EFFECTIVE COMMUNICATION SU-SWAGATAM BY:- JC.JAGDISH HABLANI (PRIME-INTERNATIONAL TRAINER)
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Transcript of EFFECTIVE COMMUNICATION SU-SWAGATAM BY:- JC.JAGDISH HABLANI (PRIME-INTERNATIONAL TRAINER)
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EFFECTIVE COMMUNICATION
SU-SWAGATAM
BY:- JC.JAGDISH HABLANIBY:- JC.JAGDISH HABLANI
(PRIME-INTERNATIONAL TRAINER)
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CHALLENGE TO UNDERSTAND IN AUDIENCE :
THE MIND
THE BACKGROUND
THINKING PROCESS
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Perception.
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The success of your marriage,job,and relationship
with others depends a great deal on your ability to
communicate
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What is communication……???
“Giving or exchanging of information,signals,or
messages by talk,gesture,or writing.”
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Possible messages….What the person speaking:-1.Intend to say2.Actually says3.is understood to have said .What the hearer wants to hearWhat hearer actually hears.
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When to communicate
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How to communicate
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Goals of communication1.To inform
2.To request
3.To persuade
4.To build relationships.
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IMPORTENCEAnticipate problemsMake decisionsCoordinate workflowSupervise othersDevelop relationshipsManage knowledge,ideas and creativityPromote products and services.
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Process 1. Sender2. Encoding3. Message4. Channel
5. Receiver6. Decoding7. Feedback
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Types of communication
Verbal
1.Oral
2.Written
Non-verbal
1.Sign language
a.Visual sign
b.Audio sign
2.Body-language
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Communication by Emotions.
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Non-verbalWe learn :-
* By touch -1.5% * By taste - 1.0% * By Smell - 3.5% * By hearing - 7.0% * By Sight - 87%
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BarriersDistortionLow retentionDistanceNoiseFatigueEgo
Preconceived notion Lack of interest Poor listening Lack of clarity Fear Badly expressed
message
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Misuses1.advertisement
2.Election
3.Media
4.Gen-gap
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ElementsWho -CommunicatorWhom -ReceiverWhy -Reason What -ContentsHow -Method
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Seven C’sClarity
Completeness
Conciseness
Consideration
Concreteness
Courtesy
Correctness
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Ask yourself….????Discuss people -Narrow minded
Discuss events -Average minded
Discuss ideas -Broad minded
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Feel free for details-
Jagdish hablani