Effective Communication Latest

8/7/2019 Effective Communication Latest

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Effective Communication


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Objectives

Define and understand communication and thecommunication process

List and overcome the filters/barriers in acommunication process Practice active listening Tips to improve verbal and non verbal

communication


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W hy is Communication Important?W hy is Communication Important?

Information Dissemination

Expressing Emotions/Ideas

Education

Building Relationships

Entertainment

Decision-making


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Ways We Communicate

Writing - r esumes, cove r lette r s, p r ofessionallette r s, emails, facebook, MySpace

Talking - public speaking, face - to -face, cellphone messages, inte r views, voice mailListening

Non-verbals


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Th e Communication Process

SENDER (encodes)

RECEIVER (decodes)

Barrier

Barrier

Medium

Feedback/Response


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Barriers to communication

P hysical ba rr ie r sP e r ceptual ba rr ie r s

Emotional ba rr ie r sCultu r al ba rr ie r s

Language ba rr ie r s


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Listening

We were given two ears but only one mouth,because listening is twice as hard as talking." H ow to listen:

- A ttending- P a r aph r asing- Clar ifying

- P e r ception checkingMake active listening a habit (it takes 21 daysto tu r n something into a habit!)


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F our Stages in Active ListeningF our Stages in Active Listening1. F ocusing

2. Interpreting

3. Evaluating

4. R esponding


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Focusing && Interpreting

Decide to listen .

Create the proper atmosphere .

F ocus on the speaker .

S how that you are payingattention

Keep from judging .

Determine the speakersmeaning .

Confirm that youunderstand the meaning .

S how that youunderstand .

R each a commonunderstanding


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Evaluating & Responding

G ather moreinformation .

Decide whether theinformation is genuine .

Evaluate theinformation .

Communicate your evaluation .

Learn what the speaker expects .

Consider your owntime and energy .

Decide what to do .


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SUGGESTIO NS FOR IMPROVI NG LISTE NING SKILLS

STOP TALKI NG

PUT THE TALKER AT EASE

SHO W THE TALKER YOU WA NT TO LISTE N

REMOVED

ISTRAC

TION

S

EMPATHIZE W ITH THE TALKER

BE PATIE NT

HOL D YOUR TEMPER

GO EAS Y O N ARGUME NT A ND CRITI CISM

STOP TALKI NG


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V erbal Communication

Your voice is a powerful instrument, so use it!Changing your voice can change the meaning of your message

S peaking Involves More Than Just S aying W ords

Learn to speak in a way that is both interesting and powerful .


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T ips O n Improving Your Verbal CommunicationS kills

Va r y The Speed Of You r Voice

P r oject A utho r ity With A Low P itch

Cont r ol The Loudness Of You r Voice

Sha r pen You r Ar ticulation

Use P auses Fo r Impact


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NO

N-VERBAL

COMMU

NIC

ATION

KI NESIS

H OW WESTAND FA CIA L

EXPR ESSION S

USE

OFH AND S

USEOF

A R MS

USEOF

LEGS

P OSTUR E


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PARALA NGUAGE

LAUGHIN

G

SPEE CH RATE

VOLUME

YAWN INGVOI CE

Q UALIT Y

PIT CH


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Improving Body Language - Tips

Keep appropriate distance Touch only when appropriate Take care of your appearance Be aware - people may give false cues Maintain eye contact

S mile genuinely


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Always think ahead about what you are going to say .

U se simple words and phrases that are understood by every body .

Increase your knowledge on all subjects you are required to speak .

S peak clearly and audibly .Check twice with the listener whether you have been understood

accurately or not

In case of an interruption, always do a little recap of what has been alreadysaid .

Always pay undivided attention to the speaker while listening .

W hile listening, always make notes of important points .

Always ask for clarification if you have failed to grasp others point of view .

ESSENTIALS O F COMMUNICATIONDos


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ESSENTIALS O F COMMUNICATIONDONTs

Do not instantly react and mutter something in anger .

Do not use technical terms & terminologies not understood bymajority of people .

Do not speak too fast or too slow .Do not speak in inaudible surroundings, as you wont be heard .

Do not assume that every body understands you .

W hile listening do not glance here and there as it might distractthe speaker .

Do not interrupt the speaker .

Do not jump to the conclusion that you have understood everything .


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Tips and T r icks

A ssess who you a r e speaking to- pee r, p r ofesso r, co -wo r ke r, boss, family

If possible - P LANCheck on non -ve r bal and simple e rr o r s

In conflict, focus on the p r oblem, not the

pe r sonListen and be honest with you r self


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Q uestions ?...

Comments .


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Thank You

K.C.Lokesh (271631 )

An oosha Si ng h(271634 )R aj Kumar(271657 )M i nn u Sara M athew(271679 )

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