EFFECTIVE DIGITAL MARKETING. Introduction Presenters and Contributors Presenter: Angie (Dirk...
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Transcript of EFFECTIVE DIGITAL MARKETING. Introduction Presenters and Contributors Presenter: Angie (Dirk...
EFFECTIVE DIGITAL MARKETING
Introduction• Presenters and Contributors
Presenter: Angie (Dirk Marketing) Contributors: Adam (Chuck Levins), Dan (Chicago Music), Jon (Alto
Music), Paul (Music Villa)
• Topics We’ll Cover Defining Digital Marketing Strategies for Success by Application: Social Media, Email and SMS
(Text Messaging), Website Strategies for Success by Action: Brand Identity, Customer
Engagement, Goals, etc.
• Summary, SUMMARY/Q&A
INTRODUCTION DEFINITIONS STRATEGIES: SOCIAL MEDIA STRATEGIES: EMAIL/SMS STRATEGIES: WEBSITE BRANDING ENGAGEMENT SETTING GOALS SUMMARY/Q&A
Questions During Presentation?
Immediate questions: Instant Messaging Raise Your Hand
Off-topic questions: Email Angie
INTRODUCTION DEFINITIONS STRATEGIES: SOCIAL MEDIA STRATEGIES: EMAIL/SMS STRATEGIES: WEBSITE BRANDING ENGAGEMENT SETTING GOALS SUMMARY/Q&A
What You’ll Gain Today• Improved understanding of what’s possible
• Tips for small changes you can make today
• Ideas for big changes you can tackle in the coming months
• Recognition for what you’re already doing right
• Proven strategies currently used by others
• New ways to think of old topics
INTRODUCTION DEFINITIONS STRATEGIES: SOCIAL MEDIA STRATEGIES: EMAIL/SMS STRATEGIES: WEBSITE BRANDING ENGAGEMENT SETTING GOALS SUMMARY/Q&A
What is Digital Marketing?• Social Media
Facebook, Twitter, YouTube, Instagram, Snapchat, Google Plus, LinkedIn, etc.
• Email and Text Marketing Emails,
Correspondence and Transactional Emails, SMS
• Website E-Commerce Sites,
E-Commerce Outlets, Informational/Blog Sites
INTRODUCTION DEFINITIONS STRATEGIES: SOCIAL MEDIA STRATEGIES: EMAIL/SMS STRATEGIES: WEBSITE BRANDING ENGAGEMENT SETTING GOALS SUMMARY/Q&A
STRATEGIES FOR SUCCESS BY CATEGORY
Social Media• Examine user demographics – who
are you talking to? Ratio of Men to Women Age Range Income Range
• Pick your poison• Consistent posting
Healthy mix of fun content and strategic offers
Activity meters (where possible) show the best days/times to post
• Don’t be a robot – post like a real person with an actual personality
strategies for success:
INTRODUCTION DEFINITIONS STRATEGIES: SOCIAL MEDIA STRATEGIES: EMAIL/SMS STRATEGIES: WEBSITE BRANDING ENGAGEMENT SETTING GOALS SUMMARY/Q&A
Email & SMS• Correspondence and Transactional
Emails Consistent, professional appearance Email signatures for ALL employees
• Marketing Emails Consistent delivery establishes rapport Place contact information prominently Good, healthy email list
• SMS and MMS Short Media Message vs Multimedia
Message Keep it simple Opt-in protocols are a must!
INTRODUCTION DEFINITIONS STRATEGIES: SOCIAL MEDIA STRATEGIES: EMAIL/SMS STRATEGIES: WEBSITE BRANDING ENGAGEMENT SETTING GOALS SUMMARY/Q&A
strategies for success:
Websites (1 of 4)• **Find Your Own Purpose**
Realize you don’t need to be best compared to everyone else – you only need to be the best for your company, your customers, and your market.
• To E-Commerce or not? Good shopping sites require a great
deal of time and resources Consider offering niche sales in the
online community instead of competing for every widget
Consider *gasp* not hosting your ownshopping cart at all, focusing on education/blog instead, and using other established e-commerce sites
INTRODUCTION DEFINITIONS STRATEGIES: SOCIAL MEDIA STRATEGIES: EMAIL/SMS STRATEGIES: WEBSITE BRANDING ENGAGEMENT SETTING GOALS SUMMARY/Q&A
strategies for success:
Websites (2 of 4)• Use E-Commerce Centers Instead
Capitalize on the recognition and traffic of established retail centers to gain and retain new customers
eBay, Amazon, Reverb, etc. Look at fees this way…
• E-Commerce Essential - Be Honest Realize that if you can’t be successful
selling on established sites like these, your chances of success at selling on your own site may be very low
After all, this isn’t Field of Dreams…
INTRODUCTION DEFINITIONS STRATEGIES: SOCIAL MEDIA STRATEGIES: EMAIL/SMS STRATEGIES: WEBSITE BRANDING ENGAGEMENT SETTING GOALS SUMMARY/Q&A
strategies for success:
Websites (3 of 4)• Design & Aesthetics
Clean, modern design Mobile responsive design is a MUST for
Google searches and retention I feel the need, the need…for speed! Smooth navigation
• Resources for Design Themeforest.com – custom build WordPress – advanced DIY Wix – starter DIY
INTRODUCTION DEFINITIONS STRATEGIES: SOCIAL MEDIA STRATEGIES: EMAIL/SMS STRATEGIES: WEBSITE BRANDING ENGAGEMENT SETTING GOALS SUMMARY/Q&A
strategies for success:
Websites (4 of 4)• Winning Content
Lots of pictures Videos – both grassroots videos you
take yourself as well as the glossy videos from the manufacturers
Education – give customers more reasons to visit your site
Blog – it’s easier than you think!
• Update Content Often Even the best content gets dated New content gives you an excuse to
reach out to customers, whether via Facebook, email, or text!
INTRODUCTION DEFINITIONS STRATEGIES: SOCIAL MEDIA STRATEGIES: EMAIL/SMS STRATEGIES: WEBSITE BRANDING ENGAGEMENT SETTING GOALS SUMMARY/Q&A
strategies for success:
STRATEGIES FOR SUCCESS BY EXECUTION
Your Marketing = YOU• What makes you unique?
Customer service? Categories you spotlight? Atmosphere of your store? Isolate what makes you best
and feature that!
• Why did you get into this business in the first place?
What was it that you though you could do better/different?
Remember, your shoppers share your passion for music!
INTRODUCTION DEFINITIONS STRATEGIES: SOCIAL MEDIA STRATEGIES: EMAIL/SMS STRATEGIES: WEBSITE BRANDING ENGAGEMENT SETTING GOALS SUMMARY/Q&A
Brand Consistency• Maintain Brand Consistency
Logo – you only have 1 Color palette Personality
• Complementary Efforts Boost Overall Impact
Aim for a smooth transition between mediums
Cross-promote Strategize so all messages
work as a team and according to plan
INTRODUCTION DEFINITIONS STRATEGIES: SOCIAL MEDIA STRATEGIES: EMAIL/SMS STRATEGIES: WEBSITE BRANDING ENGAGEMENT SETTING GOALS SUMMARY/Q&A
Customer Engagement• Sign Up Forms
Websites, Facebook, in-store campaigns, POS, shows, etc.
• Facebook/Social Campaigns• Google Ad Words• SEO
Metatags Headline tags <H1> Keywords within content (this
is where having a blog is a major bonus!)
INTRODUCTION DEFINITIONS STRATEGIES: SOCIAL MEDIA STRATEGIES: EMAIL/SMS STRATEGIES: WEBSITE BRANDING ENGAGEMENT SETTING GOALS SUMMARY/Q&A
Goals• Goal #1 – Set Goals.
Be specific
• Determine which metrics matter before setting goal
What matters most?
• Be realistic• Immeasurable magic?
Measuring everything requires top-shelf expensive services
Lean on Best Practices and advice from contractors
INTRODUCTION DEFINITIONS STRATEGIES: SOCIAL MEDIA STRATEGIES: EMAIL/SMS STRATEGIES: WEBSITE BRANDING ENGAGEMENT SETTING GOALS SUMMARY/Q&A
Summary• Understand who you are, what your company
needs, and what your company can sustain
• Execute consistently with consistency in all your efforts
• Strive to be better, always be updating, and remain open to new ideas, but…
• Remember to always be you!
INTRODUCTION DEFINITIONS STRATEGIES: SOCIAL MEDIA STRATEGIES: EMAIL/SMS STRATEGIES: WEBSITE BRANDING ENGAGEMENT SETTING GOALS SUMMARY/Q&A
Q&A• Immediate questions:
Raise your hand
Join.me messaging join.me/dirkmarketing
Text Angie at 206-930-3339
• Off-topic questions: Email Bob
Email Angie at [email protected]
INTRODUCTION DEFINITIONS STRATEGIES: SOCIAL MEDIA STRATEGIES: EMAIL/SMS STRATEGIES: WEBSITE BRANDING ENGAGEMENT SETTING GOALS SUMMARY/Q&A
Resources• Social Media
http://www.marketingprofs.com/marketing/library/100/social-media
http://www.icontactimg.com/static/pdf/whitepaper_SocialMediaMarketing.pdf
http://www.socialmediaexaminer.com/getting-started/
• Email Marketing http://www.marketingprofs.com/marketing/library/17/email-marketing
http://www.icontactimg.com/static/pdf/greenpaper_Email101.pdf
https://www.emailonacid.com/app/resources/whitepapers
https://litmus.com/resources
• SMS/Text http://www.marketingprofs.com/marketing/library/101/mobile
http://www.forbes.com/sites/kernlewis/2014/10/06/sms-marketing-start-with-service-and-add-promotion-carefully/
• Website http://www.marketingprofs.com/marketing/library/57/web-sites
http://www.entrepreneur.com/article/246371
http://themeforest.net/
http://www.socialmediatoday.com/content/10-incredible-mobile-marketing-stats-2015-infographic
• General http://www.icontact.com/resources/guides
http://www.hubspot.com/marketing-statistics
http://www.wix.com/blog/category/small-business-tips/