Ecosystems with Contextorcontextor.eu/.../uploads/2017/10/Kleptika-Contextor-2017-10-12-v01.… ·...
Transcript of Ecosystems with Contextorcontextor.eu/.../uploads/2017/10/Kleptika-Contextor-2017-10-12-v01.… ·...
Intelligent automation
Let the bots do the job
agenda
Artificial intelligence introductionChatbot ecosystem
Telemedecine platform
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challenges
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low-performance
economy
costs control
new demands
customers expectations
new competition
technology evolution
growth
efficiency
Opportunities & transformation
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telematics
compliance -cyber exposure
IoT
behavioral profiling
analytics
bots
opportunities transformation
multidimensional analytics
blockchain
roboticautomation
behavioral intelligence
AI – machine learning
What is AI
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decision making
visual perception
speech recognition &
translation
learning
Artificial Intelligence
behavioural intelligence
robotic automation
chatbot / voice NLP
predictive analysis
virtual assistant
agenda
Artificial intelligence introduction
Chatbot ecosystemTelemedecine platform
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what is a chatbot?
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Messaging program that is capable to chat
with unlimited number of users at the same time
to communicate, sell, care and service
using their own languages and dialects.
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Good morning how are you going today?
مصباح الخير كيف حالك اليو
arabot platform is scalable to accommodate growing and evolving business &customers requirements and needs.
• pioneer powerful platform of it kinds by providing a intelligent Arabic bot• Arabic NLU (Natural Language Understanding) engine• deals with understanding and analyzing Arabic content & conversation• different Arabic dialects.• conversation/dialogue management as a hybrid rule based system• Deep Machine Learning• Seamless integration to other NLP engine, no limit in languages
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Deliver targeted Ads
Real time Recommendations
Real Time Analytics. tracking & KPIs
Fully integrated and channeled any backend via Contextor
Customer profile linked with social profile
Always same great experience
Service customers 24/7 ,promptly (within millisecond).
Customer behavior and history
arabot
Arabic/English NLP
Intent Parsing
Knowledge
Management
Dialogue Management
Language Generation
Machine Learning
arabot ecosystem (Cloud)
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users/employees
omni-channel contact center
backend
mobile app/social media
CRM
BI
DB
KMS
Benefits of chatbots NLP
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By 2020, 85% of all customer service interactions will be managed by bots (Gartner)
85%
70%
70% of installed mobile apps are not used or uninstalled within 2 weeks
Chatbots are more human-like
Chatbot are replacing apps
Chatbots are easy to deploy1
mo1 month average to build a chat logic
Chatbots can improve customer engagement
Chatbots can automate key processes
67% of customers expect today self-service tools without any vocal interaction
help in automating repetitive communication functions without increasing the overhead
67%
references
Active:
• Bayt.com https://www.facebook.com/messages/t/Baytcom
• KIA Motors https://www.facebook.com/messages/t/KiaServiceBot
• ARAMEX BOT
• MASA Weather: http://m.me/masaweather
• Honda Automotive: https://www.facebook.com/TahboubAutomotive/
• Orange Telecom
• Saniora
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Example of applications:• Sales support • Customer care services• Personal assistant• Virtual doctor• Product & service comparator• Travel search & booking• Surveys• Etc.
agenda
Artificial intelligence introduction
Chatbot ecosystem
Telemedecine platform
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concept
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Intelligent telemedicine is an integrated platform that is changing the face of healthcare.
Access to medical attention is a right that should not be limited by physical boundaries.
Telemedicine makes easy as picking up the phone:
• need of talking to a doctor,
• need for having a question about medication,
• need for a second opinion.
With a team consisting of Doctors, Data Analysts, and Healthcare Experts, the platform offers a wide range of products and services aimed at increasing quality and access to healthcare while decreasing costs.
To complete its ecosystem, the platform has included some advanced technologies based on AI, such as:
• Big Data / BI
• Behavioral Intelligence
• Robotic automation
• Chatbot NLP
framework
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remote network of
doctors / nurses
omni channel
contact center
connected devices
chatbot
behaviouralintelligence
analytics - BI RPA / RDA backends blockchain
benefits
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• influence a patients’ real life behaviour to drive outcomes
• provide patients with a more relevant, engaging experience
• provide 24/7 services and self-service
• deliver service through Omni-channel including video
• predict best moment for interventions/suggestions
• build next generation therapy adherence systems
• understand real-life patient behaviour & disease burden
• dynamic monitoring of changes in routine as potential risk influencers
• gain patient insights to strengthen the company brand and reputation
• offer tailored products at tailored prices
• automate most of processing and underwriting
Want to know more ?
Check out our digital presence:
www.kleptika.com
@kleptika
https://www.facebook.com/kleptika
https://www.linkedin.com/company/kleptika
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