Edelman unwto-presentation
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Transcript of Edelman unwto-presentation
1st
UNWTO International Conference on Tourism and the Media
Conversing with the media
EDELMAN, ZAGREB 2011
Why people travel today?
People want to be... CONNECTED!
The reason?
CHANGING CHANGING CONTEXTS & CONTEXTS & HIERARCHIESHIERARCHIES
A MEDIA A MEDIA LANDSCAPE IN LANDSCAPE IN
CONSTANT FLUXCONSTANT FLUX
SOCIAL MEDIA IS SOCIAL MEDIA IS MAINSTREAM MAINSTREAM
MEDIAMEDIA
AUTHORITY HAS AUTHORITY HAS BEEN DISPERSEDBEEN DISPERSED
SOCIETAL AND SOCIETAL AND ATTITUDINAL ATTITUDINAL
SHIFTSSHIFTS
CONVERSATIONS CONVERSATIONS START ANYWHERESTART ANYWHERE––
& INVOLVE & INVOLVE INFLUENCERS OF INFLUENCERS OF
ALL TYPESALL TYPES
There is a new reality
• Consumers are more closely connected to businesses, brands and governments
• NGOs impact how a government, business, brand or consumer behaves
• Inter-connected factors can threaten a company’s or a country License to Operate
• New coalitions can emerge based on shared and mutual interests -
Capable of delivering
political, social or commercial change … without structure or formal leadership
A New era of inter-communications
Changing the consumers ´role
MOVING FROM…Buying what’s sold…
Relying on critics…
Trust in others’
actions…
Believing stories…
Viewers of content…
…TO…Co-stewarding what’s purchased
…Being the critics
…Trust in my actions
…Telling stories
…Creators of content
Less control of message
Different news approach
Mass is dead
Fewer reporters
More sources, unpredictable flow of information
Continual filing, more opinionated, more video and short form content
More difficult to aggregate audiences
The pitch and catch model eroding
As well as the Media Landscape
Creating a new Media scenario
In this context of changes
• Interconnections -
Culture of sharing
• A new consumer –
More Active & Engaged
• New Media Landscape in constant flux
• Social Media platforms
Navigating the complexity
Analyze and Listen with Intelligence
What do you expect
?
What is your company/brand situation?
How is your business landscape?
Define the strategy
Use relevant insights to fundament the strategy...
An strategy able to
meet the outcomes expected
Ideate & Planning
Define the IDEA that brings the strategy to life
• Creative CONTENTS
• Multiple CHANNELS
Create a 360º
Programme
• Different APPROACHES
Activate & Evaluate
Participate in the conversation
Socialize
media relations
Champion Open Advocacy
Build Active Partnerships
EVALUATE, MEASURE AND RESHAPE IF NECCESARY
With special emphasis…
Stories built on delivering strategic messages with compelling visuals
Multiple layers of media & different languages
Use one medium to drive another (print to TV, blogs to radio, TV
to blogs, etc.)
Maximize existing relationships and constantly seek new ones
Continuous monitoring and response to timely news stories; look for opportunities and be part of them
Target stories to reach the action consumer
Content:Builds
Engagement
Social MediaAmplifies Content &
Conversation
Search:Makes your brand
visible and findable
“Symbiotic Relationship”
Content
–
Drives
participation and gives users the ability
to share, co-create and talk about your
brand.
Social Media
–
Amplifies your brand and makes your brand
shareable while building trust through people & places that
users care about
Search
– Makes your
brand findable, making it more likely to be part
of the consideration process
Some good examples
Tourism Queensland
GE ecomagination Challenge: Powering the Grid
In summary…
CONTENTS AT THE VERY
CORE
UNDERSTANDING OF EMERGING
MEDIA CHANNELS
SOCIAL CONSCIENCE
DIALOGUE, NOT MONOLOGUE
SHARED OR COMMON
TERRITORY
APPETITE
FOR RISK...
BREAKING THE MOLD
BUILDING TRUST
19
THANK YOU / HVALA / GRACIAS