The InteroperabilitySpecialistsEnergy & Utilities

ENGAGE

DEFINE

ENVISION

COMMIT

How we work

METHODOLOGY

Our methodology is centred on how we

earn the trust and confidence of our clients

which we see as the key factor in building

successful advisor / client relationships.

We are driven by our process and our

deliverables, and committed to continuous

improvement through both capturing and

applying best practices and responding to

valued client feedback.

This allows us to provide clients with a wide

range of effective services and innovative

solutions through our role as trusted

advisors at the heart of the utility industry.

OUR TRACK RECORD

ElectraLink has a successful history of

applying our specialist skills in expanding

our service delivery portfolio. We have a

reputation for delivering sector leading,

customer service excellence and building

strong, trusting relationships with our clients.

ElectraLink is now established as a leading

service provider in the industry, consistently

commended by independent customer

satisfaction surveys. Our consultants have

well over 10 years experience working at the

heart of the UK Gas and Electricity Industry.

ELECTRALINK CONSULTING

USE THIS FOUR-STEP APPROACH

TO ENSURE SUCCESS

1. ENGAGE with the client and focus

attention. Although we are experienced

at dealing with complex problems across

multiple stakeholders, we understand

the need to ‘earn the right’ to define the

problem. We engage in focused, active

listening so our clients have a real sense

of being heard and understood.

2. DEFINE a common view of the problem

so that the process can move forward.

We help our clients crystallize and clarify

issues related to their key challenges

by formulating problem statements and

hypotheses around what is important

to them.

3. ENVISION together how the end result

could look. We examine expectations and

implications of alternate realities with our

clients to reach a mutual understanding

of what they are seeking to achieve – and

what needs to be done to make it happen.

4. COMMIT jointly to the actions and

resources that will be needed to bring

about the desired change. We address

any initial inertia and help build the

momentum, acting as an ongoing catalyst.

This stage draws on the knowledge and

trust levels developed by our advisors

during the each engagement.

Specialist knowledgefor your business needs

INDEPENDENT THOUGHT LEADERSHIP

ElectraLink provides a range of technology services as well as market

governance and support services to companies in the UK utilities

market. We have the unique position as an impartial service provider

and our impartiality is critical when providing our range of facilitation

and co-ordination services for business to business communities where

companies are actively competing with each other.

ADDRESSING INDUSTRY’S CONCERNS

ElectraLink is well placed to leverage existing relationships and networks

in an industry poised to respond to the UK Government’s ambitious

goals for smart metering. Through our workshops and industry events,

ElectraLink has brought clarity to the debate. We are very much focused

on making tangible progress towards supporting the ongoing objectives

of market participants in this high profile area.

OUR PEOPLE

ElectraLink consultants provide clients with the opportunity to benefit

from the wealth of expertise that the organisation has developed in

market processes and data management. We rely on our people – their

talent, their commitment – to maintain and build on our success.

OUR VALUES

Working together to provide the best service we can for all our

clients lies at the heart of our values and defines everything we do.

Our core strength is the diversity of skills, knowledge and expertise

that our people bring to the business, combined with a shared

passion for doing a fantastic job.

SMART METERING

The rollout of smart meters across the

UK is widely expected to deliver a broad

range of benefits to consumers, Suppliers

and Network Operators. ElectraLink has

produced a White Paper to stimulate industry

debate by outlining the case for a range of

common, industry scale functions, referred

to as the Smart Interoperability Portal™.

DATA TRANSFER SERVICES

ElectraLink provides a range of data

transfer services utilising the Data Transfer

Network (DTN) platform; the most widely

used service being the Data Transfer

Service for the UK electricity market.

ElectraLink provides value added support

and consultancy services to both new entry

and established market participants looking

to customise or automate these services.

GOVERNANCE SUPPORT SERVICES

ElectraLink has considerable experience

of the development and implementation of

new industry bodies, codes and agreements

and is able to offer advice, support and

best practice models as well as all of the

other services necessary for efficient and

cost effective governance operations.

ElectraLink was formed in 1998 to create and run the Data Transfer Service (DTS) as an independent interoperability layer for the newly privatised electricity retail market.

Owned by the UK’s Electricity Distribution Network Operators (DNO’s), it continues to build on its success as an independent interoperability specialist, recognised for its customer focus and service excellence.

ENGAGE

DEFINE

ENVISION

COMMIT

For further information please contact:

Ian RoseBusiness Development DirectorElectraLink LimitedGround FloorGrafton House2 - 3 Golden SquareLondonW1F 9HR

Telephone: 020 7432 3000