Elearning Blueprint

8/3/2019 Elearning Blueprint

1/19

Blueprint (Needs)Assessment for an

E-Learning BusinessModel in the FoodRetail / Wholesale

Sector

Highlights from the Final Report

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2/19

The Need: Context

The Canadian Grocery HR Council (CGHRC) recognizes thefundamental role that e-learning will play in preparing and

equipping the workforce of today and tomorrow.

In response, the CGHRC commissioned this study to define the mosteffective means of implementing and supporting e-learning in theindustry. This blueprint is the base document used to guide the

development of the infrastructure and training required to supporttechnology-enabled delivery of key content.


E-Learning Blueprint

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3/19

The Need: Key Study Objectives

1. Identify optimal computer-based e-learning methods to meetjust-in-time training needs, particularly those of frontlineemployees.

2. Establish the scope, implementation plan and technicalrequirements for the CGHRC to build an infrastructure

that will support the delivery of computer-basedtraining using the identified optimal methodology.



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4/19

3. Establish the specifications for a Learning ManagementSystem (LMS) that would be, if possible, compatible for useby the CGHRC business Board members, as well as memberunion locals that are currently delivering online training, andthat will also be user-friendly for small and medium-sizedenterprises without systems of their own.

The Need: Key Study Objectives



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5/19

Objectives:

To review the current state of technology To define business considerations

Process:

Conducted a literature review and interviewswith selected technology suppliers and industryobservers

The Results: Best Practices



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6/19

Benefits of E-Learning:

Reduced training costs (e.g. limited or no travel expenses)

More rapiddeployment of training programs

More consistentapplication of training; less dependenceon the performance of individual instructors

Enhanced capacitytomonitorlearnerprogress

Ability to quickly scale up (or down) training programs

depending on an organizations needs Ability to combine audio, video, illustrations, animation

and text to better cater to different learning styles




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7/19

E-Learning Technology Examples:

Asynchronous (non-scheduled, accessed at any time) vs.synchronous delivery (scheduled, interacting with an instructor,e.g., through teleconference)


- Learning Management System (LMS) - software to manage,track and/or deliver instruction, enabling an organization to offercourses or certificate programs, register learners, record studentdata, track student performance and produce reports

- User Access - online training for which learners requirea computer with a recent version of an internet browser,a media player and a good connection to internet or intranet



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8/19

Business Considerations:

Make vs. Buy - buy or build your own?

PriceConsiderations - e.g., content development, hosting Non-Price Considerations - e.g., responsive to requests for

service, integration with other systems

ContentDevelopment - in-house or external?

Support - instructional, administrative and technical

Implementation - e.g., migrating existing content,connecting to other enterprise software systems,developing content, customizing reports




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9/19

Implications for CGHRC:

Employ an outsourced model

Establish a management and oversight model

Establish a business model

Establish a content-neutral technology model*

Establish service standards

* (i.e. flexible supporting integration and use of a wide range

of course content and learning environments)




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10/19

Objectives:

To assess employees needs with respect to

e-learning technology, and to explore challengesand limitations

Process:

Interviewed 19 store managers, corporate managers

and frontline employees Completed a labour market industry survey

The Results: Training Needs



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11/19

Interview Findings:

Training and e-learning experience

Technological capabilities

Preferences for e-learning

Issues and challenges

Conclusions and implications




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12/19

Labour Market Survey Findings:

Overall support for interview findings

45% of employers surveyed provided online training viathe internet, intranet or a company server

93% of employees had a home computer with highspeed/broadband access

2/3 of employees surveyed would take online training

at home on their own time if it was made available tothem




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13/19

Objectives:

To outline the technology and associated requirements foran e-learning technology platform to be used to serve theCGHRC and its members

Process:

Informed by the Best Practices in E-Learningand Training

Needs and Preferencesreports

Confirmed through a planning workshopwith the CGHRC Board

The Results:Requirements Definition



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14/19

MemberProfiles:

Learners using the e-learning platform were employed bymultiple organizations with a range of differences:

- geographic location

- number of employees

- ownership model

- union affiliation- level and type of training offered to frontline employees

- level of participation in e-learning

- onsite computer and internet access




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15/19

PlatformRequirements: communication and collaboration

search capabilities

usability and personal learning environments

existing reporting tools and capacity

authoring and content considerations

live conferencing




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16/19

PlatformRequirements(continued):

security and privacy issues

bridging and interoperability

financial considerations, including pricing and costs

registration and e-commerce

support and hosting

vendor selection criteria




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17/19

Learning Management System nearingcompletion and planned for launch to

member organizations in spring 2010

Two online learning programs:

Safe Work Practices, to be launched inspring 2010

Safe Food Handling, to be piloted inspring 2010 with an official launch laterin the year

In Summary



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18/19

Canadian Grocery HR Council (CGHRC)

2595 Skymark Avenue, Suite 200Mississauga, Ontario

L4W 4L5

Tel: 905.624.3060Fax: 905.624.3061

Toll Free: 1.888.624.3060Email: [email protected]

www.cghrc.ca

Building a vibrant workforce and rewarding careers

Cultiver une main-d'uvre passionne et des carrires gratifiantes 18



19/19

Funded by the Government of Canada's Sector Council Program.

Building a vibrant workforce and rewarding careers

Cultiver une main-d'uvre passionne et des carrires gratifiantes


Elearning Blueprint

Documents

Transcript of Elearning Blueprint