EdgeSurvey - Ambulatory Surgery Centers
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Patient Satisfaction Measurement. Keeping A Pulse On Your Organization. Powered by CTQ, EdgeSurvey ™ is Ambulatory Surgery’s #1 Patient Surveying and Benchmarking solution. Since 2003, CTQ’s unparalleled web-based service has helped 100’s of ASCs significantly increase patient survey response, reduce cost and improve overall performance. DID YOU KNOW? 56 of Every 57 ASC Patients Surveyed Either “Strongly Agreed” or “Agreed” That They Will Recommend The ASC Facility To Family And Friends. For “Recommending The Facility” - CTQ’s ASC Clients Exceed: 82% Top Box Score 81% Net Promoter Score 98% Favorable Response Score 17% Benefits of Electronic Surveying • Reduce Surveying Costs by 30-50% • Expect Response Rates of 40-65% • Reduce Patient Response from Weeks to Days • View Completed Surveys Instantly • Receive Dissatisfaction Alerts Daily • Reallocate Staff Time Back to Patient Care Immediate Actionable Data EdgeSurvey instantly transforms patient feedback into actionable data, promoting heightened awareness of patients’ perceptions. Daily alerts immediately identify specific risk mitigation and quality improvement opportunities. Performance Analysis Reporting The industry’s most comprehensive and easy-to-use performance analysis reports are provided monthly and quarterly. Using the largest ASC patient census available, peer benchmarks accurately reflect where you stand in the ASC industry. Executive Summary Meaningful summaries, benchmarks, change analysis and loyalty indicators, highlight excellence and potential under-performance. Scores And Comparisons Scores for all statements are provided along with national (and corporate) benchmarking averages and ranks. Trend Analysis Monthly and quarterly history provides the opportunity to contrast current performance against time-significant trends. Patient Comments All comments are neatly separated into appropriate categories and qualified with a de-identified patient ID and date of service. Provider Breakout Scores and comments may be further delineated by provider, giving you powerful data for credentialing and peer reviews. . The Power of Electronic Surveying For the ASC that Demands More Winning healthcare organizations place their patients’ overall experience as a top priority. Your ability to continuously identify and improve service requires constant and timely input from your patients. CTQ‘s EdgeSurvey helps ASCs meet this challenge. Healthcare’s first electronic-based survey service is quality-focused and benefit-rich. EdgeSurvey yields 2-3 times the traditional survey response, in days as opposed to weeks, and at a lower cost. Your time shifts to working with actionable data instead of collecting it. Performance Analysis Reports, provided monthly and quarterly, are comprehensive and intuitive. And CTQ takes the extra steps to provide built-in tools that help identify process-improvement and risk mitigation opportunities that directly benefit your patients. 82% 1% (Disagree) 0% (Strongly Disagree) % OF TOTAL ASC RESPONSES Strongly Agree Agree www.CTQSolutions.com • (877)208-7605
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Transcript of EdgeSurvey - Ambulatory Surgery Centers
Patient Satisfaction Measurement.Keeping A Pulse On Your Organization.Powered by CTQ, EdgeSurvey™ is Ambulatory Surgery’s #1 Patient Surveying and Benchmarking solution. Since 2003, CTQ’s unparalleled web-based service has helped 100’s of ASCs significantly increase patient survey response, reduce cost and improve overall performance.
DID YOU KNOW? 56 of Every 57 ASC Patients Surveyed Either “Strongly Agreed” or “Agreed” That They Will Recommend TheASC Facility To Family And Friends. For “Recommending The Facility” - CTQ’s ASC Clients Exceed:
82% Top Box Score81% Net Promoter Score98% Favorable Response Score
17%
Benefits of Electronic Surveying• Reduce Surveying Costs by 30-50%
• Expect Response Rates of 40-65%
• Reduce Patient Response from Weeks to Days
• View Completed Surveys Instantly
• Receive Dissatisfaction Alerts Daily
• Reallocate Staff Time Back to Patient Care
Immediate Actionable DataEdgeSurvey instantly transforms patient feedback into actionable data, promoting heightened awareness of patients’perceptions. Daily alerts immediatelyidentify specific risk mitigation and quality improvement opportunities.
Performance Analysis ReportingThe industry’s most comprehensive and easy-to-use performance analysis reportsare provided monthly and quarterly. Usingthe largest ASC patient census available,peer benchmarks accurately reflect whereyou stand in the ASC industry.
Executive SummaryMeaningful summaries, benchmarks, change analysis and loyalty indicators, highlight excellence and potential under-performance.
Scores And ComparisonsScores for all statements are provided along with national (and corporate) benchmarking averages and ranks.
Trend AnalysisMonthly and quarterly history provides the opportunity to contrast current performance against time-significant trends.
Patient CommentsAll comments are neatly separated into appropriate categories and qualified witha de-identified patient ID and date of service.
Provider BreakoutScores and comments may be further delineated by provider, giving you powerful data for credentialing and peer reviews.
.
The Power of Electronic Surveying For the ASC that Demands MoreWinning healthcare organizations place their patients’ overall experience as a top priority. Your ability to continuously identify and improve service requires constant andtimely input from your patients.
CTQ‘s EdgeSurvey helps ASCs meet this challenge. Healthcare’s first electronic-based survey service is quality-focused and benefit-rich.
EdgeSurvey yields 2-3 times the traditional survey response, in days as opposed to weeks, and at a lower cost. Your time shifts to working with actionable data instead of collecting it.
Performance Analysis Reports, provided monthly and quarterly, are comprehensiveand intuitive. And CTQ takes the extra steps to provide built-in tools that help identify process-improvement and risk mitigation opportunities that directly benefit your patients.
82%
1% (Disagree)
0% (Strongly Disagree)
% OF TOTAL ASC RESPONSES
Strongly Agree
Agree
www.CTQSolut ions.com • (877) 208-7605
