Electronic Service Delivery

VSR Link Demonstration

Rod ChapmanManager Information ServicesVicRoads

Agenda

VSR Link Overview VicRoads’ ESD Infrastructure What is the Vehicle Securities Register ? Technical and business implementation

issues Current usage patterns Observations

VSR Link Demonstration

Security & Directory Services

Merchant Services

Payment Services

Connection Services

Systems Management

ESD Architecture - Logical Overview

FIREWALL

2

3

n

Business Application/ Transaction

1

VicRoads Data

IVR Phone

Bank

Internet

ESD Support Services

ESD Business

Transaction Pipes

Client

Office/ Agents

MAXI

Browser

Direct Links

VicRoads

Home Page

Computer

Internet/VicRoads Home Page

Business Systems

ESD Directory

VSR Link

Vehicle Securities Register part of a national encumbrance register Victoria is a communications hub approx. 2.4 million national interests on

VSR approx. 420,000 Victorian interests

@ $10k per interest = $4.2 billion of assets

VSR Link

Business to business application 2 client groups

interest holders• finance companies• banks• credit unions

enquirers• motor car traders• auction houses• insurance companies

VSR Link

Replaces MotorLink system on-line access to VSR and VRIS jointly developed by Telstra, VACC &

VicRoads inoperable after September 30, 1999 270 users 50,000 transactions/month (50% of

total)

VSR Link

Technical Issues new AS/400 hardware required developed in parallel with ESD infrastructure development / testing in parallel with Y2k

remediation and testing phased implementation

interactivebatchsystem - system

VSR Link

Business Issues obtaining our own database of users new pricing structure - modelling of

unknown Telstra charges new billing process - new fees and

charging for VRIS enquiries establishing a communication plan with

users

VSR Link

Business Issues developing standards for following ESD

applicationsend user agreementuser interface look and feelformat / content of User Guideestablishment of Help Desk

• phone number, work instructions, training, support interfaces

Transactions by Day

Transactions by 5 Minutes

Observations

What worked involving key user groups in user

interface design staged rollout

What could have been better ensuring adequate monitoring tools

were in place

Observations

Poor performance leads to lost business slow and unreliable performance over 3

months lead to 25% loss of enquiry transactions

VSR Link

Demonstration