Edward Andersson: "Where next for engagement?"
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Transcript of Edward Andersson: "Where next for engagement?"
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Where next for Engagement? –Localism and Austerity
Edward Andersson, InvolveWebinar 17 February 2012
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What we will talk about • Engagement in the present • Current challenges • Engagement in the future• Some examples• Recommendations
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Creative Councils:
• NESTA Challenge Prize supporting 17 Councils
• Focus on radical innovations to solve problems
• Tackling issues such as ageing society, sustainable
growth and increasing demand on services
• 2 year programme
• Tools and lessons will be shared with other councils
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Community Engagement Webinars
• Part of Creative Councils support • Online webinars focussing on different
aspects of local community engagement• Every two weeks on a Friday Lunchtime• Runs February to April• Free and open to anyone to attend• Recordings of past webinars will be posted
online
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• Registered Charity (nr. 1130568)• Focus: Public and stakeholder engagement• Works with: Central & local government.
Health organisations, NGOs and International Organisations•www.involve.org.uk
About
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Engagement today
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Drivers for Engagement
• Structures out of date• Public expectations different• Legitimacy harder to acquire• Co-produced problems
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What do you think engagement today is like?
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3 problems with Engagement
1. Narrow band of people/methods2. Late in day3. Institutionally focused
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Empowerment vs Big Society?
Community Empowerment‘’the giving of confidence, skills and power to communities to shape and influence what public bodies do for or with them.”
(Source: An Action Plan for Community Empowerment, 2007)
Big Society “Central government need to focus on doing the things that only government can do (…) – at the most local, most individual level – people [should] both identify and solve problems in the way that they wish to solve them”.
Dame Helen Ghosh
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Trends in engagement1. Fewer resources2. Increased conflict 3. From decision making to delivery
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Dealing with conflict 1. Cuts2. Litigation3. Intra-community conflict
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Current EngagementLots of activity (but limited
methods):–Written consultation–Public meeting–Satisfaction surveys–Questionnaires
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Understanding Engagement
OutcomeWhat
Process / Structure
How
PeopleWho
ContextWhere
PurposeWhy
Process/ Structure
How
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The Future
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The perils of foresight:
"The flying machine which will really fly might be evolved by the combined and continuous efforts of mathematicians and mechanicians in from one million to 10 million years.“
New York Times, October 1903
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What about technology?
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Sending message across Atlantic
Year Time taken1812 3 weeks1865 11 days1866 1 minuteToday 0.1 second
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Cost to reproduce a book
Year Means Cost 1011 Scribe ~ $17,000
1511 Printing press
~$57
2011 Electronic copy
~$0.01
http://cybertiggyr.com/new-age-copyright/index.html
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“The world is poised on the cusp of an economic and cultural shift as dramatic as that of the Industrial Revolution.”
Steven Levy
“The Internet is a telephone system that's gotten uppity.”
Clifford Stoll
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Armchair Involvement Master Class
Principles for online engagement http://www.institute.nhs.uk/building_capability/armchair_no_comment/principles.html
1. Technology alone is not answer2. Understand your participants3. If you build it, they might not come! 4. Look beyond your sector 5. Evaluate and share learning
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Crowd Sourcing
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Armchair Involvement Master Class
Crowd SourcingWhite Paper definition: The act of taking a job traditionally performed by a designated agent (usually an employee) and outsourcing it to an undefined, generally large group of people in the form of an open call.
Image by OliverWilke
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Why Crowd Source?1. Tapping into the wisdom of the crowds2. Accessing information that is highly
distributed3. Understanding the preferences of the
crowd4. Policy innovation, or uncovering new
ideas that are hidden in the crowd
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Beyond the Barrier...
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“Insanity: doing the same thing over and over again and expecting different results.”
?
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Current EngagementLots of activity (but limited
methods):–Written consultation–Public meeting–Satisfaction surveys–Questionnaires
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Radical Engagement• Starts with lived experience of citizens.• Builds citizen problem-solving capacity.• Designed with long-term impact in mind.• Uses right incentives –including fun. • Makes most of behavioural sciences• Personalises engagement opportunities.
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ExamplesImagine Croydon
Let’s Do It Estonia
Our Budget, our economy
Manila Flood map
Citizens Initiative review
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Imagine Croydon
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My Estonia
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‘Our Budget Our Economy’
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Manila Flood Maphttp://www.nababaha.com/report/view.php
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Citizens’ Initiative Review
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Examples PrinciplesImagine Croydon Fun/Informal
Let’s Do It EstoniaDecentralized
Our Budget, our economy Deliberative
Manila Flood map Networked
Citizens Initiative review Institutional
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Old and new focusOld focus• What’s in it for
government?• Short term• Siloed by
organization
New focus• What’s in it for
the citizen? • Longer term• Focus on
relationships
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Recommendations• Build the business case http://bit.ly/r5svOJ
• Audit your practice• Partner with others http://bit.ly/xiR2Tg
• Evaluate and share http://bit.ly/zIm8Y9
• Start with people
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“Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.”
Winston Churchill
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Choose the next topics
The topics of the next webinars will be decided by you.
Fill out the survey:
http://svy.mk/AEmivE
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QUESTIONS?
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involveRoyal London House 22-25 Finsbury Square London EC2A 1DXt: 0 20 7920 6470e: [email protected]: ed_andersson