Electronic Desktop Case: the new Intranet in the Ministry of Social Affairs and Health

MINISTRY OFSOCIAL AFFAIRS AND HEALTH

Electronic Desktop Case: the new Intranet in the Ministry of

Social Affairs and Health

Johanna Hartman

Head of Information Services


The content of my presentation The core functions of the ministry and the mission of the

information services The strategic background of the electronic desktop The vision of the new Intranet The first step and how we did it The main functions that make the Intranet a desktop: the

ways of personalizing the service and the role pages Some views for the future


The core functions of the ministry To promote health and social protection for everyone by

implementing the government program and the ministry’s strategic plans

law-drafting (national and EU) managing the state budget and the accountable civil

service departments


The mission of the information services To ensure high level information services for the core

functions and the staff of the ministry by producing expert services for information planning

and management especially in the area of document management, net

services and library and information retrieval services


The strategic background of the electronic desktop

At the turn of the millennium the ministry completed its strategy on how to undertake steps towards an e-government

The main areas of development in the near future were going to be to plan and build a workflow and document management

system for the ministry, the so called Doktori system to reform the internet and intranet services and to plan the

extranet services (= desktops for projects and working groups)


The vision of the new intranetIn 2005 the electronic desktop

aggregates the information and the tools on a personified frontpage

to help the staff to do their jobsand co-operate

In the vision we integrate the document management and the intranet


The first step and how we did it By the help of several consultants and enthusiastic

personnel we completed the first version of our e-desktop in one and a half years, starting the planning in autumn 2002 and publishing the new intranet in spring 2004

The most important areas where outside help was necessary were (besides the execution of the service) the methods for definition of needs and usability matters


What makes the intranet a desktop the integration of the e-mail system and Doktori system the possibility of personalizing some parts of the content

of the frontpage own short-cuts in the content of service own tools own external links (from the ministry’s e-library)

the jobrole pages which support carrying out the core functions of the ministry


The structure of the new intranet

The jobrole pages

Internalinformation

sourcesCurrent information

and news

Tools andexternal

informationsources

Search functions

Integrations


Some views for the future To finish the integration of the Doktori system To build the extranet system To build more jobrole pages to support the management of

the ministry and working in projects and working groups To enlarge the content in other areas

Electronic Desktop Case: the new Intranet in the Ministry of Social Affairs and Health

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