EK-DS150-SG-A01

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Transcript of EK-DS150-SG-A01

AlphaServer DS15 and AlphaStation DS15Service Guide

Order Number: EK-DS150-SG. A01

This manual is intended for service providers and self-maintenance customers for DS15 systems.

Hewlett-Packard Company

October 2003 2003 Hewlett-Packard Company. Linux is a registered trademark of Linus Torvalds in several countries. UNIX is a trademark of The Open Group in the United States and other countries. All other product names mentioned herein may be trademarks of their respective companies. HP shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided as is without warranty of any kind and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty. FCC Notice This equipment generates, uses, and may emit radio frequency energy. The equipment has been type tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC rules, which are designed to provide reasonable protection against such radio frequency interference. Operation of this equipment in a residential area may cause interference in which case the user at his own expense will be required to take whatever measures may be required to correct the interference. Any modifications to this deviceunless expressly approved by the manufacturercan void the users authority to operate this equipment under part 15 of the FCC rules. Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user's authority to operate the equipment. Cables Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations. Taiwanese Notice

Japanese Notice

Canadian Notice This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Avis Canadien Cet appareil numrique de la classe A respecte toutes les exigences du Rglement sur le matriel brouilleur du Canada. European Union Notice Products with the CE Marking comply with both the EMC Directive (89/336/EEC) and the Low Voltage Directive (73/23/EEC) issued by the Commission of the European Community. Compliance with these directives implies conformity to the following European Norms (in brackets are the equivalent international standards): EN55022 (CISPR 22) - Electromagnetic Interference EN50082-1 (IEC801-2, IEC801-3, IEC801-4) - Electromagnetic Immunity EN60950 (IEC950) - Product Safety Warning! This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. Achtung! Dieses ist ein Gert der Funkstrgrenzwertklasse A. In Wohnbereichen knnen bei Betrieb dieses Gertes Rundfunkstrungen auftreten, in welchen Fllen der Benutzer fr entsprechende Gegenmanahmen verantwortlich ist. Attention! Ceci est un produit de Classe A. Dans un environnement domestique, ce produit risque de crer des interfrences radiolectriques, il appartiendra alors l'utilisateur de prendre les mesures spcifiques appropries.

Contents

Preface.............................................................................................................................xv Chapter 11.1 1.2 1.3 1.4 1.5 1.6 1.7 1.7.1 1.8 1.8.1 1.8.2 1.8.3 1.9 1.10 1.10.1 1.10.2 1.11 1.12 1.13

System Overview

System Enclosure Configurations.......................................................................... 1-2 Common Components ........................................................................................... 1-5 Front View............................................................................................................. 1-6 Top View ............................................................................................................... 1-8 Rear Ports and Slots............................................................................................. 1-10 Network Connections .......................................................................................... 1-12 Operator Control Panel ........................................................................................ 1-14 Remote Commands ...................................................................................... 1-15 System Motherboard............................................................................................ 1-16 CPU .............................................................................................................. 1-17 DIMMS ........................................................................................................ 1-17 PCI................................................................................................................ 1-17 Slots on the PCI Riser Card ................................................................................. 1-18 Storage Cage Options .......................................................................................... 1-20 Internal Storage Cage ................................................................................... 1-20 Front Access Storage Cage........................................................................... 1-22 Console Terminal ................................................................................................ 1-24 Power Connection................................................................................................ 1-26 System Access Lock ............................................................................................ 1-28

Chapter 22.1 2.2 2.2.1 2.2.2 2.2.3 2.2.4 2.2.5 2.2.6 2.2.7 2.2.8 2.2.9

Troubleshooting

Questions to Consider............................................................................................ 2-2 Diagnostic Categories............................................................................................ 2-3 Error Beep Codes ........................................................................................... 2-4 Diagnostic LEDs on the OCP ......................................................................... 2-5 Power Problems.............................................................................................. 2-7 Problems Getting to Console Mode................................................................ 2-8 Problems Reported by the Console................................................................. 2-9 Boot Problems .............................................................................................. 2-10 Errors Reported by the Operating System .................................................... 2-11 Memory Problems ........................................................................................ 2-12 PCI Bus Problems......................................................................................... 2-13

v

2.2.10 2.2.11 2.3 2.3.1 2.3.2 2.3.3 2.4 2.5 2.5.1 2.5.2 2.5.3 2.5.4 2.5.5 2.6 2.6.1 2.6.2 2.6.3 2.6.4 2.7 2.7.1 2.7.2 2.7.3 2.7.4 2.7.5 2.7.6 2.7.7 2.7.8

SCSI Problems.............................................................................................. 2-14 Thermal Problems and Environmental Status .............................................. 2-15 Fail-Safe Booter Utility ....................................................................................... 2-16 Starting the FSB Automatically.................................................................... 2-16 Starting the FSB Manually ........................................................................... 2-16 Required Firmware....................................................................................... 2-17 Updating Firmware.............................................................................................. 2-18 Service Tools and Utilities................................................................................... 2-20 Error Handling/Logging Tools (System Event Analyzer) ............................ 2-20 Loopback Tests............................................................................................. 2-20 SRM Console Commands ............................................................................ 2-20 Remote Management Console (RMC) ......................................................... 2-21 Crash Dumps ................................................................................................ 2-21 Q-Vet Installation Verification ............................................................................ 2-22 Installing Q-Vet ............................................................................................ 2-24 Running Q-Vet ............................................................................................. 2-26 Reviewing Results of the Q-Vet Run ........................................................... 2-28 De-Installing Q-Vet ...................................................................................... 2-29 Information Resources......................................................................................... 2-30 HP Service Tools CD ................................................................................... 2-30 DS15 Service HTML Help File.................................................................... 2-30 Alpha Systems Firmware Updates................................................................ 2-30 Fail-Safe Booter............................................................................................ 2-31 Software Patches .......................................................................................... 2-31 Learnin