eDay2011 - Jaap Linssen - Virtual Affairs
Transcript of eDay2011 - Jaap Linssen - Virtual Affairs
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Zoekons op, we
hebbenheerlijkekoffie!
Stand 7
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Virtual Affairs © 2009 Alle rechten voorbehouden
Watverbindtwebcare,
klantsystemenen Yammer?
Social Middleware
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Bart
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Waterschade
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We moetenuw
claim helaasafwijz
en.
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[Slide met foto Bart (liefst boos)]
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[Slide met foto Bart (liefst boos)]
Bart
@PremierInsurkeertwaterschadenietuit. #fail Al
tienjaarklantnooitgeclaimd, dit is #dedruppel
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[Slide: foto Rianne]
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. [Slide foto van oude bibliotheek]
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[screen InsurBrain]
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Klantnaam: #Barthover24071971
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[Slide met foto Wessels, type actuaris]
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[Slide: zoekveld en tekst]
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. [Slide foto van oude bibliotheek]
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[foto handen die op telefoon typen]
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[Slide met foto Bart (liefst boos)]
Bart
@PremierInsurlegttwijfelgeval in mijnvoordeeluit
vanwegemijnschoneclaimhistory. Goedeklantenworden
ookeensbeloond
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[Schermvullende LIKE] Een week later
meldt Jaspers op InsurBrain in de thread
van de case van Bart: “Afspraak bij Bart
verliep goed. Hij heeft papieren getekend
voor het beheer van zijn
aandelenportefeuille. Dank allemaal
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vernieuwing
motivatie
verbeteringklantrelatie
kennis
creativiteit
probleemoplossing
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Bedrijfsystemen
Klantkanalen
Social middleware
We noemen het Social Middleware
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Start vanuiteenklantkanaal
Bedrijfsystemen
Klantkanalen
Social middleware
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Start vanuiteensamenwerkingsplatform
Bedrijfsystemen
Klantkanalen
Social middlewareSocial Middleware
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Vragen?