User Requirement Specification

Lenmed Survey Application – Phase 5

Revision: Draft V1

Author: B Latchu

Date: 25/08/2012

Introduction and Changes

Background Users of the Lenmed PSQ Application requires new functionality on reports, the following were

discussed:

1. Questions per Section per Department (New Report) The following report is required to indicate a breakdown of each question per section per

department. This will assist PLO’s and Unit Managers in identify areas that need investigating...

The following Search facility is suggested:

This will then generate a report similar to the below:

Ratings Per Question for Catering for Day Ward for Ethekwini - July 2012

Example of Report listing:

Number of

Surveys

Questions Excellent Good Satisfactory Poor Overall

Rating

5 Prompt and friendly service

from the catering ward hostess

3 2

5 Menu and choice selection 5

5 Presentation of all your meals 4 1

5 Food temperature 5

Formula: A formula will be formulated; this will be tested and submitted for approval.

Exporting: The PLO must also be able to export reports in a PDF file.

Permissions: All users can view and export the report.

2. Questions per Section per Entire Hospital (New Report) The following report is required to indicate a breakdown of each question per section for the entire

hospital. This will assist PLO’s and Unit Managers in identify areas that need investigating...

The following Search facility is suggested:

This will then generate a report similar to the below:

Ratings Per Question for Catering for Ethekwini - July 2012

Example of Report listing:

Number of

Surveys

Questions Excellent Good Satisfactory Poor

5 Prompt and friendly service from

the catering ward hostess

50% 5% 35% 10%

5 Menu and choice selection 10% 50% 20% 20%

5 Presentation of all your meals 40% 20% 20% 40%

5 Food temperature 30% 50% 20% 20%

Exporting: The PLO must also be able to export reports in a PDF file.

Permissions: All users can view and export the report.

3. Section Reporting to Unit Managers (New Report) The following report is required to submit progress reports on sections to Unit Managers, the PLO

will forward the appropriate email to the respective Manager or Unit Manager to address specified

concerns or issues, these emails will contain a PDF version of the survey captured.

The following is suggested: Under the “Overall Experience” section, should the “NO” option for

question; “Was the standard of service to your satisfaction? If NO, please elaborate,” Is chosen,

under the discretion of the PLO/ capturer, an automatic email to be generated to the PLO with a

copy of the captured PSQ on PDF format. The PLO will then identify the “problem section” of the

PSQ and forward that PSQ to the relevant Unit Manager / Manager.

Permissions: All users capturing surveys.

4. Ratings Per Section Per Department

The formula that was proposed is correct; it does not calculate N/A points. We discovered that the 2

departments “24hr Emergency Unit” and “NICU” had points for the “Catering” department on their

surveys hence it gave a rating.

5. Costing: 32 hours x R250.00

Reports

Questions per Section per Department 12 hours R3000.00

Questions per Section per Entire Hospital 8 hours R2000.00

Section Reporting to Unit Managers 12 hours R3000.00

Discount -R1000.00

Total R7000.00

6. Timeframes: Estimated time of completion 10 March 2014, this is dependant:

No problems with the live data

Approval of the formula