A Project Study ReportOnMarket Mapping Of Eicher Motors

Submitted To

Mr. Satis tambi (Director, Tambi motors)

Eicher Motors Ltd., Jaipur(In partial fulfillment of Bachelor of Business Administration Degree Program)

Shekhawati Engineering College Of Science And Commerce, Dundlod Railway Station , Dundlod-333702, Distt. Jhunjhunu,RAJASTHAN

Preface

Realizing that practical experience is as important as academic for all round development of management personnel, as a part of the course curriculum for Bachelor of Business Administration, we have to undergo project study for 30 days as practical exposure.

This project report is prepared for partial fulfillment for the award of degree Bachelor of Business Administration.. This project report is undertaken in Jaipur city and focus on the topic "Market Mapping of Eicher Motors. Ltd. Company.

Theory of any subject is important but without its practical knowledge it becomes useless particularly for the Management students. As a student of the Business Administration, we have studied many theories in the classroom, but only after taking up this project work we have experienced & understood these Management theories & practices in its fullest sense, which plays a very vital role in business field today. The knowledge of Management is incomplete without knowing the practical applications of the theories studied. This Project study provides golden opportunity for all students, especially when the Management student does not have perfect understanding of the working of a unit.

The primary objectives of the project study are to make students familiar with the organization culture and practical work environment. Moreover it also provides in depth knowledge of the topic assigned to them and links the theoretical inputs and their practical applications, which are essential to keep pace with the dynamic environment.

In our attempts, we consulted members from the concerned area at Eicher Motors Ltd. to guide us. Members Of this Company were very helpful in providing us with data in providing useful insights to my approach. The Internet and the brochures at Eicher Company were a rich source of information for our analysis.

ACKNOWLEDGEMENT

We express my sincere thanks to my project guide, Mr. R.K koul , designated as General manager in Tambi motors ,Jaipur, guiding us right form the inception till the successful completion of the project .I sincerely acknowledge him for extending their valuable guidance, support for literature ,critical reviews of project and the report and above all the moral support he had provided us with all stages of the project.

We would also like to thank the supporting staff Department, for the help and cooperation throughout our project.

Vinay Khatri

About EicherEicher Motors Limited Eicher Logo.svgType PublicFounded 1948Headquarters Pithampur, Madhya Pradesh, IndiaKey people Sidhharth Lal (MD)Revenue . 1.7 billion (2005)Employees 2,400Website www.eicherworld.comEicher Group is a conglomerate of the firms Eicher Goodearth Ltd., Eicher Ltd., Eicher Motors Ltd., Eicher International Ltd., and ECS Ltd., based in New Delhi, India. The Eicher company has around 2500 employees located in four manufacturing facilities and 49 marketing and area offices around India. The group has around 600 suppliers of components and sub-assemblies. The groups products are supplied by a network of around 381 dealers distributed across India. Eicher is present in over 40 other countries.Eicher Motors was founded in 1982 to manufacture a range of reliable, fuel-efficient commercial vehicles of contemporary technology. The unit manufactures and markets commercial vehicles with Gross Vehicle Weight (GVW) ranging from 5-25 tons.Today, Eicher Motors is one of the leading manufactures of commercial vehicles in India with a 33% market share in the 7T-11T segment. The success and growth of this unit is a result of various customer-driven strategies. The manufacturing facility is situated in Central India Pithampur, Madhya Pradesh. Eicher Motors has stepped into the Heavy Commercial Vehicle segment with its state-of-the-art HCV, the "Eicher 20.16", the first commercial vehicle designed and developed indigenously.

Eicher Motors functions through a strong three-tier service network consisting of authorized distributors, service centers and company trained private mechanics. The vehicles are sold and serviced through a network of over 576 Authorized Contact Points all over India, supported by service centers and over 4500 company trained private mechanics, who are close at hand on all major highways throughout India to provide initial "first aid" to the vehicles if required.

In 1986, Eicher Motors entered into a technical and financial collaboration with Mitsubishi Motor Corporation of Japan to manufacture the Canter range of vehicles. The technical assistance agreement with Mitsubishi ended in March 94 after successful transfer of technology and on achieving total indigenization with only a few parts sourced globally.

Eicher Motors has acquired formidable expertise in designing and developing commercial vehicles. It has a world-class R&D centre manned by a team of brilliant engineers and equipped with latest Computer Aided Design (CAD) and Computer Aided Engineering facilities like NASTRAN, FEM analysis packages. Leveraging its in-house expertise, this unit has successfully developed a wide range of commercial vehicles to meet varying customer needs. The product range includes Trucks : Eicher 10.50, Eicher 10.75, Eicher 10.90, Eicher 11.10, Eicher 20.16 & 30.25; Buses: Eicher Skyline, Eicher Cruiser and Eicher School Bus range of buses. Besides the basic models, it offers over 85 models of ready-to-use custom-built vehicles for various specialized applications. Eicher Motors products have been well accepted in the market. This is also demonstrated by significant sales of its commercial vehicles in export markets where the company competes with reputed international brands.Group structure

The Eicher Group has diversified business interests in design and development, manufacturing, and local and international marketing of trucks, buses, motorcycles, automotive gears, and components. Eicher has invested in the potential growth areas of management consultancy services, customized engineering solutions, and maps and travel guides.

The activities of the group are divided into the following business units:

Eicher Goodearth Limited Eicher Motors Limited Eicher Motors Commercial vehicles Royal Enfield Motorcycles Eicher Engineering Components Gears Eicher Limited Investments in group companies Eicher Engineering Solutions customised engineering solutions Good Earth Publications city maps and travel guides ECS Limited management consulting

About VOLVOAB VolvoVolvo logoType Publicly traded Aktiebolag (OMX: VOLV B)Industry Commercial vehiclesFounded 1927 by SKFHeadquarters Gothenburg, SwedenArea served WorldwideKey people Louis Schweitzer (Chairman), Olof Persson (President and CEO)Products Trucks, buses, construction equipment, marine and industrial power systems, aerospace components, financial servicesRevenue SEK 264.75 billion (2010)Operating income SEK 18.00 billion (2010)Profit SEK 10.87 billion (2010)Total assets SEK 318.01 billion (end 2010)Total equity SEK 74.12 billion (end 2010)Employees 105,260 (end 2010)[1]Subsidiaries Mack Trucks, Renault Trucks, UD Trucks, Volvo Construction Equipment, Volvo Buses, Volvo Trucks, Volvo Aero, Volvo PentaWebsite volvogroup.com

AB Volvo is a Swedish builder of commercial vehicles, including trucks, buses and construction equipment. Volvo also supplies marine and industrial drive systems, aerospace components and financial services. Although Volvo was incorporated in 1915 as a subsidiary of AB SKF, a Swedish ball bearing manufacturer, the auto manufacturer considers itself officially founded on 14 April 1927, when the first car, the Volvo V 4 series, affectionately known as "Jakob", rolled out of the factory in Hisingen, Gothenburg.

Volvo means "I roll" in Latin, conjugated from "volvere", in relation to ball bearing. The name Volvo was originally registered in May 1911 as a separate company within SKF AB and as a registered trademark with the intention to be used for a special series of ball bearing, but this idea was only used for a short period of time and SKF decided to use "SKF" as the trademark for all its bearing products.

In 1924, Assar Gabrielsson, a SKF Sales Manager, and Engineer Gustav Larson, the two founders, decided to start construction of a Swedish car. Their vision was to build cars that could withstand the rigors of Sweden's rough roads and cold temperatures. This has become a feature of Volvo products ever since.

The company AB Volvo had no activities until 10 August 1926, after one year of preparations involving the production of ten prototypes, was set up to carry out the car-manufacturing business within the SKF group. AB Volvo was introduced at the Stockholm stock exchange in 1935 and SKF then decided to sell its shares in the company. Volvo was delisted from NASDAQ in June 2007, but remains listed on the Stockholm exchange.

In 1999, Volvo sold its car division Volvo Cars to Ford Motor Company for $6.45 billion. The Volvo trademark was shared between Volvo AB, where it is used on heavy vehicles, and the unit of Ford, where it was used on cars. Volvo stopped posting profits in 2005 and in 2008, Ford decided to sell its interest in Volvo Cars; in August 2010, Ford completed its sale of Volvo to the parent of Chinese motor manufacturer Geely Automobile for $1.8 billion.

HistoryThe Volvo Group has its origin in 1927 when the first Volvo car rolled off the production line at the factory in Gothenburg. Only 280 cars were built that year. The first truck, the "Series 1", debuted in January 1928, as an immediate success and attracted attention outside the country. In 1930, Volvo sold 639 cars, and the export of trucks to Europe started soon after; the cars did not become well-known outside Sweden until after World War II.

Marine engines have been part of the Group almost as long as trucks. Pentaverken, founded in 1907, was acquired in 1935. As early as 1929, however, the U-21 outboard engine was introduced. Manufacturing continued until 1962.

In early models, Volvos have also been known to explode due to the engine being too close to the gas tank and igniting the tank. This myth was very popular during 1940s.

The first bus, named B1, was launched in 1934, and aircraft engines were added to the growing range of products at the beginning of the 1940s. In 1963, Volvo opened the Volvo Halifax Assembly plant, the first assembly plant in the company's history outside of Sweden in Halifax, Canada.

On 28 January 1999 Volvo Group sold its business area Volvo Car Corporation to the Ford Motor Company for US$6.45 billion, with the resulting group largely set on commercial vehicles. Volvo Cars was then sold to China's Zhejiang Geely Holding Group in 2010. On 2 January 2001, Renault Vhicules Industriels (which included Mack Trucks, but not Renault's stake in Irisbus) was sold to Volvo, which renamed it Renault Trucks in 2002. As a result, former mother company Renault is AB Volvo's biggest shareholder with a 20% stake (in shares and voting rights).

The last ten years the company has undergone rapid growth in the service area with, for example, financial solutions supporting the sales of the manufacturing business units. In 2006, AB Volvo acquired from Nissan Motor Co Ltd, 13% of the shares in the Japanese truck manufacturer UD Trucks former Nissan Diesel, and became major shareholder. In 2007 the Volvo Group took complete ownership of Nissan Diesel to extend its expansion in the Asian pacific market.BusinessThe S80, one of the best-selling cars under the Volvo brandThe Volvo B7RLE in Chennai. Many of these buses are extensively used in public transportation systems.

Volvo Group's businesses are conducted in several companiesamong them these subsidiaries:

Volvo Trucks (midsize-duty trucks for regional transportation and heavy-duty trucks for long distance transportation, as well as heavy-duty trucks for the construction work segment) Mack Trucks (light-duty trucks for close distribution and heavy-duty trucks for long distance transportation) Renault Trucks (heavy-duty trucks for regional transportations and heavy-duty trucks for the construction work segment) UD Trucks (midsize-duty trucks) Eicher Volvo Construction Equipment (construction machines) (previously Volvo BM, see also AB Bolinder-Munktell) SDLG Volvo Buses (complete buses and bus chassis for city traffic, line traffic and tourist traffic) Volvo Penta (marine engine systems for leisure boats and commercial shipping, diesel engines and drive systems for industrial applications) Volvo Aero (high-tech components for aircraft and rocket engines as well as services for the aircraft industry) Volvo Financial Services (customer financing, inter-group banking, as real estate administration)

Volvo Trademark

Volvo Trademark Holding AB is equally owned by AB Volvo and Volvo Car Corporation.

The main activity of the company is to own, maintain, protect and preserve the Volvo trademarks (including Volvo, the Volvo device marks (grille slash & iron mark) Volvo Aero and Volvo Penta) on behalf of its owners and to license these rights to its owners. The day-to-day work is focused upon maintaining the global portfolio of trademark registrations and to extend sufficiently the scope of the registered protection for the Volvo trademarks.

The main business is also to act against unauthorised registration and use (including counterfeiting) of trademarks identical or similar to the Volvo trademarks on a global basis.[edit] Brands

Volvo Renault Trucks UD Trucks Prevost Mack Trucks Eicher Volvo Penta Volvo Aero SDGL Prevost Nova Bus Our brands

About Volvo Eicher collaboration

Company Profile: -Basic InformationCompany Name:VE Commercial Vehicles Ltd. (A Volvo Group and Eicher Motors joint venture) Business Type:Manufacturer Product/Service(Eicher Sells): Gears, Gearbox, Transmission, Agriculture Gearbox, Planetary Gearbox, Axle, PTO Gearbox, Worm Gearbox Product/Service(Eicher Buys):forgings, Gear Cutters Address:S.V.Road Number of Employees:Above 1000 People Ownership & CapitalYear Established:1971 Trade & MarketMain Markets: North America1. South America 2. Eastern Asia . 3. Southeast Asia . 4. Africa. Total Annual Sales Volume:Above US$100 Million Factory Information Management Certification: ISO 9001:2008 ISO/TS 16949 Contract Manufacturing: OEM Service Offered Design Service Offered Buyer Label OfferedOverview

VE Commercial Vehicles Limited is a 50:50 joint venture between the Volvo Group (Volvo) and Eicher Motors Limited (EML). It is a partnership that brings together Global leadership in technology, quality, safety and environmental care, along with the deep knowledge and understanding of the Indian Commercial Vehicle (CV) market. VE Commercial Vehicles Ltd. (VECV) owes its inception to the compelling intent of driving modernization in commercial transportation, in India and other developing markets.Key Facts

VE Commercial Vehicles Limited (VECV) is a 50:50 joint venture between the Volvo Group and Eicher Motors Limited, and is headquartered at New Delhi. This joint venture came into effect in July 2008. VECV is a leading full-range commercial vehicle player in India. ETB, completed 25 years of operations in India in the month of June 2011. The first Eicher truck was rolled out from its manufacturing plant in Pithampur, Madhya Pradesh in 1986 and over the past 25 years, the products have got endorsement from happy customers of over 300,000 vehicles.

Dec 2007: Signing of Letter of IntentDec 2007: Signing of Letter of IntentJan 2010: Launch of VE-series of Eicher HD trucksJan 2010: Launch of VE-series of Eicher HD trucks

Volvo Trucks India: Sales and after sales support of Volvo trucks in India:

Volvo Trucks in India is synonymous with the mining and the construction industries. They have been tried and tested for operations in extreme conditions, reliable and robust performance and maximum productivity. Over the years Volvo Trucks has built up an elite customer base having over 100 vehicles in their fleet operating at various mining sites across India. The customers vouch by the high reliability and productivity and have expanded business operations at a fast pace with quick return on investments. Being the customers best business partner, Volvo Trucks extend support to customers right through the life-cycle of the products with a wide network of service and parts centres and on site assistance.

Eicher Trucks and Buses (ETB) has a strong presence in the L/MD segment with a dominant share in the 5T-12T truck segment. Eichers 21-69 seater buses have a growing presence in the LD school bus, staff and route-permit segments. ETB has also made strong inroads into heavy-duty trucks segment of 16T-40T with their VE series of Fuel Efficient heavy-duty trucks. Eicher Engineering Components (EEC), the automotive component division of VECV,came into existence in 1992. Eicher Engineering Solutions (EES) was set up in 1997, as a center of excellence to provide design, development and consulting expertise in the field of engineering services. It has two main business areas EES Inc. (US) and EES Gurgaon (Delhi). The state-of-the-art plant in Pithampur has access to top line manufacturing processes which includes cab weld shop with robotic welding, CED paint shop, integrated testing facilities, 100% hot test facility for engines and a lean and scalable manufacturing set up. The plant has an annual production capacity of 48,000 units.

In 2010, in a global first initiative, VECV announced an investment of 2,880MINR (million Indian rupees) in its Pithampur plant for the production and final assembly of the Volvo Groups new global VE Powertrain. The manufacturing set up in Thane houses state-of-the-art machines which include Gleason Conifex machines for straight bevel gear, Pfauter, Liebherr, Mitsubishi (CNC) and Cleveland Hobbing machines, latest heat treatment facilities and CNC bore and Cylindrical grinding machines. The Plant in Dewas, Madhya Pradesh houses technologically advanced machines and equipment which includes a battery of Mitsubishi CNC Hobbing machines, fellow shaping machines, Reishauer Gear Grinder RZ400, Shaving Cutter Re-sharpening machine from Gleason Hurth, state-of-the-art Continuous Gas Carburising Furnace (from Aichelin) fully PLC controlled with robotics for Press Quenching and PLC Controlled Sealed Quench Furnaces (with hot oil quenching for reduced distortions). VECV has over 3000 employees across its different divisions in India.

Vision & MissionVision

To be recognised as the industry leader driving modernization in commercial transportation in India and the developing world.Mission

VECV aims to continuously improve transportation efficiency in India and developing markets, thereby reducing logistics costs for goods and people leading to higher enablement of specialisation in manufacturing, agriculture and services, thereby increasing the nations economic activity and productivity.

We choose to do this in a sustainable manner by having the safest, most durable and efficient products in the market; We care for our customers holistically by offering not just trucks and buses, but also the best service and soft products to enable him to be most profitable; We work with the driver community to enhance their productivity and overall working environment; We ensure a level of quality and innovation that will continue to set standards in the commercial transportation industry;

We work with professionalism, passion and the greatest respect for all individuals.

Going Forward

VECV aims to emerge as an Industry leader in driving modernization in commercial vehicle transportation in India and the developing world by bring about improvement in transport efficiencies.

In the near course, VECV will strengthen each of its product brands as leaders in their respective segments through innovative products and expansion of its existing network spanning the geographical expanse of the country.

Company description

VE Commercial Vehicles Limited owes its inception to the compelling intent of driving modernization in commercial transportation, in India and other developing markets.As a 5050 joint venture between the Volvo Group (Volvo) and Eicher Motors Limited (EML), VE Commercial Vehicles (VECV) incorporates unique abilities to be able to do so. The organization brings together global leadership in technology along with deep knowledge and experience of the Indian commercial vehicle (CV) market.As a company, VECV includes the complete range of Eichers commercial vehicles, components and engineering design businesses as well as the sales and distribution of Volvo trucks. Thus, each of its business units is already well-established and backed by a sizable customer base.VECVs portfolio of commercial vehicles includes two product brands with absolutely different market positions yet complementing segment synergies. Eicher Trucks & Buses have a wide offering in the mass market, 5T40T range while Volvo Trucks command a strong presence in the premium, high-performance, heavy duty segments from 25T49T. With a formidable presence in the existing light and medium duty segments, VECVs main focus is on increasing the penetration and market share of its heavy duty products. Thus, its investments in design, development, manufacturing, systems, distribution and services are largely oriented towards creating a stronger position in the heavy duty market.VECV is going all-out to gear itself in becoming a proactive solutions and service provider meeting all customer needs. This it will do by strengthening each of its product brands as leaders in their respective segments. In the near course, VECV will offer an even more innovative lineup of technologically advanced and ergonomically aesthetic products. Volvos widespread distribution network will facilitate the export of these products to countries world over and will help VECV bolster its presence in more than 26 countries to where it currently exports. With an improved thrust on retail network development and after sales service, VECV will soon come to be recognized as a lean organization capable of setting new benchmarks in response times.It is important for VECV, that its growth must also have a positive influence on the industry it serves; ensuring that the industry becomes more efficient, environment friendly, offers safer products and manufactures products that are driver friendly. And this dictum of being the differentiator not only reflects in VECVs approach in the market place but also in its internal workplace moving it to becoming a preferred employer in the industry.VE Commercial Vehicles has over 4000 employees with a sales & support network that spreads across more than 300 points across the country. Companies industrial base includes an integrated commercial vehicle factory in Pithampur producing Eicher trucks & buses along with factories in Thane, Gurgoan and Dewas dedicated to manufacturing gear boxes and gear box assemblies.VECV is jointly managed by Volvo and EML with shared management and equal representation rights on the board of Directors. All management positions are appointed by the board. Mr. Par Ostberg (Chairman, Trucks Asia, Volvo Group) is VECVs chairperson while Mr. Siddhartha Lal is the Managing Director and CEO.Operational since July 2008, VE Commercial Vehicles is headquartered at New Delhi

Business areas of Volvo Eicher Motors Limited

Eicher Motors Limited comprises of the automotive businesses of the Eicher Group . The business activities of the company are carried out by its constituent Business Units, each covering a product category as described below.Business Area Products VE Commercial Vehicles Ltd Eicher Trucks & Buses, Volvo Trucks, Gears & Shafts Motorcycles Royal Enfield

VE COMMERCIAL VEHICLES LTD

It manufactures a range of commercial vehicles with GVW of 5 to 11 tons. It has been outperforming the industry for the past six years. The sales growth in its LCV segment has been higher than that of the industry. In technical and financial collaboration with Mitsubishi Motors Corporation of Japan, EML started manufacturing the CANTER range of vehicles in 1986 at its plant at Pithampur in Central India. The plant is a "state-of-the-art" facility with an integrated capacity of around 20000 vehicles per annum.

ROYAL ENFIELD

Royal Enfield, manufacturers of the renowned range of Bullet motorcycles, has pioneered manufacture of motorcycles in India. It has a wide range of high powered bikes in its stable to deliver a unique motorcycling experience to its rider. Presently Royal Enfield is producing six different models ranging from 300cc to 600cc.All the products are manufactured indigenously in its manufacturing plant in Chennai, which has an annual installed capacity of manufacturing 39,000 motorcycles.

We had completed our 30 day training in VE Commercial vehicle Ltd. at Tambi Motors , Jaipur under the guidance of Mr. Satis Tambi (Director , Tambi Motors), Mr. R.K koul (General Manager, Tambi motors). The report is prescribed below. Key Topics:-

Market segmentation Market survey Customer Feedback Market Segmentation:Different Customers have different and specific types of needs and demands in the market according to which they acts in the market .Customers need and demand differs in the sense of sex, age, geographical regions, climatic conditions etc.... For example: - In hilly areas a customer will prefer a bus having powerful engine rather then having better speed. Market Segmentation can be defined as similar needs, demands and characteristics regarding a particular type of product. Selecting any particular type of customers havingHence to identify a specific group of people having similar characteristics , needs and demands at any particular geographical region , market segmentation is important .It seems much effective technique rather then working randomly for the identification of the target market. During this process we identified the market where we can proceed to survey and can get valuable information from the target market, so that the facts and figures can be collected and farther can be used for the marketing purpose.Areas which we segmented from the market are1. Transport nagar 6.chandi ki Taksal 2. V.K.I 7.Chandpole 3. Muhana Mandi 8.Chotti Choppar4. Automobile Nagar 9.Sansarchand road5. Jalupura 10.Sindhi Camp

Market Survey:In this field we had collected facts and figures of commercial vehicles in the Market of Jaipur and make conclusion on the basis of this.

Market explanation:

Transport Nagar Transport Nagar is widely depressed market for transport companies having a less number of potential customers of Eicher motors. Companies like Ashock Layland ,Tata motors dominates in this field .According to survey report Eicher motors lagging behind because of the following reasons:-1. Coastally spare parts2. Lack of authorized workshops of Eicher motors3. Frequent Maintenance requirement.4. Resale price is less

Automobile Nagar We had surveyed about 60 companies in the Automobile Nager. There are potential customers of heavy vehicle, mainly of trucks. But there is a need to grab the opportunity by Eicher Motors in the market, as the goodwill of the Tata motors in the market is seems to be better. Customer are mainly focused on or demanding trucks which can bear overload , fuel efficient ,less maintenance , easy availability of work shops.

V.K.I industrial area V.K.I industrial area has a large and scattered type of pattern of transport companies. According to the market survey it is a bigger market of heavy commercial vehicles, especially of trucks. A large number of transport companies locates here and hence plays an important role in the commercial vehicle market of Jaipur .It includes road number 1 to 15. According to the survey of market, most of the transport companies owns the Product of Tata and ashock layland and in future also they interested in the same .Eicher seems to be at back foot because of two main common reason among all i.e.1. Eicher Trucks are less able to bear overloading in comparison to Tata and trucks of Ashock Layland. 2. Having less number of workshops is the Jaipur area is the major drawback.

Muhana Mandi/Sanganer The transport companies in the Muhana Madi are situated on the basis of Mandi market .Sabji Mandi of Muhana market always needed transporters to transport eatable materials. Muhana Mandi is a market of large and heavy as well as small commercial vehicles. There were customers of trucks but less in numbers. Some transporters had just purchased the trucks and some are still interested in purchasing.

Other areas In other areas of Jaipur like Chand pole, Jalupura, sansar chand Road and Badi Choppar there is a large number of transport companies situated and hence create a market for commercial vehicle industry. There are hot as well as cold customers to whom we meet and get the information regarding their transport vehicle.We collected information regarding the commercial vehicle they owned and vehicle which they want to buy in the future .we concluded about their reactions and experiences in the market regarding the commercial vehicles .We come to know that Tata Motors is in leading role in Jaipur area in trucks and buses. The major reason behind this success of Tata Motors is customer satisfaction by maintaining quality at reasonable price.

Customer feedback:-1. About spare parts : - 25 customers had complaint regarding this. -Spare parts of Eicher trucks and buses are not easily available -Spare parts are costly2. About Average and mileage:- -Eicher Trucks and buses provide better average and mileage 3. Fast Trip, Acceleration and space in containers are the positive points of Eicher trucks 5. Eicher trucks are seems to be best suitable for caring agricultural equipments and machineries.4. Goodwill. - EICHER product has goodwill in some areas of jaipur according to our survey. - Tata is leading in this goodwill factor 5. COST. -Customers expects better discount from Eicher Motors -According customers Tata is providing better services to their values spend. 6. MAINTENANCE. - Maintenance required is more than Tata in Eicher trucks. 7. Service centers:-About 35 customers complained regarding this. -Lack of service centers of Eicher motors in the area

Table of Survey report of some transport companies for feedback

CustomersCostly Spare PartsLack of WORKSHOPBear less OVERLOADINGENGINE capacityFINANCE SCHEMERathore transport com.

VRL Logistics

New Golden transport com.

JAIN transport com.

New Shekhawati transport com.

Geetangali Tours and Travels