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TO STUDY ON THE EFFECTIVENESS OF TRAINING

AT

PRESENTED BY

SONAKSHI NARULA

ROLL NO. 147

BATCH 18

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OBJECTIVES

TO STUDY THE TYPES

OF TRAINING AT JW

MARRIOTT

TRAINING NEED ANALYSIS &

FORMULATION OF

TRAINING PLAN

TRAINING &

FEEDBACK SYSTEM

EVALUATION

METHODOLOGY

STEP 1 Survey through questionnaire among selected staff and executive groups.

STEP 2

Interview with training manager to know the current status of training program.

STEP 3

GAP analysis of the training system and the relevant suggestions.

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TYPES OF TRAINING AT JW MARRIOTT

INDUCTION &ORIENTATION

TRAINING

APPRENTICESHIP

TRAINING

ON THE JOB

TRAINING

INDUSTRIAL

TRAINING

VOCATIONAL

TRAINING

TRAINING PROCESS AT JW MARRIOT

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RESEARCH METHODOLOGY

DESCRIPTION I

RESEARCH TYPE:

Quantitative

CHANNELSS USED:

INTERVIEW

QUESTIONNAIRE

DESCRIPTION II

TECHNIQUE USED: Survey

Method.

SAMPLE SIZE: 155

SAMPLE SEGMENTATIONDepartments Covered :

House keeping: 25

Front Office: 20

Kitchen: 40

Finance: 15

Sales n Marketing: 15

HR: 15

F n B services: 25

DESCRIPTION III

SAMPLING TECHNIQUE:

Stratified Sampling

STATISTICAL TECHNIQUESUSED: PERCENTAGES AND

OTHER MATHEMATICAL

TOOLS

DATA PRESENTATION AND

FORMULATION: Using

Tables, Charts, Graphs etc.

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Training needs of various departments

64%

24%

12%

STRONGLY AGREE AGREE

NEITHER AGREE NOR DISAGREE DISAGREE

STRONGLY DISAGREE

Training increases the performance of the

employee

RESEARCH INVOLVED

01020304050607080

0

10

20

30

40

50

60

Classroom

sessions

case study role plays confrences

Which training method is preferred by the

employees

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Department * q12 Cross tabulation

Count

q12 TotalONCE IN A

MONTH

ONCE IN A

YEAR

ONCE IN

SIX

MONTH

Department

F&B SERVICE 0 0 25 25

FINANCE 0 15 0 15

FRONT

OFFICE

0 0 20 20

HOUSEKEEPI

NG0 0 25 25

HR 0 15 0 15

KITCHEN 40 0 0 40

SALES &

MARKETING0 15 0 15

Total 40 45 70 155

Chi-Square Tests

Value df Asymp. Sig. (2-sided)

Pearson Chi-Square 310.000a 12 .002

Likelihood Ratio 330.962 12 .000

N of Valid Cases 155

TABLE NO.4.2 OUTPUT OF ANOVA TEST

a. 6 cells (28.6%) have expected count less than 5. The minimum expected count is 3.87.

The null hypothesis is the

performance of the departments

in which the training is conducted

and the frequency of training is

independent and the alternate

hypothesis id that they are

dependent of each other

The probability of Pearson value

=310.000a is 0.002 that is less

than 0.05.

ANALYSIS RESULTS

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RECCOMENDATIONS

USE OF TECHNOLOGY BASED SELF CATERED PROGRAMS ALONG WITH DESIGNATED

TRAINERS TO TRAIN NEW & JUNIOR RECRUITS.

TRAINING PROGRAM TO BE WELL CRAFTED AND TIMED SO THAT TRAINERS ARE

ABLE TO SPEND MORE TIME WITH THE TRAINEES .

ADDITION OF ACTIVITIES AND ROLE PLAY METHODOLOGY TO BE USED IN

CONJUNCTION WITH LECTURES, TO MAKE THE TRAINING MORE ENGAGING.

I

II

III

EREWON MODELWAY OF THE FUTURE

STAGE I

BREAK DOWN THE CREATIVE PROCESS INTO SEVERAL EASY TAUGHT STEPS.

INSTILL THE IMPORTANT JUDGEMENT TILL OTHER OPTIONS EMERGE.

STAGE II

TEACH EMPLOYEES TO BE EMPETHATIC WITH THE CUSTOMERS.

TRAIN MANAGERS TO CREATE RIGHT CHEMISTRY BETWEEN TEAM MEMBERS.

TRANSFER CREATIVE PRACTICES ADOPTED BY PEOPLE IN THE RELATED FIELDS.

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