drawings which will be held Wednesday during the Sponsor Appreciation Reception.

11:30 am - 12:15 pm Discover Financial Services – Be Different and Capitalize on the UnexpectedAmbassador III and IV Kellie Glueck, Director of Global Merchant Marketing at Discover Financial Services, presents how

through a unique, flexible model, Discover Global Network has become the 3rd largest payments network in the world. You will learn best practices on global growth strategies from a network that has tripled their acceptance footprint and increased volume by more than 60% in the last five years. During this session, you will see how being different and capitalizing on the unexpected can lead to success.

12:15 pm - 12:30 pm Get to Know You Questions and PrizesAmbassador III and IV

12:30 pm - 1:30 pm LunchAtrium Sponsored by Plus Technologies & Innovations

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Room locations are subject to change. Please be sure to read the Euronet signs posted in the conference areas.

AGENDA OVERVIEWTUESDAY SEPTEMBER 16, 2014

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AGENDA OVERVIEWTUESDAY SEPTEMBER 16, 2014 - CONTINUED

1:30 pm - 2:15 pm Fighting Fraud in Credit Applications and the Internal Enemy Ambassador III and IV Giovanni Castellanos, Business Development Manager of Plus Technologies Fraud Solution, will

explore how technology can help reduce fraud in credit applications while identifying internal fraudsters.

2:15 pm - 3:00 pm Technological Advancements in the Self-Service Channels Ambassador III and IV Ruby Chong, Euronet Product Manager of Self-Service Payment Solutions, will take you on an

exploration of current and future technological advancements in the ATM and mobile channels. Learn about the role of Deposit Automation and Cash Recyclers in ATM deployment strategies and their benefits in terms of customer satisfaction and operational efficiency. Also, hear about where the industry is heading with the convergence of virtual currency, ATMs and mobile payments.

3:00 pm - 3:30 pm Afternoon Break & Sponsor Showcase Ambassador I and II

WORKSHOP SESSIONS

6:00 pm - 9:30 pm Group Dinner and ActivityAmbassador IV - VII Join us for a casual evening of fun and relaxation with a DJ, photo booth and friends. Food and drinks

will be served.

ORANGE TRACK

3:30 pm - 5:00 pm In the World of CardsEnvoy Room

Stephen Butcher, Euronet Product Manager of Cards and NetworksOperational streamlining of payment processing and security features that continuously advances card processing operations. This session will reveal enhancements made in the Euronet card processing solutions.

BLUE TRACK

3:30 pm - 4:15 pm Multivendor ATM Software Consulate I & II

Ruby Chong, Euronet Product Manager of Self-Service Payment SolutionsExperience Euronet’s hardware agnostic solution for ATMs, CDMs and Kiosks. This solution enables you to drive and manage your self-service terminals with more flexibility and provides ultimate control over the hardware devices. The multivendor software enables interoperability of terminals from multiple manufacturers and reduces software management complexity.

4:15 pm - 5:00 pm Why Alerts Matter Consulate I & II

Ruby Chong, Euronet Product Manager of Self-Service Payment SolutionsTransform the way you interact with your customers by enabling a timely, relevant channel that keeps your customers engaged. Learn how to reach out to your customer base, improve customer satisfaction, reduce fraud, lower operational cost and create opportunities to up-sell and cross-sell other products.

Room locations are subject to change. Please be sure to read the Euronet signs posted in the conference areas.

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When? Tuesday Night September 16

6:00 p.m. to 9:30 p.m.

Where? The Embassy Suites Hotel

Ambassador IV - VII

Attire? Casual!

Join Euronet for Fun Night!

Fun & Games

Prizes

See You There!

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Please Join Euronet for a Sponsor Appreciation Reception

Join us for a social hour as we express our appreciation to all of the sponsors who contribute to the success of ESCAPE. Drinks

and snacks will be provided.

Wednesday, September 17, 20145:15 p.m. to 6:15 p.m.

The Embassy Suites - Ambassador I and II

Euronet is proud to be associated with a group of companies that - in addition to providing solutions and services that

complement our software - participate in ESCAPE year after year. Through their generosity and participation in the Sponsor

Showcase, they help us keep the costs of participation to our clients down while also improving the quality of the conference.

Thank you, sponsors, for your participation in ESCAPE!

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AGENDA OVERVIEWWEDNESDAY SEPTEMBER 17, 2014

Room locations are subject to change. Please be sure to read the Euronet signs posted in the conference areas.

8:30 am - 9:00 am Morning Coffee Ambassador I and II

9:00 am - 9:15 am Welcome to Day 2 - Morning AnnouncementsAmbassador III and IV Get the latest announcements on the day’s schedule and activities.

9:15 am - 10:00 am Payment Market Update - Tokenization, Data Protection and Mobile Payments Ambassador III and IV Colette Broadway of Thales e-Security will discuss new payments markets and the security

challenges associated with them. Methods to mitigate some of the security challenges presented will be Tokenization; what Tokenization is, forms of tokenization and areas where tokenization is best applied. In addition point to point encryption and EMV will also be discussed.

10:00 am - 10:15 am Get to Know You Questions and Prizes Ambassador III and IV

10:15 am - 10:30 am Customer Group Photo Ambassador III and IV

10:30 am - 11:00 am Morning Break and Sponsor ShowcaseAmbassador I and II Sponsored by Thales e-Security

11:00 am - 11:45 am High Availability and Business Impact in a Complex IT Environment for Ambassador III and IV 24/7 Self-Service Channels Euronet customer, Johan Chen Poun Joe, Department Manager of Information & Communication

Technology at De Surinaamsche Bank, will talk about customer demands for self-service channels that are available 24/7 for their financial needs. Join us on this session to learn how to design, build and operate a green IT high availability infrastructure with near zero business impact on the services in a complex high secure IT environment with virtualization in a tier-4 data center.

11:45 am - 12:15 pm She’ll Be Right MateAmbassador III and IV Peter Harvey, ACS BizeDocs Product Manager, will discuss how the industry is changing with new

technologies being offered in the way documents such as Statements, Loan Agreements, Electronic Applications etc. are generated and stored in document repositories. When considering acquiring a new or replacing your current Document Archival system, you need to weigh the advantages and disadvantages of the different ways documents can be stored. Avoid being locked into a particular system or having to pay a high price to move your data.

12:15 pm - 12:30 pm Afternoon AnnouncementsAmbassador III and IV

12:30 pm - 1:45 pm Lunch Atrium Sponsored by ACS

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AGENDA OVERVIEWWEDNESDAY SEPTEMBER 17, 2014 - CONTINUED

Room locations are subject to change. Please be sure to read the Euronet signs posted in the conference areas.

ORANGE TRACK

1:45 pm - 2:30 pm Multivendor ATM Software Envoy Room

Ruby Chong, Euronet Product Manager of Self-Service Payment SolutionsExperience Euronet’s hardware agnostic solution for ATMs, CDMs and Kiosks. This solution enables you to drive and manage your self-service terminals with more flexibility and provides ultimate control over the hardware devices. The multivendor software enables interoperability of terminals from multiple manufacturers and reduces software management complexity.

2:30 pm - 3:15 pm Why Alerts Matter Envoy Room

Ruby Chong, Euronet Product Manager of Self-Service Payment SolutionsTransform the way you interact with your customers by enabling a timely, relevant channel that keeps your customers engaged. Learn how to reach out to your customer base, improve customer satisfaction, reduce fraud, lower operational cost and create opportunities to up-sell and cross-sell other products.

BLUE TRACK

1:45 pm - 3:15 pm In the World of Cards Consulate I & II

Stephen Butcher, Euronet Product Manager of Cards and NetworksOperational streamlining of payment processing and security features that continuously advances card processing operations. This session will reveal enhancements made in the Euronet card processing solutions.

TRACK SESSIONS

3:15 pm - 3:45 pm Afternoon Break and Sponsor Showcase Ambassador I and II

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AGENDA OVERVIEWWEDNESDAY SEPTEMBER 17, 2014 - CONTINUED

TRACK SESSIONS

5:15 pm - 6:15 pm Sponsor Appreciation ReceptionAmbassador I and II Join us for a social hour as we express our appreciation to all of the sponsors who contribute to the

success of ESCAPE. Enjoy drinks, snacks and prize drawings!

ORANGE TRACK

3:45 pm - 5:00 pm Card Networking with a Twist Envoy RoomStephen Butcher, Euronet Product Manager of Cards and NetworksLearn all about new EMV formats that enable industry enhancements, facilitate secure payments, add new form factors complementing the card while increasing revenue by facilitating acquiring of more card brands.

BLUE TRACK

3:45 pm - 4:30 pm System Statistics DashboardConsulate I & II

Ruby Chong, Euronet Product Manager of Self-Service Payment SolutionsLearn about the easy-to-use executive dashboard for ITM. This dashboard is integrated into the Euronet User Interface and provides the user with a system view of ATMs, POS, merchants, different card products, transaction volumes and more.

4:30 pm - 5:00 pm Point Release Best PracticesConsulate I & II

Euronet Point Release Coordinators Karen Clements and Julie Flowers Why are point releases important? When should you implement a point release? What are the logistics and best ways to upgrade? Learn all of this and more in this interactive best practice track session from Euronet’s very own experts who have 20 years of combined experience in the financial payments industry.

Room locations are subject to change. Please be sure to read the Euronet signs posted in the conference areas.

AGENDA OVERVIEWTHURSDAY SEPTEMBER 18, 2014

8:30 am - 9:00 am Morning Coffee

9:00 am - 9:15 am Welcome to Day 3 - Morning Announcements Ambassador III and IV Get the latest announcements on the day’s schedule and activities.

9:15 am - 10:00 am User Interface IntegrationAmbassador III and IV Stephen Butcher, Euronet Product Manager of Cards and Networks, presents this session where will

you will learn about Euronet’s User Interface and hear feedback from a current user Heatherdawn Blake-Brown, Director of Card Services at Fidelity Bank (Bahamas) Limited. A one stop place for all of your customer service needs is how to describe the advances in the Euronet User Interface. All client data regardless of the Euronet product can be accessed in one location using one user application allowing you to get a holistic view of every customer.

10:00 am - 10:30 am The Power of Euronet Ambassador III and IV Tom Kleinsorge, Euronet Director of Marketing and Alliances for Euronet, will talk about how Euronet

Worldwide has grown from a start-up services company to a US$1B company in just over 15 years. You will also learn how Euronet’s business segments (Money Transfer, Prepaid, Outsourcing and Software) work together to provide customers with the ability to integrate these typically disparate lines of business into a unified offering capable of delivering enhanced value in non-traditional fashion. This session will show you how customers are taking advantage of unique offerings when leveraging the Power of Euronet.

10:30 am - 10:45 am Afternoon Announcements Ambassador III and IV

TRACK SESSIONS

12:00 pm - 2:00 pm Customer Appreciation Lunch and Wrap UpAmbassador III & IV Join us for our Customer Appreciation Lunch. Enjoy fun, food and friendships along with customer

award announcement.

ORANGE TRACK

10:45 am - 11:30 am System Statistics DashboardEnvoy

Ruby Chong, Euronet Product Manager of Self-Service Payment SolutionsLearn about the easy-to-use executive dashboard for ITM. This dashboard is integrated into the Euronet User Interface and provides the user with a system view of ATMs, POS, merchants, different card products, transaction volumes and more.

11:30 am - 12:00 pm Point Release Best PracticesEnvoy

Euronet Point Release Coordinators Karen Clements and Julie Flowers Why are point releases important? When should you implement a point release? What are the logistics and best ways to upgrade? Learn all of this and more in this interactive best practice track session from Euronet’s very own experts who have 20 years of combined experience in the financial payments industry.

BLUE TRACK

10:45 am - 12:00 pm Card Networking with a Twist Consulate I & II

Stephen Butcher, Euronet Product Manager of Cards and NetworksLearn all about new EMV formats that enable industry enhancements, facilitate secure payments, add new form factors complementing the card while increasing revenue by facilitating acquiring of more card brands.

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t h a l e s - e s e c u r i t y . c o m

Thales e-Security

Everywhere it matters, we deliver

Millions of critical decisions are made every day in data protection. Thales is at the heart of this with more than 40 years’ experience protecting corporate

and government information 24/7. Our security solutions are used by four of the fi ve largest energy and aerospace companies, 22 NATO countries, and they secure more than 80 percent of worldwide payment transactions. Everywhere, together with our customers, we are making a diff erence.

NETWORK ENCRYPTIONMaximise protection of wide area connections

KEY MANAGEMENTDeliver resilient solutions for protectingand controlling data fl ow

DATA PROTECTIONProvide certifi ed, tamper-resistant security appliances for encryption, signing and authentication

SAFEGUARDING BRAND REPUTATIONPrevent data breaches

PAYMENT SECURITYEnable transaction security for your preferred platform

REGULATION COMPLIANTProvide scalable solutions to meet all industry regulations for your preferred platform

eSecurity14_English_C33900.074_267x203_Sep14_v1.indd 1 20/08/2014 14:32

Heatherdawn Blake-BrownDirector of Card Services at Fidelity Bank (Bahamas) Limited

Heatherdawn Blake-Brown is both an expert and a professional in the field of Information

Technology, working in the financial industry throughout the Caribbean for over three decades as a dedicated and proven leader. Mrs. Blake-Brown has vast experience in Cards and Payment solutions, Transaction processing, Fraud and Risk prevention, Call Center management and Card project leadership. In addition to her current position with Fidelity Bank (Bahamas) Limited, she has held strategic senior positions for numerous Caribbean companies throughout her career including National Commercial Bank Jamaica Limited, CIBC Jamaica Limited and FirstCaribbean International Bank.

Colette BroadwayProduct Line Manager at Thales e-Security, Inc.

Colette has detailed knowledge of security in the global payments industry from working

with terminal merchants and acquirers through to bank and issuers employing multiple security tools, technologies and best security practices. She has 30 years of experience in the creation and deployment of payments solutions protecting systems and information assets for diverse companies and organizations related to the payments industry. Colette is a CISSP and is also TR-39 Certified (CTGA) with practical

knowledge of PCI DSS, PCI PIN and PCI HSM.

Giovanni Castellanos Business Development Manager – Plus Technologies Fraud Solution Giovanni Castellanos joined Plus

Technologies in 2007 as Territory Manager for Central America. He currently contributes actively in the design of the line of business and is responsible for the prevention of fraud line. Mr. Castellanos has more than 18 years of experience in information technology. He earned a bachelor’s degree in business administration and a postgraduate diploma in education and information technology from the University Jaen of Spain.

Johan Chen Poun Joe De Surinaamsche Bank, Department Manager - Information & Communication Technology Johan Chen Poun Joe is the Manager of

the Information and Communication Technology Department at De Surinaamsche Bank in Suriname - South America. He has a bachelor’s degree in Business Informatics and a Masters degree in Business Administration. He joined the De Surinaamsche Bank in 1987 and has held several roles within the ICT Department including Operations, System Development, Networking and Project Management. Mr. Chen Poun Joe has 21 years of experience with the Euronet ITM systems and has implemented most delivery channels that are currently available like ATM, POS, Internet banking, Telephone banking, Mobile banking, Mobile recharge and ICCS. He is also a Certified Computer Hacking Forensic Investigator and IT Architect for designing and building a secure IT infrastructure that meets today’s standards for Datacenters and PCI-DSS certifications.

Kellie GlueckDirector of Global Merchant Marketing at Discover Financial Services

Kellie Glueck is the Director of Global Merchant Marketing at Discover Financial

Services. She is responsible for innovating acceptance marketing strategies to grow Discover’s footprint outside of North America, as well as direct go-to-market programs for the PayPal in-store initiative domestically. In 2012, she transitioned responsibility of leading merchant marketing for the North American business before assuming her current role. Before joining Discover, Ms. Glueck’s experience includes serving as the Marketing Director at ACCO Brands, where she oversaw global branding and communications, and positions in card marketing and strategy at Citibank focused on enhancing the Diners Club North America portfolio and cardholder experience.

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GUEST SPEAKERS

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GUEST SPEAKERSKatie HarringtonDirector of the Delta Cultural Center, an agency of the Department of Arkansas Heritage

Katie Harrington is a life-long resident of the Arkansas Delta region. She received a Bachelor’s degree in Historic Preservation in 1997 from Southeast Missouri State University. While completing her degree, Mrs. Harrington served as an Intern at Natchez National Historical Park in Natchez, Mississippi. Following graduation, she immediately began her career at the Delta Cultural Center in Helena, Arkansas. Starting out as Curator, she served as Historic Sites Manger and Assistant Director; then in 2003, became the Director of the Delta Cultural Center. Over the past 17 years Mrs. Harrington has been influential in the expansion and advancement of the museum. In 2008, she participated in a cultural exchange program in China assisting museums and historic sites in preservation efforts. As an active community leader, she is involved in community planning and revitalization projects throughout the Delta.

Peter HarveyBizeDocs Product Manager

Peter Harvey has been in the computer industry since 1974 as one of the early lecturers on the topics of Microprocessors and Computer Programming Techniques. Working with Extended Relational Database systems since 1978, Mr. Harvey, in 1989 along with two other associates, developed a very successful Windows based Document Archiving System. Mr. Harvey has remained in the Document Archiving and Management industry since then and has gained over 19 years of experience. In 2001, he was asked to join ACS to develop BizeDocs, a new Corporate Document Management and Archiving application. Working closely with long-time business associates in the financial sector, Mr. Harvey has produced a highly functional product for the banking and finance industry with applications that have not previously been available.

Stay Ahead of the Competition and Run with Maximum Efficiency

Install Euronet’s ITM Point Release Today

For more information about Euronet Software Solutions, visit us at www.euronetsoftware.com

Address Financial Inclusion

Enhance Consumer Experience

Improve Your Profitability

MAXIMIZE Your ITM Investment

Increase Security & Compliance

Optimize your payment systems for ultimate performance and supreme agility with the most up-to-date solutions and functionality

Contact your Euronet Sales or Account Manager today about installing the latest ITM Point Release or email us at questions@eeft.com

EURONET SPEAKERSStephen ButcherEuronet Product Manager for Card and Network Solutions Stephen Butcher joined Euronet in 1998 as Project Manager for Credit Card installations.

With over 18 years of retail banking and credit card experience, Stephen has fulfilled the role of project manager, business analyst and solutions specialist within the Euronet organization. He is currently product manager for Euronet’s Card and Network Solutions which include responsibility for credit, debit and prepaid issuing, POS acquiring, merchant management solutions, ITM, International EFT Interfaces, Regional Networks, and Contactless and EMV Chip solutions.

Ruby ChongEuronet Product Manager for Self-Service Payment Solutions Ruby Chong is the Product Manager for Euronet’s Self-Service Payment Solutions

which includes ATM Acquiring products as well as Euronet’s Dynamic Currency Conversion and Customer Relationship Management solutions. Ruby joined Euronet in 1998 and has held several roles within the organization including implementations specialist, software product trainer, technical implementations manager, systems integration director and test director for the EMEA EFT processing center in Budapest. She assumed her current role in 2009.

Karen ClementsEuronet Point Release Coordinator Karen Clements is a Release Coordinator for Euronet Software Solutions. She began her career in retail banking in 1993 and

joined Euronet in 1998 in the Customer Support department. Ms. Clements also spent time in Account Management before taking on her current role in 2004. As a Release Coordinator, she assists clients with the planning, installation, testing and production implementation of the latest releases of the Euronet

software.

Julie FlowersEuronet Point Release Coordinator Julie Flowers is a Release Coordinator within the Support department of Euronet Software Solutions. She joined Euronet in 2004 as a

Technical Analyst in the Implementations department. In her current position as a Release Coordinator, Mrs. Flowers assists clients with the planning, installation, testing and production implementation of the latest releases of the Euronet software. She has over 10 years of banking and financial services and financial settlement experience.

Juanita Pearson Master of Ceremonies We are excited to have Juanita Pearson as our ESCAPE 2014 Master of Ceremonies. This is the ninth consecutive year Juanita

has offered her time and talent to this event. Her day job is that of Project Manager for Euronet’s Implementations and Project Services team. She joined Euronet in 2004 and has over 18 years of experience in the banking and financial services arena in such specialties as auditing, training and commercial loan processing.

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OUR SPONSORS

ACS BizeDocs - Diamond SponsorBizeDocs Electronic Document Management solutions have been designed to advance information accessibility with the use of a single document repository, simplify compliance and provide significant cost savings to your organization. The BizeDocs base system can be configured with modules for Scanning, Annotations, eStatements, Statement Generation, Signatures Online, Cheque Proofing, Cheque Review and Report capture. Reduce your statement production costs and increase delivery options with the implementation of BizeDocs Statement Generation. Generate formatted PDF statements from your existing core banking statement file with Print, Hold, Electronic and email delivery streams. For more information, visit www.acs-australia.com.au

Barnes International - Gold SponsorBarnes International (www.barnestest.com), founded in 1990, is located in Petersfield, England in the United Kingdom. Barnes is a leading global supplier of test tools and analyzers for smart cards, magnetic-stripe plus laboratory card testing, training and consultancy services for:• EMV Personalization Validation Tools;• Payment Scheme card pre-certification tools for MasterCard, Visa and Amex cards;• EMV Migration consultancy and training;• EMV Level 1 test tools;• ISO Magnetic Stripe Analyzers• Card Defect InvestigationBarnes serves its customers in over 85 countries worldwide and can be contacted at sales@barnestest.com.

Discover Financial Services - Diamond SponsorDiscover Financial Services (NYSE: DFS) is a direct banking and payment services company with one of the most recognized brands in U.S. financial services. Since its inception in 1986, the company has become one of the largest card issuers in the United States. The company operates the Discover card, America’s cash rewards pioneer, and offers personal and student loans, online savings products, certificates of deposit and money market accounts through its Discover Bank subsidiary. Its payment businesses consist of Discover Network, with millions of merchant and cash access locations; PULSE, one of the nation’s leading ATM/debit networks; and Diners Club International, a global payments network with acceptance in more than 185 countries and territories.

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OUR SPONSORS

Plus Technologies & Innovations - Diamond SponsorPlus Technologies & Innovations in an Independent Software Vendor specialized in high end business applications providing Real-Time Monitoring Solutions for Risk Mitigation such as Fraud Prevention, Anti-money Laundering, Anti Bribery & Corruption, Corporate Governance, Opportunities & Risk Management, Customer Centric Banking, Revenue Assurance and International Banking Operations. Plus Technologies has over 225 customers in 27 countries worldwide. For more information, visit www.monitorplus.com

Thales e-Security - Diamond SponsorThales e-Security is a leading global provider of data encryption and cyber security solutions to the financial services, high technology, manufacturing, government and technology sectors. With a 40-year track record of protecting corporate and government information, Thales solutions are used by four of the five largest energy and aerospace companies, 22 NATO countries, and secure more than 80 percent of worldwide payment transactions. Thales e-Security has offices in Australia, France, Hong Kong, Norway, United States and the United Kingdom. www.thales-esecurity.com.

Uni-Source 2000 - Gold SponsorVQueue.Network (VQN), the Uni-Source Collection and Recovery solution, seamlessly interfaces to the Euronet Credit Card System as well as loans and DDA to meet your enterprise collection needs. VQN handles post charge-off processing and provides all the appropriate executive month-end reporting requirements. Charged off DDA accounts can be reported to the Credit Reporting Agencies to aid in the recovery of those accounts as well. Behavioral modeling with VQN’s Score feature helps you “keep a close eye” on your customers by developing Custom Behavioral Scoring Models to assess and manage collection risk. The Default Management aspect of the system has just been enhanced to provide detailed and mature Repossession, Foreclosure, and Owned Assets modules with Management Reporting. WebCollect.Net is a .NET browser-based application which eliminates any middleware requirements for the data access. The System i data access with .NET is optimized with the IBM .NET data provider and naturally works at a premium level. Additionally, this solution will perform on remote networks and still maintain acceptable response times. With WebCollect.NET, you can enjoy a reduced total cost of ownership when it comes to licensing and deployment. SIP DIAL is a browser based dialer application that is integrated with VQN. It performs predictive, managed, and outbound messaging. Learn more about Uni-Source at www.uni-collect.com.

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A Trusted Partner Delivering Proven Electronic Payment Solutions Around the World

Euronet Software Solutions is a leading provider of software that powers electronic payment and transaction delivery systems around the world. Our solutions have reliably served the worldwide cards, payments and financial services markets for more than 35 years. Ensuring quick time-to-market and delivering a quality experience, we enable our clients to provide secure electronic payment convenience to millions of people. Whether your organization is a bank or a provider of processing services to financial services organizations, our proven solutions will support your critical business needs now and in the future. We provide a fully integrated suite of solutions for issuing, acquiring, self-service, e-banking and card scheme connections. Our software offerings are designed to increase your revenue, reduce your expenses, improve your security and increase the value of your customer relationships. Let Euronet Software Solutions help you formulate a strategy with innovative and immediate results that will position your organization as a leader in the market and meet the growing demands of your customers today and tomorrow.

For more information: Visit us online at www.euronetsoftware.com or email us at euronetsoftwaresolutions@eeft.com

Euronet Software Solutions

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Thank You!A sincere thank you to our guest speakers and sponsors for their participation in ESCAPE 2014.

We would also like to express our great appreciation to our customers for traveling such long distances and making the conference a success.

Copyright © 2014 Euronet Worldwide, Inc. All rights reserved. Any and all product names, company names, logos and trade names used in this publication are assumed to be the legal property of their respective companies.

Euronet Software SolutionsA Division of Euronet Worldwide

Euronet Software Solutions • 17300 Chenal Parkway, Suite 200 • Little Rock, Arkansas 72223 +1-501-218-7300 • www.euronetsoftware.com

Euronet Worldwide, Inc. • 3500 College Boulevard • Leawood, Kansas 66211 +1-913-327-4200 • www.euronetworldwide.com