Email ResponseEmail Response

Class Projects ReviewClass Projects Review

Summary of functionalitySummary of functionality

Configuration ManagementConfiguration Management Establish connection to the serversEstablish connection to the servers

Read MailRead MailPlace mail in queuePlace mail in queueRoute mailRoute mail

Distribute mail in a multi user environmentDistribute mail in a multi user environment Assign mail on basis of user skills (language, knowledge, ..)Assign mail on basis of user skills (language, knowledge, ..) Assign mail to supervisor (angry words, etc)Assign mail to supervisor (angry words, etc) Alerts for pending mailAlerts for pending mail

Auto RespondAuto Respond Acknowledge receiptAcknowledge receipt Estimate time taken for “real” responseEstimate time taken for “real” response

Summary of functionality - contdSummary of functionality - contdParse incoming message and extract key wordsParse incoming message and extract key wordsSpam ControlSpam Control

Compare message keywords to spam keyword listCompare message keywords to spam keyword list If spam remove from serverIf spam remove from server

Send cautionary message to senderSend cautionary message to sender

Edit rules for spam, folder, reply messageEdit rules for spam, folder, reply messageUser interactionUser interaction

Specify spamSpecify spamExecute Spam ControlExecute Spam ControlLearning by exampleLearning by example

Select folderSelect folderUser approves or assigns new folderUser approves or assigns new folderLearning by exampleLearning by example

Maintain thread of conversationMaintain thread of conversation

Prepare responsePrepare response Extract message from message libraryExtract message from message library Prepare an editable messagePrepare an editable message

Automatically generate a “reply” message, including the following: Automatically generate a “reply” message, including the following: To, From, CC/bcc, subject and text of messageTo, From, CC/bcc, subject and text of messageUser edits messageUser edits messageSends messageSends message

Summary of functionality - contdSummary of functionality - contd