Effective Motor Carrier Safety Training Programs

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Effective Motor Carrier Safety Training Programs

This webcast will cover ...• Establishing a Successful Training

Program and Integrating Various Types of Training,

• DOT Training Requirements,• Ensuring Training Effectiveness, and• Question & Answer

ModeratorDr. Gary Petty, President & CEO, NPTC

PanelistsTom Bray, Sr. Editor – Transportation Management,

J. J. Keller & Associates, Inc. Tom Moore, CTP, Senior Vice President, NPTCVictor Hart, Transportation Safety Manager,

DOT Transportation, Inc.

Attention Attendees:+ Thank you for attending!+ The presentation will start in a few

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questions to “Q & A”. We’ll try to answer them during the Q&A period if they are not covered in the presentation.

+ The slides and recording will be posted within 7 days at: http://www.jjkeller.com/nptcinfo


Dr. Gary PettyPresident & CEO

National Private Truck Council


Introduction• DOT Training Requirements – Tom Bray• Establishing successful training protocols and integrating various types of training –Tom Moore

• Ensuring training effectiveness – Victor Hart• Housekeeping issues:

You will be muted during the event. Please use the Question feature to text questions to the Q&A

Panelist. We’ll try to answer them during the Q&A period if they are not covered in the presentation.

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Gary Petty National Private Truck Council


Introduction and Disclaimers

• This is an introductory course and is intended to highlight important safety and compliance topics. Time constraints limit our ability to go in depth.

• We invite you to ask questions. We will answer them throughout today’s webcast.



Tom BraySr. Editor, Transportation Management

J. J. Keller & Associates, Inc.


Motor Carrier Safety Regulations

• Drivers and employees must be instructed regarding and must comply with applicable regulations (§390.3(e)(2))

• A motor carrier must have a safety training program in place

• All training must be documented• Training timeline (minimum):

New hires within 90 days Recurring training every 3 years

Tom BrayJ. J. Keller &

Associates, Inc.


Required Training/Education

• Entry-level driver training (Part 380, Subpart E)

• Drug and alcohol (driver) (§382.601)• Drug and alcohol reasonable suspicion (supervisor)

(§382.603)• Periodic inspection (§396.19)• Brake inspector (§396.25)• Longer combination vehicles (LCVs)

(Part 380, Subparts A, B, C, D)• Hazmat for “hazardous materials employees”

(§171.8)• Other training requirements (OSHA, EPA)


Associates, Inc.


Entry-Level Driver Training• Entry-level driver

< 1 yr experience operating a CMV with a CDL in interstate commerce

• Key topics Driver qualification Hours of service Driver wellness Whistleblower protection


Associates, Inc.


Proposed Changes • Legal challenge resulted in court order

mandating regulation rewrite• Proposal published December 2007• Proposal would require training based on DOT Model

Curriculum


Associates, Inc.


Proposed Changes • Training provider must be accredited• Instructors must meet standards• As part of CDL application process student

must present completion certificate• Instruction hours requirement:

Class A – 120 hours (76 hours classroom and 44 hours behind the wheel)

Class B/C – 90 hours (58 hours classroom and 32 hours behind the wheel)

• Final rule required by July 2013


Associates, Inc.


Drug and Alcohol Regulations

• Drivers who operate CMVs that require a CDL must receive materials explaining the Part 382 requirements

• The materials must: Address the employer’s policies and procedures; Be presented to the driver before starting drug

and alcohol testing; and Cover the 11 required elements in §382.601

• The driver must sign a receipt stating that s/he received these materials and the employer must maintain this receipt

• Managers must also understand the procedural requirements


Associates, Inc.


Reasonable Suspicion• Training to determine whether reasonable

suspicion of alcohol and/or drug use exists• Required of individuals who supervise

drivers that operate CMVs requiring CDLs

• Training must include: 60 minutes on alcohol misuse 60 minutes on drug use

• Documentation of training must be kept by the motor carrier


Associates, Inc.


Periodic/Annual Inspector• Training/experience ≥ 1 year:

Manufacturer-sponsored training Experience as mechanic/inspector in motor carrier/intermodal

equipment maintenance program Experience as mechanic/inspector at commercial garage, fleet leasing

company Experience as state, federal provincial inspector

• Inspector must: Understand inspection criteria Know and master methods procedures, tools, equipment use to perform

inspections

• Documentation of inspector qualifications must be kept by the carrier or facility where the inspector is employed


Associates, Inc.


Brake Inspector• Must have training/experience ≥ 1 year:

Manufacturer-sponsored training Experience as mechanic/inspector in motor carrier/intermodal

equipment maintenance program Experience as mechanic/inspector at commercial garage, fleet leasing company

• Inspector must: Understand inspection criteria Know and master methods procedures, tools, equipment use to

perform inspections

• Documentation of inspector qualifications must be kept by the carrier or facility where the inspector is employed


Associates, Inc.


Longer Combination Vehicles (LCVs)

• Driver must: Complete knowledge and skills training Pass knowledge and skills tests

• Documentation must be kept in driver’s DQ file

• Instructors (classroom and skills) must meet knowledge and training requirements

• Documentation of knowledge and experience must be kept in instructor’s DQ file


Associates, Inc.


Hazardous Materials Training

• Anyone meeting the definition of a hazmat employee (§171.8) must receive training

• General awareness• Function-specific• Safety training

Emergency response Self-protection Accident and incident prevention

• Security awareness training• In-depth security training (if carrier required to

have security plan)


Associates, Inc.


Implied/Not Mandated• Driver qualification (Part 391)• Vehicles/inspection (Parts 393 and 396)


Associates, Inc.


Tom Moore, CTPSenior Vice President

National Private Truck Council


The Case for Focusing on Training Effectiveness

• The bottom line – properly trained drivers lead to fewer losses including fewer: Accidents ▪ Image issues Freight claims ▪ Fines/penalties Injuries ▪ Vehicle downtime Customer complaints

• And… Increased productivity ▪ Improved customer satisfaction Better employee morale ▪ Lower insurance costs Lower turnover ▪ Better litigation results

Tom MooreNational Private Truck Council


Elements of an Effective Training Program

• Assess current state (trainee knowledge, job responsibilities, job hazards, policies, standards)

• Right-size the budget• Staff skilled trainers and select/develop engaging training

materials• Determine students learning style and adapt to the student

Delivery: visual, textual, auditory Content: pure information, hands-on activities, problem solving activities

• Use GAPS Framework (Goals, Abilities, Perceptions, and Standards)

• Training events emphasize consistency, focus on basics, help student “relate”, are accessible, create differentiation• Assure mastery through accountability



Barriers to an Effective Training Program

• Management… does not believe that the savings would be worth

the time and effort; priorities are elsewhere; denies that training is a problem; and extends only the minimum effort toward training necessary to satisfy

insurance and regulatory requirements

• Lack of Training resources Capital and Time Staffing Facilities

• Lack of accountability• Failure to keep the message top of mind



The Training Program• Company training program should include:

Initial (orientation) On-the-job Ongoing Remedial



Initial Training/Orientation• Training topics should include:

Driver qualifications Defensive driving Vehicle inspection Cargo securement Hours of service Customer service Safe loading/unloading Injury prevention

• Include meetings with company inside contacts (safety supervisors, payroll, maintenance, dispatchers)



Road Testing• Determine if driver is safe• Impress on new hires that you are

concerned with how they operate your vehicles

• Establish pass/fail criteria• The best consequence is focused training• If driver is clearly unsafe, a decision needs to be

made as to employment status



On-the-Job Training• Sending the driver out with an experienced

driver (driver-trainer) to learn necessary skills and acquire knowledge/experience

• Have a train-the-trainer program• Verify the driver-trainer has

necessary knowledge/skills• Formally train driver-trainer• Have a post-training evaluation

system



Ongoing Training• Safety meetings:

Conduct on a regular basis Tailor to your company Address specific problem

areas



Remedial Training• Remedial training triggers• Develop and use programs that address

driver problems• Counsel drivers• Follow-up and track driver• “Check-ride” programs



Victor HartTransportation Safety Manager

DOT Transportation, Inc.


DOT Transportation Fleet Operations

• Equipment 833 Tractors 1,378 Trailers

• 960 Drivers• Network: 8 Distribution Centers nationwide Serving the Food Service Industry Product line of almost 94,000 items Over $4 billion in sales Over 8 million miles in 2011

Victor HartDOT

Transportation, Inc.


Identifying the Need• Government regulations (FMCSA, OSHA, EPA,

IRS, Homeland Security, USDA, FDA, etc.)• Company policies• Employee surveys• Metrics

Safety (MVA and personal) MPG Customer delivery related

• Exit interviews, discipline and social media• New employee orientation• Networking

Victor HartDOT



Safety Training• Train the trainer• Defensive driving • Taking pictures• Mock trials• Proactive initiatives from behavioral predictors

Victor HartDOT



Internal Integration• Between sub-departments

Drivers Dispatch Garage Managers

• Between departments Sales Purchasing Warehouse Human Resources

Victor HartDOT



External Integration• Customers• Suppliers• Community

Law enforcement Fire department

• Employee families

Victor HartDOT



Training Delivery Options• Classroom• Individual• Web-based Training• On-board Computer• Newsletter• Safety/operational meetings• DVD, CD, recorded message• Positive Improvement

Process (PIPs)• Others?

Victor HartDOT



Learner Types• Know the individual learning type

Hands-on Visual Auditory

• Try to use all three for standardized or group training

Victor HartDOT



Assessing Motor Carrier Safety

• Safety Scorecard by location and by driver • Accidents by:

Cost Date Type Driver years of service Chargeability Log violations Over speed Sudden stops

• Keep dialing down

Victor HartDOT



Assessing Workplace Injuries

• OSHA Frequency Severity

• Type injury • Type accident (causation)• Controlled and/or influenced environment • Root cause analysis

Victor HartDOT



Defining Success• Acceptable levels• Good, better, best• Law of diminishing returns—establish

realistic expectations• Benchmarking• Have fun

Victor HartDOT



Question & Answer

Please submit questions to“Q&A” using the Q&A tool


Victor HartDOT



Associates, Inc.



Closing Remarks• Checkout the archive of past topics at:

http://www.jjkeller.com/nptcinfo PowerPoint slides and recording up in 1 week

• Possible topics for 2013: March 6, 2013 - Distracted Driving May 15, 2013 - Effective Driver Vehicle Inspections July 10, 2013 - DOT Drug & Alcohol Testing October 2, 2013 - Physical Qualification of Drivers: DOT Physicals,

CDLs and Med Cards, Functional Capacity Testing


Effective Motor Carrier Safety Training Programs

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