eMarketer Webinar: Reaching the Right Audience—Ad Targeting Trends
eMarketer Webinar: Reaching and Engaging Always-On Business Buyers
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Transcript of eMarketer Webinar: Reaching and Engaging Always-On Business Buyers
© 2014 eMarketer Inc.
Made possible by
Reaching and Engaging Always-On
Business Buyers
Bryan Yeager
Analyst
October 2, 2014
© 2014 eMarketer Inc.
Agenda
Device adoption among always-on business buyers
The buyer journey: shifting to smartphones and tablets
Traction for mobile in B2B marketing budgets
Mobile marketing along the B2B purchase path
Key takeaways
Twitter – #eMwebinar
© 2014 eMarketer Inc.
Device Adoption Among
Always-On Business
Buyers
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“Consumerization” of business technology:
Slick mobile business apps take center stage
© 2014 eMarketer Inc.
Workplace device trends continue to evolve
“ There has been a very popular term
over the past few years, which is
‘bring your own device.’ People
are bringing the things that they like to
use, including their iPhones and
Androids, into the workplace ... We’re
seeing people using [the Evernote
app] for work purposes across these
different devices over the course of
their day.”
—Andrew Sinkov, vice president of
marketing at Evernote
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“Bring Your Own Device” (BYOD) policies go
mainstream among corporations worldwide
>1 billion
consumer-owned
mobile devices used
in enterprise settings
by 2018(Source: Juniper Research, Nov. 2013)
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US business
executives
expect mobile
devices to
replace PCs
as their
primary
platform
within the
next three
years
Twitter – #eMwebinar
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Almost half of
US adults’
media time is
being spent
with digital …
… and almost half of
time spent with digital
media is on mobile
Bottom line: Business
users are not immune
to secular media
usage trends
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Mobile is blurring the lines between “business
users” and “consumers”
“ Every B2B customer is also a
business-to-consumer (B2C)
customer. What people
experience in B2C is what
they want and expect in B2B.
I think it’s those consumer
expectations that are going to be
the real driving force behind the
change for B2B companies.”
—Jennifer Brown, user experience director at
Godfrey
© 2014 eMarketer Inc.
Think about
different
devices for
different
contexts
Key takeaway:
Business buyers are always on
via mobile
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The Buyer Journey:
Shifting to Smartphones
and Tablets
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B2B decision-
makers still
rely primarily
on office
desktops to
search for
and consume
relevant
content
Twitter – #eMwebinar
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But mobile
adoption
continues to
ramp up for
business
buyers
worldwide,
especially
among
executives
Source: IDG Global Solutions, “Global Mobile Survey 2014: Mobile Evolution,” June 2014
✻56% of all
business
buyers
✻72% of
C-level
executives
✻73% of all
business buyers
✻86% of C-level
executives
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More US B2B
buyers are
using
smartphones
and tablets to
search for
products and
services …
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… and relevant
mobile ads are
prompting US
business buyers
to further
research
products and
services
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70%
US business executives are leveraging their
mobile devices for research in several ways
to look up products or services
after first hearing about them
57%for deeper research of products
or services
38%when making the final product or
service purchase decision
Source: Forbes Insights and Google, “The Connected Executive: Mobilizing the Path to Purchase,” July 2013
© 2014 eMarketer Inc.
B2B
decision-makers
across North
America
primarily use
web access and
emails via their
smartphones to
gather info that
influences their
purchases …
Twitter – #eMwebinar
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… and when
using
smartphones
for purchase
research, execs
worldwide
gravitate
toward info that
is quick and
easy to access
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But long-form content types still reign as top
research sources used by US B2B buyers
1. White papers (78%)
2. Case studies (73%)
3. Webinars (67%)
4. Ebooks (58%)
5. Videos (58%)
Source: Demand Gen Report (DGR), “B2B Content Preferences Survey,” June 2014
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Mobile is
shifting B2B
content
preferences
57% US B2B
buyers strongly
prefer shorter
content formats
45% strongly
require content
optimized for
mobile
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Mobile is also
changing the
buying process
52% of US execs
are comfortable
making business
purchases on
a mobile device
2 in 5 made $5,000
or more worth of
business purchases
on a mobile device
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Mobile-first customers expect content to be rich
and accessible on their device of choice
“ Keeping content visual,
searchable and accessible
across channels is really
important. If you can’t provide that on
mobile and give people easy access
to it, you’re just not in the
consideration set as consistently
because so many consumers are
mobile-first.”
—Howard Hunt, executive director of client
service at MXM Mobile
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Traction for Mobile in B2B
Marketing Budgets
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Digital advertising continues to gain traction in
the US B2B media space
Latest figures show
print ad revenue
declines accelerating,
while digital growth
remains strong (Source: ABM, Sept. 2014)
© 2014 eMarketer Inc.
More digital B2B dollars are flowing to mobile in
various forms
43% 41%US B2B marketers that
expected increased spending
in mobile advertising
US B2B marketers that
expected increased spending in
e-newsletter advertising
Source: American Business Media (ABM), “The Value of B-to-B,” August 6, 2013
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Use of B2B mobile marketing is trending upward
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Mobile is high
on the priority
list for B2B
marketers
worldwide
Twitter – #eMwebinar
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And mobile is
now a
consideration
across almost
all areas of
B2B marketers’
budget
categories
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Virtually all B2B
marketers know
they need to
innovate and try
new things to
be successful
Mobile is a key area for
B2B marketing
innovation
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Mobile Marketing Along
the B2B Purchase Path
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Content
marketing reigns
supreme for
discovery and
research goals
93% of B2B marketers
in North America use
content marketing (Source: CMI, Aug 2013)
Primary goal is brand
awareness
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Mobile matters implicitly and explicitly when it
comes to content marketing
Top 5 B2B content tactics
1. Social media (87%)
2. Website articles (81%)
3. E-newsletters (80%)
4. Blogs (76%)
5. In-person events (76%)
38% use mobile content
– Up from 33% in 2012
28% use mobile apps
– Up from 26% in 2012
Source: Content Marketing Institute and MarketingProfs, “B2B Content Marketing 2013,” October 1, 2013
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Content
creation is the
most
effective, but
also the most
difficult
inbound tactic
for B2B
marketers
worldwide
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More
advanced paid
search tactics
that involve
mobile are
still catching
on among B2B
marketers in
North
America
Twitter – #eMwebinar
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Focus on meeting buyers on their own terms
“ If a company’s content is accessible
across devices from smartphone to
tablet to desktop, then people are
going to be more likely to engage with
them when they are ready to buy. It’s
going to help early-stage
researchers turn into buyers,
and hopefully buyers become long-
term customers.”
—Jennifer Brown, user experience director at
Godfrey
© 2014 eMarketer Inc.
Email still drives the conversation in business,
and it’s also shifting to mobile
51% of emails were
opened on a mobile
device
(Source: Return Path, Dec. 2013)
88% of B2B buyers use
email to frequently share
content with colleagues
Compared to:
– 43%
– 35%
– 21%
Source: Demand Gen Report (DGR), “B2B Content Preferences Survey,” June 2014
© 2014 eMarketer Inc.
B2B marketing emails are seeing substantial
open rate shifts from desktop to mobile
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UBM Tech sustains its connection with game
developers with responsive design
“ We decided last year to convert all of our
email newsletter templates into mobile-
responsive designs. It was quite a large
undertaking but completely worth it.
We wanted to make sure we sent one thing
that could be read across all devices.
… Our next phase will be to optimize, so we
have been tracking how our website performs
and how people interact with it.”
—Bibi Jackson, director of marketing at UBM Tech
© 2014 eMarketer Inc.
Even when it
comes to
mobile email,
content is still
king
Twitter – #eMwebinar
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Tablets are
increasingly
being used for
in-person
sales
engagements
toward the
end of the
buyer journey
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Great mobile products simplify the job of mobile
marketing
“ My personal view on marketing and
its role is to not sugarcoat something
that isn’t as great as can be.
The first step is to make sure that
mobile products are at a level at
which people want to use them in the
workplace.”
—Andrew Sinkov, vice president of
marketing at Evernote
© 2014 eMarketer Inc.
Key takeaways:
Trends like BYOD, “consumerization” and time spent
with mobile media mean that business buyers are
always on
Mobile is primarily used by buyers for research, though
there are use cases across the entire path to purchase
B2B marketers are increasing mobile spend to reach and
engage with always-on buyers
Content is effective across tactics, but mobile brings
new considerations
Twitter – #eMwebinar
AdRoll for Mobile
Inventory Sources
Mobile Analytics Partners
Cross Device Retargeting
Mobile App User Acquisition
Mobile App Retargeting
Mobile Web Retargeting
Our Mobile Capabilities
Cross-Device Retargeting
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visitors as they browse Facebook and
Twitter on their mobile devices
Benefits
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► Drive incremental conversions
► Stay top of mind
"67% of consumer transactions are started on one
device and finished on another."
Mobile Web Retargeting
► Retarget your mobile website visitors
as they browse publishers across the
mobile web
Benefits
► Extend your campaign reach
► Drive mobile site traffic
► Increase mobile web conversions
In 2014, more than 50% of web traffic to many media
companies and retailers will come from mobile devices.
Mobile App User Acquisition
► Serve mobile app install ads to high
intent users who have visited your
website or made a purchase.
Benefits
► Drive high quality installs
► Build a loyal app user base
► Improve app discovery
46% of shoppers are less likely to comparison shop around for other
options when they’re using a company’s mobile app.
► Retarget your existing mobile app users
based on the actions they take within
your mobile app.
Benefits
► Re-engage dormant users
► Drive in-app conversions
► Increase customer LTV
Mobile App Retargeting
24% of apps are only used once after they are installed.
© 2014 eMarketer Inc.
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Bryan Yeager
Reaching and Engaging
Always-On Business Buyers
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