Effective End User Training - BPC - March 2011
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Transcript of Effective End User Training - BPC - March 2011
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BEST PRACTICES CONFERENCE SHAREPOINT
Clarity. Direction. Confidence.
@veroniquepalmer #BPC11
EFFECTIVE END USER TRAINING
Veronique PalmerSharePoint MVP
March 2011
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
Change is hard!
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End user training is
NOT JUST ABOUT
SharePoint!Patience with the process of
changeShe’s
lost it!
$$$
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
Customised Ongoing
Blended Supported
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
TR
AIN
IG
OW
NER
SH
IP
GO
VER
AN
CN
E
CO
MM
UN
ICATIO
N
USER ADOPTION
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
Microsoft OutlineseLearning Course 50227A :
SharePoint 2007 End User
3 Days
Level 200
Audience :
Managers, developers, designers, and every day
knowledge workers, finance, operations, sales, or human
resources users
(second course available)= 7.5 days
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
eLearning Course 50352B :
SharePoint 2010 End User
3 Days
Level 200
Audience :
Information Workers, anyone that works with SharePoint team sites, libraries, lists
and items
(second course available)= 2.1 days
Microsoft Outlines
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
For Beginners??
Address business problems
BCS
SharePoint Designer
Workflow
Document ID Service
Column Level Validation
Record Declaration Settings
Audience Targeting
Visio Process Repository
Records Centre
Business Intelligence Centre
Term Store Management
Custom CSS
Modify Master Pages
Translation Management
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
External Training
ProsMass trainingLess distractionInfrastructure
ConsExpensive
GenericImpersonal
Real world exp
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
In-house Training
ProsCost effectivePersonalisedGovernance
ConsInfrastructure
DistractionsCancellations
Finding a trainer
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
SharePoint for Business Users
Certification?
NBSP – Kat Weixel
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
Ownership!
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
Curriculums That Work• Up-skill from 2007 or Beginners
• Lists
• Intermediate
• Advanced
• Permissions
• Enterprise Features
• SharePoint Designer
• Specialisation
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
Why?
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
Complete Picture
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
Beginners
Lists
Intermediate
Permissions
Advanced
Volumes
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
Stagger!
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
Course Outlines
Importance of
Beginners
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
Basics
Doc Libraries
Discussion Forums
Wikis
Picture Libraries
Site Creation
Course Outline
Beginners
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
Train the Trainer
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
HANDS ON!
Materials
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
http://www.letscollaborate.co.za/shop/SitePages/Training.aspx
Get Course Outlines
Lots in the market, find yours!
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
Course Outlines
Upgrading?
Features?
Considerations
New?
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
Content
How and ….
Why!
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
Evaluation Forms
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Productivity HubBrown Bag Sessions
User ManualsClassroomSelf-PacedMind Maps
Online / e-Learning
VideoAudio
Cheatsheets
Books
Real
World
Example
s
Hands On Labs
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
Managing
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
Managing
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
The Secret?
#BPC11@veroniquepalmer
Timing
Assimilation
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
Evangelists
Excitement
Adoption
Free IT
Leaders!
Wins!
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
Worst Practices
•Relying solely on
Microsoft outlines
•Large classes
•Leaving the class
Best Practices
•Customize outlines
•Stagger training
•Give time to assimilate
3 3
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
THING
BudgetFor
Training
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
Fab 40 : Employee Training Scheduling and Materials (2007 only)
http://www.microsoft.com/downloads/en/details.aspx?FamilyId=B5206277-550C-44DA-A2D5-D7E32E3B6B8F&displaylang=en
Productivity Hub 2007
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=277fefca-d62f-41bc-943d-79002254cfee&displaylang=en
Productivity Hub 2010
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=4aaa9862-e420-4331-8bc3-469d7bae0ff1
Free Resources
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BEST PRACTICES CONFERENCE SHAREPOINT
@veroniquepalmer #BPC11
E E TM M E
Business Owner
User Adoption Specialist
End User Trainer
Team Lead
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BEST PRACTICES CONFERENCE SHAREPOINT
Clarity. Direction. Confidence.
@veroniquepalmer #BPC11
Please be sure to fill out your session evaluation!
www.letscollaborate.co.za
THANK YOUFOR YOUR TIME
SAN DIEGO