eHealth monitor 2015 - Nictiz€¦ · eHealth monitor 2015 The eHealth monitor is an ongoing study...
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POTENTIAL ADDED VALUE OVERVIEW EASE AND SERVICE SELF-MANAGEMENT AND ONLINE TREATMENT RECOMMENDATIONS CARE AND SUPPORT AT HOME ELECTRONIC HEALTH RECORDS HEALTH INFORMATION EXCHANGE ACCESS TO HEALTH RECORDS About this research: The r esults of this monit or are based on questionnaires held among 728 healthcare users, 84 4 doct ors and 910 nurses. 6 heads of healthcare organisations and 10 healthcare providers took part in an online focus gr oup as well. Online servic es for healthcare users. Including online ac cess to patient health r ecords. Information exchange between healthcare providers. Doct ors agree on the positive eff ects of this servic e. Ther e is a clear increase in the use of eHealth among nurses in healthcare. • Focus on the most pr omising services • Persistent impediments must be dealt with Insufficient financial compensation f or the time needed. Lack of clarity on laws and regulations. Systems ar e poorly linked or cannot be linked at all. legal technical kg How are you doing? Well...: this week I slept 45 hours, took 28,078 steps, gained 0.65kg and my blood pressure goes up when I have to go to the bathroom. • Preselect incr easing importance of consumer eHealth What can healthcare providers do with the measurements? Make information exchange between healthcare users and providers easier. Nictiz nictiz.nl Nictiz @nictiz NIVEL nivel.nl @nivel_research Talk to us about the 2015 eHealth monitor! Find us at: Healthcare providers exchang e information electronically: 93% Hospitals 91% Labor atories 87% Pharmacies 88% Medical centres General pr actitioners with 6-8% Care centres 4-8% Care centres 23% Public pharmacies 51% Doctor’s offices 75% Other departments 50% Labor atories Medical specialists with Who keeps patient records electronically? Which of the nurses works with electronic health r ecords? 89% in cure 50% in care n=311-590 Electronic record keeping is widely used, but more in the cure than in the care. n=385 n=396 wants online ac cess* 40-46% had online ac cess* 0-1% Healthcare users having online ac cess to their health r ecords: Few care users have online access, but many would like to. Medicine dispensers Video calls (telecar e) *Nurses and attendants in home care and nursing homes and retirement homes. (n=589-591) *Patients of general pr actitioners, medical specialists, physiotherapists or mental healthcare providers. (n=70-550) 2014 2015 11% 19% 2014 2015 12% 23% Medical specialists 79% Psychiatrists 88% n=69-385 Increase in eHealth among nurses working in care*: Patients measuring and keeping information on: Physical activity 2014 2015 12% 19% Doct or’s visits and/or treatments 2014 2015 3% 7% Keeping information on your own health online seems to be gaining popularity. 6% n=70 received online treatment in combination with live, face-to-face treatment. Group of healthcare users who c ontac ted a mental healthcare provider in the last year: Online tr eatments in mental healthcare: n=682-689 Filling prescriptions online Asking questions via e-mail or on websit es ? 4% 58% 29% 15% 72% 14% Familiarity with online services among healthcare users did not increase in 2015. General practitioners indicate that they offer these services. (n=396) Healthcare users know that these services are available. (n=555-562) Healthcare users do make use of this. (n=549-555) Most frequent IT problems of doct ors: In the coming year, doct ors will be making an effort f or: Insufficient options for sharing patient information. Poor integration of IT services with their information system. Poor user-friendliness, systems are slow and oſten malfunction. Healthcare users* want online servic es: 41% Making appointments online 33% Ac cessing your own health r ecords online 43% Filling prescriptions online *who see the advantages of the internet for their current situation. 39% ...having to leave the house to talk to a healthcare provider. Healthcare users experienc e problems with… Making appointments online Secur e health information exchange Department information online Despite irritation about recurring IT problems, doctors want to invest in eHealth. 27% ...not being able to check the ac curacy of the healthcare provider’s r ecords. n=669-677 n=69-396 Healthcare users’ care and health needs provide opportunities for eHealth. 51% Medical information on websit es n=69-396 CARE AND SUPPORT AT HOME ACCESS TO HEALTH RECORDS ELECTRONIC HEALTH RECORDS HEALTH INFORMATION EXCHANGE SELF-MANAGEMENT AND ONLINE TREATMENT POTENTIAL ADDED VALUE EASE AND SERVICE This year focuses on the following topics. The key topic is the potential added value of eHealth. ‘BETWEEN THE SPARK AND THE FLAME’ eHealth monitor 2015 The eHealth monitor is an ongoing study in which Nictiz and the NIVEL Institute map out the status of eHealth in the Netherlands on an annual basis. #eHealth eHealth is the use of ICT - and internet technology in particular - to support or improve health and healthcare. hp://www.nictiz.nl hp://www.nivel.nl hp://www.nivel.nl hp://www.twier.com/nivel_research hp://linkedin.com/grp/home?gid=72537 hp://www.facebook.com/nictiz hp://www.twier.com/nictiz
Transcript of eHealth monitor 2015 - Nictiz€¦ · eHealth monitor 2015 The eHealth monitor is an ongoing study...
POTENTIAL ADDED VALUE
OVERVIEW
EASE AND SERVICE
SELF-MANAGEMENT AND ONLINE TREATMENT
RECOMMENDATIONS
CARE AND SUPPORT AT HOME
ELECTRONIC HEALTH RECORDS
HEALTH INFORMATION EXCHANGE
ACCESS TO HEALTH RECORDS
About this research: The results of this monitor are based on questionnaires held among 728 healthcare users, 844 doctors and 910 nurses. 6 heads of healthcare organisations and 10 healthcare providers took part in an online focus group as well.
Online services for healthcare users.
Including online access to patient health records.
Information exchange between healthcare
providers. Doctors agree on the positive e�ects
of this service.
There is a clear increase in the use of eHealth
among nurses in healthcare.
• Focus on the most promising services
financial
• Persistent impediments must be dealt with
Insu�cient �nancial compensation for the
time needed.
Lack of clarity on laws and regulations.
Systems are poorly linked or cannot be
linked at all.
legal technical
kgHow are you doing?
Well...: this week I slept 45 hours,took 28,078 steps, gained 0.65kgand my blood pressure goes up
when I have to go to the bathroom.
• Preselect increasing importance of consumer eHealth
What can healthcare providers do with the
measurements?Make information exchange
between healthcare users and providers easier.
Nictiznictiz.nl
Nictiz@nictiz
NIVELnivel.nl
@nivel_research
Talk to us about the 2015 eHealth monitor! Find us at:
Healthcare providers exchange information electronically:
93%Hospitals
91%Laboratories
87%Pharmacies88%
Medical centres
General practitionerswith
6-8%Care centres
4-8%Care centres
23%Public pharmacies
51%Doctor’s o�ces
75%Other departments
50%Laboratories
Medical specialistswith
Who keeps patient records electronically?
Which of the nurses works with electronic health records?
89%in cure
50%in caren=311-590
Electronic record keeping is widely used, but more inthe cure than in the care.
n=385n=396
wantsonline access*
40-46%
hadonline access*
0-1 %
Healthcare users having online access to their health records:
Few care users have online access,but many would like to.
Medicine dispensers Video calls (telecare)
*Nurses and attendants in home care and nursing homes and retirement homes. (n=589-591)
*Patients of general practitioners, medical specialists, physiotherapists or mental healthcare providers. (n=70-550)
2014 2015
11 %
19 %
2014 2015
12 %
23 %
Medical specialists
79%Psychiatrists
88%n=69-385
Increase in eHealth among nurses working in care*:
Patients measuring and keeping information on: Physical activity
2014 2015
12 %19 %
Doctor’s visitsand/or treatments
2014 2015
3 %7 %
Keeping information on your own health online seems to be gaining popularity.
6%n=70
received online treatment in combination with live, face-to-face treatment.
Group of healthcare users who contacted a mental healthcare provider in the last year:
Online treatments in mental healthcare:
n=682-689
Fillingprescriptions online
Asking questions via e-mail or on websites
?
4%
58%29%
15%
72%14%
Familiarity with onlineservices among healthcare users
did not increase in 2015.
General practitioners indicate that they offer these services. (n=396)Healthcare users know that these services are available. (n=555-562)Healthcare users do make use of this. (n=549-555)
Most frequent IT problems of doctors:
In the coming year, doctors will be making an e�ort for:
Insufficient options for sharing patient information.
Poor integration of IT services with their information system.
Poor user-friendliness, systems are slow and o�en malfunction.
Healthcare users* want online services:
41%
Making appointments
online 33%
Accessing your own health records online
43%
Filling prescriptionsonline
*who see the advantages of the internet for their current situation.
39% ...having to leave the house to talk to a healthcare provider.
Healthcare users experience problems with…
Makingappointments online
Secure health information exchange
Departmentinformation online
Despite irritation about recurring IT problems,doctors want to invest in eHealth.
27% ...not being able to check the accuracy of the healthcare provider’s records.
n=669-677
n=69-396
Healthcare users’ care and health needs provide opportunities for eHealth.
51%
Medical information on
websites
n=69-396
CARE AND SUPPORT AT HOME
ACCESS TO HEALTH RECORDS
ELECTRONIC HEALTH RECORDS
HEALTH INFORMATION
EXCHANGE
SELF-MANAGEMENTAND ONLINE TREATMENT
POTENTIAL ADDED VALUE
EASE AND SERVICE
This year focuses onthe following topics.
The key topic is the potential added value of eHealth.
‘BETWEEN THE SPARK AND THE FLAME’eHealth monitor 2015
The eHealth monitor is an ongoing study in which Nictiz and the NIVEL Institute map out the status of eHealth in the Netherlands on an annual basis.
#eHealth
eHealth is the use of ICT - and internet technology in particular - to support or improve health and healthcare.
h�p://www.nictiz.nlh�p://www.nivel.nl h�p://www.nivel.nl
h�p://www.twi�er.com/nivel_research
h�p://linkedin.com/grp/home?gid=72537
h�p://www.facebook.com/nictizh�p://www.twi�er.com/nictiz
