City National Plaza Electronic Tenant® Portal

Created on April 18, 2021

Amenities: Overview

CommonWealth Partners offers a unique package of amenity and customer service programs that provide avariety of benefits to the building tenants and parkers.

Amenities and Services Available:

Complimentary Driver Assistance Services Assistance includes charging weak batteries and inflating tires at the parking garage.

Discounted Ticket Sales Location: Retail Area (B Level) Center CourtTime: Tuesday and Wednesday 10:00 am - 2:00 pm, 3:00 pm - 4:00 pm.Phone number: (310) 779-7096 Discounted Tickets Price List

Courtesy Umbrellas Courtesy umbrellas are available to be loaned to tenants on rainy days. These are available atthe J-2 Parking Office, Level 7, J-2 Security Office, Level 5 and Lobby Desks in the North andSouth Tower.

Shuttle Service Three Shuttle vans make scheduled routes to provide convenient access to downtowndestinations. Stops include, Union Station, Civic Center and Federal Courthouses.Tenants may now catch complimentary shuttle service to and from Staples Center on eventnights. Departure is at the Flower Street inlet and pickup is the northeast corner (11th &Figueroa) across the street from Staples Center.Latest shuttle schedules

Security EscortsSecurity officers are available to escort tenants and visitors to and from the J-2 Parking Garage andCity National Plaza.

Retail TenantsAmazon Lockers B LevelATM Machines Plaza & B LevelBarbershop on A level (213) 612-3075Cilantro (213) 489-1844City Club (M-F 12pm-5pm, (213) 633-8709City Green Event Center (213) 713-2237City National Bank Branch (213) 673-9903ConnectLA Concierge Service (213) 713-2237Downtown Auto Care @ J2 Garage (213) 488-9196Downtown Flowers (M-F 10am-4pm) (213) 488-2028Free Bike Rentals ST LobbyLemonade (213) 488-0299Mr. Mustache Cafè (Open Thursdays Only) Walk-Up OrdersNice Coffee hello@nicecoffee.comPlaza Dental (213) 626-6161Robeks Coming Soon!Russell's Convenience (213) 489-5950Selective Cleaners (213) 228-0004Shuttle from/to Union Station (213) 628-0581Slices Pizza — NOW OPEN! (213) 554-4995Starbucks (213) 488-9049US Postal Service (213) 629-8197

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Amenities: Food Delivery & Catering

AlontiCity Club - (213) 633-8709City FareDebbie's DinnersLemonadeRosie’s KitchenWeho Sausage Company

Amenities: Shuttle Service

City National Plaza offers Shuttle Bus service for the convenience of our tenants. All tenants and theirguests are welcome to use the shuttle and may access our busses by showing their City National Plazaidentification card.

Services are offered along a designated route that connects City National Plaza to Union Station, the CivicCenter and shopping areas. Please note that the route has been approved and fixed by the city, and mayonly operate along designated routes and stops.

The shuttle service operates weekdays and commences service at Union Station at 6:30 a.m. and ceasesoperations at 6:30 p.m. The first shuttle departs from City National Plaza at 6:30 a.m. with the final departureto Union Station at 6:30 p.m. Shuttles operate to and from Union Station 7-8 minutes apart during peakmorning hours and every 7-8 minutes during peak evening hours. During the day, the route runs from CityNational Plaza as far as 8th Street, with stops at local shopping venues. The route also goes to the CivicCenter where it makes two stops along Temple Street to allow access to city, county and federal buildings.

The shuttle service also operates during Staples Center events. It departs and returns from City NationalPlaza on Flower Street and pickup and departs from Staples Center at the northeast corner of 11th andFigueroa across the street. Shuttles begin picking up at City National Plaza at 6:45 p.m. and runapproximately every 30 minutes until the event begins. The last pickup from Staples Center will be up to 45minutes after the event has concluded

Click here to view the Shuttle Service Schedule

Leasing: Overview

The leasing company for City National Plaza is CommonWealth Partners, located at 515 South FlowerStreet, Suite 3220 (North Tower). The main phone number is (213) 485-9595.

Property: Welcome

The tenant information provided in this Electronic Tenant® Handbook is meant to provide you with a betterunderstanding of City National Plaza and to facilitate your company's operations. There is a great deal ofinformation contained within this handbook; take the time to familiarize yourself with this handbook and it willbecome a valuable resource for you and your company. Please note that the Building Management Office isavailable to help in any way possible. Your first call for any problem or question can always be directed tothe Building Management Office, and we will assist you from there.

Every attempt has been made to provide current and accurate information in this handbook, but it ispossible that some items will change over time. The Building Management Office will promptly notify you ofany such changes. Please feel free to contact the Building Management Office with any questions you mayhave. We are here to serve you.

Welcome to City National Plaza, a premier CommonWealth Partners property!As one of the nation's largest high-rise office developments, City National Plaza (formerly ARCO Plaza)encompasses over 2.6 million square feet on a 4.2 acre super-block at 5th and Flower Streets in the centralbusiness district of downtown Los Angeles. Designed by noted Los Angeles architect Albert C. MartinAssociates, the project was the first major business center in the heart of the financial district and hasshaped the downtown Los Angeles skyline for over thirty years.

Completed in 1972 as the world headquarters for Atlantic Richfield Corporation, City National Plazaconsists of two 52-story office towers, a three-story central plaza level building and four subterranean levels.Covered in polished panels of Vermont Green granite and solar bronze glass, the towers rise 700 feetabove street level and establish a sophisticated environment for this centrally located business center. Themain plaza is accentuated by its central fountain and the Herbert Bayer sculpture "Ascension" while lowerlevel retail provides a variety of restaurants, shops, services and other amenities frequented by the projects'tenants as well as those visiting, living and working in Downtown.

City National Plaza bridges the Bunker Hill and South Park business and residential districts to reinforce LosAngeles' stature as one of the world's most dynamic cities. Within a two-block radius of the property areamenities including first class hotels and restaurants, the Central Library and Gardens, the Stuart M.Ketchum Downtown YMCA, as well as the Jonathon Club and California Club, both of which are locatedacross the street to the West and East respectively.

CommonWealth Partners continues the renaissance of City National Plaza as the premier office project indowntown Los Angeles. Our vision is to provide a safe, spotless, and superbly managed project, and tomaintain our commitment to provide you and your employees with an array of diverse amenities and highquality services.

This website is designed to help you discover all of the services available at City National Plaza. Eachsection covers the information on building services, Property Management Office contact information anddetails on how to respond to emergencies.

On behalf of CommonWealth Partners and our entire management staff we are glad you're here.

Property: Property Management

The staff of City National Plaza is dedicated to making your work environment as safe and pleasant aspossible. The Building Office is located at 515 South Flower Street, Suite 3220 (North Tower).

Please do not hesitate to contact the management office at:

CommonWealth PartnersPhone: (213) 485-9595 Facsimile: (213) 622-5059515 South Flower Street, Suite 3220 (North Tower)

Please direct all requests and questions concerning the building to the Management Office at the abovenumber. Office hours are Monday through Friday, 8:00 a.m. to 5:30 p.m.

Property: Emergency Plan

Please click here to view the Emergency Procedures Please click here to view the 2020 Fire/Life/Safety Schedule

Please click here to enter the BSS Life Safety Training for City National Plaza

Property: Energy Star

City National Plaza has earned ENERGY STAR certification from the U.S. Environmental Protection Agency since2011! The next time you visit, check out the little blue label on display at our entrance - it represents proven, verifiedsuperior energy performance over a 12-month period.By meeting these strict standards, CommonWealth Partners is saving energy, saving money, and helping protect theenvironment by generating fewer greenhouse gas emissions than typical buildings.For more than 20 years, EPA's ENERGY STAR program has been America's resource for saving energy andprotecting the environment - today, thousands of facility owners and managers use ENERGY STAR to improve theenergy performance of their buildings.

Property: Forms

For your convenience, we have included downloadable and printable PDF document forms that will expeditevarious building management service requests. Hard copies of all forms are available from the PropertyManagement Office as well. To view and print PDF files, you need the Adobe Acrobat Reader software. Ifnot already installed on your computer, it can be obtained for free at www.adobe.com.

2020 Fire Life Safety Information Training Schedule2021 Tenant Holiday Survey ScheduleABM A-Level Parking Validation Request FormABM Plaza (J-2) Parking Validation Request FormABM Monthly Parking Agreement FormAbsentee From Fire Drill Request FormAccess Card FormAccess Request FormAuthorized Signature FormBuilding Management Contact Information Emergency BrochureEmergency Response Team FormEvacuation Drill Exception RequestE-Waste Collection ItemsFire Safety System Request FormGeneral Tenant Information SheetPhysically Challenged FormSample Liability Insurance FormSecurity Extra Coverage ServicesShuttle Service ScheduleTenant Sundry RatesTenant Vendor Standing Access ListWelding, Coring, and Torch Cutting Request Form

Sustainability: Overview

CommonWealth Partners is dedicated to minimizing our environmental impact and creating efficient, healthyand productive working spaces. Our Sustainability Policies and Programs are an integral part of theday-to-day operations at this property. These policies serve to maximize the efficiencies of our propertymanagement practices, minimize the environmental impact of building operations, and reduce operatingexpenses.

As a tenant, you do not have to abide by these policies but in so doing, your participation helps us:

Have a positive and sustainable impact on our communityCreate a healthier working environment for our tenants

Sustainable Leasing Flyer

Sustainability: Biodiversity and Ecosystems

Sustainable Development Goal 15At City National Plaza, our intent is to landscape our courtyard with at least50% native or pollinator-friendly vegetation. We do this to be in alignmentwith the UN’s Sustainable Development Goal 15 which is intended to helpprotect, restore and promote sustainable use of terrestrial ecosystems, andhalt biodiversity loss.

ROOFTOP HONEYBEESWe have installed beehives on our roof in 2020. Click the link below for real time insight on how manyworker bees are making honey from our local plants and flowers: https://myhive.alveole.buzz/commonwealth-partners-city-national-plaza/

Sustainability: Corporate Sustainability

For more information about our sustainability programs, please visit our Corporate Sustainability website.

Sustainability: Energy Conservation

As tenants, you have the biggest impact in reducing your building's operating costs and saving energy. Youcan do your part by following a few simple energy conservation measures and educating your employeesabout the importance of using energy wisely.

Here are some examples on things you and your employees can do right now to lower energy costs:

Have task lighting at individual workstationsInstall lighting occupancy sensors to automatically turn off lightsInstall power strips or smart strips to eliminate vampire loads & switch power off when not in useTurn off equipment, computers, printers, TVs, power strips and lights when leaving officeInstall ENERGY STAR Equipment

Find additional strategies in our Green Office Guide.

Please click here to view the City National Plaza Case Study

Sustainability: E-Waste Recycling

All of CommonWealth's properties participate in an annual E-waste event that typically takes place duringEarth Day week in April. Please contact the Property Management Office for the next scheduled E-wasteevent or to make a special request for pickup.

Please click here to view the E-waste accepted materials and collection form.

Sustainability: Indoor Air Quality Reporting

CommonWealth Partners has a comprehensive and robust Indoor Air Quality (IAQ) management andtesting program in place. In addition to high quality filtration and adherence to best-practices in cleaning, thebuilding is inspected and certified by Underwriters Laboratories (UL) as a Verified Healthy Building forIndoor Air Quality. Should you have any air quality questions or concerns, please contact your Office orFacility Manager.

The Office Manager should submit an online work order and an on-site staff member will bedispatched to follow up with it.Property Management will ensure that appropriate action is taken to mitigate the issue. Resolution isreported to the Office Manager.

Sustainability: Recycling Program

CommonWealth Partners fully supports waste reduction at this property. Our recycling program has a goalof recovering and recycling over 75% of the total waste that is generated at this site. Through this program,we want to educate you on how to reduce waste. Contact the Property Management Office to obtainrecycling containers that are available for your space.

Here are a few strategies you can implement now that will help toward this effort:

Print media and marketing materials on recycled and FSC certified paperProperly dispose of furniture and office equipment (Donate and/or Recycle)Refill toner and printer cartridgesFor external printing, request soy vegetable based inkPrint media and marketing materials on recycled and FSC certified paperEach desk, printer & kitchen has recycling/trash can setCancel unwanted paper publications and subscriptions or register for e-newslettersReplace paper towels for hand dryers

Find additional strategies in our Green Office Guide.

Sustainability: Sustainability Policies and Procedures

Your go-to source for specific procedures, tenant guidelines or forms related to sustainability, including theGreen Office Guide, Green Tenant Improvement Guide, Smoking Policy, and the Sustainable PurchasingPolicy.

Green Office Guide: The Green Office Guide provides simple, low-cost behavior strategies, bestpractices, and resources our tenants can use to create a green office. This guide is a starting placefor you to learn more about the benefits of green buildings and inspire you to explore the many waysyou can join us in providing a healthy work environment for your employees and be a positive imageas a leader in sustainability. For further details, please refer to the Green Office Guide PDF.

Green Tenant Improvement Guide: The Green Tenant Improvement Guide serves to educate you, thetenant, about a variety of strategies you can use to green your interior space. This handbook willshow you how greening your tenant space can result in employee health and productivity. For morespecific tips on tenant improvements, please refer to the Green Tenant Improvement Guide PDF.

Smoking Policy: This policy is intended to prevent or minimize exposure of building occupants, indoorsurfaces and systems to environmental tobacco smoke (ETS). Smoking Policy PDF.

Sustainable Purchasing Policy: The goal of the Sustainable Purchasing Policy is to reduce thenegative environmental impacts of materials and supplies purchased, and to provide guidance towardresponsible management practices. Sustainable Purchasing Policy PDF.

Waste Management Policy: The goal for this policy is to reduce the amount of waste and toxinshauled to and disposed of in landfills by recycling. You qualify for the MRP2 Prerequisite just byhaving this policy in place. The goal is to reuse, recycle, or compost at least 50% of ongoingconsumable goods and reuse or recycle 75% of durable goods, recycle 100% of batteries andmercury containing lamps. Waste Mangement Policy PDF.

Sustainability: Transportation Program

Transportation programs to encourage carpooling, use of public transit and minimizing unnecessary travelcan lower employee costs and reduce greenhouse gas emissions to benefit local communities.

Some strategies for alternative transportation and sustainable commuting behavior include:

Have an Alternative Commuting Transportation Program in placePerform an alternative transportation employee surveyProvide transit fare reimbursement for employee commutesUse teleconferences and videoconferences to reduce travel

Find additional strategies in our Green Office Guide.

Tenant Links: Event Center Reservations

The City National Plaza Event Center is located on the Ground Level of the North Tower, 515 South FlowerStreet, Los Angeles, CA 90071.

This indoor/outdoor space is now available for your meeting and/or social event. The center also has:

Multiple configuration space for up to approximately 120 peopleWi-Fi & InternetFull Audio Visual capabilitiesMulti-Screen Video WallWhite BoardRestroomsPantry areaOutdoor garden space with Water Feature, Green Wall & Fireplaces

We are happy to assist with any questions that you have, and invite you to contact the BuildingManagement Office at (213) 485-9595.

Please click here to secure your Reservation Request

Tenant Links: Tenant Center

Tenant Center Registration Video

Tenant Center Access will allow you to:

Submit and track Work Orders and Certificates of Insurance. Note: Access to complete theseoptions is based on the property’s app subscriptions and may not be available for all tenants. Customize notification options - receive information via email and/or text! View and manage your contact information. Sign up for notifications containing critical property information such as updated policies, securityprocedures, building closings, etc.!Receive alerts pertaining to the latest news about the surrounding area like weather and trafficconditions! Stay current and improve your involvement in crucial property initiatives like sustainability andpreparedness campaigns!Learn more and take better advantage of the available amenities and affinity programs at yourproperty!

SIGN UP SIGN IN

Need Access?Click on the “Request Account” link on the login pageof the Tenant Center.

1.

Enter your contact information and click “Submit”.Your account request will then be sent toManagement for review.

2.

Once your request is approved, you will receive yourlogin credentials via email. You can then login to theTenant Center, update your password, and review andupdate your contact information and notificationpreferences.

3.

Download the App!

How to submit a Service Request:Select Service Request - Request Service;1.Click the circle, or choose from the drop down menu the service type you are requesting;2.Enter the location and a brief description relating to the request. Please enter any and all informationthat will assist management in locating and addressing the request.

3.

How to submit a Reservation:Select Conference Room - Request Reservation;1.Choose “Select” next to the room you would like to reserve;2.Enter the details of your reservation. 3.

Help Center

*Requires being logged into the Tenant Center.

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