Email Etiquettefoxjarell.weebly.com/.../email_etiquette_sample.pdf · Email Etiquette Demonstration...
Transcript of Email Etiquettefoxjarell.weebly.com/.../email_etiquette_sample.pdf · Email Etiquette Demonstration...
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Email Etiquette
Demonstration Storyboard by Jarell Fox
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Screen 1 Title screen
Audio Narration Visuals
Voiceover:
No voiceover for this page.
Note: Voiceovers may be added to
assist learners.
Title: Email Etiquette
Instructions for Interactivity
● This is the first screen that learners view in the training.
● This screen informs the learner what training they are attending.
● Learners will click “next” to proceed to the Objective Screen.
● After 10 seconds learners will be prompted to click the next button.
Note: All images in this training will need alternative text to meet ADA
compliance.
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Screen 2 Objectives
Audio Narration Visuals
Voiceover:
No voiceover for this page.
Title: Objectives
Instructions for Interactivity
● Functionality:
• Learners should see this screen after proceeding from the Title
Screen.
• Learners will review the objectives then navigate to the Parts of an
email screen.
• A popup should appear to prompt learners to proceed to the Parts of
an email Screen after about 10 seconds.
● Text:
• Describe and demonstrate proper email practices.
• Define and describe the six (6) different parts of an email.
• Demonstrate the six (6) different parts of an email.
• Identify and demonstrate the rules/guidelines for email.
• Identify and demonstrate proper behavior when communicating
through email.
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Screen 3 Parts of an email
Audio Narration Visuals
Voiceover:
No voiceover for this page.
Title: Parts of an email
Instructions for Interactivity
Functionality:
• Learners should see this screen after proceeding from the Objectives
Screen.
• Learners will click on a number that will lead to the Lecture Screen for that
section of the email.
• Once all six (6) parts are complete, the next symbol will appear.
• After 10 seconds learners should be prompted to click next to proceed to
the interactive Assignment Screen.
Text:
Click on a number to learn more about that section of an email.
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Screen 4 A T0: Lecture (number 1)
Audio Narration Visuals
Voiceover:
One of the most important parts of an email is the
“To.” Many emails providers will use a pop up to
warn users that they are missing this important
information. The “To” tells the email provider
who you want to send the email to. The “To” in
email is much similar to a mailing address. It tells
the email provider who and where to send it.
When creating a “To,” there is a specific format to
follow. First the user's name or the name they are
using to receive email. The name is followed by
the symbol for at (@). The email provider name
follows the “at” symbol than a period. The address
is concluded with the com which stands for
commercial. If all spelling and format are correct,
then your intended reader will receive your email.
An example of an email address is
[email protected] or [email protected]
Note: All voice overs in this training will need to
be closed captioning to meet ADA compliance.
Title: To:
Instructions for Interactivity
Functionality:
• Learners should see this screen after clicking the number 1 on the Parts
of an email screen.
• The voice over will start within 5 seconds of the screen loading.
• Learners will click next once finished with the TO lecture.
• Once next is clicked the learner will advance to the Quiz screen.
• After 60 seconds learners should be prompted to click next to proceed
to the Quiz Screen.
Text:
Most important part
Reader's email address
How reader receives email
Similar to mailing address
Formatted example:
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Note: Email parts 2, 3, 5 and 6 will proceed in the same way.
Screen 4 B T0: Quiz (number 1)
Audio Narration Visuals
Voiceover:
No voiceover for this page.
Title: Quiz
Instructions for Interactivity
Functionality:
• Learners should see this screen after clicking next on the Lecture Screen
for email part 5 (body).
• When a learner clicks an answer a correct or incorrect pop up will appear
with an explanation.
• Learners will be prompted to try again if they answered incorrectly.
• Upon choosing the correct answer, the return arrow appears.
• When the learner clicks return, they will navigate back to the Parts of an
email screen. The learner will choose another section of an email to learn
about.
• Once all six (6) parts of an email are complete, the next symbol will
appear.
• After 10 seconds learners should be prompted to click next to proceed to
the Assignment screen.
Text:
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Your turn to practice. Which one of the following is an example of a properly
formatted email address?
A. —jane@gmailcom
B. —janegmail.com
Popup text: Incorrect:
This choice is missing the at (@) symbol after the user's name or the name they
are using to receive email.
Note: Email parts 2, 3, 5 and 6 will proceed in the same way.
Screen 5 A Body (number 4)
Audio Narration Visuals
Voiceover:
The body of the email is another
important part. The body tells the
reader why you are contacting them.
Email bodies should be kept very
simple. A good rule is no more than
two (2) to three (3) paragraphs. An
example email body is: Can you
change the date of the meeting?
Title: Body:
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Communication within the email is
also important we call this Netiquette.
It is important not to use acronyms like
"u," "r," "omg," and "lol.” Also refrain
from using all CAPITAL LETTERS, as
this is often interpreted as shouting.
Another rule of thumb is if you
wouldn’t put your message on a
billboard then do not put it in an
email.
Instructions for Interactivity
● Functionality:
• Learners should see this screen after clicking the number 5 on the
Parts of an email screen.
• The voice over will start within 5 seconds of the screen loading.
• Learners will click next once finished with the TO lecture.
• Once next is clicked the learner will advance to the Quiz screen.
• After 60 seconds learners should be prompted to click next to
proceed to the Quiz Screen.
● Text:
• Message portion
• Simple but informative
• After salutation
• Example:
Can you change the date of the meeting?
Screen 5 B Quiz (number 5)
Audio Narration Visuals
Voiceover:
No voiceover for this page.
Title: Quiz
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Instructions for Interactivity
Functionality:
• Learners should see this screen after clicking next on the Lecture Screen
for email part 5 (body).
• When a learner clicks an answer a correct or incorrect pop up will appear
with an explanation.
• Learners will be prompted to try again if they answered incorrectly.
• Upon choosing the correct answer, the return arrow appears.
• When the learner clicks return, they will navigate back to the Parts of an
email screen. The learner will choose another section of an email to learn
about.
• Once all six (6) parts of an email are complete, the next symbol will
appear.
• After 10 seconds learners should be prompted to click next to proceed to
the Assignment screen.
Text:
Your turn to practice. Which one of the following is an example of a properly
formatted email address?
A. —Thxs for reading my email. Do U have any jobs? TTYL
B. —Thank you for replying. Can we meet to discuss how my skills and abilities
can benefit your company?
C. —Thanks for replying. Does your company have any jobs available?
D. —Thank you for replying to my email. I would like an opportunity to visit with
you to get your insight and suggestions on where my skills and abilities would be
of the greatest value to the ABD Company, and to inquire about possible job
openings with your company.
Popup text:
Incorrect:
This choice uses acronyms in the email and is inappropriate. Remember to use
appropriate language and use spelling and grammar check.
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Screen 6 Matching Assignment
Audio Narration Visuals
Voiceover:
No voiceover for this page.
Title: Assignment
Instructions for Interactivity
● Functionality:
• After clicking next on the Parts of an email screen learners will
proceed to the Assignment screen.
• In this assignment students will match the words on the right with
the numbers on the left.
• A popup will appear to indicate correct or incorrect answers.
• Learners will be prompted to try again on any answers incorrect.
• The next arrow will appear once all answers are matched
correctly.
● Text:
• Select a word from the right and drag it to the correct location.
• Closing-who wrote the email
• Salutation- Name of reader
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• Body-content of email
• To- readers email address
• Subject- what the email is about
Screen 7 Email Assignment
Audio Narration Visuals
Voiceover:
No voiceover for this page.
Title: Assignment
Instructions for Interactivity
● Functionality:
• This assignment will appear upon clicking next on the previous
assignment.
• This assignment allows learners to practice the information learned in
the email etiquette training.
● Text:
1. Your turn to practice.
2. Open your work email
3. Create an email to [email protected]
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4. Use the information you learned in this training to compose and
send in email answering the following question.
Why do you think the six parts of an email are important?
Note: Change [email protected] to fit the company email.
Screen 8 Summary
Audio Narration Visuals
Voiceover:
No voiceover for this page.
Title: Summary
Instructions for Interactivity
Functionality:
Learners view this screen after finishing all the previous screens.
This screen summarizes all the objectives covered in the Email Etiquette
training.
After 30 seconds an exit icon will appear.
10 seconds after appearing learners will be prompted to click exit.
Text:
Congratulations! You have completed the Email Etiquette training.
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In this training you learned to:
Describe and demonstrate proper email practices.
Define and describe the six (6) different parts of an email.
Demonstrate the six (6) different parts of an email.
Identify and demonstrate the rules/guidelines for email.
Identify and demonstrate proper behavior when communicating through
email.