Log on as service account

After install:

(not the same as AD account…)

First email address is real.

Configure SSRS

1. Configure License Monitor

2. Edgesight Licensing

Server Configuration – Settings

Server Configuration – Reporting Services – Report Server (confirm SSRS settings)

- Also set schedules

Server Configuration – Authentication

- New Provider – AD

Set up Users: Company Configuration – Security – Users

- New User- Select HQDOMAIN (created above)- User Group – add- Select Roles- Under User Permissions – Select Allow for Manage Server Settings

Server configuration – Data Maintenance – Grooming

Data Maintenance – Upload Configuration (check what is being uploaded)

Company Configuration – Device Management – Departments

- Configure departments (OU)- Assign alerts and agent workers (worker = client)- Agent Properties – divided into basic, advanced, licensing; assign advanced conservatively to

avoid database buildup

Company Configuration – Agents – Workers (create/copy different workers corresponding to when you want to upload data)

- Asset History- Configuration Check – when uploads local client cache (up to 512MB local or 3 days)- Database Maintenance – default at 4AM forced to run once each day

(set database maintenance on the Database server – re-indexing)- Drive Space Calculation – not really critical (at 4PM)- Fault Report Cleanup- Performance Upload – critical setting –

Set run time at 12AM. (only once) Leave window to 119.

- Create another for 2AM:

Install Agents:

- Restart not necessary; start service manually- Citrix System Monitoring Agent (start)- Process = fbserver.exe (Firebird Server)- Make note of SYS_EVENT_TXT in c:\programdata… - look for entries starting with --- to see

when service started – look for worker 101 to indicate completed communication (pass or fail)

- FSB file – grows to 512MB

Check Sophos to see if it has settings to accommodate for Firebird

Company Configuration – Device Management – Departments

- Assign to worker group (by clicking on the information icon)- (multiple departments pending solution)

Changing agent settings:

- HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\System Monitoring\Agent\EdgeSight\4.00\NetAccess

o "ServerName"="NDCXENEDG401.int.asurion.com"- HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\System Monitoring\Agent\Ctrx\

4.00\Control Panelo "AllowFunctionalityMode"=dword:00000001

To fix export report issue: http://support.citrix.com/article/CTX111849

Resolution

1. On the EdgeSight server running IIS, start IIS Manager, and navigate to Web Sites > Default Web Site > edgesight40.

2. Right-click rsproxy, select Properties, and click the HTTP Headers tab.

3. Remove anything that appears in the Custom HTTP headers window. It should be blank.

4. Once this is done, open a command window and issue the IISRESET command. Exports should work now.