Building an Effective Team Optimizing Team Performance Cohort 6 Webinar 1.
Effective team performance
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17-Oct-2014 -
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Transcript of Effective team performance
Effective Team
Performance
Effective Team
Performance
Introduction Activity
• What is your name, department?
• Where did you grow up?
• Tell us about your first car?
• What was your first job?
How do you define ……
TEAM?
TEAM
A group of people organized to work together to accomplish a common purpose for which they share accountability
3 Key Factors
• Putting people together to work
• Having and overall common purpose
• Being mutually accountable
How do you define ……
TEAMWORK?
Teamwork is….
Cooperative effort by the members of a group or team to achieve a common goal
The Terrible Twenty
Why Some Teams Struggle
• Interpersonal communication
• Systematic problem-solving
• Planning and goal setting
• Collaborative conflict resolution
• Group decision making
• Meeting management
Six Critical Skills of Team Members
Activity
Systematic Problem Solving and Conflict Resolution
Ten Qualities of An Effective Team Player
• Demonstrates reliability
• Communicates constructively
• Listens actively
Ten Qualities of An Effective Team Player
• Functions as an active participant
• Shares openly and willingly
• Cooperates and pitches in to help
Ten Qualities of An Effective Team Player
• Exhibits flexibility
• Works as a problem-solver
• Treats others in a respectful and supportive manner
• Shows commitment to the team
8 Roles of a Team Leader• Provide Purpose• Establish Shared Ownership• Develop Team members to the fullest
potential• Build a star team, not a team of stars• Motivate and inspire team members• Lead and facilitate constructive
communication• Monitor, but don’t micromanage
Supervisors as Coaches• Meet Regularly
• Give lots of feedback
• Help resolve problems and conflicts
• Push accountability• Mentor
Encourage Excellence• Review Progress Regularly• Provide constructive feedback• Support Professional Development• Address problems constructively and timely• Recognize successes
Seven C’s of Effective Team Performance
ClarityAn understanding of the teams purpose, expected outcomes, roles, responsibilities, and expectations
Seven C’s of Effective Team Performance
Capability
Having the necessary skills and knowledge to complete tasks efficiently and appropriately.
Seven C’s of Effective Team Performance
CollaborationAn understanding of how to work together and use resources effectively to achieve team goals
Seven C’s of Effective Team Performance
Commitment A high degree of commitment to the team’s mission and to each other.
Seven C’s of Effective Team Performance
CommunicationAn understanding of positive communication practices, including active listening, and giving and receiving feedback
Seven C’s of Effective Team Performance
Continuous ImprovementAn commitment to continuously improve work processes and team effectiveness.
Seven C’s of Effective Team Performance
CreativityConditions that encourage diverse thinking, new ideas, and innovative solutions
What is Teambuilding?
Two Categories of Team-Building
• Social Activities
•Team-Related Exercises
Shipbuilding
Team Building Exercise
SHIPBUILDING
Shipbuilding
Comparison of a Team Coach and a Work Group Boss
Function Coach of Team Boss of Work Group
Control and responsibility of group
Plays leadership role and pushes accountability so that team members share in what affects the team as a whole
Nearly total control and responsibility for the group; the authority figure
Outcomes focused on Performance results and development of team
Business, work getting done
Extent of guidance Frequent. Teaches, supports, clarifies direction, gets resources, gives feedback, encourages, challenges
Rare. Guides more by telling people what to do
Comparison of a Team Coach and a Work Group Boss
Function Coach of Team Boss of Work Group
Communication flow with staff
Group level and one-on-one
Two-way interactions
Moore often one-on-one
More one-way interactions
Decision making, planning, problem solving
Involves team in issues affecting the group
Consults to seeks consensus
Makes more decisions, plans
Solves most problems affecting the group